We are from central PA and traveling through West Virginia for vacation. Our diesel truck had a…read moreproblem and the DEF sensor kept us from going over 52 mph. We had to pull off several times and shut off the truck. After a few times, we decided we better get it looked at. We were 256 miles in to the trip with another 172 miles to go. And Chenoweth Ford was the closest dealership. We called ahead to see if they'd be able to help us and get the truck in right away. And they said yes, they'd do their best. The mechanic Nick was great! Very helpful and very pleasant. He worked his best and even in the rain to change the part we needed and help get us on our way. All the staff was pleasant and sympathetic to our dilemma.

Chenoweth Ford Clarksburg, WV…read more Terrible service department. Made an appointment for service ( check engine light, unknown noise, and recall) and didn't receive my car back until almost 3 months later. During that time, any communication I received was me reaching out to them. Any updates I received were lies and delay tactics. I was told my car was being worked on, only to be told later "I don't know why they told you that, your car hasn't been touched." Luckily a new employee took over the service of my car and I got it back in roughly two weeks after he took over. While I appreciate his attention to getting my car completed and returned, I wonder what was actually done to my car. When I got my cat back, there was somebody's lunch trash (not there when I dropped off the car) in the car. The interior was dirtier than when I had it last. There were ants all over the inside of the car. The engine was the dirtiest it has ever been with an excessive amount of leaves inside. Not long after getting my car back, a tire sensor went out, the check engine came back on, and the noise is still there. I called back to Chenoweth Service department and spoke to the same guy who expedited the previous service on my car. This time he didn't seem at all interested in the condition of my car and scheduled an appointment for my car that was several weeks away. You would think they would bend over backwards to provide me better service than what I had previously received, but that wasn't the case. They clearly didn't fix the problem, but only made things worse by letting my car sit for so long, which I am assuming was under a tree with the hood up and possibly the windows open. I canceled the upcoming appointment, because i do not trust Chenoweth Ford to service my car in a professional and efficient manner. At this time, I do not know what is wrong with my car and am not totally ok with driving it, but i will not take it back to Chenoweth Ford. Unfortunately this is what we have to deal with. Forced to trust a company, only to be disappointed. This location is in Clarksburg, WV.

salesmen and manager are very helpful . beware of extended warranty purchases . the fell short of…read morepromises. Finance manager is on his own time when answering customer service Issues.

What started as a promising deal quickly turned into a nightmare. I strongly recommend avoiding…read morethis dealership. I live in Pennsylvania, about 4 hours away. I contacted the dealership about a Dodge Charger and was told they could ship the car to me. We worked out the numbers, and all paperwork listed the mileage as 56,194. That number matters, because it's central to the problems that followed. I closed the deal on August 15, put down a large down payment, and sent in my bank funding paperwork. Documents were signed electronically, except for the POA, which I overnighted back. On August 19, I followed up and discovered the dealership hadn't even started arranging transport. On August 21, after threatening to cancel the deal, they suddenly secured a transporter, and the car was delivered late that night @2215. When I got home from my 24-hour shift on August 22 and inspected the vehicle, the problems were obvious: * The odometer read 59,025, not 56,194 -- a difference of 2,831 miles. Since the car was shipped on a trailer, this mileage discrepancy cannot be explained and constitutes a material misrepresentation of mileage, potentially a violation of federal odometer disclosure laws (49 CFR § 580). * The vehicle was delivered on empty, with the gas light on. * The interior was filthy: old French fries in the seats, adhesive residue on the windows, scuffed carpets sprayed with black paint instead of cleaned. * The windows were smeared, and sticker glue was still etched into the glass. * The exterior had scratches and buffer damage on the rear bumper that were not disclosed in the video provided. This vehicle was absolutely not detailed, despite the dealership's claims. When I complained, the dealership offered me $200 for gas and cleaning. A full tank alone was $58, and a professional detail was $250 -- so their "solution" didn't even cover the basics. They also said I could return the car for a refund, but I would be stuck with expenses I've already incurred: insurance, gas, detailing, and shipping costs to return the car. I requested a fair price adjustment to account for the mileage misrepresentation and condition issues, which they refused. I have since filed complaints with the West Virginia Attorney General and the Federal Trade Commission (FTC) for deceptive trade practices and mileage fraud. The dealership has been unprofessional throughout, even becoming hostile when I requested all communication in writing for legal documentation. Bottom line: this dealership misrepresented mileage, delivered a dirty and damaged vehicle, and refused to resolve the issue in good faith. Buyers beware; I would not trust them with your money or your time.

they took advantage of 2 young kids. screwed the 2 young kids over. sold them a wrecked used car…read more they didn't drive the car off the lot because it needed repairs so they gave a rental car. told them they had to get the gap insurance which cost them $1,000.00. they couldn't afford to pay the $1,000.00 insurance so they paid it over 2 paychecks. still don't have the car they purchased after paying the insurance in 2 payments. so they say they want out of the deal and they convinced these 2 young kids to keep the car. there 23 month old daughter was sick with fever of 103.5 so the mother in a panic was taking her daughter to er when she left the keys to car on top of roof and drove off. she did lose the keys. so when she realized what she did she called the car lot and told them and they said they had no extra key for this 2026 rental car she was drivin. she was suppose to pick up her car she purchased that day too but again it wasn't ready something else needed done with car so we went to carlot to say we want out of deal again. they told her if she got out of deal she would have to pay $600.00 for key replacement. so again they convinced her to keep car. well after a month of not getting the car they purchased they finally had enough and said they wanted out so they got out of the deal and had to pay $600.00 for the key out of the $1,000.00 insurance gap money they was told they had to purchase. mind you out of all this mess they didn't walk out of the carlot with any paperwor, didn't get a car fax and they ran there credit until they could get them approved and also told them you back out of this deal we ran your credit so much you won't be able go anywhere else to get a car.

Thanks to Jacob and the crew for making our new vehicle purchase hassle free. Y'all are awesome!…read more We highly recommend!!

You will not find anywhere to give you a deal like the one that you can get here. Also you don't…read morehave to talk to the salesman and wait for him to go find out if it's a deal. No hassle no headache place. Quality vehicles!! If you don't check them out before you buy you are making a mistake.

Had a great experience. Aaron was my salesman, who handled a great deal with the upmost level of…read moreintegrity. If you see something you like on their lot, I would not hesitate to call. Can't really say enough about my positive experience.

Two people in the family bought cars in the same day and both sales went GREAT! If April is there,…read moreask for her and expect a wonderful experience.

My mom came in for state inspection and was told the car would be rejected for a tear in the rear…read morewindshield wiper. She was surprised because it was just recently replaced. When she asked to see the damaged wiper, she was told it was actually a missing clip that was the issue. I feel she was taken advantage of and there was never any issue at all with the wiper. Jenkins has broken trust and we will not be back for future service or purchases.

These employees are so friendly and professional. Whether I need full service or just air in my…read moretires, they make me feel comfortable. And they answer my questions in a way I can understand. Def would recommend this business.

Stick through this review - you will be glad you did…read more I made an appt. for Sept 11 at 8a on August 30th due to a check engine light being on. Over the labor day weekend, I found out I needed Tires which I got - but they wouldn't align my vehicle (where I bought the tires) due to a bad drivers side front wheel bearing. I did not drive my vehicle home to Pgh - I left it in WV for the weekend since it was so unsafe to drive. I called Jenkins Tues. Sept. 5th to add the wheel bearing to my appt since it would be covered under warranty. Unfortunately they could not get my appt to open so I couldn't add the wheel bearing. I called again and spoke with the same service tech Tuesday, Thursday and Friday to try to get the wheel bearing into the appt. Which - they couldn't but continually was promised I would have my car back Monday. They told me to write it on my drop off card on Sunday when I dropped the vehicle off. Monday morning (sept. 11) I get a phone call (10:30a) from the same service tech telling me my wheel bearing is fine - but I need new back brakes. I tell them to go ahead and fix the back brakes - but I wanted them to check the wheel bearing again up on a rack. I called back at 12:30, and they still hadn't checked the wheel bearing but was told they were working on my brakes. Everyone was at lunch - so they would call me back. By 2p, I had not heard anything - so my uncle (who is vehicle savvy) and I went to the dealership. Keep in mind - if I would have taken them for their word and left with the bad wheel bearing I could have been in an accident - with who knows the results. I was told for almost 7 hours that my wheel bearing was not bad - till I physically set foot into the shop to insist they put it up on a rack and check. When we arrived at 2p - I spoke with the same service tech I had spoken to every single time. He went back to speak with the mechanic. Came back - walked right past me - the owner, the one who pays the bill - to my uncle. He would not speak to me, would not look at me, only to my uncle and told him that in fact my wheel bearing WAS bad. But they didn't have the part in stock and were having it overnighted. But the back brakes would be fixed. Tuesday morning - from pgh - I called to ensure the part had arrived and to get a confirmation it would be done. I was given the run around again by the same tech. I was told it SHOULD be ready between 12:30-1:30p. In the meantime I filed a complaint with Hyundai corporate. Hyundai corporate and I completed our conversation at 1:20p. 2p I called Jenkins to check on my car and finally spoke to someone different - the service manager. He told me they were putting my right front tire back together and then my car would be ready. I questioned why they would be doing anything with my front RIGHT tire when it was my back brakes and Left front wheel bearing that needed replaced. He took my phone number and said he'd check into it and call me back - which he did within 5 minutes. The original tech that I had spoken with numerous times was wrong. My FRONT brakes needed fixed and they didn't do them Monday because the wheel bearing was so bad and didn't want to do it till the new wheel bearing was put in. Wait - what?! So my back brakes were FINE?! So you lied to cover your mistake? You essentially wasted a WHOLE day telling me my back brakes needed replaced and my wheel bearing was NOT bad. THANK YOU SO MUCH. If they had been honest with me this whole time - NONE of this would have happened. I don't know if it was my complaint with corporate that trickled down or the service manager finally seeing that they ROYALLY screwed up. But I had a voicemail when I got out of a meeting at 2:45p that ALL repairs were free of charge (Keep in mind it was only the brakes as everything else was covered under warranty but hey - free!) I changed my review from 1 to 2 stars thanks to that gesture. I am grateful the service manager finally was involved. Will I go back? Doubtful. They lost my trust. Did they think they could pull one over on me because I am a woman? Sure made me feel that way! Do I suggest you go? If you want to take a chance go for it, but tread VERY carefully. I was planning on buying a new car in the spring. I was planning on buying from them - as this is who I had bought my current vehicle from. I understand that service and sales are 2 different departments. But they won't get my money or "commission" on a new vehicle.

WARNING- I may be biased. I have owned several Hondas in…read morethe past and loved them all, but with this review, I am reviewing not the product- but the service and salesmanship. We had been looking at another make and model at a different local dealership and I just happened to see (online) that Honda was re-introducing the Passport. My husband and I stopped by and a salesman, Wayne showed us the different trim levels and set up test drive for us. It was good bit more $$$$ than the other vehicle we were considering, but It had all of the creature comforts that our previous SUV had along with being a bit larger. Both Wayne and the owner established such a positive line of communication and were very transparent with negotiations. Atmosphere: B (maybe more private areas for discussions?) Attention: A Communication: A Negotiation: A Availability of item: A "what a deal" feeling: A At the end of the day- a successful business transaction should be measured by how much the customer feels as if they were treated well. What a great car buying experience!

I have to say that Urse Honda is great. I just purchased a new car there. The dealer and salesman…read morewere very gracious . I originally went there to get my Ridgeline serviced. The service was timely and better than we expected. So I took a chance and talked with the sales staff. I have a new Accord to add to my Ridgeline. I expect both to last a long time and I am planning on using the service department regularly. 8/27/13- I guess they will say anything to get a sale, but they are not very responsive after the sale. I am glad I bought the product because it was good and I may start to rethink the service thing...hummm