We've been Burnside customers for years. Started with our original builder units, progressed…read morethrough the installation of new units (maybe 7 years ago I think), and still to this day. Throughout this time I've never felt pressured or like I was being taken advantage of, and the service technicians have always been friendly and thorough.

On Thursday evening, 6/26/25, I noticed house not as cool as usual. I checked thermostat. Rather…read morethan usual 78 degrees, it showed 83 degrees. Upstairs bedroom even warmer. Pretty miserable night. Only had one small floor fan/heater that I used to keep under my desk at work. Called Burnside A/C a little before 8 Friday morning. Had to leave msg with answering service. But a little after 8, maybe 8:30, I got a call back. Told me they could have tech out by 9:30 AM. Neat, clean looking guy shows up. Checks unit in attic. Then takes plate off outside unit. Puts the gauges on it. Tells that I was on low on refrigerant. Checked the age of my unit = 2013. Might need new unit. At NO TIME did he tell me I might have a leak and if so, filling unit up with FIVE lbs. of refrigerant was not going to help! He even said that this refill would probably get me through the summer. I see now on the invoice there is a comment about a possible leak. He mentioned that eff: 01/01/25 they have to use a different refrigerant that my unit uses now and therefore "might" need a new unit next year. Told me I could look it up on the Internet about this new refrigerant. Also said a new unit probably about $9K BUT he did not push that. Said he was not a salesperson. When I asked later about the cost of the new unit again, he backed off on sending a salesperson out. I come downstairs Saturday morning. Thought everything okay. Always cooler downstairs as no carpet. Turned the broiler (on low) on the oven on. Suddenly all FOUR smoke alarms are going off! You know how loud one is and FOUR all screeching and chirping. I tried waving kitchen towel under the one in the kitchen. That didn't work. Ran upstairs to 2nd bedroom. Got a step ladder. Stood on it trying to wave towel under that one. Didn't help. Too short to have any effect on the one in the hallway. Ran back downstairs. (Did mention I am in my seventies?) Expected a knocked on the door from one of my neighbors any minute or for a fire truck to pull up. For some reason decided to check thermostat. Saw that it was back on 83 or higher. Thought about calling 911. Suddenly it occurred to me to turn oven off. Don't know if that worked that quickly, but the alarms quit going off finally. Maybe this lasted only about five minutes, but it seemed like an eternity. Immediately went to website of Burnside A/C. Did not see anything that said they were open on weekend. (I know now that they are open 8-8 on Saturday and supposedly you can contact them 24/7.) Saw that their little "chat box" states that it was being manned by a real person (male). Told him problem. He said he would let office know. No call back. Waited an hour or so. Called again. This time the "chat box" is being manned by a woman. Told her same. No a/c. She replied that yes, she saw that I had called contacted them earlier. Would let office know. Nothing. Then one evening this week, after five, I sent an email to the dispatcher that emailed me the receipt for $984 that If I need not get a call back, I was going to write a very bad review on their website. Nothing. So here it is 7-04-25 and still no A/C. Can you believe that? Oh, yes, I've had to call another A/C person. He has to order a part. Not sure when his guy can install. Bought two fans. Not too bad as long as you are sitting in front of one of them and don't have to move around too much.

We have a new-to-us home, and the A/C condenser motor stopped working on a 95 degree day with…read morehumidity over 50%. I contacted Advanced Texas Air Conditioning and spoke to the owner, Bruce. He gave me several options to repair the unit, all with fair pricing. Once I decided which option to take, he sourced the parts, repaired, and fully serviced the unit the same day. I really appreciate Bruce's transparency, honesty, and true customer orientation. Highly recommend!

KUDOS to Advanced Texas Air Conditioning. Bruce Moore and his team replaced two HVAC units for our…read moretwo story home. He and his team are honest and respectful of the homeowner's property. He has a solid knowledge of the newest HVAC systems and explained options with pros and cons. He and his team arrived on time and stayed on task. Bruce returns calls promptly and is positively engaged. Before the contract negotiations ever started he presented a copy of his TEXAS MASTERS HVAC credentials and a copy of his TEXAS LIABILITY INSURANCE. His level of service and high standards on our installation are definitely appreciated!

The tech they sent was courteous, knowledgeable, and did a great job, so I gave them 3 stars…read more However, I held 2 stars because I did not get the value for my money. I strongly feel that the price they charged me for the R22 refrigerant is way too much, $275 for the first pound and $225 for the succeeding pounds, plus the diagnostic fee. This price is already discounted; the original was higher. I looked up the price online, and the going rate for this refrigerant is $240 for a 5-pound tank. Their service is good, but they charge too much for it.

I have been using Joplins for 10 years for my rental properties. They do the "seasonal maintenance"…read moretwice a year and have replaced old systems. I've always trusted them. Today there was a small issue with an invoice, and the kindest phone agent Misty took care of the issue. She identified the error and called me. What a surprise to get a call that a fee was waived! Great customer service. And yes the seasonal maintenance visits are worth every penny and peace of mind.

We have been using Rock Solid in our Frisco home for over five years now & absolutely rate this…read moresmall family business with five stars. The quality of work has always been excellent & we have never had issues with pricing. Always feel the work will be both explained to us & performed without issue. Have no concerns whatsoever with this business & enjoy the interactions with anyone from RS they send to do the work.

I'm retired, and a DAV on a tight budget. Like an auto mechanic, HVAC services are critical in…read moreTexas. If you find a great one, count your blessings. John and crew are super dependable. You can rest assured that he's not going to take advantage of you, especially when the service request is just short of being a 911 emergency for the caller. Usually you're in a very uncomfortable position (too hot or too cold). I'm fortunate that I found Rock Solid HVAC several years ago. And no, John doesn't even know I'm writing this. I had an A/C emergency and he was able to fit me on his schedule early the next day. I am just so appreciative. Count your blessings. Now I just need to find a mechanic who is just as trustworthy as John.

Brian was very pleasant and professional! He fixed our AC system quickly and efficiently.read more

We got three quotes on replacing our 50-year-old HVAC system. Of the three people who came to the…read morehouse, Josh was the most knowledgeable and thorough with his quote. The other two companies didn't even measure my rooms to see what my square footage was. What really sold me was that when Josh went over the quote and what he would need to do, my husband had almost no questions. He is an engineer and usually has a billion questions. I love that All Service is exactly that. They do it all--hvac, plumbing, electric. Not only that, but they were the only company that warranties their labor for ten years, and they provide 2 years of general maintenance and checkup every six months. This job wasn't easy as I had them relocate the unit from a downstairs closet to the attic, and we had them add duct and ventilation to a room off the garage that has never had heat and air. They still managed to complete the job in a day and a half. I will admit, they were not the cheapest bid. However, when I considered everything the other companies neglected to consider (like needing to add a breaker for the AC because we haven't had an AC in 11 years) and all that, I am sure I would have ended up paying more with the other guys. The work they did was top notch. My propane guy had to come out to leak test the system after install was complete, and he even said he has never seen such good install work.

Overview Services…read more Reviews Photos About Main Results Rate and Review on Google Reviews Sort by Most relevant Newest Highest Lowest Levi Manring 1 review 2 weeks ago NEW Jake is knowledgeable and trustworthy about all things A/C. He helped me quickly and inexpensively diagnose a condensation issue. He gave me the simplest solution to my problem and sent me pictures to illustrate what needed to be done to fix it. Highly recommend! 1 Best Neighbor Home Services (Owner) 2 weeks ago Thank you for your feedback and taking the time to leave a 5-star review. Danny Moriel 5 reviews 2 weeks ago NEW Jake was AWESOME! Upfront honest after an inspection of our AC unit. Now we were prepared we were needing a new unit since ours was so old. Jame was great in giving us the best option for us, for comfortability but also affordability. Never ... More Best Neighbor Home Services (Owner) 2 weeks ago Thank you for the candid feedback Danny. It was a pleasure to serve you. Brady Anderson 9 reviews·27 photos 2 weeks ago NEW Love the service provided by Best Neighbor Home Services! Will definitely recommend and use in the future! Best Neighbor Home Services (Owner) 2 weeks ago Thank you for the feedback Mr. Anderson. Web results bestneighborhomeservices.com https://www.bestneighborhomeservices.com ' ... Reviews | Best Neighbor Home Services Discover what our satisfied customers are saying about our HVAC services. Read reviews for expert heating and cooling solutions. bestneighborhomeservices.com https://www.bestneighborhomeservices.com Best Neighbor Home Services Top-notch HVAC services in Blue Ridge, TX. From installations to repairs, trust our experts for all your heating and cooling needs. bestneighborhomeservices.com https://www.bestneighborhomeservices.com ' ... Contact Us | Best Neighbor Home Services Need HVAC services? Contact us today for expert heating, ventilation, and air conditioning solutions. Fast, reliable service tailored to your needs. bestneighborhomeservices.com https://www.bestneighborhomeservices.com ' ... Heating - Best Neighbor Home Services Expert heating and furnace services for homes and businesses. Installation, repair, and maintenance. Stay warm and comfortable all winter. Contact us today! bestneighborhomeservices.com https://www.bestneighborhomeservices.com ' ... Free Estimates | Best Neighbor Home Services Get accurate and free estimates for all your HVAC needs. Expert service, fair pricing, and reliable solutions for your comfort. Contact us today! bestneighborhomeservices.com https://www.bestneighborhomeservices.com ' ... Coupons and Offers | Best Neighbor Home Services Discover exclusive deals on heating and air conditioning services. Save on installations, repairs, maintenance & more. Limited-time offers. Contact us now! airconditioningservicesblueridge.com https://www.airconditioningservicesblueridge.com ' ... Best Neighbor Home Services Offers AC Tune-Up in Blue Ridge, TX 75424 4 days ago -- Great service very professional, but definitely use it again! Click to see full review. Click to minimize review. AIR CONDITION REPAIR. bestneighborhomeservices.com https://www.bestneighborhomeservices.com ' ... Modern and Mobile | Best Neighbor Home Services Experience mobile, modern HVAC services for your comfort. From installations to repairs, we're here to keep your home cozy. Contact us today! bestneighborhomeservices.com https://www.bestneighborhomeservices.com ' ... Financing | Best Neighbor Home Services Discover flexible financing options for heating and air conditioning upgrades. Competitive rates, fast approval, and easy payment plans. Contact us today! Page Navigation Danny Moriel 5 reviews 2 weeks ago NEW Jake was AWESOME! Upfront honest after an inspection of our AC unit. Now we were prepared we were needing a new unit since ours was so old. Jame was great in giving us the best option for us, for comfortability but also affordability. Never made it about him, but used his experience to give us some options what works best for our needs. His team he hired to install the unit were exceptional, as we were given an 8 hr window to complete install and they had it done in 4-5 hrs tops. He was great when we had questions, he was kind to answer them all, my wife being a bit anxious, he was patient to make her feel comfortable. Customer service was excellent ad we had some minor cleaning I couldn't attempt to do and he was kind enough on memorial day to make a trip to clear out some lines and water for us. Definitely recommend Jake and Best Neighbors, to anyone seeking an honest assessment for what they need and can afford.

They are truly are a great A/C company. Sold and installed…read morea great Trane system for a good price. Came to us anytime we needed them. He learned from Extreme Air Services. He is a Christian man.

I will add another five star rating to this well deserving operation. First encountered David when…read moreI called him for a second opinion on a unit my current service provider said needed total replacement. David came out, fixed the wiring on a capacitor, and the unit ran fine. He wouldn't even accept payment (even though I insisted) saying -"I really didn't do anything"! On another occasion one of my units went out late on a Fri night in July. David came out at 2AM, explained to me why my unit needed replacing and then came out the following Sunday to replace the unit! I have not seen this level of service for many years. I have used David and his crew ever since - they have always been reliable, professional and fair in all of our dealings.

The lady owner in the office answer the phone it's so uptight and mean! Just trying to get basic…read moreinformation out of her is pointless! David and the rest of the gang are awesome and bring a lot of value to the company, but the office manager/owner just hateful

I cannot say enough great things about Stan and Smartway Appliance Repair! We've worked with him…read moretwice now, and both experiences were fantastic. He showed up the very next day each time, fixed everything quickly, and was genuinely kind throughout the whole process. Having just moved here, we are so grateful that we were able to find someone this trustworthy, responsive, and all-around amazing. We are so grateful to have found Smartway Appliance Repair, and we'll absolutely be calling him for anything we need in the future. Highly, highly recommend!

They buy cheap parts on Amazon for $30 and then charge customers $300 for the same repair…read more Extremely overpriced for the quality of work and materials used. I later found out the replacement parts were low-quality generic items anyone could order online for a fraction of the price. The communication was poor, the transparency was nonexistent, and the whole experience felt dishonest. If you're going to charge premium prices, at least use premium parts and provide professional service. I would not recommend this company to anyone looking for fair pricing or trustworthy repairs. Make sure to always ask for the exact brand/model of the parts they plan to install and compare the prices yourself before agreeing to the job.