Honest and fair. Got fast service on a very hot day. Non-working AC unit was quickly diagnosed…read moreand repaired. 2nd unit was diagnosed as "replacement needed", which I suspected. A verbal quote was given right away, and in line with my expectations. AC repairs are costly, but I felt that Burkett's was fair and I received top notch service.

Came home to a warm house on a 105 degree day. Got in touch with Mitchell who over the phone was…read moreable to give me a ball park estimate based on what I was experiencing. He gave me an ETA and showed up on time, mind you this was after hours when many other businesses were no longer answering. He was honest, transparent, and the pricing was fair. I can honestly say now that "I gotta guy." Thanks Mitchell!

We've been Burnside customers for years. Started with our original builder units, progressed…read morethrough the installation of new units (maybe 7 years ago I think), and still to this day. Throughout this time I've never felt pressured or like I was being taken advantage of, and the service technicians have always been friendly and thorough.

The only reason I'm giving Burnside a 1-star review is because the front office staff has always…read morebeen wonderful to work with. Unfortunately, my experience with Burnside Gold Maintenance has been extremely disappointing. During a maintenance visit, the HVAC technician (who I later heard was no longer with the company) appeared to leave my system in worse condition than before. After that, Burnside repeatedly presented me with costly repair recommendations. When I moved into my first home, I scheduled a routine inspection. I was told my existing AC and furnace were old and could fail at any moment, and I was convinced to replace the entire system. Since purchasing a brand-new AC from Burnside, the fan has failed twice, even though my previous unit never had that issue. The first time the fan failed, despite the unit still being under warranty, I was charged approximately $900, which I was told was primarily for labor. When the fan failed again less than a year later, they attempted to charge me similarly. I questioned why a brand-new fan would fail twice in such a short period, especially after investing in a completely new system. What made matters worse was their refusal to stand behind their work. I had renewed my Gold Membership only two days before the second failure occurred, yet they still would not provide any accommodation or assistance. I sent emails, made phone calls, and was repeatedly told someone would contact me, but those calls never came. Concerned about the situation, I posted my experience on Nextdoor and shared the email correspondence. In response, several HVAC professionals and companies reached out and expressed concern over the repair costs I had been quoted. I also obtained opinions from other HVAC companies, and each was shocked by Burnside's pricing. In the end, other companies repaired the issue for around $100, a fraction of what Burnside wanted to charge. Considering that their maintenance visits are roughly $40 each, it's hard for me to justify paying nearly $200 per year for a Gold Membership when I received so little value and support. My advice: RUN. Do your homework before signing up for Burnside's maintenance plans or repair services. There are many reputable HVAC companies that provide better value, better communication, and better customer service. And before Burnside responds with, "We truly appreciate the opportunity to address your concerns," please understand that you already had that opportunity. I called multiple times, sent emails, and repeatedly tried to resolve these issues directly. I was promised return calls that never came and responses that never materialized. Even the front desk staff, who have always been courteous and professional, seemed surprised that management never followed up with me despite my repeated attempts to get answers. The reality is that when I questioned repair charges that seemed excessive for a relatively new system and components still under warranty, I was met with little support and a lack of accountability. After obtaining opinions from multiple other HVAC companies, the pricing I was quoted by Burnside raised serious concerns, and other companies resolved the same issue for a fraction of the cost. I gave Burnside multiple opportunities to make this right. Instead, I felt ignored, overcharged, and pressured into repairs that did not solve the problem. Thankfully, I didn't fall for the same sales pitch twice. Based on my experience, I cannot recommend Burnside Gold Membership or their repair services. Proceed with caution and explore other options before committing your hard-earned money.

We have a new-to-us home, and the A/C condenser motor stopped working on a 95 degree day with…read morehumidity over 50%. I contacted Advanced Texas Air Conditioning and spoke to the owner, Bruce. He gave me several options to repair the unit, all with fair pricing. Once I decided which option to take, he sourced the parts, repaired, and fully serviced the unit the same day. I really appreciate Bruce's transparency, honesty, and true customer orientation. Highly recommend!

KUDOS to Advanced Texas Air Conditioning. Bruce Moore and his team replaced two HVAC units for our…read moretwo story home. He and his team are honest and respectful of the homeowner's property. He has a solid knowledge of the newest HVAC systems and explained options with pros and cons. He and his team arrived on time and stayed on task. Bruce returns calls promptly and is positively engaged. Before the contract negotiations ever started he presented a copy of his TEXAS MASTERS HVAC credentials and a copy of his TEXAS LIABILITY INSURANCE. His level of service and high standards on our installation are definitely appreciated!

AC out during the heat wave!! We called Bill Joplin's AC and Heating and they did an excellent job!…read moreCame within 2 hours of our call, checked our warranty (it was covered) and did all repairs promptly. Very professional. Would definitely recommend them!!

Joplins services my house twice a year. If there is a problem, they have always responded right…read moreaway. I recently saw my over flow drain leaking. Not a good sign. I called Joplin's & they sent someone that afternoon. Victor Martinez the service rep came. Victor is Super. He is courteous, friendly and knows his business. He went in the attic and discovered the main drain was clogged. Victor he had to blow it out, and then hook up a vacumn to the drain line under one of our sinks where it drains . Victor spent appx 2 hours cleanding out the drain. No more leaks from the overflow. He also checked the system. All good. I would definitely recommend Joplin's AC and also ask for Victor. He is the best.

We have been using Rock Solid in our Frisco home for over five years now & absolutely rate this…read moresmall family business with five stars. The quality of work has always been excellent & we have never had issues with pricing. Always feel the work will be both explained to us & performed without issue. Have no concerns whatsoever with this business & enjoy the interactions with anyone from RS they send to do the work.

Our upstairs AC wasn't cooling. Rock Solid was able to come out quickly, and started with the most…read moreaffordable options to fix rather than trying to upsell on things we didn't need. If you're looking for an honest assessment and fast work, Rock Solid is a great choice.

Had a great experience with this company. They figured out the issue in no time Flat and had the…read morerepair completed in less than 15 minutes. They didn't try to lie or upsell me on any extra services and kept it to the point which I appreciate. If I have further A/C issues I'd probably use them again.

Brian was super helpful and very knowledgeable!! They definitely need to keep this employee!!…read moreHe answered all my questions, very pleased!

Overview Services…read more Reviews Photos About Main Results Rate and Review on Google Reviews Sort by Most relevant Newest Highest Lowest Levi Manring 1 review 2 weeks ago NEW Jake is knowledgeable and trustworthy about all things A/C. He helped me quickly and inexpensively diagnose a condensation issue. He gave me the simplest solution to my problem and sent me pictures to illustrate what needed to be done to fix it. Highly recommend! 1 Best Neighbor Home Services (Owner) 2 weeks ago Thank you for your feedback and taking the time to leave a 5-star review. Danny Moriel 5 reviews 2 weeks ago NEW Jake was AWESOME! Upfront honest after an inspection of our AC unit. Now we were prepared we were needing a new unit since ours was so old. Jame was great in giving us the best option for us, for comfortability but also affordability. Never ... More Best Neighbor Home Services (Owner) 2 weeks ago Thank you for the candid feedback Danny. It was a pleasure to serve you. Brady Anderson 9 reviews·27 photos 2 weeks ago NEW Love the service provided by Best Neighbor Home Services! Will definitely recommend and use in the future! Best Neighbor Home Services (Owner) 2 weeks ago Thank you for the feedback Mr. Anderson. Web results bestneighborhomeservices.com https://www.bestneighborhomeservices.com ' ... Reviews | Best Neighbor Home Services Discover what our satisfied customers are saying about our HVAC services. Read reviews for expert heating and cooling solutions. bestneighborhomeservices.com https://www.bestneighborhomeservices.com Best Neighbor Home Services Top-notch HVAC services in Blue Ridge, TX. From installations to repairs, trust our experts for all your heating and cooling needs. bestneighborhomeservices.com https://www.bestneighborhomeservices.com ' ... Contact Us | Best Neighbor Home Services Need HVAC services? Contact us today for expert heating, ventilation, and air conditioning solutions. Fast, reliable service tailored to your needs. bestneighborhomeservices.com https://www.bestneighborhomeservices.com ' ... Heating - Best Neighbor Home Services Expert heating and furnace services for homes and businesses. Installation, repair, and maintenance. Stay warm and comfortable all winter. Contact us today! bestneighborhomeservices.com https://www.bestneighborhomeservices.com ' ... Free Estimates | Best Neighbor Home Services Get accurate and free estimates for all your HVAC needs. Expert service, fair pricing, and reliable solutions for your comfort. Contact us today! bestneighborhomeservices.com https://www.bestneighborhomeservices.com ' ... Coupons and Offers | Best Neighbor Home Services Discover exclusive deals on heating and air conditioning services. Save on installations, repairs, maintenance & more. Limited-time offers. Contact us now! airconditioningservicesblueridge.com https://www.airconditioningservicesblueridge.com ' ... Best Neighbor Home Services Offers AC Tune-Up in Blue Ridge, TX 75424 4 days ago -- Great service very professional, but definitely use it again! Click to see full review. Click to minimize review. AIR CONDITION REPAIR. bestneighborhomeservices.com https://www.bestneighborhomeservices.com ' ... Modern and Mobile | Best Neighbor Home Services Experience mobile, modern HVAC services for your comfort. From installations to repairs, we're here to keep your home cozy. Contact us today! bestneighborhomeservices.com https://www.bestneighborhomeservices.com ' ... Financing | Best Neighbor Home Services Discover flexible financing options for heating and air conditioning upgrades. Competitive rates, fast approval, and easy payment plans. Contact us today! Page Navigation Danny Moriel 5 reviews 2 weeks ago NEW Jake was AWESOME! Upfront honest after an inspection of our AC unit. Now we were prepared we were needing a new unit since ours was so old. Jame was great in giving us the best option for us, for comfortability but also affordability. Never made it about him, but used his experience to give us some options what works best for our needs. His team he hired to install the unit were exceptional, as we were given an 8 hr window to complete install and they had it done in 4-5 hrs tops. He was great when we had questions, he was kind to answer them all, my wife being a bit anxious, he was patient to make her feel comfortable. Customer service was excellent ad we had some minor cleaning I couldn't attempt to do and he was kind enough on memorial day to make a trip to clear out some lines and water for us. Definitely recommend Jake and Best Neighbors, to anyone seeking an honest assessment for what they need and can afford.

They are truly are a great A/C company. Sold and installed…read morea great Trane system for a good price. Came to us anytime we needed them. He learned from Extreme Air Services. He is a Christian man.

I will add another five star rating to this well deserving operation. First encountered David when…read moreI called him for a second opinion on a unit my current service provider said needed total replacement. David came out, fixed the wiring on a capacitor, and the unit ran fine. He wouldn't even accept payment (even though I insisted) saying -"I really didn't do anything"! On another occasion one of my units went out late on a Fri night in July. David came out at 2AM, explained to me why my unit needed replacing and then came out the following Sunday to replace the unit! I have not seen this level of service for many years. I have used David and his crew ever since - they have always been reliable, professional and fair in all of our dealings.

I had been using AC Works for regular HVAC maintenance for the past couple of years. Unfortunately,…read moremy most recent experience has made me seriously question the service and, more importantly, the explanation I was given afterward. Within just a few hours of a scheduled maintenance visit, I noticed that my home was getting unusually hot. I went into the attic to check and found that one of my HVAC units was no longer working and that water was dripping in an area where it shouldn't have been. I immediately contacted AC Works. They returned, inspected the unit, and told me that the motor had failed. When I asked what could have caused it, I was told that a power surge had blown the motor. Fortunately, I have a Ting electrical monitoring device that continuously monitors electrical activity in my home. I checked the history for the period following the technician's visit, and there was no recorded power surge. Naturally, I questioned the explanation. The unit stopped working only hours after routine maintenance, and the stated reason did not appear consistent with the information available from my electrical monitoring system. I wanted to understand what actually happened. My intention in asking questions was not simply to assign blame. If something went wrong with the system, I need to understand the actual cause so that I can prevent the same failure from happening again. If the cause really was electrical, I would want to address that. If it was mechanical or related to something else, I would want to address that instead. Giving a homeowner an accurate explanation matters because it affects what corrective action should be taken. What disappointed me most was the response when I questioned the power-surge explanation. Instead of addressing my concern with a clear technical explanation, the conversation became defensive, and I was told that I was being rude. Equipment can fail, and mistakes can happen. I can accept that. What I find much harder to accept is an explanation that doesn't appear to match the available evidence, followed by defensiveness when a customer asks reasonable questions about it. After being a customer for a couple of years, I expected transparency and a professional explanation of what actually happened. I am still interested in understanding the true cause--not only because of what happened this time, but because I want to make sure it does not happen again.

I cannot say enough great things about Stan and Smartway Appliance Repair! We've worked with him…read moretwice now, and both experiences were fantastic. He showed up the very next day each time, fixed everything quickly, and was genuinely kind throughout the whole process. Having just moved here, we are so grateful that we were able to find someone this trustworthy, responsive, and all-around amazing. We are so grateful to have found Smartway Appliance Repair, and we'll absolutely be calling him for anything we need in the future. Highly, highly recommend!

They buy cheap parts on Amazon for $30 and then charge customers $300 for the same repair…read more Extremely overpriced for the quality of work and materials used. I later found out the replacement parts were low-quality generic items anyone could order online for a fraction of the price. The communication was poor, the transparency was nonexistent, and the whole experience felt dishonest. If you're going to charge premium prices, at least use premium parts and provide professional service. I would not recommend this company to anyone looking for fair pricing or trustworthy repairs. Make sure to always ask for the exact brand/model of the parts they plan to install and compare the prices yourself before agreeing to the job.

Sorry to hear about Nicks passing. Wish I could find another Nick. We are still happy with the…read moreRheem system and will buy another soon.

Important note: This company was bought by Dunrite Heating and Air. Please read their reviews…read morebefore calling this company. Sadly, the owner of Nick's passed away and this company is now owned by Dunrite. I called that company based on the reviews of Nick's Air Services, but their services has definitely NOT been the same as mentioned on this profile. In summary, this company is expensive, can make improper recommendations, and the office is very difficult to get anyone to call you back. I absolutely would not use them again in the future and - had I read their Yelp profile for Dunrite Heating & Cooling - would never have called them in the first place. My experience: My air conditioning due to leaked refrigerant due to another HVAC technician not correct. Nick's/Dunrite came out during the same day and quickly identified the problem. There was a leak on the schrader valve. They got us back to running - for nearly $200/per pound of refrigerant. 5 lbs = about $1,000. Wow, but we had no choice as my original installer was not available. Our unit has not been keeping up with the 90s for the past two months and the technician recommended 3 different options. I chose 2 of the 3 options: a larger return air duct AND repairing the plenum. I was anxious to get the work scheduled and it took me hounding them to get them to schedule the work. Communicating with this office was very painful. I would never get calls back and would just get a text message indicating when they had scheduled the appointment. Their front desk support was exceedingly helpful but not empowered to do anything besides schedule appointments and pass along info. I finally had the appointment and the technician went to the wrong address. I got a call from them saying they had been at my house and then they proceeded to the next job. I spoke to them and learned they were at the wrong house, but could not turn around to go back to my house. I had to wait until the following week to get the appointment rescheduled. What a disaster. It got worse. The work was finally done - the return air duct and the plenum. I waited a couple of days, but there was NO change in the air conditioning. I called them back again and they scheduled another technician to come out. The second technician came out, a more senior technician, who confirmed that the unit was undersized and "working as it was designed" to cool at 75-76. I don't know a single person who is comfortable with 75-76 in the house when the outside is in the 90s. I called customer service again. When I finally got someone, I got a call from William, who is their most senior technician (an older guys in his late-50s probably). He came out with the original technical and instructed him how to properly do a heat load calculation. They determined indeed the unit is undersized and I needed a 3 ton. I called back the customer service asking for a refund to the work. I've called at least 3-4 times, each time speaking with a very nice person. However, I've still not been called back. What a disaster. I've finally had to resort to filing a complaint with my credit card and disputing it through them. It's unfortunate and I didn't want to have to do this, but - when no one will call you back - it's very very hard to trust this company to make things right.