Alec is the best. A great Service Advisor. He always goes above and beyond. He treats his clients…read morelike family. Alec makes any service problem a breeze. Super nice guy, happy to have him as my Service Advisor. Thank you, Alec for a great experience.

DONT BUY A USED RV HERE!! I purchased a used Motorcoach here in August of 2021 - and learned some…read morehard lessons. Justin was my salesperson and he seemed very nice and helpful. I was really excited to make my dreams of getting on the road a reality. Justin said there had been a roof leak - it looked minor to my untrained eye - and he promised it had been fixed. It had not. I brought the rig back a few weeks later after a major rain and the ceiling in the rig got worse and was clearly holding water - yikes is right! The service department said they fixed the leak on the roof - but I was told that they don't do interior ceiling panels - so nothing was done on the inside of the rig. Here we are December and I finally took matters into my own hands - and took down the ceiling panel only to find - mold, standing water and an active leak still. Here are the lessons I learned - that I hope help someone else: 1) Insist on taking your potential purchase to a mechanic to check it out 2) insist on a test drive - outside of the parking lot (that's a whole different review) 3) Don't buy an RV if the word "leak" is used at all - even if they promise (more than once) that it's been fixed 4) And don't take the salesman's word for it - get it in writing Better yet - go somewhere else to buy an RV. This is very disappointing and disheartening=

One word awesome! They are more than accommodating and very friendly and understanding. We had our…read morecamper fall through on the last minute of memorial weekend. I called Michigan campers and they had me a camper ready within two hours. no hassle pick up no hassle return and great prices.I almost don't wanna leave this review just because I don't want anyone else to find out how good this place treats you and They won't have campers when I need them. But they treated me and my family so well that I had to leave this review. They even gave my children free T-shirts. Oh and the campers are excellent great shape well-maintained easy to use and newer models.

From the owner: We currently do not have any Motor homes. We do however have 15 very nice travel trailers for rent…read more We specialize in Family camping adventures.

Bought our first trailer here 2/2023. No problems. When we had a minor emergency with water they…read morehad a tech call us within 10 minutes who walked us through the fix. Had it winterized today. Dropped off at 130 no appointment 12/1/23. The tech Taylor took a lot of time with us and with our rig and at about 3 took us for a walk thru and one by one addressed all of our concerns. Went into rig with us and made sure we got all questions asked answered. Have an order some minor parts as we're still under warranty so will be back soon. Overall I felt seen heard and understood. All employees were professional. They underpromised and over delivered. Five stars.

Called three times to make an appointment to have someone repair my rv's hot water heater. I was…read moresent to voicemail and left messages. No return call. Looks like they don't have time to help prospective customers.

DO NOT rent from them! First off no hot water, no heat, no air, no working fridge and windshield…read morewipers didn't work. The motorhome leaked so the top bunk we couldn't even use. Pull out coach was broke as well. When we tried to address these things with Candis she refused to speak with us saying we were hostile. This place is a joke! Oh almost forgot the registration expired a year ago! When questioned about that Candis said she had a 30 day temp but yet couldn't produce any proof.

One of the Worst Rental Experiences We've Ever Had - Avoid This Company…read more We rented an RV from this company for my best friend's bachelor party, planning a road trip from Michigan to Talladega and back. Unfortunately, our experience was riddled with issues from the moment we picked up the vehicle. The RV was clearly not cleaned or inspected properly before pickup. We found a dirty sock under one of the pullouts, and the interior had visible dirt and debris throughout. It was a terrible first impression and should've been the first red flag. About four hours into the drive, the radiator fan fell off, causing the RV to overheat and blow coolant everywhere. We were stranded on the side of the highway trying to reach a mobile mechanic. The company offered no helpful support at that moment--we had to find a solution ourselves. While they eventually covered the repair cost, the inconvenience and lost time were unacceptable, especially on a tight travel schedule. When we finally made it to Talladega, we discovered the generator didn't work at all. That meant no air conditioning in the Alabama heat--a miserable experience when you're trying to sleep or relax inside the vehicle. Again, the company was unresponsive and unapologetic. For the price we paid, we expected at the very least a vehicle that was clean, functional, and road-ready. Instead, we got poor maintenance, broken equipment, and radio silence when things went wrong. If you're considering renting from this company--don't. They clearly don't maintain their fleet, and their customer service is nowhere to be found when you need it most. This was supposed to be a fun and memorable trip, and instead, we spent too much of it dealing with issues that should never happen with a professionally run rental company.

I need to check and see if I paid to have this camper (2025 Campsite Reserve 26CJ)…read moreprepped/cleaned/etc. Because it wasn't. The sales guy I had acted like my best friend, told me even though this was a used model he'd clean up the outside grill, then in the walk through I found something that resembled duct seal on the floor near the bathroom, and was assured it would be cleaned. It wasn't. Now the Bluetooth system isn't working and their solution is to have me bring it in. Uh, not traveling 4hours back with it to get charged so you can tell me you need to replace the unit and charge me twice what it cost. Plus I talked to Tim at Driven and he's sending me one @20% off. Bottom line, check your boxes if you're going to go through them. I don't and got screwed on some small stuff.

Three and a Half Years of Ownership: Beware My Experience with Jayco and General RV…read moreI purchased a brand-new 2022 Jayco Jay Feather 24RL from General RV in October 2022. Unfortunately, before I even took my first camping trip, it had already been back to the dealership for warranty repairs, including an improperly adjusted entry door, a bathroom pocket door, a defective kitchen outlet, a battery disconnect wired incorrectly, and an improperly applied ceramic coating. After only a few camping trips, the list continued to grow. The A/C ducts had never been properly opened from the factory, the black tank sensors failed, the refrigerator latch wouldn't stay closed, and the battery had to be replaced because of the earlier wiring issue. The more significant issues came next. After driving through rain, the camper leaked, leaving water on the floor. The first time I assumed it was my mistake. When it happened again, a technician immediately found the cause--a missing factory foam seal in the slide-out. The repair took only a few minutes, yet I had previously been warned I might have to pay for water testing on a camper that was only about 18 months old. The thermostat also malfunctioned from nearly day one. General RV inspected it multiple times and told me nothing was wrong, even charging me for inspections. After researching online, I found the actual problem myself: the thermostat sensor had been pushed back inside the return-air cavity during assembly. Pulling the sensor into the living area solved the problem immediately. Within the first year, the slide-out also became extremely noisy. The solution was simply lubrication, but I was still asked to pay because it was considered routine maintenance. Now, after only 3 1/2 years, the gel coat on the front cap is peeling badly. Both Jayco and General RV have declined assistance because the camper is out of warranty, leaving me with a $3,681 repair estimate. Ownership Summary Purchased: October 2022 Major camping trips before recurring issues became apparent: 5 Dealer service visits: 8+ Multiple recurring warranty-related issues Two significant problems ultimately diagnosed and corrected by me Current repair estimate for peeling front cap: $3,681 This is not my first travel trailer. Over the past 20 years I've owned multiple RVs, including another Jayco and a Keystone, and none have required anywhere near this level of service. I maintain my campers carefully, winterize them properly, and take pride in keeping them in excellent condition. These issues were not the result of neglect. I understand that every manufacturer can produce an occasional defective unit. What defines a company is how it stands behind its product. Unfortunately, my experience with both Jayco and General RV has been repeated warranty issues, recurring repairs, multiple trips back to the dealership, charges for issues I believe should have been covered, and having to diagnose some of the problems myself. If this camper had experienced one or two isolated issues, I wouldn't be writing this review. It was the continual pattern of defects, recurring repairs, poor communication, and the lack of accountability that led me to share my experience. Before posting this review, I notified both Jayco and General RV that, if we were unable to reach a satisfactory resolution, I intended to publicly share my ownership experience. Unfortunately, despite giving both companies that opportunity, we were unable to resolve these concerns. I have retained service records, repair invoices, photographs, and repair estimates documenting the issues described above should either company wish to review them. My goal is not simply to criticize, but to provide other prospective buyers with a factual account of my ownership experience so they can make an informed purchasing decision. After more than 20 years of RV ownership, this has been the most disappointing RV ownership experience I have had. I can no longer recommend either Jayco or General RV, and I hope this review helps other buyers make an informed purchasing decision.