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    Pawtucket, RI

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    5.0 (1 review)

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    14 years ago

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    Suburban Travel - Suburban Travel Agency

    Suburban Travel

    1.0(1 review)
    0.9 mi

    Tony was referred to me by Marcus Ridley and was able to offer a deal when another company closed…read morelast minute. We didn't know the deal with price would cost some of our cheerleaders uniforms and clothing being wet while under the bus. When the issue was brought up, first the driver (Ms. Dee) stated we must have had water in the bay with the luggage that she packed and we didn't. Then Tony said he would send someone to take a look at the bus and didn't. Ms. Dee had trouble getting the bus around in empty parking lots. The bus door was jammed when we tried to exit the bus to get to our competition. A parent that did not ride with the bus had to assist to open the door. The bus needed repairs while en route back to Georgia delaying the trip 2 hours. When we returned, called Tony to discuss the issues, he was unreceptive - repeatedly interrupting as we explained what happened, unapologetic - would not take accountability for concerns, defensive, and ultimately unresponsive to our concerns. When we stated how long we were waiting for the bus to be get the fuel filter changed, we stated we were there over an hour. He dismissed it because he looked at the GPS log saying we were only there for 45 minutes. Despite the fact that we have messages and calls to the driver regarding the stop. Parents reached out to him directly regarding the clothing that was wet from the bus and he has not returned their calls.

    From the owner: Vacation Planning Cruises…read moreAll-Inclusive Resorts Group Tours Student Group Tours Meeting Planning

    Cruise Planners - boating - Updated September 2026

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