I love crumbl and this location! great customer service, always super quick and always fully stocked with all the options!

I like the fact you can just walk in and order on the iPad. You also get to see them making your cookies which is neat. Staff is always super friendly, well lit and clean inside. A little pricey but a nice treat every once in a while. Quality ingredients and great flavors weekly. read more

very clean! the service was good, since you place the order on your own and quick. This was my first time visiting so I ordered the milk chocolate chip and pink sugar cookie. I enjoyed the milk chocolate chip, but it was definitely sweet. I only took a bite of the pink sugar because it was too sweet for me! I would definitely come back though.... If I'm ever in VA again lol read more

Crumbl - Colonial Heights - Bakeries Near Me - Colonial Heights, Virginia

This is my first time at crumble and I'm not super impressed. I've heard amazing things about this place so I was excited. The staff were not very friendly. I felt like I was inconveniencing them by being there. The counter that had the display cookies wasn't clean which made me nervous. A couple people who ordered after me with big orders got theirs before me but I thought maybe the cookies I got weren't done yet so I brushed it off. My total was $9.98 and I added a dollar tip and it went up to $13 which I didn't catch until I got to the car. As far as the quality of the cookies, they're alright! The semi sweet chocolate was good but not really worth the price. It was just another chocolate chip cookie. The lemon glaze was pretty good but again, not worth the price. The glaze was delicious but the cookie itself wasn't anything special. Overall I'm not super disappointed but I think I'll skip the cookies next time. read more

Crumbl - Colonial Heights - Semisweet chocolate chip Single - Bakeries Near Me - Colonial Heights, Virginia

See all

Let me start by saying this was my first experience with Crumbl Cookie. We were traveling through the area and stopped for something to eat. On our way back to the highway after getting food we spotted Crumbl Cookie. I've been wanting to try it it for the longest. A new shop will soon open near me so I was excited to see what the fuss is about. The location is nice, the shop appears to be super clean. The display is pristine. There were several touch screens to the right as you entered the store...two more touch screens at the main counter. Again this was our first experience so here's what I was disappointed about. No one greeted us up entering the store. As I've stated this was our first time so we had to figure out on our own how it all worked. Basically enter your order onto the screen and they serve your cookies. There's was little to no customer employee interaction. So for this I would give zero stars. It felt extremely cold and uninviting. A young man even walked over to us as we were placing our order just to flip one of the screens around. He never acknowledged us or spoke. Each week the menu here changes so we were able to try the chocolate chip (didn't care for) the honey bun (we loved), the galaxy brownie (also very good), and the blueberry cheesecake (delicious). About $18 for 4 cookies. I would say that's on the expensive side. The cookies come in 1, 4 ,6 or a party box of 12. 12 cookies is $40. So this is definitely a splurge...a treat. We don't live in the area so I can't say how long this location has been open but they really need to work on their customer service skills. The young lady who served our cookies was nice but she was the only interaction that we had. When you want people to spend money you have to be mindful that a good deal of the experience and draw is how the customer is treated. read more

See all

10/21/21: We've been waiting for this place to open!!! We've tried them in NC already. I was in the area today shopping at Target, so I decided to stop by before they closed to pick up a few cookies for the family. The customer service was excellent even 45 min before close. They were cleaning the store & eager to help me order. I ordered a 4 pack of 2 sugar, a Twix, & a peanut butter cup for my family. Sugar is my favorite. My son gave his peanut butter cup flavor a 3. He said he just didn't like it. My son's dad gave his Twix a 2 because it was too much caramel & not enough chocolate. He felt that it would be better if there was more chocolate and less caramel on it. The caramel was just oozing & he didn't like that. All in all, I gave this visit a 4 because of the excellent service & the fact that I liked my sugar cookie. Yes, the cookies are dense, but I like the flavor of the icing on top. I can't wait to try other flavors. The store was very clean & I loved the way the store is set up with kiosks in the front to order yourself. I recommend them highly. read more

Crumbl - Colonial Heights - Bakeries Near Me - Colonial Heights, Virginia

See all

I saw the Dubai chocolate brownie all over the internet and when I got it, it looked nothing like the picture. Way to much brownie and the chocolate on top was to thick. Was expecting it to be really good because everyone said it was but it's really bad. Idk if it's just my crumbl but they should stop selling it if they don't have the ingredients to make it right. The brownie tasted so nasty. read more

The cookies were great and taste like they were made from with love just for me! It was worth the cost and the service made it even better when I entered the establishment! The customer service sealed the deal! read more

Sweet tooth? Not after leaving here. I like that they warm the cookies before presenting them to you....like, "Here's your order of ooey gooey goodness." read more

Had a good experience overall -- the store was clean and the cookies were fresh and tasty!

Cash/Card accepted Restrooms available Free public parking Group Friendly Family friendly Cookie Desserts A quick spot to grab oversized Cookies to fulfill your sweet tooth. Fair priced, clean establishment, and good service. Crumbl Cookie is know Nationwide. Menus change with different Cookie options. Enjoyed my order and will try again. Overall great spot to grab and go. read more

See all

I went in to give this cookie a try. I started tasting it as I drove. I was contemplating turning around and ordering a box of 4. The cookie was perfectly moist with crispy edges. The cream cheese frosting was delicious and the pecans were fresh. As a matter of fact it was fresh from the oven. Do your sweet tooth a favor, hurry in and get 2 or more. read more

Crumbl - Colonial Heights - Hummingbird cookie - Bakeries Near Me - Colonial Heights, Virginia

Ehhhh.... So... how did I end up here. I wanted ice cream. I googled to find somewhere close. This came up. A cookie and ice cream?! Who doesn't want that. We were greeted immediately! Such a kind welcome!! Ordered on the kiosk... ALMOST $5 per cookie.... Okay no problem... if it was a good cookie.... I got 4. They were mediocre at best. It didn't take very long to get them but maybe they just weren't for me. I wasn't impressed. Then i asked the young man could i have a spoon since i did just order ice cream. He had no gloves on and grabbed the spoon by the part that goes in my mouth and tried to hand it to me... i asked for a new spoon because he was holding it by the part that i eat off... So when i asked for a new spoon, he let out a sigh as if he was annoyed.... Went to put gloves on and then handed me a spoon with such an attitude.... I said thank you and he walked away. Forgot to picture the ice cream.... But, don't waste your money on it. It's a very bland tasting vanilla. Well... i won't be back... maybe my loss... maybe not... read more

Crumbl - Colonial Heights - Bakeries Near Me - Colonial Heights, Virginia

See all

Cookies were fresh. Would have to give service a three. My daughter said they didn't wrap with bow as stated as requested and the person who helped her seemed annoyed when asked about it. read more

Underwhelming and maybe a little undercooked. I stopped by on the way home to surprise the family. They have a few kiosks upon entry where you can order yourself or you can get personal assistance at the counter. The order process was effective and pretty user friendly. Order options are Single, 4 pack, and Party box(12) @ $44 for a dozen. Overall it was a very good experience. As for the tasting. I was met with very excited wife and son. We open the box put each cookie on a cutting board and started sampling. We eagerly tried them one at a time and discussed which would be our favorite. I personally like the gram cookie the best. My wife held back her pick, and my son liked the Oreo. After we complete this adventure we quickly came to the consensus that they were just okay. Each was excessively sweet. They also seemed a little under done as noted by my wife. Shockingly she recommended that I take the remainder of the cookies to work with me the following day. She didn't want them anymore. Anyway all the chronic sweet tooth junkies will be in heaven here. Lol Well we no longer have to wonder anymore. Check them out for yourselves. read more

See all

Awesome cookies, service. The staff was very friendly. We will definitely visit again.

Cons: On a purchase of a single cookie, the lowest tip button available was $2... it's just one cookie. The cashier turned and got it from a heated case. That's a 50% tip on the $4 cookie! And again that was the lowest option it gave! Do people honestly give 100% tips on things? (I was a server for years, and I always try to tip very well and make sure everything is easy on the server.... But this is just handing someone a cookie.) Does Crumbl not pay their employees?? It was sooo awkward when I used every ounce of my courage to choose custom tip on the giant iPad and type in $1 under the cashier's glare of disdain... that's literally 1/4 of what I paid for the cookie. The cookie was very underbaked. It's basically a giant blob of frozen cookie dough that they heated up. I left half go cold to see if it would harden a bit like homemade cookies, but alas it stayed gooey dough on all but the very edge. Very disappointed. No cookie is worth that. read more

I was super skeptical with all of the hype crumbl received when they first opened but then I tried them for myself and WOW!! I WISH they offered the ginger snap and rice krispy every week! I personally think the price is worth it considering the size and quality of the cookies. Customer service at this location was also a plus. It was very clean and bright! Can't wait to go back! read more

Crumbl - Colonial Heights - M&M. Peanut Butter. Ginger Snap. Rice Krispy. - Bakeries Near Me - Colonial Heights, Virginia

See all

Updating: the 5 stars are solely for the manager. I ordered online for delivery. Doordash picked up the order and tracker for DD and Crumbl showed delivery should occur in just a few minutes. Then GPS showed DD went to maybe Outback. Then she was in South Petersburg. 20 minutes later she cancelled my order! Essentially she STOLE my order! I called Crumbl and Miniya (sp) at the store immediately refunded me and said this has been happening a lot. She will report the driver. DO NOT ORDER DELIVERY read more

Crumbl - Colonial Heights - Bakeries Near Me - Colonial Heights, Virginia

See all

If you like your cookies medium rare...this is the place for you!!! Ok..what I mean by that is..if you like soft cookies. Plus, they are open pretty late. Flavors change weekly, with chocolate chip always being a choice. They have creative flavors like piña colada and salted caramel cheesecake. They are a little pricey but one cookie can actually be split into 3 or 4 pieces. It's definitely not something you would do all the time but it's a nice treat! read more

Crumbl - Colonial Heights - Bakeries Near Me - Colonial Heights, Virginia

See all

Good cookies and fast service. Friendly staff always ready to assist. Will recommend family and friends

Overpriced medium grade cookies, while they do have a couple of good cookies most are dry and flavorless blobs. I don't understand why people think this place is good, is it the fact that they are overpriced or if it's because others are telling them the cookies are good. read more

Went in about a month ago -- got to the register, placed my order and then stood at the end of the counter and waited.... And waited and waited. Saw people come and go. It wasn't that busy that anyone would have been confused or not able to keep up. Finally, one of the employees asked me if I was driver picking up... I told her that I placed my order at the register... she went to the register and couldn't figure it out. She asked who I ordered with and I pointed to the young man that took my order. He seemed confused and acted like he didn't know me. I had to show my Apple Pay transaction to prove I ordered. ..... they asked then what I ordered to which I told them. They went immediacy and pulled the cookies out of the warmer and gave them to me. Here's the deal -- if you charge that kind of money for, let's be honest, pretty standard cookies that are just way over hyped, then you should be able to take and fill orders quite easily. As for the cookies -- I got mostly the buckeyes and chocolate chip. The Buckeyes were pretty bad.... Way too messy. Way too sweet. Way too much cookie. The chocolate chips was just okay... I think I can do better at home. The store was clean and very inviting -- but you really need to live up to the hype if you are going to charge those prices. I don't have a problem at all with paying a premium for something special. This was not special at all. read more

Love Crumbl Cookies!!! I love the new decadent desserts that they are offering now other than cookies. The raspberry and cookies and cream cheesecakes are a MUST!! read more

Delicious and personal. I once was able to make it a special treat for not only my favorite niece and nephew but my whole entire family and that makes my day read more

The service is very good and fast. The only thing is some cookies are too sweet for my taste buds.

I had some really great coo and I've had some okay cookies sometimes it's way to sweet for me

2 Stars for the customer service & cleanliness of the establishment. Cookie gets ZERO stars. Cookie is way too thick, dense, and sweet. Cookie isn't fully baked and maybe if it was, I would've given them at least 3 stars. really didn't mind paying $18 for 4 cookies, but I was hoping they could at least be in a race with Insomnia Cookies. Crumbl Cookies aren't even in the same league as Insomnia. I DO NOT recommend their cookies & I WILL NOT be returning. read more

Crumbl - Colonial Heights - They may not even be half baked. - Bakeries Near Me - Colonial Heights, Virginia

See all

I love the idea of this and they are great cookies. Its interesting it's different cookies each week. I'm looking forward to trying different ones. The price is kinda iffy though. Size is great though. read more

Never has snikerdoodles at my location it's the only one I really like. It's been well over a year since I've seen it near me pops up all the time an hr away from me but I'm not driving that far for a cookie. read more

I love snickerdoodle cookies and they hardly ever sell those. I also wish they would sell ice cream again at least during the summer months.

Awesome place some of the best cookies I've ever had I always get the orange sherbet cookies & oatmeal raisin

A little overpriced for cookies but at least they are big and taste great so I guess it all balances out. Super friendly staff also!

Undercooked, I love a good cookie and my sister raved about how good this place was where she lives. However, when we got it the cookies were way undercooked. read more

Love love love! There cookies are so delicious and come exactly as advertised! Customer is always great! And the convenient location near the surrounding cities and a military base, yep this was a excellent move! Thanks Crumbl Cookies! O by the way become a rewards member, I've earned enough to get two free 4 packs already!!! read more

This location was amazing! The cookies were very fresh and delicious! The staff was also very welcoming and kind. 10/10 read more

Crumbl - Colonial Heights - Crumbl Cookies - Bakeries Near Me - Colonial Heights, Virginia

Visited this location a few days ago to see what the you tube hype was about. Ordered the 4 pack of chocolate chip. Although quite pricey for cookies. I don't mind if they were worth it. Unfortunately I did not like them. The taste was just to doughy and the flavors didn't come together like a good chocolate chip cookie should. Definitely disappointed. On a positive note the young lady who took my order was very pleasant. Inside was very clean as well. read more

Crumbl cookie is yummy. They make new flavors every week and there also so good! Some of the cookies I get are a little under cooked but they are still good! read more

The store looks very clean and the staff here are very welcoming and nice! I ordered the chocolate chip cookies and was a bit underwhelmed. I will preface this by saying I don't think you can make a bad cookie. With that said this cookie was good but not my favorite at all. It was raw on the inside which is fine I had cookies that were made like that before but with this cookie it just didn't sit right with me. Also the lack of chocolate chips in a chocolate chip cookie was a first for me. I had several bites of the cookie which didn't have chocolate chips and the batter of the cookie itself taste buttery yet raw as in the flour so it was confusing. Like I said to each their own! I'm sure many people love this chocolate chip cookie but this wasn't the best in my opinion. read more