Kiara at Chris Miller State Farm is the best. She was very helpful, respectful, attentive and made adding my son to our insurance a breeze. Thank you for your help and patience. If you are in Washington, DC Call Chris Miller State Farm. read more

I want to say a big thank you to Chris Miller from State Farm. He helped me get my insurance quote and took his time -- about 40 minutes -- to answer all my questions. I really appreciate how patient and respectful he was, especially since I don't speak English perfectly. I called 3 other companies before him, and none of them helped me like Chris did. He is the best agent I've spoken to, and I'm very grateful for his support. Thank you again! read more

I've been a State Farm customer for many years and what I've found is that prices are similar across various companies but customer service is what makes the difference. Chris Miller and his office are attentive and responsive. This matters because we've moved from just needing auto insurance to adding home owners and life insurance over the years. Getting help to understand coverage has been critical to our sense of security but more than that, they helped us make choices that are smart for our family. read more

Unfortunately I enrolled on line and was assigned to Chris. Do not enroll on line!! Avoid having Chris as your agent at all costs!!! Zero communication, no response. read more

Please be careful when getting insurance with this office. Your monthly bill will never be the same, they will add people who do not live in your home or have a drivers license to your insurance policy and charge you for it. Even after you provide all the proof to Chris or Kiara they will say they will send it to the underwriters which is LIE! Chris is rude and extremely unprofessional and will tell you that your insurance is high because you live in DC and not because they added a person to your policy without your permission. If you love to be overcharged monthly while getting the run around and treated like sh*t then this is the office and people you need to deal with. Anyone who wants tip top service please spend your money somewhere else!!!! This agent will steal your money in your face and lie and give you the run around and not give you your refund. This is what the U.S Securities and Exchange Commission, Office of the Comptroller of the Currency, Financial Industry Regulatory Authority, consumer Financial Protection Bureau AND THE DC INSURANCE COMMISSIONER!!!!!! 7 months I gave this office to fix the issues! It's been nothing but h*ll dealing with this corrupt office. Chris and Kiara are thieves and commit fraud on your monthly statement and will lie about sending it to the underwriters and lie to them as well! Monthly bill will always be a different amount. They charged me almost $700 For April with no previous bill owed or changes in my policy. Every other month was $400 plus! Buyer be ware!!! read more

We've had State Farm since the initiation of our business in 1988 to manage our general liability insurance and workman's comp. Chris Miller and team have always been responsive to our requests and needs. It's comforting to know that you can PHONE call a company and still get personable service. Thank you for being there. read more

Terrible. Doesn't reply to emails for weeks. Refuses to give people discounts, even in the middle of the pandemic. Don't know why I'm giving him my money. read more

When I needed home insurance, Chris made the entire process easy and helped me evaluate discounts that ended up saving hundreds of dollars. Having called several insurers, I strongly recommend working with Chris - every interaction with Chris and his team was timely, knowledgeable, and pleasant, something I can't say for the other companies I spoke with. read more

Worst experience with an insurance agent ever. Does not listen or communicate timely or effectively. I will NEVER use State Farm to insure anything ever again. Do yourself a favor and work with literally anyone else. read more

I've had good experiences with State Farm and their agents, but not this office. Communication, with a few exceptions, is lacking - it takes weeks (if ever) for calls and emails to be returned, the office seems disorganized, and not very professional. On two separate occasions I called him for a quote, and when I sent a payment found out that the actual amount owed was much higher - make sure you get everything in writing! When I went to his office in person he was very dismissive and kept ignoring me to talk to my husband, and in our followup emails he repeatedly got my name wrong. I will not be using State Farm after this. read more

Really poor. State Farm requires you handle most of your business with their agent's office so though their customer service team was really nice, they couldn't properly set up my auto payment. I went online and paid myself, after receiving a cancellation notice even though I asked to pay on 4 different occasions. The first time I was told my agent and the administrative person who handled my paperwork had been let go. Because of State Farms agent centered approach and lack of quality control when it comes to this particular agent I will probably not be back with State Farm and definitely not with this agent. That's the nicest way I can speak of their repeated incompetence. read more

Was surprised to see so many bad reviews here. Though I cannot discount what other reviewers have experienced, I have had Chris Miller as my agent for the past few years and have never once had an issue. He is always friendly and has been great with both handling my policy and communication. read more

The best service with much attention to detail of my policies and offered to review strategies for retirement. Highly recommend this Agent read more

Beyond AWFUL!!! I decided to leave my auto insurance company for over 15 years (VERY VERY BIG mistake) to get a better rate with Chris Miller/State Farm. Chris Miller/State offered 40% less than what I was currently paying for the exact same coverage. So I left my former auto insurance company (who wouldn't? Right?). Three months later, they came back to me and said the underwriters adjusted my insurance and they TRIPLED my rate, so now I'm paying more than my original auto insurance company. Of course, I'm going to leave State Farm. This is LITERALLY THE MOST DISINGENUOUS company. I will likely file with the Better Business Bureau. DO NOT GO HERE UNDER ANY CIRCUMSTANCES. read more

As a long-time State Farm client, it pains me to write this poor review. I had been very happy with my SF agents in the other states where I lived, so I thought it would be a breeze to transfer my information over to this office in DC....right? Wrong. I phoned on a Thursday and was promised a call back before 5 pm ET that day. The following Tuesday, I hadn't heard back so phoned again to check the status of my policy transfer. Still nothing. Now a full week has passed and since I cannot even get a call back, I had no other choice but to hand my business to another agent. Thank goodness I received such poor service up-front = great predictor of the future. I feel like I dodged a bullet. P.S. A shout out to Kathy Huynh in Ty Nguyen's State Farm office in Alexandria, VA. For comparison: Kathy handled my policy transfer the very same day, called me back to review the coverages, and emailed me some final docs for signature. All in the space of a few hours. Great customer service is still out there! (Just not at Chris Miller's office...) read more

This has to be one of the worst insurance agents I have dealt with. There is a reason he is so poorly rated on here. I could go into my multiple problems mainly stemming from his office's failure to communicate but that would be a short novel. I will just say that you are better off going to any other agent. It is because of this office that I am no longer a State Farm customer. I came from another state and after 20 years, no more. read more

I have been a State Farm customer for 26 years, in 6 different states, with at least 6 different agents. I have always been very happy with how State Farm has handled my insurance needs. Chris Miller's office has very nearly cost State Farm a customer. His office has repeatedly messed up my policies, providing different coverage than discussed. They have sold me policies that State Farm has immediately canceled because they are not valid. They have established policies in my name without my consent. And it took them over 18 months to cancel a policy that I did not want, resulting in several billing hassles with State Farm. They apparently either keep no records of correspondence, or they simply deny those records when they are not in their favor. As other have mentioned, the office does not return calls. This is especially important because their usual response to any query is "we don't know, let us call you back when we have more information". Chris has refused to release my policies to another agent, and specifically told me that I am not allowed to speak to State Farm directly, which is not true. After finally giving up on his office, State Farm was able to correct his mistakes after one phone call and is in the process of transferring my policies to a more competent agent. Avoid at all costs. read more

For people whose job it is to sell insurance, you'd think they would know how to sell insurance. Not so in the case of this particular State Farm agent! I've had auto insurance with them for almost a year now and they STILL haven't been able to figure out how to set up my autopay. I keep getting notices in the mail every other month or so saying my coverage will be cancelled if I don't pay. Not only did they not send me a first notice of non-payment, I have autopay! It will work fine one month and the next month I'll get a scary cancellation notice. Wtf State Farm. I also get an absurd amount of mail from this agency, sometimes two or three slightly different policies at once! And when I call they can't even tell me which is the right policy and yell at me when I ask them to explain forms I was asked to sign. Ridiculous. read more

Terrible customer service. Putting aside State Farm's egregious policy of dropping my DC-area renter's insurance b/c of a hail damage claim I made on a house I own in another state THAT ISN'T EVEN INSURED BY STATE FARM (!), I'd still be canceling my policy because of the simple fact that it takes three increasingly angry voicemail messages to get a call back from this office. Atrocious customer service. My advice: go to GEICO, which really is cheaper and you get a person every time. FU, STATE FARM. read more

I have been a customer with this Agency for over 10 years and I have found that customer service is excellent. When I call the office the staff is always attentive to my needs. I would highly recommend this Agency to anyone. In fact, I have referred many friends and family membe read more

This used to be Karen Pratt, and I had been a customer of hers since 2000. Customer service stinks now that Chris Miller is the agent. I have given my credit card information over the phone for payment to an automobile policy and had it applied to a condo insurance policy -- that wasn't even due! The office does not call you back, so if you have an issue, you will repeatedly have to call them if you need service. DO NOT USE THIS AGENT! read more

This agency is terrible. I mean terrible. They don't answer their phones. They don't return phone calls. They don't process paperwork. And worst of all, when you try to change agents they hold you captive and apparently can refuse to release your policies to the new agent. State Farm's corporate office does not seem equiped to do so either, so if you want to change agent's, you are stuck at the whim of whether they ever decide to get around to clicking the "change agent" button on their computers. I highly recommend staying far away. read more

This Agency is the best. Very friendly customer service and the staff is always responsive to my needs. Way to go State Farm. Thanks Chris Miller Insurance Agency. read more

Terrible and incompetent. Never returns phone calls or emails. Loses emails and forms I have sent in. Cancelled one of my policies without notice. If you are looking for a competent insurance agency, any alternative would be better than this office. read more