I took my car there on Friday for a click/knock noise when I turned my wheel…read more They called me later to tell me it was a pin and needed realigned, and it would be $560 to fix it. I picked up the car later after it was done, and they said it was fixed. As soon as I pulled out of the parking lot...CLICK...same noise I originally brought it in for. I would have gone right back in, but I had to get my daughter from daycare. I took it back Tuesday to have them fix it. They called and said it was a leak in the CV joint, and another $380 would fix it. I got a call in a few hours, and they said it wasn't fixed and they didn't know what was wrong. I went to get my car, and they STILL charged me the extra $380. I stated then that $950 in 2 charges and you STILL didn't fix it?? They didn't care and took my money anyway. Now I'm $950 in the hole and STILL have to get my car fixed for the SAME reason I originally took it there for. There is a number displayed to call the District Manager Ryan Martin, I called multiple times and just get a recording that he isn't available and can't leave a message. I called corporate office 3 times before I got ahold of someone. Told them the situation and that I shouldn't have been charged $950 for something that was never fixed. None of the staff said they "thought" they could fix it. Both times I was told it WOULD fix it. This hasn't been handled well...I was WAY over charged for NOTHING...and ignored by everyone. Then, one of my staff went thru the same scenario to fix her issue, to the amount of $1300...and her car isn't fix either...the same week. Actually hers is even worse after she took it there. Don't go here, These guys are totally unprofessional, unfair, and obviously don't know what they are doing. If they are going to ignore me...then I want you all to hear the BS I went thru...and avoid the same thing happening to you. Go somewhere else!! Mike Withrow

Was supposed to get an oil change that included a free tire rotation, but got no tire rotation even…read morethough they have done it before. They also charge way too much for their oil changes. Most I have ever paid.

EXCELLENT SERVICE! I rolled into Millcreek for a funeral…read morewith a truck hemorrhaging oil after Hogan and Son's did me a pretty serious disservice the prior day. The guys at Lakewood are GREAT. I explained what happened, they replaced the crush washer on my oil pan drain bolt (Hogan and Sons just didn't replace it) and topped me off with 2.5 quarts of 0W20 (that's a lot of oil to lose in 24 hours!) AND - they fixed my hood latch with a ziptie (since Hogan and Son broke that too!) Highly recommended. Thanks guys!

great service and even better quick service at that. The staff here do not antagonize you with…read moreother services or repairs like other places do and you get a window view of them working.

I will need a new muffler or exhaust system only 3 years after getting a complete system in 2020…read more Even after the initial install I was not happy because I still had muffler noises. I won't be going back.

For starters, when I scheduled my appointment online, I picked the wrong date, and Rich at Monro…read moreMuffler still agreed to perform the oil change anyway when I showed up a day early (and definitely not a dollar short.) I presented him with my coupon, expecting to pay at least $10 more than the offer on the coupon as there are typically "hidden" charges. What a great discovery to see I was only charged the coupon amount plus tax, which included a list of extras! Kudos to Rich for a job well done and a hat-tip to Monro for taking good care of a brand new first-time customer. As they say in the movies, "I'll be back..."

I don't like the service, and the prices are very high. I don't like their service at all.read more

I took my car there on Friday for a click/knock noise when I turned my wheel…read more They called me later to tell me it was a pin and needed realigned, and it would be $560 to fix it. I picked up the car later after it was done, and they said it was fixed. As soon as I pulled out of the parking lot...CLICK...same noise I originally brought it in for. I would have gone right back in, but I had to get my daughter from daycare. I took it back Tuesday to have them fix it. They called and said it was a leak in the CV joint, and another $380 would fix it. I got a call in a few hours, and they said it wasn't fixed and they didn't know what was wrong. I went to get my car, and they STILL charged me the extra $380. I stated then that $950 in 2 charges and you STILL didn't fix it?? They didn't care and took my money anyway. Now I'm $950 in the hole and STILL have to get my car fixed for the SAME reason I originally took it there for. There is a number displayed to call the District Manager Ryan Martin, I called multiple times and just get a recording that he isn't available and can't leave a message. I called corporate office 3 times before I got ahold of someone. Told them the situation and that I shouldn't have been charged $950 for something that was never fixed. None of the staff said they "thought" they could fix it. Both times I was told it WOULD fix it. This hasn't been handled well...I was WAY over charged for NOTHING...and ignored by everyone. Then, one of my staff went thru the same scenario to fix her issue, to the amount of $1300...and her car isn't fix either...the same week. Actually hers is even worse after she took it there. Don't go here, These guys are totally unprofessional, unfair, and obviously don't know what they are doing. If they are going to ignore me...then I want you all to hear the BS I went thru...and avoid the same thing happening to you. Go somewhere else!! Mike Withrow

Never met a better mechanic than Jeff. Fair, honest, & simply a great guy. Always takes the time…read moreto help you out even though he's busy. If you have a motorcycle, ATV, jetski, or snowmobile that needs work this is where you want to go!

Jeff is a good honest guy that treats you like you deserve. He works his ass off for the customer…read more And his rates are good also.

I have been coming here for years now. They are great. I know if I have an issue they will provide…read morean honest estimate. The people are super nice and their dog is the sweetest girl. As others have mentioned, they are very busy and you might not get an appointment right away but that should give you an idea of their quality work. My most recent service was great and at a great price. They found and fixed what was wrong faster than I had anticipated. I would highly recommend them.

Quality diagnostics and excellent work. They're always busy so appointments may be a little…read moreextended, proof for me of very high quality work. Highly recommend.

Firestone has been a godsend for me. For one, there operating hours make it convenient to schedule…read moreappointments. Two, they are honest and do quality work. I highly recommend!

Terrible, twisted my tie rod boots around the rack and pinion. Would not recommend, good for time…read moreavailability, but if there's no consideration for people's cars you can forget having anywheres near 5 stars. 1 star is adequate enough.