The service at the pool as well as the Italian restaurant (in the actual lobby) was horrific. Lunch by the pool was at least a 2 hour ordeal and 2 days in a row they were out of all salads. If you are looking for anything somewhat healthy (not a hamburger or hot dog) you are completely out of luck. Italian restaurant was also out of several menu items and food took over an hour to arrive. Loved the hotel but eat elsewhere. read more

We ordered the fried shrimp banh mi sandwich for lunch. The shrimp smelled like ammonia, indicating spoiled seafood. The restaurant handled the situation by taking the item off the bill. However, it's horrendous to serve customer bad food. The chef should be fired. read more

Pleasant experience! Our waiter was friendly, helpful and attentive. Our food was above average, but pricey. The ambiance was not too loud.

So I can't tell if I was really hungry and frustrated with my trip up there so far or if the food was this delicious. I ordered the steak but asked for the butter instead of sauce that comes with it. Bomb! Then i tried my friends pork chop and it was so good that I order that too. Juicy and tender. The food is crazy expensive but I feel like it was worth it. Service is great. Alcohol on point. Everything was great. Thumbs up to the two bartenders that helped us. read more

Great view. Great servers. Wings and fried zucchini are excellent. Burgers and fries are good. Very generous glasses of wine. read more

Crystal Tavern - Chicken wings - American Near Me - Hamburg, New Jersey

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Despite the slow service (which knocks out a star), the food is phenomenal and the mountain views are breathtaking. The live music is a nice touch, too! The artisan cheese board with local honey and accoutrements is wonderful to start. You really can't go wrong with anything on the menu, though. And be sure to stop by on holidays for special menus, as those are spectacular. With beautiful plates and a beautiful atmosphere, this place is well worth the price! read more

stayed at the crystal springs hotel, just for them to be fully reserved and booked out our entire stay. My family then decided to do take out from here instead. We got steaks and burgers, and the steak and burgers were burnt and hardly edible (we got medium well) and in our New York strip steak, there was two blonde strands of hair on the enclosed steak. Our family are brunettes!! Never staying here again! read more

Absolutely stunning venue with overpriced, disappointing food. At least they pour a large glass of wine. Service was good until the waiter dropped ketchup on a friend. Ketchup was everywhere and it took 4 clothe napkins to clean it up. Accidents happen and I would never fault someone for it but the least you can do is offer a free drink or more napkins! He apologized and ran off. But upsetting than that was the food, it was just ok. I ordered the hanger steak and my husband order the buttermilk fried chicken both were good but definitely not worth the hefty prices. read more

The food was amazing the waiter was really nice.. overall it was a great first time experience.

Have a love hate relationship with this resort but we keep coming back as there are lots of great things about the complex. The restaurants are not one of them things. We showed up 5 mins early and waited 23 mins for our table. My blood was boiling at this point. The place is like 'faulty towers'. It didn't even seem very busy. Plenty of dirty tables noticeable. I asked to speak with the restaurant manager as I took my seat. He appeared about 5 mins later and stood by our table saying "I was summoned?". Seriously!! How about my name is and I'm the new restaurant manager, is everything ok? No it's not, and its not really a surprise!! Anyway, he basically did nothing but did thank me for my feedback and put his best waiter on our table. He was going to be our waiter anyway as they were noticeably understaffed. The menu has changed. Prices have gone up and quality had stayed pretty much the same, so so!! Crystal springs really is a beautiful resort. It's so relaxing and pools are fabulous but the service in the restaurants just isn't up to scratch and the food is average at best. This place has such potential but hasn't lived up to it in the last 3 years I've been going there. Disappointing yet again! read more

Do not be fooled... This place is not a good place to eat... The food was bland and the portion to price ratio is astronomical... The meatloaf and salmon entrees were OK at best... Never again will I dine here read more

Ate there last night while staying at Grand Cascades Lodge. Horrible menu. French fries soggy. Grilled chicken in salad was not cooked, still raw. No variety of appetizers. Just not a good menu or good food. IT was a horrible disappointment. The only good thing was the butter for the bread. I will never we at there again while stayi g at Grand Cascades Lodge. read more

Went here with my boyfriend for a quick lunch after visiting the spa. I honestly didn't expect much but the wait staff was superb and the fish and chips were delightful. Pleasantly surprised. read more

Went here this morning for breakfast. We are staying at Cascades lodge. The staff was friendly but food took a longggggggg time to get to the table and some of the food was burnt and all of it was cold :/ will not be going back:( read more

Underwhelming. We were staying at grand cascades for a special occasion and were disappointed by this meal. $25 dungeoness crab cake app was 1 burnt boring crabcake atop an overwhelmingly mustardy pile of jicama. Garden salad had zero of the kale that the menu promised. The oven dried tomatoes were unpleasant. Even the complimentary rolls were not good enough to eat despite how hungry I was. The bread was full of olives and something else, craisins? My arctic char entree was not terrible but also not great. My boyfriend's kobe burger was good, luckily I had that to nibble on. We're planning on room service breakfast tomorrow I hope that's better! ! -- also disappointing service from Tony. My water and martini glass were empty and never asked if I needed anything else. .. read more

Beautiful ambience! Amazing staff! Delicious and fresh food! What more is there to say

Called around 1pm for a reservation for the Chef's Garden. Was told no reservations could be made and to just show up. We show up around 6:30pm and it is closed for a private event. Couldn't believe not a single person, or sign mentioned it until we arrived at the garden. Then we went to the tavern where there was no open reservations until 8:30. Once we were seated we waited about an hour to order then waited another hour for our unacceptable food and to top it all off the fire alarm stated going off for a half hour and no one was evacuated. We will not be eating here again. read more

Service was unacceptable. Food portion to price was outrageous and over priced! Never again will I come to this place.

The only place to eat while staying at resort majority of the time. Food is very average. I ordered the kale salad and it had zero kale.. Was simply romain lettuce. At sat at the bar and bartender spent all of her time at the other side if the bar with the business crowd. Took over an hour for my salmon. Salmon was good but sides could use some more flavor. Had lunch here another day, potato soup needs more garlic... Mac and cheese tastes like velveeta with bread crumbs on top with zero flavor. The turkey club was good... Thank goodness. Atmosphere is very pub like... Can be casual or dressy. The prices are too high for what you get here. Bartender at night was completely overwhelmed by the group of people that were here for conference, she was the only one working. Knowing a conference was in the building, would you not add a few extra workers?!! They also closed our tab at midnight with over 30 people still sitting around bar.... Foolish from a business perspective. read more

Crystal Tavern - The bar at crystal tavern! - American Near Me - Hamburg, New Jersey

We were really impressed by the meal we had there during our last stay. Being there a few times over the years, I wasn't expecting much, but they have really improved. The meal now matches the view. Yes it is expensive, but I did not mind paying for a great dinner. They have some excellent healthy options as well. I ordered salmon over lentils with a side of roast vegetables and it was delicious. Highly recommend! read more

My third time eating here, twice for lunch and first time for dinner. Last nights' dinner was a total fiasco. Ordered oysters and steak tar tar for an app. The oysters were Atlantic, small and not properly shucked..taste was ok but for the price (30 a dozen) you'd expect well shucked oysters. The steak tar tar was awful..sliced into large chunks and with zero seasoning, bland bland. Ordered a French martini which never came, ice tea not fresh brewed..if your charging 50 a head to eat here brew your own tea. Dinner: ordered shrimp and grits..returned it. Shrimp were over cooked to the point they turned to mush and grits were so heavily laden with cheese that they tasted like pure salt. Manager came out with new grits (palatable)..did not want the shrimp. He told me that since the shrimp has "heads" on them they cook and taste differently. I was like buddy..you have no idea what your talking about, the reason they taste "different" is not the head but the over cooking. He asked me "what do you want me to do for you", not the right or smart question. He then proceeded to tell me he "won't charge me for my grits". LMFAO - no duh.. Empty restaurant, dirty tables..if it wasn't for the amazing view..I would give it one star. Never again. read more

do not eat at this restaurant first night staying at the crystal spring resort i came here got a horrible plate of pasta with bleach sauce on top got extremely sick for 2 days of my 4 day stay please keep your family and children safe from this place extremely dangerous place to visit read more

It took so long to get the food at brunch when there was not many people there. I don't understand how the food and service took so long. The food was just ok, over priced. read more

Used to be a nice place. Used to be somewhat upscale. I don't know what happened...but it's not like that anymore not very good food at high prices. Our server was good so that's really the only reason it's not a one star read more

Food was good but service was subpar and the food took along time to get. I won't let that ruin my rating. I had the hanger steak and it was on the saltier side but was a good piece of meat. The octopus appetizer, which wasn't on the menu was also pretty good. I would recommend trying that when available. Once again the service was slow from start to finish and not as attentive as one would expect from a restaurant like this. read more

We visited this restaurant multiple times. Today, we decided to have an early dinner. Well we arrived at 6:00 pm and wanted to sit at a table. The manager said since we needed a reservation, we had to we had to sit at the bar. The restaurant was empty the whole time. It is 7:24 pm at this writing and tables are still empty! Anyway, whatever I don't get it. But the bar tender, Jessie is awesome. Too bad the dining room manager doesn't know what he is doing. Dinner at bar was delicious. I had salmon dish and companion had burger. Both were very good. Service was excellent and Jessie made me an awesome Sidecar cocktail! Also Ali the other bar tender was equally awesome. So, I strongly recommend the bar, but the restaurant..... they need to earn back my respect! read more

We ate here for lunch and the food was excellent. Came back for dinner with a 9:30 reservation, bu showed up at 8. We ordered a bottle of wine from the bar and asked the hostess if we could be seated earlier as there were a ton of empty tables. She said they were all booked up. We ate at the bar and in a half hour the whole restaurant had emptied out. Very poor service. We came back for breakfast next morning and it was the same slippery slope of being "squeezed" in for breakfast. for the prices you pay I would expect better and quicker service. The food however was great. read more

Elegantly casual. Every dish was perfect. Price was exactly what the food was worth. Service was a little slow but the place was packed with tons of things going on. I mentioned how much I loved the fire and I wish I could sit by it, they accommodated us immediately. One of the best meals I've ever had. read more

Can't rate the food because did not eat here. First I want to say the hostess was very pleasant and showed us to our table. After we sat down it went downhill from there. We literally were sitting down for 20 minutes and not one waitress came to our table to greet us or even pour water for us. After I saw 2 tables being taken care off after we sat down thats was when I got up. Worst customer service I have ever seen. I complained to the hostess and she was very apologetic. I then asked to speak to a supervisor who said that the waitresses were not aware that we were there. I could say I saw the supervisor passed by us like 3-4 times while we were sitting. I did not believe that excuse. I can't the imagine the food be that good if they treat their customers like this. read more

I'm disappointed to only give this a 3 star rating. I believe at least a 4 is within their grasp. The ambiance is nice for families. The service is great. I have two complaints. I ordered my steak medium and it was mostly brown looking closer to medium well. I mentioned it to the server, who would have returned it to the kitchen, but I opted to keep it to avoid waiting for another steak while everyone else at the table had good. The bottom line is that it should have been correct the first time. One of the sides was escarole. It was delicious but I crunched on so much dirt it was ridiculous. It seems like the portion closest to the bottom of the leaf, where the dirt normally collects, was not cleaned properly. Lastly, the use of salt, across the board, was off the charts. read more

While staying at the Crystal Springs Resort we had breakfast. Everything we ordered was delicious. Perfectly cooked eggs, hearty savory French toast , crisp smoky bacon, Omelet was fluffy and everything was seasoned perfectly as well. Topped off with perfect mimosa. read more

This restaurant is better than some of the others at Crystal Springs, but that's not saying much. The food is bland and overpriced. The service is painfully slow. Overall not a great experience. read more

Gorgeous views. Slow service. Mediocre food. Went yesterday and hardly anybody there and it took too long for our food. $23 hamburger and $17 salmon burger. Tomato soup was thick and pasty like marinara sauce. Replaced with a corn chowder that took 15 minutes to come out because it was being "made fresh," we were told. Isn't soup made in large batches and ready to go for lunch? Had to get up and ask for my check and then had to get up again to pay for it. Took 1-1/2 hours for lunch. Happy to pay higher prices for quality food and service, but unfortunately this missed the mark. read more

Fabulous staff. Great Scenic surroundings. We had lunch here and had to have dinner because the other restaurants were booked. My meatloaf was great my wife's scallops were undercooked and mooshy. I would have given a better rating they were just very dissapointing. A bit pricey too. But worth dropping in for lunch. read more

Crystal springs is a terribly run facility. Slow service, empty promises, horrible place.

My husband and I stayed during the week so this was the only restaurant open. After reading reviews I wasn't sure what to expect but it was great! He had the ribeye, which he said was great and I had the salmon. I really wanted to order the chicken and waffles but I had to be good so I ordered the salmon and beets. It was so delicious. I'm pretty picky with salmon (I work at a fishery) and it was 1 of the best prepared salmon dinners I've had. The staff was great, polite and attentive. read more

Not really a fair rating for the food, since I walked out of the place before we were even seated! But I was so outraged by the service I felt I had to post this. This restaurant is known for its beautiful views, esp at sunset. So when I made my reservation about 2 weeks before for a table for 4 at 7PM, I thought, perfect! Sunset at 8pm. Wonderful. We arrive on time for our seating. They take us to our table. The very first table at the entrance is our table with absolutely NO view. When asked for a better table in the nearly EMPTY restaurant, they said there was nothing they could do for us. The other tables were reserved for a 7:30 seating and if I wanted a table with a view, I should have said so when I made the reservation! The hostess was putting blame on me! I can understand if I just walked in without a reservation, but I did reserve a table a few weeks in advance. If the person on the phone knew that there was an event, and there were no decent tables left at that time, they should have informed me and I could have asked for a different seating time. The food should be pretty spectacular if this restaurant wants to survive, but from other reviews I have read, it sounds like the food only ok. Not worth the money and lousy service. And for us, we wouldn't even have had a view! And BTW- I did make several attempts to call the manager at the Crystal Tavern. No answer. Ever! I had to leave a message on the reservation extension. Someone from reservations did call me back, but never apologized. Just said he would take this up with the manager and someone would get back to me. I am still waiting. read more

Terrible service, 2 hour wait time, and mediocre food. What's not to love! Honestly you're better off buying McDonalds. One of the worst taverns to go to. There wasn't a single redeeming quality about this place. read more

Not impressed. In my opinion, the food should match the upscale vibe they try to portray, especially if they want to charge $20 for a salad. salad was less than mediocre. read more

Such a disappointment. Been coming here for 10 years and this was by far the worst! Started with great cheese bread and decent cocktails. Downhill from there. Found part of a blue rubber glove in my salad ("so sorry - you won't have to pay for that"). I would hope not!! Then we waited a full hour to get our food -- which was mediocre at best. French fries were so salty as to be inedible. Sent back a burger that was inedible. Really -- this place is screaming for a good pub given the rates the hotel charges - but the tavern is horribly over priced for really mediocre food. Ok one nice thing to say: The soft pretzel was delicious. How can you screw up a soft pretzel? read more