Overall, I'd give this venue about a 3.5, star experience. We booked with Maria, and she was great…read morewith communication, she typically responded within a few hours or by the next day.
The location and space are great, and I really appreciated the flexibility to decorate however you want. Just be aware that you'll need to handle most of the décor yourself. For example, the main table must be decorated on your own, and if you want specific items like gold napkins, you'll need to purchase them separately (I got mine on Amazon for about $25 and I let the venue keep them). The venue mainly provides tablecloths and certain napkin colors, but not much beyond that. I also had to bring my own stands for my daughter's photo and seating chart, even though I was previously told I could borrow a gold one.
I booked the venue over a year in advance and was told that the getting-ready room would be completed by the time of the event, but unfortunately, it wasn't. That was disappointing.
A major concern for me was the flooring, it was extremely slippery. Several guests mentioned it to me, and even a staff member almost fell. My daughter actually slipped and fell after her waltz as she exited, and one of her damas fell very badly on her back. This is a serious safety issue that really needs to be addressed.
The food was another big letdown. It was catered from Rio Restaurant. During the tasting, the carne guisada was juicy and delicious, which gave me high expectations. However, on the day of the quince, the food was completely different, salty, dry, and honestly embarrassing. We had specifically requested plated service instead of buffet style, and it seemed like the food may have been plated too early and left sitting out. The carne guisada had no juice at all and was completely dried out. Guests were also commenting on how dry the chicken was, and the vegetables were burnt. Since food was one of the most important parts of the event for me, this was very disappointing.
There were also some inconsistencies with what was included. I had to purchase my own sodas, even though I remember being told they were included. They only provided water and ice, and even that stopped being served at the tables at a certain point. By the end of the night, I was both hungry and thirsty, and ended up going to In-N-Out afterward to feed the teens who stayed over.
On the positive side, my daughter had an amazing time, which meant everything to me. She absolutely loved how everything turned out decor-wise. Also, Andres, who helped coordinate the night, was fantastic, 5 stars to him! He and the staff did their best to keep things running smoothly.
However, I did have an issue with security reportedly yelling at some of the teenagers, which wasn't ideal.
Lastly, the venue itself has a lot of potential and I would recommend it for the space and flexibility, but be prepared to handle your own décor and double-check all details in advance.
Unfortunately, the food and safety concerns with the floor brought my overall rating down.
