Finding roaches in a hotel room is not a minor inconvenience--it is a serious sanitation and health…read moreconcern. Roaches can carry bacteria, contaminate belongings, and are often a sign of a larger infestation. We found roaches in our room on arrival, which immediately made us question the cleanliness and safety of the entire property. At first, the staff refused to switch our room. When they finally moved us, it was to a smaller room, yet we were still charged the original 1-bedroom suite rate. They only offered a discount for 1 of our 3 nights despite the severity of the issue. To make matters worse, we found another roach in the new room as well. That confirmed this was not an isolated issue with just one room, but potentially a larger property-wide problem. Because of this, we now have to go home and unload all of our laundry outside, then thoroughly clean and disinfect all of our luggage and belongings to make sure we don't bring an infestation into our home. I want to be fair and say that we were polite and respectful throughout the entire interaction, and the staff we spoke with were polite as well. We did not make unreasonable demands or cause a scene. My disappointment comes from the fact that I expected management to treat this like the serious issue it is and go above and beyond to make things right, but that simply didn't happen. Management's overall response felt like "oh well," with little urgency, accountability, or meaningful effort to resolve the situation. Extremely disappointing customer service and an unacceptable experience.

Really awesome staff , Pamela at the front desk was quite helpful and courteous. My room was very…read moreclean and they also kept the lobby very nice as well . I would definitely recommend this place

I happen to be working in the area and my company set me up for one night at this hotel, I had a…read morevery easy check in with the young lady at the front desk. Room was very clean. It was a two queen beds in the room, microwave and a little coffee pot. Bathroom was very clean. Plenty of parking in the parking lot. They also had a complementary breakfast in the morning and 24 hour coffee in the lobby.

I really wanna give it a five star review unfortunately I didn't have the best experience this…read moretime. Hopefully next time we'll be able to give it an update and give it a five star review we were stuck in traffic which unfortunately let us to come hours later, so we checked in around 1230 almost 1 o'clock in the morning when I asked the gentleman at night if we could have a late checkout, he said he doesn't see a problem with that, but just let them know in the morning. When I called in the morning, the young lady informed me that they were unable to accommodate me because they don't have any one working to clean the rooms which is hard for me to understand because if there's no one cleaning the room, why couldn't I have a late checkout, I didn't even have the option to pay more to have a later. Check out, it was just a disappointing experience unfortunately. Besides that our rooms are always clean. We get the king suite I must say if you have the opportunity to pay that little extra for this week I always recommend to get the Suite that extra room in there makes a big difference to move around. We happen to make it for breakfast, and there was no more baking at the time, but the lady that was making the food was kind enough to ask us if we wanted anything and she went out of her way to make us some bacon, which I greatly appreciate appreciated. That was extremely kind of her. I'm hoping when we come back next month, we'll have a better experience should we need a late checkout besides that everything else was great.

We had a great stay at Hampton Inn & Suites Lancaster. Even though they were fully booked, the…read morestaff was kind enough to let us check in early. We brought our dog along, and they were very accommodating. He loved the little dog table with snacks, toys, and goodies! Our room was clean and comfortable, offering your standard hotel experience. The lobby has a small snack shop, though you do pay a bit of a convenience fee. Breakfast is served buffet style on the first floor, which was a nice perk. Most importantly, the staff was friendly and helpful at all hours. Their service really stood out and made our stay smooth and welcoming.

My experience was both frustrating and great here. I'm…read moregoing to focus only on the customer service. I did a rewards stay. I never want. E high maintenance but sometimes you need to ask for something. When I spoke to the night person while I was booking, I was preparing myself for a huge headache during the actual stay. The day of the stay I made a call and got Brandie. She was a gem. I'll just say this.... She gets it. I asked for something simple and she went above and beyond to make things easier that I could've ever expected them to be. The stay was less than 12 hours so we didn't get to experience much more than just checking in and sleeping.

Prize is reasonable. However, rooms are too old the hotel…read morehad a odor from the whole way. Pet's are allowed.

We enjoyed another stay here at Oxford. Yes, it was packed,…read morebut I don't think people understand the events that happen here in June. It's called "States" it's huge weekends for softball players. The best of the best come out from different cities to compete. Our city alone brought about 80 people here. Players, siblings, grandparents, parents. 22-24 different families. Only 2 families had their personal issues here, and those odds are not bad! The kids LOVED it here! I'm sorry you are not gonna get peace and quiet until about 1030-11pm. Kids were playing hide and seek, ding dong ditch. It's annoying for the moment, but when are kids gonna make those memories. They play their heart out all day and deserve it. So chill out! The food was great! Unlimited waffles are huge with the kids. As far as breakfast, just be nice and go to the front desk, and they'll accommodate you another ticket. They have burritos to go for all the early birds, toast, oatmeal, and cereal. 3-4 self-serve juices. They give complimentary drinks 1 per person. A small bar area! Yes, the pool is crowded, but if they were to try to crowd control!! Imagine how many people would be pissed! The only ones that ruin it are the drinking adults that can't control themselves. They have 2 bbqs, propane filled and ready to use. Restrooms and tvs in dining area. If you're worried about noise stay away from 1st floor and balcony rooms.

Stayed here while solar panels were being installed on my son's house as it was too hot to be…read morewithout electricity while work was being completed! I was pleasantly surprised at how updated and cute the hotel is. It's like a little baby apartment. Let's start with the good cause who doesn't like the good stuff, right? Upon entering the hotel you are greeted with a cute listing area in cause there's a line at registration.(thoughtful) but then there's the cutest little doggie area cause they allow pets here! Yeah for all those that travel with their fur babies. (Pic included) Then there's a larger guest eating area that include's a TV and fireplace. I noticed approx 30 tables so they can host quite a few families at a time for breakfast. Now I did touch and sit in or on every chair bench and stool. A few of them I didn't like they weren't that easy for smaller hands to grasp for moving and they are quite heavy which for kids, elderly or handicapped may have a bit of issue moving them, but also they are heavy so they'll last and won't easily break under a someone's heavyweight. Oh yeah did I forget to mention that breakfast is included! They offer a variety of items like oatmeal, waffles, fruits and other cold cereals. I seen eggs and sausage I think there was bacon as well. Outside area: They have included a pet area with at least 3 cleaning stations that all were filled with doggie bags and trash cans. They have a sister hotel on the grounds so parking shouldn't be an issue. They offer a parking permit for guests I seen a security guard walk and ride a cart around the property several times throughout the evening and night. I am unsure if this is a regular position or just temporary while they are remodeling, my hope is it's a permanent thing just because it's pretty dark and desolate with the other businesses mainly being day time traffic. They have a small pool, think of a big residential type which is fine (this isn't Vegas) depth ranged from 3.5-5.5 feet and that's really all that's need to cool off but what's nice is they included a lift so even a person with mobility issues can still enjoy. Now to the room. I love that they didn't go cheap. The amenities feel like someone said "make them feel at home" the cookware wasn't that cheap lightweight pot and pan it has weight it doesn't cook from raw to burnt and sticking like the .99$ store types do. The plates and silverware weren't so thin they break or bend in your hands. I think the only thing I didn't like in the room was the shower. And that is really because of the shower-head. I am just not a fan of the old fashioned fixed heads. It doesn't take in to account the height differences between male/female tall/short thin/heavy. I wish either two heads or removable shower-heads in all hotels that consider themselves a 3* or higher. And I thought the toilet paper roll wasn't in the best spot with the door open it's banging into the roll and I know it's my cra cra but it feels yucky like unsanitary icky. And I took a star for those two bathroom issues. I must admit this was a nice jewel to find in the area as I have stayed at another brand hotel out here 2x and this one far exceeded the luxury feeling for a regular buck scenario, and I appreciate it! Unfortunately I seem to be capped at 20 pics as I took about 40 so I can't show your the dinning arrange in room and the kitchen area with all those amenities

We were just in an RV fire. We came to the hotel after being turned away by Wyndham gardens in…read moreLancaster. I'd like to thank Mariana and the staff for being so caring and understanding of our situation!! They made an exception to their 2 dog policy knowing everything we just when through! So thank you from the bottom of our hearts! My fur babies and I are extremely grateful!!!

Under major construction including lobby, pool, etc. Dining room closed for dinner. NOTHING on the…read morewebsite or reservation system warning customers of this as there should be. AWFUL job Hilton! Oh and "Dinner " cannot be closed. Proper grammar matters. Is the diner closed for dinner or is dinner cancelled?

great hotel and customer service Bartender was amazing and helped us order. Everyone so friendly…read moreand room great

This is a beautiful hotel. The pool was the best part. However, we experienced something that has…read morenever happend at any other hotel we have stayed at. We arrived around 11 am and was told it was not check in time yet. We said, thats ok, understandable, but we would like to use the pool in the meantime. We were told we had to pay $50 for an early check in to use the pool. I have never had to do that at any Marriott hotel. I wonder if this is just a Hilton thing. We paid, since we arrived early to specifically use the pool. However, we were bummed about that. The room was nice and we enjoyed the bar downstairs. Shawn is a great and friendly bartender. We may stay here again, but maybe you can change that fee for Hilton Honors members.

This place is amazing. You can get a lot of great video and photographs. Amazing airplanes…read moreeverywhere. The kids will love it. It's worth the drive.

A nice quick stay at this hotel with complimentary breakfast. Very nice staff, clean room, no…read morecomplaints. Lots of free parking and price was great for a 1 night stay.

The price was fair the check in was easy and the room is very clean. The entire facility is well…read moremaintained and the front desk was very nice.

The hotel is slightly off the Main Street but close to a coffee shop and a Wienerschnitzel. The…read moreroom had a bed, a couch, coffee maker, and microwave. It's definitely not a luxury stay by any means, but it has on the necessary things needed for decent stay. Bathroom is good with nice soaps and lotion. Theres a small pool and decent parking. When getting ready to take the elevator up to the 3rd floor, there was some weird guy either getting ready to change or doing lord knows what with his shoes off and his pants half down. Lancaster has really gone downhill so I would always use caution.

AC loud and screeching. I changed rooms. The second room had the same problem. I didn't sleep for…read moretwo nights.