My friend Savannah & I were in need of a pedicure we decided to check this salon out due to it being close to her home. My first impression of the salon was how big and open it was. They had plenty of spa pedicure chairs and the salon was very clean. The receptionist was a young teen girl who had poor customer service skills. She asked if we had an appointment and we said no.. she then stayed quiet. I asked do we need one? and she said no then I asked well can we have two pedicure chairs please and she okay wait 10mins and pick a color. They had a wide variety of gel colors like at least 6 racks I guess you can say full of colors of all kinds. They had a great selection of regular nail polish they had brands like OPI & Essie displayed. My friend & I waited less than 10mins for our pedis. They had liners that covered the tub of the pedicure spa chair which i thought was a plus because most salons don't offer that. We both sat down and the nail technician gave us a menu to upgrade from the basic pedicure($20). We both asked for the European pedicure($34) which included a callus mask remover, a sugar scrub, a mint mask, & a massage with a hot stone. The whole experience was amazing they took their time massaging my legs and just overall took their time we probably spent an hour getting our nails done. Did I mention the service came with a complementary mimosa?! Pretty great deal! Overall, I would come again. This salon is pretty pricey but worth the money because you get what you pay for. Great selection of colors and tons of space. The reason I'm only giving it 3 stars is because their customer service skills can use a little help. Come to this salon If you want to treat yourself! P.S I saw a couple of ladies getting acrylic nails done and it looked on point! This salon is up to date with the trends happening in the nail world. read more

Unhappy with pedicure. She didn't bother to even out my nails. She didn't tray the cut. I didn't want massage she charged me anyway. Won't be back read more

Crystal's Nails & Spa - Nails uneven, barely passed file over them. Didn't treat cut she did - Nail Salons Near Me - Lakeside, California

Love going here. Such a wonderful & friendly environment. They're all so nice & good with nails. I tend to not stick to particular ladies & just let who ever is available do me but now I love Ivy & Amy!!! They're my go to ladies hehehe!!! They're usually so busy but honestly move fairly quickly but VERY proficiently. I have never been disappointed with my nails!!! Though I am not as picky as most people !!! Love them!! read more

my favorite place to go, the best service, sandy always does my nails perfect! 5 stars, read more

Crystal's Nails & Spa - nails - Nail Salons Near Me - Lakeside, California

I'm a happily returning customer for the past 15+ years! I look forward to keeping up with the trends, the variety of choices and the way that my nails last. I wouldn't consider going anywhere else! The pedicures are on point! As I always enjoy a mimosa and a massage in the comfortable chairs as my toes are getting attention and walk out with beautiful finger and toe nails every time! Thank you for being such a great staple in my self love and care journey. Loyally yours XO read more

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I think my photo explains my horrible experience. Every single cuticle on both hands got cut, in multiple areas. It seemed like the lady who did my nails wasn't even looking at them while using the drill, she was talking to her coworkers. My cuticles have been throbbing for an entire day and I think everyone knows how it feels to hit or run cut cuticles against anything. On top of it, I asked them to be gentle as my left hand has nerve pain from a surgery I'm recovering from, and this hand got it the worst. To add to that, I paid $35 for the dip powder (didn't even include an actual manicure) which they didn't even do correctly. They're not supposed to use the UV light, which they did. They do decent pedicures, but I don't suggest getting anything that requires them to use the drill, you'll walk out with slaughtered cuticles. read more

Crystal's Nails & Spa - Nail Salons Near Me - Lakeside, California

I've been coming to Crystals for about a year now! I ALWAYS go to Jason because he always does a great job and I never leave disappointed he always makes sure that I'm happy with the shape and color! I always recommend him and Crystal's to any friend that asks where I get my nails done. read more

Crystal's Nails & Spa - Nail Salons Near Me - Lakeside, California

The place is amazing I used to go to boutique nails in San Carlos but this place is 1000 times better.

I went here for my birthday a few years ago. Before I had been to other nail places in town. Prices are shocking and this was one of the least friendly experiences via nail salons Ive had here in Cali. Great nails, until the owner sat down and redid my toes. Just...had a much better experience at unique nails. read more

I've been coming to Crystal's for years and I've always had great service! The services I've always received have been great and the prices are reasonable. read more

If customer service doesn't matter to you, then I'd recommend this salon. Sandy, Tina, Jason, and Lee always did a great job on my nails! I advise steering clear of Kim for nails--I always felt rushed and my nails were never done how I wanted. Customer service is definitely not a priority there, which is disappointing because they generally do good work, but I won't be back. read more

This is the second time getting chrome nails by Tori and I have received at least 30 compliments. She always takes her time and you leave feeling beautiful. She also does an amazing job on lashes as well. I promise you will not be disappointed. I drive 35 minutes to go to Crystal Nails! read more

Crystal's Nails & Spa - Chrome nails by Tori! I love them! - Nail Salons Near Me - Lakeside, California

I only came back here because my fiancé got me a gift card. i decided to try to give them another chance after the first time I got my nails done and they stabbed me underneath my finger nail and then didn't even bother cleaning it or disinfecting it. This recent time my nails look fine. But my fingers are all cut up from the technician. I bled ONCE AGAIN during my appt when my tech cut me and kept having issues with her equipment and above my nails are swollen on 3 of my fingers. NEVER coming back here ever again read more

I literally just had THE worst experience at this salon. It's so disappointing. I used to come here all the time and haven't been in a while. Clearly things have changed. Not only did the lady doing my nails get up every 2 min to do something else, she did a HORRIBLE manicure. My nails look worse now than they did before I came in. The polish isn't even to the top of my cuticle and she completely shredded my skin with filing and trimming my cuticles. She didn't clean under my nails and after painting them just completely ignored me, no lotion, massage, nothing. I complained which I never ever do and they did nothing and did not care. Just charged my card and went on to the next person. thanks for charging me $16 to take off my polish and repaint them. Worst nail place in San Diego. they lost a loyal customer today. read more

Crystal's Nails & Spa - just wrote my review so you can reference it there. worst manicure i have ever had. NEVER going here again. - Nail Salons Near Me - Lakeside, California

If you want to be treated like crap, come here! TOM, did a horrible job on my nails. I went in for a fill and I told him I wanted short nails, but not too short. He cut off all the tips from my previous visit and made them the size of my real nails (which are tiny) I told Sandy I didn't like my nails and wanted them fixed and she told me it was my fault for saying I liked them short. I said "not this short" then she literally yelled at me and told me to go sit in her chair. She fixed them, but complained the whole time saying I made her stay late.. I wasn't the only one who had a problem with Tom, his next customer did as well. What I don't understand is, if I am paying you to do my nails why are you getting mad at me if I don't like them?! My mom and I have been coming for years, and NEVER will we come back. Save your money for a better place. read more

Crystal's Nails & Spa - Horrible. - Nail Salons Near Me - Lakeside, California

First off, don't go on a Sunday morning. Maybe that was my problem. I waiting about 15 minutes to be asked what I was getting, then another 5 to be seated. I was only there for a pedicure. Myself and a woman next to me sat down, then about 3 minutes later someone came to ask her what she wanted and handed her the menu. I patiently waited... and waited... AND WAITED. Over 30 minutes later, someone FINALLY came to hand me the menu. I told her I wanted the European pedicure, with French paint. Then I told her I have somewhat bad calluses, so it's okay if she scrubs really hard. After just getting me started, she asked me to give her 5 minutes.... she walked away to start some other girl's soak, and then do something else. Who knows what. She came back 10 minutes later. Finally, I can actually get my pedicure started... after over AN HOUR of just waiting. The woman barely scrubbed my feet (I still have noticable calluses as I type this, and they were no horror story to begin with). She completely skipped one nail and breezed over the rest when pushing the cuticles. The white polish she used was an old crusty China Glaze that you can buy from the dollar tree. The bottle of top coat was almost empty, so some of my nails barely got a full coat. The big toes are grainy. The French lines are thick and uneven! The back of my knee was sticky because I still had the scrub and clay on it! I don't think I'll be coming here again. I could (and maybe should) have done a better job at home. Two stars because at least they serve a drink with a spa pedicure (though I don't know if 1/4 a glass of champagne mixed with the rest juice even counts) and it all seemed clean. read more

I have muscle pain in my legs due to fibromyalgia and only a very light massage feels good to me. They were very accommodating and the whole experience was very relaxing and more than comfortable. read more

I just moved to the area and decided to try this place out. I used to get pedicures at my local salon all the time and due to my husband getting hurt and loss of income I get one ever so often. So i was nervous to spend money on a new salon that I wasn't sure how they would do. I checked in about 1:50 and was told it would be just a few minutes for my spa pedicure. I was seated in the chair about 1:55. I picked the euro pedicure for $31. the regular spa is only $18. But my feet were gross and needed all the extras. My nail lady did a wonderful job. She didn't tell me her name but next time i go in I will make sure I point her out. The pedicure lasted until about 3:45pm. I couldn't believe it. Usually they last about 45 minutes.This one was almost 2 hours and she was focused on my feet the whole time. I think $35 for a 2 hour pedicure is great. I will be saving my money to go back!! read more

The actual pedicure was good. Good massage etc. however, the woman doing a pedicure on another customer asked me if I was pregnant. Like five times. I said no. She continues by saying oh you're stomach blah blah. Are you kidding me? You don't ask someone if they're pregnant unless you see the head coming out. Not that they would know, but I've had a very difficult time personally and this upset me so much that I wanted to leave. I was embarrassed because all the other patrons were staring at me. Not pregnant, just fat. Thanks for pointing it out to the whole salon. read more

I have been a loyal, well tipping , regular customer to Crystals for over 7 years, recommending them to others. The last few instances I have been put off by their utter arrogance as having won me over as a customer it seems they have forgot that their customers are what has kept them in business. The turnover and new employees has changed dramatically and maybe reflects this review. Sandy, Torrey, Lisa, Tina and Jen are all great as far as acrylics, never have had them lift or break between fills- about every 2-3 weeks. Glad to have seen Andy gone- but he has been replaced with someone equally as arrogant and impossible to deal with. Never have I tensed up and been treated aggresivley or so rapid in getting my nails done, I had to tell him ( I believe his name is He) to slow down, and be more gentle. I brought a new comer to Crysals last night for 2 spa pedicures at 6p.m., with closing time being 7. This should suffice and allow for adequate customer service. I had a group of 4-6 women laughing OVER my feet and speaking about the design I had opted for, which they said they could do. At about 645 He brings out the bucket and mop with undiluted Pine Sol to the front of the salon, that was more than nauseating to the already unventilated confined area. To which I indicated was too strong for me and if he was going to do that I needed slippers and needed to leave. He acted as if my request was absurd and told me to "come earlier then" Given that I have been going there long before he and his additude arrived I felt treated rudely in this instance and left with a headache . read more

This was my first time at this place and from the first phone call making my appointment, to arriving, it was a pleasure! I spoke to Tori from the beginning and ended up having one of the best customer service experience I have ever had. First of all, my sister and daughter and I showed up with only last minute appointments made for just my sister and I. Then my daughter wanted an apt and they fit her in last minute without waiting. Tori took care of me and really listened to my concerns and preferences of how I like my nails. She was extremely professional and handled running the entire shop and still did a fabulous job on my nails at the same time. I wish I could get this kind of service everywhere! I highly recommend this shop to anyone who is always on a tight schedule and needs to keep their apt on time and requires a clean, friendly, and professional environment. I will be back for sure!!! Oh and they do waxing!! Total plus in my book!!!!!!! Thanks Tori, for giving me and my family a great first time experience!!!! read more

Crystal's Nails & Spa - She knew exactly what I wanted!!! Love this place!!! - Nail Salons Near Me - Lakeside, California

Bummer! I was really hoping this place was going to be good since it's so close to home. Shellac was $30 which is more than some other places but I figured I would pay extra as long as they did a good job. Well, the shellac was mediocre. Started chipping immediately. This place is really unsanitary. Half way into getting my nails done I see a COCKROACH walking around were I was sitting. I tell the guy about the cockroach and he calmly goes and steps on it right in front of me and just leaves it there. Doesn't sweep it up or anything! It seems cockroaches are pretty normal and no big deal. Very bad service. The whole time I was there all the employees talked among themselves and acted as if their customers didn't even exist. They unloaded boxes of food through the back door and would leave customers at stations while they all went back to look through the boxes and bags of food. Very unprofessional. Lastly, I asked if they accepted visa. They said yes no problem. When I look at my receipt they charged me a fee for using my debit card. When I saw the fee I asked why he did not tell me there was a fee because I could have paid cash. He just shrugged his shoulders. At this point I was ready to run out. I didn't fight it I just wanted to get out. Safe to say I will not be coming back and would recommend anyone else to go somewhere else. Don't waste your time or money. read more

Went into today at about 10:15am and had to wait about 30 mins for a fill. I was a walk in. I must hit them right after they filled up right after they opened. Kim did my fill, she is great:) simple white too but she had to file off all my other color powder I had from last time and she's good conversation. Definitely going back to her next time! Ps I've been going here for years!!!! read more

Every time I go in, I get exactly what I ask for. The nail techs are always super nice, and are willing to go the extra mile. HOWEVER!! (READ IF YOU USE GEL NAILS) The last two times I've asked about the gel, they've offered* powder. Gel NEVER comes as a powder, and it's a common rip off trick salons try to use. Make sure your tech uses a gel. After each layer of gel, they should have you under a lamp. If not, it's not real. You need to make sure you get what you pay for. read more

They didn't inform me that they take cash only until after my pedicure, and I had to use their ATM in store. I never ever use my debit card. One week later someone is trying to charge my card for women's clothing online. read more

After a fellow Yelper brought to my attention that I still had this 2 star review posted... I thought I should jump back over to this Biz Profile and spiffy it up for them. I have been back here twice and have not seen the aforementioned old lady who did terrible things to my feet and legs. I have had great pedicures the following times. I come here mainly when I am in the area, which is not that often. If this is a good location for you, it definitely beats the local competition. I also came here to try their hour massage for $30 bucks. They start by soaking your feet and massaging your hands, then start working your toes, feets, calves, knees. Then finishing with fingers, hands, arms shoulders, and neck. It was bliss in a chair for 30 bucks, and much better than those So Relax places in the mall. Just an FYI if you need a quick casual rub down without the disrobing!! read more

Crystals nails is the best nail salon you'll find in East County! The customer service is great and the quality of their work and product is irreplaceable. Keep up the great work! Thanks for taking care of me Calvin, Tori, and Tammy read more

Crystal's Nails & Spa - Ombre Nails by Tori - Nail Salons Near Me - Lakeside, California

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I was in this Tuesday probably around 3pm. I asked for ombré coffin and i am super dissatisfied they look more like caws and they are super thick. Im not upset with the color. It's the shape. I tried to explain exactly what I wanted with the shape by showing a picture. I guess it still wasn't enough she seemed to be in a rush. It's really disconcerting when You're paying a good amount for your nails to turn out the way they do. (This was the photo shown and what I got) read more

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Do not go to this place! Every time I make an appointment and go in they make you wait and wait. They ignore you unless you speak up and ask why they don't honor the appointment you made 2 days ago. They just say sorry and keep working on their current customer. They are happy to get you in there and then it's 99% downhill for anything in the future. They are rude....disrespectful....and do not care about keeping good customers. Don't waste your time Or money on this place.. Very, very disappointed as usual because of going back thinking their different and Going to treat you better...not the case here. read more

Ahhh where to begin...after being a loyal customer for 10 years i will be taking my money else where. Sometimes i ask myself why i have been coming to this salon for so long!!! Its dirty, the staff is unfriendly to say the least, they will talk you out of most nail designs because they simply do not want to do it or dont know how...lets face it there are so many new up and coming salons with amazing service, why throw your hard working money away. I have given this salon numerous chances and i had to finally say no more after sandy charged me an extra $4 because of the lenght of my nails which were cut shorter than my last fill and i was not charged the extra $4 or even made aware of it, in fact my nails have been the same length for over a year and i have never been charged $4 extra. My fill came to $40 and my nails are not even length wise, one finger nail is completly mis-shapen and my nail growth is completly visable a week later. I brought my unsatisfaction to sandy and she could care less and proceeded to engage in an angurement with me while talking on her cell phone and with a client... read more

Crystal's Nails & Spa - Nail Salons Near Me - Lakeside, California

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Wanted to wait see how the nails lasted before I wrote the review. Just had my second set done. Really like both sets, and they held up really well for me, everyone is different with how well they last without lifting or breaking, but I am really pleased with how mine looked after 3 weeks. Lots of colors of glitter acrylic to pick from too. I'll keep going back. read more

Crystal's Nails & Spa - Second set done here - Nail Salons Near Me - Lakeside, California

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So my deal is time is money. If you take appointments, I arrive on time. If you do not start on time, you should not take appointments. I feel as if each salon I visit is on their best behavior until you've been there 3 times. Then it's the same old routine. Crystals is a "nice" clean place. BUT.....they will try to slam in as much business as they can. That being said, today they wasted 2 hours of my time. Then did not even think about offering a reduction or no charge for their mistake. Paid. No tip. Will not be back. The search continues for a salon. read more

After attending a different salon, I realized how bad my experience was. The prices were high. The customer service low. And the overall quality of my nails were awful. After I got home.. I had to ice my nails all night. They were THROBBING in pain. Completely unhappy and will never go again. read more

Crystal's Nails & Spa - Acrylics by Sandy (: first time ever. They did a good job. But the customer service was crappy. - Nail Salons Near Me - Lakeside, California

just got done here with Ms. My my. She is so nice and helpful, the service is satisfying. Mymy was concentrating fully on her job and committed to it. Highly recommended with My My read more

The lady I think she's the owner did my nails she's awesome takes her time very into detail thankyou so much love them!!! read more

Crystal's Nails & Spa - Nail Salons Near Me - Lakeside, California

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I had the best pedicure ever today. Helen had me so relaxed I almost fell asleep. Her foot massage was awesome and she appeared to take great care to hit those pressure points that actually relieve stress and tension. I recieved The Firewalker Pedicure. I highly recommend getting one if you are someone that needs extra attention to relieve stress. I feel so relaxed. Thank you Helen for being excellent at your craft and thank you Crystals Nails for being above and beyond. read more

I've been coming to see Sandy for about ten years now. She is amazing!! She takes her time doing my nails and she hand paints all my nail designs. She does a beautiful job every time! The best part is if I have to, I can go almost two months without having to get my nails done again. Sandy, you are the best nail lady I have ever had!! read more

Nails are always amazing. Tori is always very accommodating to customers and very friendly. Usually come in for a fill and pedicure. But have gotten eyelashes done from her as well and they are perfect! read more

Crystal's Nails & Spa - Nail Salons Near Me - Lakeside, California

Went in for something simple and they suggested the cat eye...I absolutely love it! Everyone is super nice and I have a great experience everytime I go read more

I live close to this salon and tried 2 other salons in the area until I tried Crystal's. I've been coming here for about 5 yrs and the service is always great, I try not to go on busy days but even on a Saturday the ladies (and gentlemen) do a great job. I don't have a go to person because everyone that has helped me has been awesome. Love the "recently" added complimentary drinks! Thank you for your hard work to help me relax every time! read more