I would think carefully about whether to do business with this outfit. I purchased a used RV from…read morethem in February and had almost $5,000 worth of service done (engine service, replace all 6 tires, etc.). The sales guy (Cory) was great but their business guy was terrible to work with and their receptionist became unhinged when I complained about the poor service. Not a good buying experience but it has gotten worse. On my very first trip after I bought the RV a cover came off one of the wheels. It was pretty obvious it had not been tightened properly as the bracket that held it was still there and in perfect condition. When I contacted them they initially said it was covered by warranty. Then they later said I had to pay for a replacement and when I questioned them why the service people simply stopped responding to my calls, emails and text messages. I have reached out to their corporate owners but have not heard back as yet. EDIT: I reached out to Cory to see if I could get the name of the company that did the tire work and he responded back that they have ordered the part and are sending it to me. So I changed my review from one to three stars and would give Cory five stars.

Wish we got the Marlin Ingram service A team when we purchased our RV. We got the D team on ourRV…read moreservice . The Salesman Cory was excellent, reason for 2 stars. By himself he would get 5 stars. Per contract the RV was delivered, but we had to wait 30 days after close of sale and funds received, given this I included 2 weeks shop time and one crew became sick with COVID. The chassis AC was not fixed and remains a problem and generator was serviced. Problem generator leaked oil due to plug not being seated properly. We paid for a reputable mechanic to find the problem. Bottom line negotiate out repairs and go somewhere else for your service.

These are the most incompetent tent, irresponsible klutzes imaginable. They insisted on keeping my…read morerv (almost a year) while they ordered the parts (despite my offer to pay upfront and to return the rig as soon as the part arrived). They would not cooperate. After not hearing from the company for a long time, I called to find out about their progress. Well, I received the good news first; the part had come in and they had installed it. However, the bad news was that, on a night when the cameras just happened not to be working, someone broke in and stole the catalytic converter off of my rig. I was lid. And that job was going to cost a few thousand dollars. They even begged me to allow them to do that job, promising to charge less than the estimated amount. At this point, I did not care if they offered to do it free of charge. When I went over to pick up my rv, I observed that some other community had a path through the dealership, thereby creating an environment conducive to theft. Again I was livid. Despite the reassurances from those dim-witted people, I found another company which installed a catalytic converter and got the rv back to me within 24 hours (The other company was talking more months.) But trust was out of the window. I had the vehicle towed to my home until the next company was ready for it ;I did not want to risk dealing with these incompetent people another day. At some point during the transition, I contacted the original company to ensure an stress-free transfer of my property. To my dismay, the representative started accusing me of filing a lawsuit against the company. While I did have a legal consultant for business purposes, to the best of my knowledge, he had not taken any such action--nor would he have without my advance knowledge and expressed consent. With this in mind, I dejectedly tried to explain to the moron on the other end of the conversation that I had taken no so action (although it was warranted). At some point, that fool must have realized that he had gotten me mixed up with another of his customers. Then, after falsely accusing me, then taunting me--telling me that Zi wouldn't win and that their lawyers knew what they were doing--he abruptly stopped, half-hearted admitted he had made a mistake, gave me a lukewarm apology for the mixup, then, proceeded to address my concern. By this time, I realized that, no matter what the cost or inconvenience, I would never ever deal with this company again. And I've kept that promise to myself. In fact, it was one of the best decisions I have ever made. I don't consider that to be much more than a company of crooks. And, despite my lack of knowledge of rv's and mechanical matters, I've learned to trust my gut instinct more! I don't wish those scalawags on anybody--not even my worst enemy. The only improvement these predators could make is to go out of business.

I showed up Prattville A&RV Repair announced with a shattered egress window while on a journey…read more These folks had me on the road within 30 minutes at a very fair cost and 450 miles later, their quality temporary repair is protecting the RV. Just a delightful transaction with humble & trusting people.

Very personable and showed empathy. I really appreciate their timely response in my time of…read moredistress.