absolutely horrible experience. it has been 3 months since we filed our claim and our home is nowhere near complete and our rep, cyrilla harris, lauren ramos & p whitman have completely ghosted us. i have called into their main line many times and always get a woman named "SOS" and she has promised me a call back within 24 hrs. no response. i have emailed claims team which promises a response in 24 hrs, no response. this company is a SCAM!!! they will take all your money in premiums and leave you high and dry when you need something. will be reporting them to the Better Business Bureau today for being fraudulent and pursuing litigation in court. read more

WORSE COMPANY EVER!!! DON'T USE THEM, SWTICH!!! I would give them a negative score if available. Don't waste your time and money. They don't mind taking all your money for over 15 years and you finally have a claim (fire) and it's a fight to just get items fixed. My neighbors all had State Farm and USAA and their house damage was paid for without a fight, fixed, and they paid out 4X more than this rip off company would pay. I had to come out of pocket with over 10k because this insurance company doesn't pay their claims. I am also reporting them to the DOI . Everyone should report how awful they are to the DOI and how they don't pay their claims and have unfair practices. Notice all the bad reviews are those that had claims. read more

Absolutely terrible company! I would never insure anything with them ever again. I had my homeowners and auto insurance with them. I was robbed back in February and they have strung me along for months and my claim is still not resolved. Please do yourselves a favor and find a different insurance company. read more

Bad company. Will not help or answer your call. If you get in an accident. Don't even bother to call they will not take care of you. Even if you request the manager. She will give you the same attitude like her employee. Overall bad company. read more

Excellent service... Joshua Yampolski... Thanku for your professional service.. read more

I was with Mercury for more than 25 years until my broker called to tell me he could get me a better deal elsewhere -- CSE Insurance. With larger companies, you never know who you are going to get when you make a claim, and you always end up speaking to someone different whenever you call. Unfortunately, I have had to use CSE twice (mortifying!), but both times I was assigned to Jennifer in San Dimas, who has been stellar. Making a claim is already a difficult, stressful and agonizing process -- it's nice to know who you will be speaking to/emailing each time. Her responses were timely, friendly and knowledgeable, and when she said she was going to send me a check for my car rental, I received it in no time at all. The body shop I used for my first claim (no longer use them as they are under new management) raved about CSE, saying that they were so easy to work with and they would call periodically just to check in during repairs. Highly recommend! read more

All the folks there are great especially Jennifer R. in the Auto claims department and Innas I. in the Home owners claims department. Fast and courteous response. read more

I have nothing but stellar things to says about CSE. I joined with them about four years ago when I moved home to help take care of my mother and I knew exactly nothing about the company. I didn't even know the acronym stood for civil-service employees. Needless to say I had an accident and I was really nervous because the way they process the claims was different from what I was used to with Mercury insurance. My claims adjuster Chris Tosto was so wonderful. I called Chris to give my initial report of my accident and after the estimate came in I received my check within three days which I could not believe how efficient their company was. The whole process took less than a week. It was actually amazing being able to just go to whichever body shop I wanted to. I was nervous what if additional issues came up what would happen and Chris assured me that CSE would stand behind me and take care of me, and he was not kidding. From experience I can say CSE insurance group offers both excellent customer service and affordable prices for great insurance! read more

Cse Insurance Group - My beautiful fixed car, thanks CSE! - Insurance Near Me - Pasadena, California

Wow after my home was broken into i was a wreck!! More so. After reading all the horrible experiances everyone has had...I was expectations on how fast and professional this matter would take was no bueno. Let me tell you i was WRONG nathan harbison took very good care of me. He was on top of things. He called exactly when he said he would and always returned my calls. Im so glad i didnt have an experiance like 9o% of people do when dealing with this company thanks nathan read more

I have had two claims with CSE and both were handled in a very quick, professional manner. My most recent claim was handled my Armando in the Pasadena office and he did a great job. read more

Kim Nguyen, Property Examiner of Civil Service Employees Insurance Company has done a wonderful job in handling my Toyota Camry break in claim. She is professional, efficient and friendly. She got everything processed and done within a week. I am very happy with Kim Nguyen and the service she provided. I am also very happy with Civil Service Employees Insurance Company and highly recommend the company to anyone who needs to buy car insurance. Sincerely Yours, Linda Ho read more

Learned A REALLY BIG LESSON from my experiences. Will never recommend. The company used lower quotes to lure new customers and increased the premium within first two months without notice. Not professional at all. DO NOT BELIEVE WHAT THEY OFFER. read more

I am writing to report a very positive experience I had with CSE Insurance. We switched to them for our homeowner's policy in 2015 because they were a lot cheaper than Farmer's, State Farm, and other companies we had gotten quotes from. 8 months later, our neighbor's 100 foot tree fell onto our property, and their insurance co. wouldn't cover it (I know, seems like they should have, but I guess acts of God like rain/wind causing a tree to fall and damage someone else's property, thereby making it a liability claim, are not covered. Their insurance co, AAA, said it would have only been covered if the owners of the tree were negligent in some way, and it was not an act of God). So we put in a claim with CSE. I was worried because I hadn't even heard of this company before we switched to them, but I was pleasantly surprised! Their claims dept was fantastic! Responsive, speedy, and as efficient as it gets. The claim was settled fairly and the check was in the mail within days! I dealt with Kim Nguyen in the Pasadena claims office, and she was friendly, professional, efficient, and communicated well and in a timely manner by email & phone. I couldn't have asked for a better claims experience! read more

awfull customer services. nobody answer you after accident, they are only very nice when they want to sell insurance i had an accident abouth 1 mounth ago, the other party must take care of my damages, i reported IT to my insurane( CSE),but nobody answer your call , email, letter,... shame on your customer services, you only LOVE MONEY read more

I've been with CSE for about 4 years. My recent claims experience with them was nothing short of fantastic. They were friendly and welcoming and made me feel right at home. They are so responsive and had great energy. Keep up the great work! read more

Yes their rates are cheap and so is the quality of service. It's terrible dealing with this company. I reported an accident involving my car and emailed them, the reply was that I am suppose to file a claim to the other person's insurance because it sounds like it is their driver's fault. Seriously? Followed by a call from a live agent telling me the same thing. Well thats exactly what I did, stupid me, that I don't get into accidents often, I didn't realize that it's their job to handle my claim and represent me, only after friends told me. Three days after I filed my claim, still no appraiser has called me. I called Lisa Russel my adjuster and that's the only time I got the appraisers name and I was one who called him and set an appointment. After this day, 6 days after the accident, I never heard from Lisa and the other people from that office again. Now as I am writing this review, it's been 10 days after the accident. Good luck to me. read more