The hubby had an incident today, got scratched and possibly bitten by a feral cat.... And rushed…read morehere just in case (possible infection) We were brought back right away.... The medical provider helped us in a timely matter. ( so sorry I forgot her name) she was great and the staff. The care quality top notch. Thank you

So I left a positive review the other day because my 2 experiences with this place were good. TODAY…read morenot so much. The girl in the front really put me off. I called to ask if they can do labs and testing she said YES. She said on the phone they could do a blood draw and test for potassium overload. When I got there she said I needed to be evaluated and the dr. Would decide if I needed to be tested. I ask how long would results take and she said 3 to 5 days it goes to a third party lab. So NO YOU DON'T DO LABS!! If you lie to me once you don't get a second chance. I will be looking somewhere else for my urgent care needs. Training is key. UPDATE: The response isn't what I was told. It wasn't a miscommunication problem. Your girl, I came in contact with needs training. She is the first person the public comes in contact with. I don't remember her name but I remember her attitude. I ask specifically if you did labs and testing her answer was NO we send it to a third party. So Instead of leaving an advertisement for your business in the response you should use your time to train your staff. I don't need to discuss this further you know what you need to do.

They were very professional. They were fast and took me in as soon as I needed to go in I recommend…read morethis place hi

Myself and husband have been sick the past week. Finally made him an appointment at an Urgent Care…read morethrough his Optum insurance at Marque Medical today. We figured get him seen then will go to a Memorial Urgent Care for me since I normally go to Long Beach Memorial Urgent Cares. Well to my surprise the lovely receptionist seen I was sick too she when out her way to see if I could be seen with my insurance and thankfully I was able too get medical help to! From the moment we arrived the lovely reception at the front desk was warm and welcoming and friendly. I can't remember her name but it should be on mine and my husband Kenneth's intake. Sherri was helpful and knowledgeable and had outstanding customer service and went out her to help me personally. Sherri should be applauded for outstanding service and the rest of the staff was excellent. They made us feel welcome and heard from the beginning and we definitely appreciate it thank you to everyone for taking care of me and my husband today!

My daughter needed to get a chest X-ray after her QuantiFERON-TB test came back positive. We…read moreoriginally went to the Cerritos location, but the radiology technician wasn't available, so they referred us to the Cypress location. One thing I really appreciate about Carbon Health is that you can make appointments. We didn't have one, but we still didn't have to wait long at all. Anyone who has been to urgent care knows those visits can easily turn into a several-hour wait, so this was a pleasant surprise. This was our first visit, and I was impressed with how thorough everyone was. The medical assistant asked all the necessary health questions, which I especially appreciated because my daughter has a unique medical history. The doctor then came in, explained everything clearly, and my daughter was able to get her chest X-ray right away. Overall, I have no complaints. The staff was efficient, thorough, and made what could have been a stressful visit a smooth experience.

I know that urgent cares are pretty hit or miss nowadays, but this was a rare hit for me! I made an…read moreappointment within 24 hours because I suspected I had strep throat (lots of time slots available the day before) and this location confirmed that for me within 30 minutes. I've had strep before and received much less efficient and helpful care at other places, so it was refreshing. This urgent care has a spacious and clean lobby, and they were blasting the A/C on this 95° day, so that was nice. Check-in was simple and while they did accept my Blue Cross Blue Shield insurance, I still had to pay $100 out-of-pocket, but that's just my stupid insurance for you. All of the typical measurements and tests were quick, and the strep swab was the least unpleasant I've ever dealt with. The provider came in with the results five minutes later and was so friendly; she showed real concern for how bad my case was. Usually, I try to avoid urgent cares at all costs because I don't typically have good experiences. However, I would totally recommend this one! Glad a friend told me about it.

Second time here and as last time, excellent service, fast and efficient visit. Again here for the…read morehubby and Alejandro brought us back, very kind and friendly. The PA Fidel Andrade fantastic very caring and listen to my husband's back problems. Overall the quality of here was great. Hubby had pain shots today and Martha was painless (according to my husband) thank you so much. Won't hesitate to come back in the future. Still the BEST URGENT CARE in Cypress.

Hate leaving bad reviews, but disappointed. They gave me an arm sling (which I thought was free…read morefrom the looks of it), and failed to let me know it was $269. I am posting a picture of it. I did not even end up using it, I actually purchased a better one on Amazon for less than $15. I was shocked when I saw my bill. Tried three times to get through billing services, to which they said "too bad". Please let your patients know if something you give them is costly. With insurance coverage, I'm still left $160. Dr. Patel did not even ask me, he gave it to me. I've had Memorial Care clinics give me knee braces, support, etc. and never charge me. Guess it is a lesson learned. Love Memorial Care, but this time disappointed.

Was a first time patient here and it was a great experience. It was a busy that afternoon but as…read moresoon as I walked in I was greeted and asked to complete the information on the iPad. Everything was clean. Hillary was very quick and helpful checking in. About 15 minutes later I was taken in. I explained my symptoms to Bridgette who was extremely knowledgeable and professional. After the examination I was given the prescription and was there under an hour. Highly recommend this location for anyone on a time crunch and likes a friendly staff. Thank you!

I recently visited OC Urgent Care and overall the visit itself went smoothly. I arrived right at…read more12:00 pm and was called back by 12:14 pm, which I really appreciated. The clinic was empty, very clean, and felt organized and efficient. Parking was completely full when I got there and they do have limited parking, so I'd definitely recommend arriving early to avoid circling. That said, I was honestly a bit upset about the doctor's note situation. The doctor told me he would write a note covering Tuesday, but when I went to the front reception, I was told they could only provide one starting Wednesday. That part was frustrating and left me feeling unheard. Clear communication between the provider and front desk would really improve the experience. Aside from that issue, the actual medical visit was quick.

Went in on a slip and fall. Dr. Z made all the difference and helped me get the care i needed to…read moreget better. I'm greatful for the office staff and P.A. that helped me in my most time of need. I can't say or thank them enough!! Outstanding!

Hands down, the best UC I've ever been to. And I've been to quite a few with sick kids. I've been…read morehere probably 6 times. Each time, the medical provider and office staff are always exceptionally kind and friendly. There's usually not too bad of a wait, although I will say that I choose to go right when they open. I have also gone around lunch time and there was no wait either. I will literally drive here even though there are 3 urgent cares way closer to me.

So one of the doctors prescribed me Amoxicillin to fight this tonsillitis I had. Turns out that it…read moredid work but it gave me an allergic reaction to the amoxicillin. Drove back here and one of the doctors I met back in September of 2025 told me that it's a mild allergic reaction to amoxicillin because it's kind of a common one. I was shocked and gave her that "are you deadass look"? She wasn't joking. Another doctor came in and he took a look at the allergic reaction I had. It wasn't severe or anything. He took a sample from my throat to see if it was anything else. He was really reassuring.

I want to make other patients aware of my experience because transparency is important, especially…read morein healthcare. I've been coming to this urgent care since around 2020 and have been a returning patient over the years. Until now, I've never had a reason to complain and have generally had positive experiences. This visit, however, was very disappointing. I scheduled what was advertised as an "appointment" through the urgent care's website, expecting that my reserved time would reduce my wait. After arriving, checking in, and waiting for over 30 minutes, I asked the receptionist about the delay. I was then told that the appointment doesn't actually begin until you physically check in at the clinic, meaning patients are essentially placed into the same queue as walk-ins. What concerns me most is that this information was not made clear when I scheduled online. Instead, the explanation was provided only after I arrived at the clinic through a notice at check-in. In my opinion, that's too late. If an online "appointment" does not reserve a specific place in line or appointment time, that should be clearly disclosed on the website before patients book--not after they've already taken time out of their day to come in. To me, advertising an appointment system without clearly explaining how it actually works is misleading. Patients reasonably expect that an appointment reserves a time for them. If the process is really first come, first served after check-in, that should be communicated upfront so people can make an informed decision. Many people choose urgent care instead of the emergency room because they want timely care for non-emergency issues. A scheduling system that functions like a walk-in line defeats that purpose and creates unnecessary frustration. As someone who has been a loyal, returning patient for years, this experience has unfortunately changed my opinion of this clinic. Because of this policy and the lack of transparency, I no longer feel comfortable returning. It's disappointing to say, but they have lost my business. I'm sharing my experience so others know what to expect, and I sincerely hope the clinic improves its communication by being honest and transparent about how its scheduling process actually works. Patients deserve accurate information before they book an appointment--not after they've already arrived.

This urgent care location was extremely unprofessional and rude, and in my opinion should not be…read moredealing with patients--especially people who are sick or vulnerable. I was only here for employment-related requirements, and thankfully did not come seeking medical care by choice. That said, I strongly advise anyone who actually needs medical attention to stay away. If this visit had not been free through my employer, I would never consider stepping foot in this facility. I was questioned about personal health information in a very public and unsecured area, which felt like a clear violation of privacy. I was also given medical treatment options that did not align with what I was there for. I had to correct the staff and clearly state what was required before they proceeded appropriately. When I received an injection, the technician did a poor job and failed to properly clean the area afterward. I left with visible residue and blood still on my arm, which is completely unacceptable and raises serious concerns about basic hygiene and safety standards. Overall, this was a troubling experience from start to finish. The lack of professionalism, disregard for patient privacy, and poor clinical practices make this a place I would not recommend to anyone seeking care.

Front desk was super quick and helpful Doctor was very…read moreempathetic and professional Great urgent care

I was referred to Xpress by the amazing care providers at Carbon Health because they do not accept…read moreMediCal/CalOptima. I like having the option of excellent urgent care and try to avoid spending needless hours in the ER. My respiratory and diabetic conditions have required approximately 9 or 10 visits. The front desk personnel are 100% on point; efficient friendly and caring while handling business. Also, they answer the phone quickly, which is unheard of in 2026. With the exception of 2 visits my wait times have been very short and every single provider has been excellent. The providers are very thorough, but please be advised, they can only address the highest priority health concern that you have at the time. Based on today's interaction 10 or 20 stars. Thank you team!

I went to this facility twice out of necessity, and both times I was unhappy with the quality of…read morecare and service. On my first visit, the doctor concluded I had covid before I shared much information or tests were even run. I was having pretty bad brain fog and figured maybe patients with covid just look a special type of run down and they can just tell at this point. I was feeling pretty awful. they sent out a couple test and told me there wasn't much they could do besides advising me to take OTC pain killers and offered a couple of prescriptions to help with the pain. I was pretty distraught and out of it and the staff was very kind and patient with me, and tried to explain everything as best they could. a miserable 4 days later they called to tell me all tests came back negative and it was just a cold. while i appreciated the follow up, i was incredibly confused; I was still having awful brain fog and, especially given the severity of my symptoms I could not believe this was a mere cold. but I resigned myself because I didn't go to medical school. a week later i was back to 100% and ready to call it a weird bad cold. less than 2 weeks later, all of the same symptoms flare back up. I'm incapacitated and a wreck. I go back to this urgent care hoping they can provide greater support since this appears to be something recurring, but when I began to explain this, I was told they're here to treat the symptoms and can't really support beyond that. again the staff was kind and tried to explain to me I had a cold and there was nothing they could do besides advise OTC meds, and quite frankly i cried because I had been in so much pain for so long. that kinda forced them to take a moment to really listen to me and I felt like the doctor was able to actually take me seriously and provide me advice that actually made sense for what I've been going through. the staff are generally kind and helpful, but i think the facility may be truly limited in some capacities of what they're able to do in ways I can't understand. I DON'T think this is the best place to find comprehensive care with someone who will really listen to you and take the time to understand your needs. maybe it could be good for a quick fix ‍ also the walls are thin and I can hear the staff talking in the hallway, often relaying my information to other staff members. they spoke objectively, but it still felt a little weird. i appreciate the patience the few doctors I worked with took with me as I was in a difficult situation, but ultimately I would not recommend.

Came here because I had a pain or burning sensation on one of my fingers. Front desk receptionist…read moreJazmine or Jasmine was very prompt, professional, and kind. Answered any questions I had for paper work. Helped me see the doctor right away, there was no wait, at the most it was probably only 10-15 mins after filling out the new patient form. The person who helped me out with checking my blood pressure and height was great! The doctor, listened, and heard out my health dilemma, he was also very kind and patient. Probably the best doctor visit I've had. Thank you!

I have been here for over two hours. That's how long it takes to get in an examination room, but it…read moretook about 20 minutes to check in on the tablet including giving them my ID and insurance card. The intake interview was over 40 minutes ago. They took my blood pressure and weight while writing down my answers about why I was here on their glove. There were only four parties in the waiting room with me, one of which had his lab results revealed to him by one of the two front desk (hopefully) medical assistants.