Make sure not to EVER accidentally click the wrong answer on the questionnaire at this location or…read morethe grouchy nurse you'll get sent to for questionnaire check might just have a melt down that they have to do a task assigned to them! I've donated at the Nampa location at least 30 times since I've lived in the area and have always been very good about carefully reading through all their questions on the questionnaire and making sure I select the correct answer but I have one slip up one time where I accidentally select the answer next to what would have been my answer and get sent to the nurse on duty who has the nastiest attitude about it.. I didn't catch her name but she's a little older and blonde. As I sit in her office, she rolls her eyes and rudely remarks "I'm always having to tell people to slow down answering the questions! This is the 50th time today!" I politely apologized to her explaining I must've had an off day because this normally is not an issue i have but what I really wanted to say was I'm sorry she hates her job so much. I get we all get frustrated at work from time to time but she needs to try better to keep her cool in front of donors. I'm considering switching over to CSL or Proesis. From what I've heard they have much friendlier staff.. and they're likely more efficient too. I've had several staff members who've not been able to find my veins here and that often leads to painful donations where they've spent several moments just poking around in my arms and I've waited long periods of time to be unhooked from the machine at the end of my donation while the employees have full on conversations with other donors and each other.

At this BioLife I experienced abuse from one of the tech "managers" named Kayla. I entered Biolife…read moreat 2:10 PM for my scheduled second donation. I completed the form required for the second donation and stood in line. When I was called to have my blood drawn Elaine told me there was an issue with my form. I needed to wait for a nurse. I was not given any more information other than that. She handed me a blue slip and ushered me towards the nurses office. There were only two available nurses so I ended up waiting 30 minutes to see a nurse which was fine. When I did enter the male nurse's office I was told it was an easy fix and I just needed to do a thumbprint. I exited the nurses office and re-entered the line. Elaine was working with another client so I was not called to her station. I was called to a male manager station (no issue with him). While the male manager was taking my blood and going over my forms for testing, Elaine said to the client next to me, "looks like there's an issue with your form. Let me go ahead and fix that for you." I didn't want to interrupt her while she was with her client. So, I waited until the client was not present and I turned to Elaine, I said " just a quick question really curious why I was not offered the same luxury as the client that you just served." To which she did not say a word because Kayla, jumped over my words and down my throat by saying "you needed to go to the nurse that other person did not." Kayla was not assisting that other person and did not know the information or anything that was happening. I was immediately made a target and Kayla began attacking me. Kayla was standing to the left of the mail manager that was assisting me. I turned to Kayla and said quietly "it was a simple question. I am curious this is my second donation. I would like to speak with a manager, please". To which she yelled at me and said, "I am the manager bitch." I got quiet and let the male manager finish his job with me at the desk. The male manager brought me to the end of the desk and handed me a purple number and did not say anything to me. I was unsure of what to do or where to go from this point. I walked to the purple section and just sat down. I was greeted by a very kind, elderly woman who was working doing the plasma needle placement. I had told her what was happening and she replied to me that she would 'get a supervisor'. The supervisor never came. As I am getting my plasma taken, Kayla approaches me again, while I am actively getting my plasma drawn. She begins to explain to me that the reason why I went to the nurses office to have my form changed, was due to a medication issue that she had spoken with the male nurse about. This is a violation of HIPAA and my rights as a US citizen. The tech or managers at BioLife, are not entitled to know anything about my form that I had completed that was between me and the nurse. She began to shout at me that I had hurt Elaine's feelings. To which I replied to her that I asked a "simple question" and Elaine's feelings are not my priority. My priority as a client is to know all of the information that I need in order to donate plasma correctly. There were four people present also donating plasma at the time that my plasma was being drawn, and Kayla was yelling at me. There were also two other managers behind me while she was yelling at me and they did not interject. The supervisor Bex I did not see or meet with until at the end of my appointment. She did not assist attend or help me in any way shape or form other than offering me a small $20 compensation for my next donation. She said I was unable to email anyone Higher up than her and that I would need to call the customer service HR helpline. When I said, I wanted to plead my case to the head of the office named Brian she gave me a pen and paper to write down the entirety of what it happened even though I had just donated 881 mL of plasma. There was one other person also in the office when I explained to Bex the entirety of the situation between Kayla and I. The violation of my HIPAA rights and the abuse I received from Kayla at BioLife is unacceptable and ridiculous. She has zero bedside manner and made me experience 100% stress level via my Oura ring chart from the ring I was wearing during donation, while I was under donation. She needs to be fired and she needs to be let go from her current position as a standing manager.

I have been donating here for years and the experience has always been excellent. The staff are…read morefriendly and professional, and the process generally moves quickly. If it doesn't, that's typically a problem on my end--low hemoglobin or something. I will continue coming here as long as I'm able!

When in one person was in there at 330 everybody was at lunch but one person and didn't want to…read morehelp us told us to come back at 6 in the evening very poor service first time blood donor won't go back in Napa

Very friendly and helpful! Good people and phone service! Gave me a shake etc. great place.read more

Post information in BIG BOLD LETTERS that people who are on any form of Prep Hiv prevention…read moremedication can Not donate. You wasted a lot of my time, gas and energy. I made the appointment after a lengthy questionnaire to see if I was eligible before making an appointment. It said I was eligible, but in person I was informed differently. Only after an hour of poking , blood sample collection, more invasive questions did I find out I could not donate if I was on Prep. Put that information on your advertisements, Lobby desk or something. I guess you have to appear non discriminatory, so I won't hold my breath on that happening.

The staff here are amazing. Friendly and funny. Even through a few hiccups like the power going out…read moreand me being a difficult donor, they handle it all with professionalism. Celena is one of the best phlebotomists I've seen.

Cant tell you how many times Ive spent more time waiting in the lobby than I have donating.read more

Lapsed donors are no longer considered new donors and do not qualify for new donor bonus…read more I will not be returning for my second donation. In today's market, I reckon 100-150 should be base pay depending on weight. New donor bonus greater still. To pay less is criminal. CSL on Cole Rd is the WORST experience in the Boise area. For decent pay, and a pleasant donation experience, lookup Proesis in Meridian.

I have attempted to donate twice this month. Why is the wait always an hour just to get to the…read moreback. Different times of day, different days, and different days of the week. It doesn't seem to matter. The staff are solid. Maybe they don't have enough staff in the back? The last 3 times I have tried to donate, they only have the center section open, which causes huge lines in the front and long wait times to get to the back. This process should not take 2 hours. If you are frustrated the same way I am. please feel free to try a different location. I will be going to Grifols for the foreseeable future, I recommend you all do so as well. IF YOU COME HERE EXPECT, VERY LONG WAIT TIMES. *NOT AFFILIATED WITH COMPETITORS* As soon as this changes, I will update my review!!! Update, I received a message in response to my review. Not very helpful they give you a number to call and then no extensions to anyone, and the people on the other side of the phone have no clue why I'm calling. PLEASE FEEL FREE TO INCLUDE FULL AND DETAILED INSTRUCTIONS ON WHO AND HOW TO REACH THIS PERSON!

I called 3 times and got hung up on twice. When I did get ahold of someone, it was after a 15min…read morehold. Customer service is very slow to get to you on the phone and seem to be confused by their own company they work for. They were unable to answer my questions in regard to insurance needs and I feel that the staff on the phone had not been trained very strongly.

Staff is unprofessional, you can hear them talk about the clients and have no sense or urgency, and…read moretalk about clients they have reported which should be confidential.

This entire company is frustrating! Their billing is absolutely ridiculous. You pay $200 up front…read more They tell you if your bill is less, they will give you a refund. If it's more, then they will send you a bill, or you can pay before you leave with a discounted price. I've gone twice this year. The first, I owed more, but they couldn't decide how much I owed. Couldn't figure out the discount. Told me that they were "fried" and wanted to go home while they were figuring out what I owed. They charged me wrong and I got a bill for it. They didn't honor their mistake and I had to pay more. THEN, my husband went in for an ear infection. They did nothing special, he paid $200. Said they'd call him when the doctor put in the notes how much the visit would be. They never called. I called billing and they told me that the visit SHOULD be $144. That we'd get a refund of $56. I waited a month. I called in again and they told me the amount was actually $201 and that they were nice enough to shave off that dollar. For a 5 minute visit to prescribe antibiotics??? And the billing person had absolutely NO idea what was happening. Explained that there were no notes, but then told me that the amount was $201?? This whole place is a scam and is perfectly happy to steal your money.

Do not go here especially if you have an injury they will not and I repeat will not help you. Dr…read more Michaud made accusations assuming that I was a drug seeker?? I was told by the ER hospital in arizona to follow up with my primary. When I got home in Boise well my primary was Dr. Michaud so that's what I did...and tbh I wish I would have just stayed at home. He not only insulted me multiple times by insinuating that I was some drug addict but then took my money and refused to help me. I was injured twice in a month this is not something that is ever even happened to me but unfortunately I fell down 12 stairs was rushed to the hospital by ambulance was told I had a severely bad contusion sent home. a few weeks later while at my friends house in AZ I accidentally fell while taking the dogs inside some of the dogs were playing and fighting got overly excited knocked into me and I fell on my rear. I was taken to the hospital and it was at the hospital where they confirmed I indeed had broken my tailbone that time. So today I went to my appointment this was the second visit with the dr. On the first visit I brought documentation of the broken bone & I agreed to due a urinalysis and even agreed that they could have all the documentation from previous visits. Now first urinalysis had THC in it which I informed the dr prior to taking it was going to be there because some idiots thought it to be funny to give me gummies and not tell me they were thc gummies. Knowing this he prescribed me 12 5mg Percocet I was told to take 1 every 6 hrs as needed for pain. He wrote that prescription on May 29 and I finished that prescription June 7th I don't think that's drug addict behavior do yall? Today's visit marks 3 weeks since I broke my tailbone I was told it could be up to 8 weeks before it's healed so I went today to get my meds refiled mind you it's been two days since I took them and I've been in a lot of pain. I feel like I was hit in the anus with a hammer. So I do my urinalysis and because there was thc in my urinalysis he then refused to fill them???? So now I'm stuck being in pain for something he knew the last time I visited. Please for the love of GOD How is this ok behavior? The mindset here in Boise is absolutely insane so now Im in a horrendous amount of pain all because a dr wanted to be an inconsiderate unsympathetic judgemental jerk How is this compassionate healthcare? And how is this not considered some kind of physical and mental abuse? You know he wouldn't even look me in the eye when he was speaking to me....WOW!!! is all I can say and for everyone reading this please take note I'm in no way shape or form a drug seeker. I don't even drink alcohol, like I said in the previous paragraph some dumbass in California thought it was funny to give me some gummies with cannabis's in it. had I known that is what they gave me I wouldn't of ever taken the crap. And again I even shared this information with the Dr last week when I seen him. So can someone please tell me How in the hell is it ok for a dr to make such accusations and then deny healthcare to a woman who isn't seeking meds from anyone other than who she was directed to go to? I Feel degraded I feel ignored I feel unsafe and I feel like this Dr has some hidden agenda because I felt as there's no concern for my health or my safety. If anyone has ever broken your coccyx bone you know the excruciating pain that is associated with it. How someone can claim to be a Dr and fail to address and help the patient with their problems you shouldn't be a Dr at all. When is someone going to do something about the way these drs are handling me when I'm in Boise??? You know I'm an artist in the music industry so I travel often I've never been hurt but twice and once was in California and I have to give it to California when it comes to healthcare. They are compassionate, non judgmental, people who really care about a patients concerns. They allow you to feel heard and they allow you a say in how your treated I feel like that's the way healthcare should Be!! NOT this one sided one minded white supremacist dictatorship!! Like they have going on in Boise. I hope this man loses his license for his inappropriate behavior today. Thanks for nothing Dr. Michaud you reminded me why I don't go to the drs in the first place! It's like whenever we really need help yall can't be dependent on. I have faith that my Heavenly Father will seek damages for your wrong doings. you know god don't like ugly and he sure isn't fond of pretty either. May you be punished for abusing me the way you did today. Please Donald Trump Shut this place down and all the other ones like it. Boise residents deserve better.