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    CSL Plasma

    2.4 (65 reviews)
    Open 6:00 am - 7:00 pm
    Updated 1 month ago

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    So I have been here now 187 times, and I WILL be leaving it at that. This place is horrible and I won't be rewarding their horrible way of interacting with customers like myself by continuing my business with them. Some of the issues I've had: - Excessive wait times. Admittedly, this has been addressed as of late, but this change is rather recent and still sometimes pops up. - Poor customer service. Emphasis on POOR. I don't know what it is about the employee culture here, but there are myriad issues here. Whether it's the check-in personnel being combative, annoyed, or passive aggressive, the security locking up the doors before the closing time and then blatantly lying when asked about why they are doing that, or the staff in the back either being incredibly slow or rather rough in sticking you, this has caused nothing but frustration and anger for me. What's even worse is trying to address these issues with leadership and getting... - Leadership that has no answer to these problems. While the management seems to take these problems seriously, they have admitted that they've done everything they believe they can do to address the concerns. This is a business that deserves to lose its customers and one that I hope loses its customers so they are forced to better handle themselves. There are other plasma donation centers in the area that are much better rated and I'd argue will treat you better than the staff here will. Whether you need the weekly money or are passionate about helping others, there are certainly places willing to facilitate this that will respect you as a customer and human. Riverside CSL absolutely will not do that, and I firmly believe the only way they will change is if people choose to use their competitors and force Riverside CSL to become more inventive or creative in addressing the problems they have.

    Wayne W.

    So I noticed that during my surfing on Facebook the last month or so, that I was getting quite a few ads for plasma donation centers to earn extra money and help save lives. I admit, CSL Plasma was one business that kept popping up the most; and they were running a nice promotion; so I thought why not give it a try? This location is located in Riverside in a shopping plaza near the corner of University and Chicago...somewhat near UCR. As a new donor I admit I was a bit nervous about what to expect and what the process would entail. Let me say this...the staff was super-friendly and welcoming! They were very informative about the process, what to expect, the risks and benefits and everything else. I had tons of questions and they answered them all! I gave them a history of my medical conditions, the medications I took and hey gave me a mini-physical to make sure I was eligible. Good news is that I was! The donation process itself was easier than I expected, and the phlebotomists there were really good too. I barely felt it when they slipped the 17 gauge needle into my arm to prep me. Watching the plasmapheresis machine at work, separating my plasma into a bottle and returning my red blood cells to me was fascinating to watch; and the friendly techs and nurses would mill around checking on me from time to time. So far I've donated 3 times and plan to donate twice a week. It's easy extra money plus you are helping save lives at the same time. The only drawback is this company has an age limit for donors. If you are 65 or over you can't donate with them. This was a bit of a bummer for my wife who is 67, though she was able to find a similar place that accepts donors to age 99. Overall, though, I really have enjoyed my experiences here. Once they open their location in closer-by Rialto I'll be transferring to there - but know that you'll have a great experience here at the Riverside location.

    CSL Plasma; waiting 2 do my physical - excited- healthy as can BEEEEEE.......... Lol
    Yohana V.

    Miesha drew my plasma and was gentle and kind; she didn't fish for my veins and checked up on me periodically. Larini assisted in my health assessment and was knowledgeable by answering my questions and concerns. Laura did my physical and was nice, funny, and smart. She made me laugh when she was screening my body since I was nervous due to the fact that I haven't donated plasma in years....Laura explained what she was doing and why and how donating plasma would or could affect my body- overall health. Paola did my vitals and took my picture; she as well was friendly/ polite/ professional. The whole staff made me happy about making a difference and paying it forward. I'm pleased to donate my plasma and blood for a blessed cause.

    Gina H.

    the first two times it went flawless, but my third donation was so bad. when the phlebotomist stuck the needle in me, she didn't stick it in deep enough, so when it came to the round of the blood being pumped back, it got stuck and all the blood got trapped under my skin and popped my vessels. i was visibly uncomfortable and told them it hurt and they just looked at me and told me to wait and that they'll come to me... no sense of urgency at all and this was all while i was audibly telling them it hurt. they then took the needle out and just tried with the other arm and didn't apologize or check up on me or anything and just gave me ice to help with the swelling. it left the biggest bruise on my arm and it still hurts three days later. i got 100 dollars tho lol i'll probably come back again because the first two times were fine so maybe this was just a one time mistake. i just wish they would come help me faster next time and maybe this would've all been prevented edit: couple days later and it looks 10x worse now... don't know how to heal it or what to do about it

    Ouch!!!

    Don't let the new girls stick you with those needles.... These pictures are of both of my arms not just one. And watch Where you're going with those big white carts! Make sure you get a seasoned Professional or you will end up like this.

    Arm hematoma.

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    26 days ago

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    CSL Plasma

    We're happy you're here. Thank you for being a CSL Plasma donor!

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    6 days ago

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    2 years ago

    All the staff is nice perfect with everything they answer question and they make the process go easy and quick

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    2 years ago

    I love this location because of the good quality service and professional services the atmosphere is great

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    2 years ago

    My visit was Nice quick and clean, and Denise is always nice and friendly!!!!!!!!!!!!!!!!

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    3 years ago

    The staff here works so slowly. A snails pace. No sense of urgency. So sloooowwwwwwwww

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    3 years ago

    This place is grossly understaffed. What should be an hour is more like two. Don't come here unless you have time to burn.

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    Ask the Community - CSL Plasma

    What's the pay scale for first time donors?

    100 for first 5 donations

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    Review Highlights - CSL Plasma

    Especially Summer she was very professional and helped me out on my first donation.

    Mentioned in 2 reviews

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    LifeStream Blood Bank - Outside

    LifeStream Blood Bank

    4.1(10 reviews)
    31.1 mi

    Tried to give blood today and left in a lot of pain with no donation completed. I arrived and there…read morewere two women- one in scrubs one not. The woman not in scrubs began my blood draw process while the woman in scrubs went to the restroom. She inserted the needle- did not tell me that she was going to insert, no "take a big breath in", "you'll feel a slight prick", etc. She inserted the needle and did not hit a vein, she proceeded to move the needle around in my arm which caused a lot of discomfort. I winced multiple times. The woman in scrubs came out of the restroom and the other woman immediately asked her to reposition the needle that was in my arm. She then continues to move the needle around in my arm until it hits something VERY painful. I yelped and she then said she would take it out. She was in the middle of pulling out the needle, I'm wincing and expressing extreme discomfort, and the girl not in scrubs asks me to confirm my date of birth. I understand needing the information but it did not feel like an appropriate time. The vein in my right elbow is positioned sideways and the woman in scrubs said she did not feel comfortable continuing. I have never had problems with blood draws in my right/sideways vein so that in addition to the unsuccessful left arm draw made me feel that they were both in need of training by an appropriate source. It felt that the woman in scrubs was the lead phlebotomist of the two but with the mistakes and nerves presented in both, additional training is needed so this does not happened to anyone else. I will not be returning to donate blood at this location.

    The last time I was here a few weeks ago, the experience was quite wonderful. Both parties working…read morethere were very professional and my donation was over in record time. I was here several months ago, and (it happened again when I recently visited) the laptop kicked me out when I got to a certain part of the questionnaire. Instead of just signing me back in, the woman seemed impatient, and without saying anything, proceeded to fill it in for me, asking me the questions. I thought that was condescending. Also, both employees were engaged in conversation with each other while I was there. I'm glad my experience this time was better, as I'd considered not donating there again, even if it was the closest location to me.

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    LifeStream Blood Bank - Inside clean

    Inside clean

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    The desk

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    CSL Plasma - blooddonation - Updated June 2026

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