Miracle Toyota has been my go-to service center since I bought a lightly-used, 2021 Avalon in 2025…read more I did not purchase the car from this dealer, but I have always taken it there for service. Jurgen Mauras has been my service advisor since the first appointment, and he always does well to help me navigate service requirements and due dates. I'm lucky that nothing major has gone wrong with my Avalon so far, but Mr. Mauras has consistently kept me abreast of service advisory bulletins, recalls, or recommendations specific to my car. I obsessively research common problems, and Mr. Mauras has been very helpful in pointing out when I'm worried over nothing (or when it's worth a closer look). Moreover, he's always got a smile on his face when I walk in. "Service with a smile" is truly something he excels at! Service prices are always a pain point, but the guaranteed use of OEM equipment and fluids is nice security in light of the expense. I will disclaim that I've only ever had fluid changes and flushes, alignments and balances, and tire rotations at this service center. Thus, I can't speak to any major service or parts replacements. To date, I have never had an overtly negative experience at this service center.

I go for an oil change that went OK. But then they tell me I need my brakes changed. But to check…read morebreaks you need to take off the tire and look at it. They just showed me a video of my tire and then telling me my brakes need to be changed. I went and took off the tire and had some other mechanics look at it. I still got 20,000+ miles left on my brakes. I hope the service personnel is getting commission for stuff like this. Screwing people for the fun of it would just be next level wrong. To recap, get a second opinion before spending out $600.

I'm not here to bash, but I'm disappointed that just a couple of months after purchasing my son's…read morefirst car, I had to replace the fuel pump, and then a year later, the motor went out. I referred my uncle, and as soon as we made the purchase, the transmission went out--yes, he replaced it, but that was expected. All I'm saying is that you should thoroughly inspect your vehicles before placing them on your lot and have genuine care for people and their money, because you don't know what it took for someone to make that purchase.

I'll say I've left plenty of reviews simply because he thinks he such a smart guy. Everything he…read morehas said I've had a response he calls me negligence and still is talking about I bought the car as is and I know that it's about him doing what he did to my vehicle making false reports with the law Wich is illegal. The man has since said i have harassed him with emails Wich is a complete lie he's only had two Wich were just questions and lost my keys. A man of business should never conduct themselves like this he is unprofessional, lies, opportunist, also has the nerve to say how blessed he was yea right your the reason I've ran from that don't purchase anything from this man you won't know what mask he puts on that dayI can keep going still trying to get this car going after 7 months Wich had to fix the dates of issues also set off my anti theft out of spit

Titan, in the service department, was very helpful in answering questions about my 2025 Santa Cruz…read more He was very patient and concerned about what I thought was an issue. Great customer service.

Second service for the truck. Other than an issue trying to book the service this time, all went…read morewell. In and out within an hour of the appointment time.

Not good at all. I was very disappointed with their 72 hours car exchange policy…read more It wasn't a exchange you had to do a trade in even though the car was brought Less than 24 hours the day before

Terrible consumer service!!!!! They never return phone calls, and the general manager Phil does not…read moreknow how to communicate very well either. I have been waiting over a week for a phone call back from him regarding my jeep finally drove over there and he said he would get back with me and what do you know I am still waiting a week later. I should have never given you all my business and defiantly should have never purchased an extended warranty from you all either. Next time I will take my business elsewhere. Guys don't be fooled like I was.

They give the best numbers on trades. The owner is awesome! Inventory is properly maintained and…read morelooks awesome. I would buy them all if I had the money to.

Customer service was great, I called, bought vehicle in, gave my vehicle warranty to Customer…read moreService Rep, dropped vehicle off and was contacted the next working day to inform me that my vehicle was ready. I am thankful that it was under warranty, I am more grateful for the promptness. Again, the Customer Rep presented a kind of known me for a while personality, dignity and respect and that within itself gave me confidence. Thank you for your service...

WOULD NOT recommend using this dealership. My husband and I have had an awful experience here. Our…read more2016 Chevrolet Silverado 3500 Diesel was taken to them for repair, via our warranty company due to a CP4 failure, resulting in us needing a full fuel system replacement. Our truck was previously supposed to be taken care of by another mobile repair company, that ended up not completing the job, leaving the fuel system partially taken apart. The dealership took on the case, knowing this, in agreeance with our warranty company that they would be paid for the repairs. One of the biggest problems is the complete LACK of communication from this dealership. We knew it might take some time to complete, as they stated that they only have one diesel mechanic at this location. The problem is that hardly any communication happened between the time the truck was in their possession, to the time we picked it up, that didn't have to be initiated by US! As the consumer, it's the DEALERSHIP's responsibility to reach out to us to resolve problems, give updates, etc. Not ours. The dealership & the warranty company came to the final price decision on the initial reason it was brought to them. We were told what we would need to pay. The work began. Months later, after many calls and inquiries BY US... the warranty company let us know they paid the dealership. & then TEN DAYS LATER, the dealership finally calls us to let us know the truck is ready for us to pickup. At a MUCH higher price than agreed upon might I add - a $4,000 difference that the dealership ended up removing as that price was not what we were told. We come to pick up the truck, and upon arrival, we notice the front bumper of the truck (which is made of steel), is damaged. It was not like that the day it arrived at the dealership, because we have pictures with timestamps/dates that show how the truck arrived. We spoke with Don & Mike Jones about this, the men who have been handling this case along the way. They agree that the truck was damaged in their possession and that they would take care of it. We were advised to get an estimate for the repairs to submit to them (because we live in South Carolina & they are in Georgia). We get the estimate from a shop here in SC on 2/2/25. We submit the estimate via email on 2/3/25, as well as us TEXTING Mike to make sure he knows we submitted the estimate via email. Since then, it has been radio silence. We have tried calling to get updates, and plan the next steps for them to repair the truck as THEY are the ones who damaged it. And have heard NOTHING. If you want things done in a timely matter, DO NOT GO HERE. If you want honest, straightforward customer service, DO NOT GO HERE. It is unacceptable as a consumer who has paid you THOUSANDS of dollars in repairs, only to now be given the run around due to the poor and careless treatment of our vehicle. We will be filing with the BBB. CUSTOMER BEWARE!!!!

Catrina was amazing at making sure I got the car I want. She was so patient as I went back and…read moreforth in what I wanted. If you need a reliable person to help you that is very knowledgeable she is who you need!

You can get in a car REAL fast here with just $500.00 down depending on your credit score and…read morepayments are monthly or bi-weekly. But your leading these used fleet cars thst cime from car rental companies like Alamo or Enterprise. The catch is after you pay off your lease you can trade up for another one or buy out the lease price which would cost you anywhere from $4,500 -6,500. The average miles on these cars range from the high 50's to the low 70's. They have been inspected but still get a Car Fax anyway cause they will not give you one. Sale staff are very pleasant and smooth when it comes to selling a car. I came in here to look at a car i saw online which i already had 2 other cars i daw on the lot but didnt tell them and so came the bait and switch game that all salesperson play all so well but i was ready for it(dont try to con a con) Anyway I waited several months before I did this review to see how things went. The Hyundai Elantra GT I have runs great and gas mileage is great on hwy and local is goo also just use the Eco button on the hwy not locally you have a slow pick up in speed. If you need a second car like me for Uber or Lyft or just starting our with building or re-building your credit stop here they can help you here. Also you can make payments online for a small fee or come in person and see Sandra for free in store payments. They also have autopay which is great just make sure the funds are in the account LOL.

Everyone has their own definition of "major purchase", but vehicles will always be that for me…read more It's something you have for years, good or bad consequences. And for someone who has had more lemons than diamonds in my life, I typically do not enjoy the experience. Last year I once again came to this point of decision, costly repair or start over. It was time to start over. I owned a Kia many years ago and that car lasted for quite a number of years. The only reason we sold it was because we were wanting something with more space. This time, I needed the same (three furry family members in tow on trips). What I found here was above and beyond what I could have hoped for. 2019 Niro (smaller SUV), hybrid, minimal miles (dealer used vehicle). I came, I talked, I drank nasty coffee, and I left driving home a Kia. Since then I have had to have the radio console replaced (no charge-was already an issue at time of purchase) and two oil changes and both were a smooth process. This dealership is why I will always consider Kia when buying a vehicle. I suggest you do the same.

I have been communicating with Kia of Augusta via phone and internet for over a month, expressing…read moremy interest in buying a 2022 Telluride SX. I have not been able to get them to give me a price on the car I wanted. They have not had that trim model in stock until recently. Today my husband and went there to drive that car and potentially buy it. When I told the salesman that, he quickly told me that 'we have a lot of people flying in to buy Tellurides so our policy is that we don't let people test drive them." I could hardly believe my ears. He defended that by saying that these people who flew in didn't like to see miles on the cars. When I responded that I didn't like to buy $50,000 cars without driving them he said, "well, we have $12,500 markup over MSRP on the Telluride. if you sign a paper saying you will agree to the $12,500 mark up, you can drive the car. " I know Tellurides are very popular and hard to get right now and I knew there would be no discount and maybe a little increase over MSRP but this is price gouging in a big way! I will be contacting Kia USA about this dealership. I will NEVER do business with this dealership! Natalie McLeod