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    CTMC Lab Express

    5.0 (1 review)
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    5 years ago

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    ARC Dripping Springs - ARC Dripping Springs

    ARC Dripping Springs

    1.7(6 reviews)
    13.6 mi

    Stay away this place its a joke . I was in for 3 minutes no answer and 350$ later . Go to premier…read morephysician in dripping springs and you'll get full attention. Then I get two bills neither adds up the same

    I took my son to the doctor in October for his annual check up. I inquired about a wart on his…read moreknee, the doctor recommended having her zap (freeze) it off. She mentioned we would likely have to come back multiple times for re-treatment. 10 seconds later, wart zapped. 2 weeks later, a bill for $226. 5 phone calls to billing plus a review of the charge by the doctor, doctor denied any adjustment to the charges. 7 months later, wart is still there and so is the bill. You would think that a doctor, out of care for her patient and basic human decency, would advise on the costly price tag that this frozen zap would be. I appreciate the transparency of coming back multiple times, and now understand the benefit to the doctor and the clinic of withholding how much this would cost! I appealed this first with my insurance company, who said the appeal needs to go through ARC billing. The doctor's response was that I should've inquired about the charge prior to the "procedure". Do you know the steps for that as outlined by the front desk? I would have to ask for them to request the amount based on the doctor's code. I would then be called with the amount, and should I decide to move forward, I would return, pay my copay, and then it would be performed. I will not return to this particular doctor, and really question returning to ARC in general.

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    ARC Dripping Springs - ARC Dripping Springs

    ARC Dripping Springs

    ARC Dripping Springs - ARC Dripping Springs

    ARC Dripping Springs

    ARC Dripping Springs - Ricardo J. Chapa, MD at ARC Dripping Springs

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    Ricardo J. Chapa, MD at ARC Dripping Springs

    ARA Diagnostic Imaging - San Marcos

    ARA Diagnostic Imaging - San Marcos

    3.0(22 reviews)
    13.3 mi

    Good: All of the hands on staff (reception and testing staff) are very friendly and helpful. I feel…read morelike I am in good hands. Bad: Behind the scene operations are not so pleasant or efficient. It has been two weeks since my tests and they still have not been read. This morning when I called again to check I was told they have a shortage of radiologists. My neurosurgeon can't help without seeing the problem.

    The worst front desk customer service…read more This was after I had already gone to the Kyle location for walk-in X-rays and was told their tech was out. That part I completely understand--life happens. What I didn't appreciate was being told that I should have called ahead to check whether they were doing walk-ins. Doesn't that defeat the purpose of offering walk-in X-rays, especially when the website says they are available? I called this location before making the additional drive and confirmed they were accepting walk-ins. When I arrived, the front desk person simply nodded at me. It wasn't clear whether she was acknowledging me or telling me to come forward, so I asked if she wanted me to move forward. She just nodded again. There was no greeting, no verbal direction, and no attempt to make the interaction welcoming or even clear. Her demeanor gave me the distinct impression that she simply did not care about the person standing in front of her. Customer service matters everywhere, but it especially matters in healthcare. Patients may already be anxious about why they need imaging in the first place. Basic courtesy and clear communication should not be too much to expect. I would not return to this location. Update: I do want to add that once I was taken back for my X-rays, the imaging experience was wonderful. Daisy, who performed my imaging was kind, professional, and made that portion of the visit a very positive experience. Unfortunately, that does not change my assessment of the front-desk customer service, which was extremely poor and is the reason I would not return to this location.

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    ARA Diagnostic Imaging - San Marcos
    ARA Diagnostic Imaging - San Marcos
    ARA Diagnostic Imaging - San Marcos

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    CTMC Lab Express - laboratorytesting - Updated September 2026

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