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    CTS Tires, Inc.

    5.0 (1 review)

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    11 years ago

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    Gills Point S Tire & Auto Service

    Gills Point S Tire & Auto Service

    (19 reviews)

    TL;DR: this location has poor communication and did not complete the work I was charged for…read more I have been to this location, at least four times now, but I have no plans of coming back again. The unreliable, poor customer service is driving me away. I have only come here to have new tires mounted on wheels and the first two times I came things went okay (only exception being no call to let me know the work was done). I recently brought tires and wheels in again to have them swapped and have some old tires patched and never received a phone call when the work was supposedly done. I mentioned to Jesse that I was not called the last two times but he did not seem to care. When I picked up the tires I was charged for all of the labor that should have been done, but later discovered they did not fix one of the tires even though I was charged for it. I went back the next day to have them fix the tire I was charged for and you can imagine my surprise (sarcasm) when they once again never called to let me know that it was done.

    This was really a very miserable experience. I had useused the gills point SN Bend and had a great…read moreexperience so I assume Redmond would be no different. I couldn't have been more wrong. I wanted to replace a tire that was blown out and I had purchased four tires and had them installed at the other gills. I got a guy on the phone in Redmond, who identified as the manager and started to disagree with me that I had four-wheel-drive and would need replace all four tires. I know what kind of car I have and I know I don't have four-wheel-drive but this guy was adamant and nasty. he called me back three times after I kept hanging up on him to prove he was right. He made nasty comments on my receipt. I had to have the manager from the bend store intervene to get the job done. I will avoid this location in the future.

    Walmart Auto Care Centers

    Walmart Auto Care Centers

    (2 reviews)

    I ordered tires for my Bronco from the Walmart Auto Center in Redmond, Oregon, and scheduled an…read moreinstallation appointment. They took payment immediately -- then canceled the installation two days later without explanation. After rescheduling, they canceled the entire order. Hoping it was a fluke, I placed the order again because the price was good. Set another installation date. Canceled again two days later. Then -- ironically -- I was notified the tires had arrived and I should schedule a pickup. I didn't want to pick them up -- I wanted them installed. I went to the store and asked if they could install the tires right then. At first, I was told no. When I asked to cancel the order, they suddenly could install them. So I left my Bronco and was told it would be ready in 1.5 hours. Guess what? 1.5 hours later, they called me to say their machine couldn't install the tires because of the size. I returned, got a refund for the tires -- but they couldn't refund the installation fee at the store. Now I have to call a 1-800 number and chase down my own money. This entire experience was a circus of incompetence, poor communication, and wasted time. I will never go back to the Walmart Auto Center again -- and I strongly recommend you don't either.

    This place is a joke. Do not waste your time trying to get anything done at the Walmart auto…read morecenter. 2 days in a row I had oil change appts get canceled. I finally made an appt that didn't get canceled, I brought my car in at 3 and waited for 2 hours. When I came to check on what was taking so long they said they haven't even started.

    CTS Tires, Inc. - tires - Updated June 2026

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