This is the most horrible place in business. First of all they raised my price and never advised me of same. If you are one day late they will start calling and harrassing you. Unfortunately I have had my storage for over 10 years due to my apartment being so small. There is no reason for all this trouble as I have no intention of leaving my stuff behind. read more

Beware!! Beware!! Beware!!! Sales will tell you anything to get you to sign up for a storage unit!! Now I'm told the price rate can hike up to 200% now that I'm all moved in. When looking into the perfect storage for my needs I made sure to ask as many questions as possible. One important question was regarding rate hikes. I asked how much does the storage rate will be and was quoted a price and told the market rate will change yearly and would not go up more than $20 to the most $30 a month which is rare. So to my surprise after only being in the unit for 4 months the price hike to $54 more with only a month notice. I called to inquire, this is when I was told the real truth. That unit storage rates can go up to 200% percent with very little notice. So if you are looking for long term beware! You've been warned! I just wish someone wrote a review about this before I signed up. read more

The staff here is horrible. The lady at the counter doesn't even look at you when you walk in. And she says no everything just because she can-even though she is wrong. Also this company jacks the price up every 6 months. It's better to just do without your stuff then deal with cubesmart read more

I was looking for a storage place and found cube smart. They are close to home and there is very easy to get to. The staff was friendly, courteous and very nice. I reserved my truck and even though I was late the truck was their and available for me. The staff was knowledgeable and was helpful in helping me make choose the most appropriate storage room. I would recommend them. I only used them for storage. I can not give feedback on moving services because I have yet to use their moving service. read more

Tanya was more than helpful during my visit . Showed me all my options and got me in as soon as possible . Nothing like my experience at Uhaul , will be recommending this location to all ! read more

Been with this company 4.2 years. They offer no payment flexibility. Pay all or get auctioned off. Will not be using any storage facilities again. Happy dance moved out August 19th! read more

This location is clean and organized but their employees can't seem to open their doors on time....EVER! Each and every time I try to get there before I go to work, I'm waiting outside for 7-15 mins before anyone shows up.They need to change their hours to maybe 930 so other and myself don't waste time waiting for them. Makes their sudden rate hike seem less justified. read more

Recently, I opened up a storage alongside family members and the gentlemen at the desk, Sept, was very helpful in providing us the necessary information and assistance we needed for such an unfamiliar venture for us. While some of the spaces are slightly small, I would easily recommend this facility to anyone seeking storage. read more

We had a smooth experience using Cube Smart. Moving is very stressful and Sept and his staff were very helpful. I appreciated the phone calls before our move to confirm our reservation and to make sure ahead of time that everything was set. This facility is very, very clean. I will definitely use CubeSmart again and will certainly recommend. Thank you Sept! read more

I went online to find a self storage close to my home and found CubeSmart. I made a reservation online and the following day a rep left me a message. I went in and was serviced by friendly and courteous staff. I was assisted in finding a suitable sized unit which included the first month free. The facility is clean and well maintained. I would recommend this read more

I was very pleased with the service i received, i completed my online information, within minutes i was contacted, all of my questions were answered and i was set. I went into the iffice, was given a tour, lock, supplies, suggestions. One month free, was really free, as advertised. read more

THE CUSTOMER IS ALWAYS "WRONG" AT CUBESMART!!! I have been a customer with Cubesmart at 1980 white plains rd. for more than a year but I guess customer loyalty means nothing to them. I have been renting a 10x 10 unit since July 2015 paying $315 a month. I recently tried to downsize so that I can make the payments more affordable and eliminate late fees and lock outs. I looked at a 5x 10 unit for $175 a month and decided to transfer into the smaller unit. I did not judge the size of the unit correctly and the amount of stuff I actually had because on the date of the transfer I ended up having only half of my stuff stored in the 5x10 before it was filled to capacity. I still had the other half of my stuff in my previous 10x 10 unit and that's when my mistake and cubesmart's loyalty and understanding ended. I was told I had to move everything back into my old unit and had to do it within 45 minutes before the location closed. This was by no means possible. The next day I could not get my moving guys back to the location so I called and told them I needed an extra day. I was given rude customer service and threats of new charges if I didn't get there and move my stuff into one unit. This was not physically possible to do on my own so I had no choice but to wait another day. The next morning I was ready with moving guys but the store GM told me I could not move anything until she spoke to the corporate office. I was told I would be given a callback. I waited at least 4 hours for a callback that never came! I decided to go to cubesmart in person and was then given a quote of $227 which included 3 days of renting the 5x10 and charges for my previous 10x10 but with a new rate of $329 but with a half off promo. This was understandable but I did not know that this was a floating quote and if I did not jump on the price then that it would be changed in 24hours!! The next day I could not secure my moving help. My moving help are family members and they are not unemployed and are just waiting around for work. I have to secure their help and work around their schedules as well which should be understandable to a company like Cubesmart. The following day I had the moving help ready and the $227 on hand to pay but now the GM at the location that quoted me the price was out for the next 3 days. The associate who was at the location expressed that she did not know how to charge for 2 units and I had to wait until the GM came back! I let her know that I had everything needed and would really like to complete this move and get it out of the way. She called her District Manager. This District Manager now threw out the quote given to me before. He quoted me a price of $350 took away the promo but still charged me a new rate for my old unit. I was told that If I did not complete the move that day then it would be even higher the following days. This was outrageous to me and seemed threatening. I requested to speak to this District manager. The associate at the location would not call him for me or ask him to call me back. She repeated this statement at least 6 times "Well that's what he told me". This literally disgusted me. If you are nothing more than a messenger than can I please speak to and plead my case to your manager in hopes of us coming to a MUTUAL SOLUTION for a loyal customer. She told me to call the 1800number. I called the 1800number and requested help. I was told I had to speak to the District manager. I was only given a voicemail number. I left 4 voicemails over the course of the next 3 days. I was told by the customer care at 1800cubesmart that a email message was sent to the District manager and he had 24-48 hours to call me back. I called every day and NEVER received a call back!!! At the 1980 white plains rd. location I received horrible customer service as my calls begin to be ignored. If they were not ignored then I was told that the manager on duty was busy and would callback. I never received a callback!! When the general manager finally returned to the store I was now quoted a price of $400 for a mistake I originally made just trying to find a cheaper more affordable unit. This mistake was exploited and cubesmart did everything they could to milk every dollar from a me. I finally gave up and just paid the $400 bill and to my surprise 2 minutes after making the payment I received a call from the District manager Joaquin Echevarria!!!!! He said he was returning my call! I was so upset at the fact that he miraculously calls after the money is out of my hand!! This is in no way how a company should handle loyal customers. This is no way to handle any customer!!! I will never again go through the headaches, disappointments and rude customer service by Cubesmart ever again. I intend to move into a new storage facility with lower rates and hopefully one that truly practices customer service and care. Please do not rent from Cubesmart!! It's definitely not the SMART route to take. read more