Twice now, I've accompanied an elderly friend to this location to ship boxes to her home in…read moreCalifornia. On both occasions, staff insisted that the box she was using was "not allowed," despite the fact that this was completely incorrect. The second time, I was present and challenged them directly. As soon as I did, they immediately backed down and changed their explanation, which made it clear that the issue wasn't policy but pressure. This feels like an attempt to take advantage of customers, particularly elderly ones, by pushing unnecessary repacking or purchases. Customer service was surly and dismissive throughout. I won't be using this store again and would strongly caution others to be very careful here.

Paid 40 dollars to ship something from DC to Richmond Va. Wasn't delivered on the promise date,…read morewas told that because it was a PO Box it was shipping through the post office. Had that been explained to me prior, I would have just shipped through the post office and not paid UPs any expedited fees. Makes no sense, then I called in and was on hold for 46 mins and still had to end up coming to the store. Definitely highly annoyed

Coordinating a move in DC from out of state could have been challenging and frustrating…read more....but not with A Anytime Movers..A request for a quote arrived quickly, as was all communication wiith Ruby. She answered all of our questions quickly and thoroughly. On the day of the move, the men arrived on time, and expertly moved all our items with care. They were friendly, professional, and not a minute was wasted. The quote we received was far below any others we received. The entire experience was outstanding. Highly, highly recommend A Anytime Movers. The entire experience was outstanding. Highly, highly recommend A Anytime Movers..Well done!

We had a great experience moving with this company! They were easy to communicate with and…read moreresponsive via email and phone. They came as schedule and the movers were respectful and great. They treated our belongings with care. They made the move easy and effortless. I would highly recommend this company!

I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

Moving company: All My Sons Moving & Storage 7642 Dynatech…read moreCt, Springfield, VA 22153 804-315-3030 Manager: Rusty On Wednesday morning at approximately 8:04 AM, I contacted All My Sons Moving & Storage to ask questions regarding their moving services in order to determine whether I wanted to move forward with using their company. Unfortunately, my experience with both the employee and management was extremely disappointing and unprofessional. The employee I spoke with, Laura, appeared to lack the necessary knowledge and understanding of the company's services and pricing structure. During the call, I asked whether there would be any taxes or additional fees beyond the quoted flat rate. Laura responded by saying, "From what I have been told... no." I explained that I needed a clear and definitive answer and requested that, if she was unsure, she transfer me to someone who could provide accurate information. Laura placed me on hold and later returned to the call still unable to provide a direct or confident answer. I then expressed that her inability to answer basic questions made me feel as though she was not knowledgeable regarding her position. At that point, Laura became confrontational, spoke over me repeatedly, and insisted that she had already answered my question clearly and that she was fully capable of doing her job. Her tone and attitude became increasingly hostile and unprofessional. Due to her behavior, I stated that I no longer felt comfortable continuing the conversation with her and requested to speak with a manager. Instead of professionally transferring the call, Laura continued arguing with me. Roughly 15 minutes into the conversation, she then informed me that the call was being recorded. At no point at the beginning of the call was I advised that the conversation was being recorded, which I found highly concerning. I was eventually transferred to a manager named Rusty. Unfortunately, the interaction with management was no better. While attempting to explain my concerns, Rusty repeatedly interrupted me. When I asked if I could finish speaking, he responded, "Yes, if you would like," in a dismissive manner. After I explained the issues I experienced with Laura, Rusty stated that he "couldn't play sides" and would need to listen to the recording. I never asked him to take sides; my intention was simply to make management aware of the poor customer service experience so that no future customer would have to endure similar treatment. Rusty then stated that they "rarely receive complaints like this," implying that my concerns were unusual or questionable. I responded by saying that simply because complaints are rare does not mean poor treatment is impossible. Rusty accused me of misconstruing his words, which I was not doing. I was simply responding to his statement. He then claimed there appeared to be a "communication issue," when in reality the issue was the unwillingness of both the employee and management to acknowledge the unprofessional behavior and poor communication that occurred during the call. At that point, I informed Rusty that I felt the same confrontational attitude was being displayed by management and that I no longer felt comfortable trusting or spending my hard-earned money with the company. I then ended the call. Shortly after 9:00 AM, I received a voicemail from Rusty stating that he had reviewed the recorded call and believed the employee had answered my question. The voicemail entirely ignored the employee's inability to provide clear information, as well as the hostile and dismissive behavior displayed throughout the interaction. This experience was extremely disappointing and reflects a significant decline in customer service professionalism and accountability. As a hardworking United States Army Soldier, I dedicate my life to serving and protecting this country. I should not have to endure disrespect, hostility, or dismissive treatment simply for asking reasonable questions as a potential customer. I sincerely hope this matter is reviewed seriously so that future customers do not experience the same level of poor customer service and unprofessional conduct that I encountered.

Great service from this location. When we went to rent a truck there was a difficult customer in…read morefront of us in line and the staff did a great job of managing him while continuing to assist other customers. They were patient and helpful. Also, I reserved a utility dolly with my reservation but realized it hadn't been put in the truck. Not only did they refund me the $7 cost of the dolly but rounded it up to $10 for the inconvenience of not having one. That's what great customer service looks like and I will definitely be renting from this location for my next move. Thanks.

Though I did the whole check in process on my phone, I had to repeat it once in the store. The…read moreperson inside failed to tell me that I needed to go to a link on my phone for the equipment check, and so I didn't do it before leaving with the van. I was gone for about an hour and 20 minutes, driving about 5 miles. When I returned to U-Haul, I waited for about 10 minutes for someone to check the van in. They sent me away before checking the vehicle. To my surprise, I was charged for 37.1 miles although I only drove the van about 5 miles and only had it out for a bit over an hour. Either the attendant recorded the odometer number incorrectly or the van has a problem with its accuracy. A rental that was supposed to cost about $35 cost me over $90. I called the store upon seeing the receipt, and I was told that a manager would be in touch. That never happened. I called a second time and got nowhere because I had not taken pictures of the dashboard. While I accept that I should have taken lots of photos, with the high volume in Washington, DC on a Saturday afternoon, it would be logistically impossible to move even a few things, drive 37.1 miles, refill the van's fuel tank, and return the vehicle in 80 minutes. Given U-Haul's unwillingness to entertain the possibility that either someone in the office made a mistake or that there's an issue with the van, I will not return.

What great service! When a few locations around the city were closed on a Saturday, this one in…read moredowntown was open. The man working was very efficient and helpful. They shipped a package in no time and even let me print for free!

I went in this morning and Pierre was working and he was so kind and helped me get in and out and…read moreit was busy! Very professional and helpful!! 4/4/26

We had an exceptional experience with My Guys Moving. The move team arrived before the estimated…read morearrival team and went to work immediately. Very professional team (thank you, Jose and team) that expertly boxed, packaged and wrapped our household goods and delivered them from Burke to Richmond same day without issue. We've had many military moves over the years, but not one of them was easier or more expertly done than this one. I highly recommend My Guys! Allen E.

Half of a moving job is showing up. My movers gave me a window of between 1-5 PM and 4:30 PM I…read morestill had no actual ETA. When I called the company for an ETA, I kept getting a later and later ETA. Around 6 PM still with no honest ETA, I spoke with the manager Kate. She said the the office would be closing soon, but that there was an error and I had been scheduled after a long, all-day job. This is despite the fact that when I had the confirmation call with the scheduler, I had reiterated that the 1-5 PM window was what I wanted. Finally at 7:30 PM I got an ETA of arriving to *start* the job at 8 PM! I had spoken with a few managers at this point, who assured me that despite the crew having worked an entire day's long job, there was no cut-off and they would keep working... I am not a labor law expert but that is a terrible way to treat your employees doing demanding physical labor all day long who have not even had dinner. I said no to having an exhausted crew who had worked all day long come to start my job at 8 PM at night. Not only did I not want an exhausted crew to keep working on my behalf, I also could not be the new neighbor moving in at 10 PM (which would have been the case given the distance and load time). Instead, I asked to have the job finished the next morning, which I am thankful they accommodated (the bare minimum here). This was a HUGE headache, I had taken time off of work for this move, and it was wasted waiting all afternoon and evening for an honest ETA. The communication was poor, only one person apologized for this snafu at all and I kept having to call back to get updates (few people called me back when they said they would). Additionally, I had reserved street parking at my new residence (required 4 business days notice to do so) which had expired by the time the movers ever showed up. It only worked out because my new landlord and ALL the other tenants VERY kindly helped me out by moving all their cars. All this headache and I had to ask for a discount, which ended up only being 10 percent. That didn't even cover the wasted reserved parking fee I paid for! The movers themselves were very good at their job, but it doesn't seem like they are treated well. When I told the first crew it was too late to start my move, they should get a rest and dinner, they were so relieved. I had expected so much better from such a highly rated company.

Professional service, kind individuals, efficient and timely service. Would recommend this business…read moreto anyone who appreciates their things being handled with quality and care!

I used their packing and moving services and the packing was terrible. They forgot to pack the…read morebathroom and I had to remind them. After they left I realized they did not pack anything in the medicine cabinet and forgot to pack an entire kitchen cabinet and drawer. They took my formal shoes (beaded and glitter) out of their shoe boxes and dumped them in the bottom of a big box underneath my sneakers and boots! When I went back to clean my apartment I found the pile of shoe boxes they left in a closet. They took dirty clothes out of a laundry basket and packed them with clean clothes. They put ceramic items in a box with other random stuff without wrapping it up. AND, they removed the cords to my TVs and speakers and I haven't found them yet, nearly a week later. I contacted the company to complain and did not recieve a response., I have a marble end table and the top somehow came unglued. One of the crew knew it happened but didn't mention it until I asked why the top wasn't attached. They were just like, oh well. Glue it back.., UPDATE: they did not respond to my emails until I posted this review. I have not heard back from them about this 'investigation.' I have photos of the items they forgot to pack and the pile of shoeboxes left behind hidden in a closet, etc. Not sure how they are 'investigating' on their end.

Robert and his team are by far the best moving company in the DMV. I've used them twice for moves,…read morethe most recent on just a couple of weeks notice, and Muscle Men was able to accommodate our move without any issues. The prices are comparable, if not better, than most moving services as well. I asked Robert for boxes the night before and he responded immediately and even bought extra, which I of course needed. Not only are the guys extremely professional, they're also fun to talk to which makes the whole moving process way less stressful! If we ever move again, no matter where in this country, I know I'll be trusting Muscle Men to get the job done.

Muscle men movers did damage to the property they picked a safe up from. Information and pictures…read morewere taken. Recipient has uet to receive valley for damages. Voice messages and calls have been left. Texts have been left.

They responded quickly to set up the moving appointment. The final price was the same as the quote…read more The movers worked hard to get our things out of storage and into the house efficiently.

I used Casper Movers for my move in July 2024. The owner, Thomas arrived at my residence along…read morewith three movers promptly at the agreed upon time. Thomas consulted with me regarding details and relayed the details to his movers and then he left. The movers loaded everything on the truck from my previous residence quickly and carefully. They unloaded everything to my new residence without any problems. The movers were very organized, professional, efficient and courteous. I have used several moving companies over the past 15 years, but Casper Movers were the absolute best moving company I have ever used. Moving is very stressful, but using Casper Movers helped to lower my stress level. I will definitely use Casper Movers again for future moves and have referred them to family and friends.

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

We had a great experience with Bookstore Movers. Responsive and friendly staff. They took GREAT…read morecare of our stuff. Arrived at our new place on time. A great experience over all!