I have been a long time customer of Safeguard storage. Robert in the office is always friendly and…read morehelpful. I love having the carts readily available the second I walk in the door. Having different size units over the years there has never been a bad location and I was on the second floor for over 8 years. Thanks again Robert!

Excellent facility. Clean and very safe. Very friendly, consistent staff…read more Had a unit with them for about 2 years and never had any problems. Any time we stopped by place was very clean, plenty of parking.

Quick feedback for those looking to a storage facility 1…read more Place is brand new and clean 2. Entrance is really easy to get large trucks in and out, especially in Chicago cold winters 3. Manager of the place was super nice and accomodating (in terms of the millions of questions I had) 4. I needed something a little bit out of the ordinary and they were really helpful 5. Prices on the the same square footage vary..do your math 6. Take a photo of the access code in your iPhone bc you'll never find that card when you need it. One thing on the potential negative side...you need to use a barrel lock vs padlock. If you don't have one of these, it costs about $14. I ended up buying two, but only used 1. I gave my extra to the manager and asked him to give it to someone who was "down on their luck and needed it"...if you rent from here and finish with your locker, I'd hope you would do the same thing (or give it to a goodwill, that can give it to someone needy) FYI - my comparison storage facility is one I have used in Sydney Australia, and while the staff were friendly and easy to work with, the storage space was grotty, would only give that one 3 stars if I'd have to review it

There is only one elevator to the entire second floor storage facility…read more Nearly every time I have visited, the elevator is Out of Order! Impossible to access second floor units. Staff refuses to assist, such as providing temporary holding in first floor units. Inaccessible, unreasonable!

This has been more than a pleasant experience. Today, I stopped by just to inquire about a unit and…read moreleft with a rented unit. The staff at this location are amazing. The facilities are clean, organized, and very accommodating. The gentleman in the front was beyond helpful, his name is Mark. Huge thanks to Mark for being extra extraordinary.

Mark is helpful, but beware the huge rate increases! My rate just jumped from $162 in September to…read more$222 in October, with no notice from the company! I have a 10x10 unit, and have been renting it for three years, since before Extra Space took the facility over from Metro Self Storage.

Love this place - super new, super clean, super easy to access, great value, excellent customer…read moreservice. They have an App that allows you to access the facility via your phone - I had some challenges with the App, and Temekia got me sorted out very quickly! HIGHLY Recommend!

I came in right as Diane was getting ready to leave, and instead of rushing out, she took the time…read moreto stop and help me. From the moment she engaged, her compassion and kindness were truly exceptional. I was having an emotional day, and she met me with patience, understanding, and genuine care that went far beyond basic customer service. Diane didn't just help me -- she made a lasting impression on me. Exceptional service from an exceptionally kindhearted person.

My old apartment had a fire and i needed somewhere to store my belongings while looking for a new…read moreplace. Lockup was great! They were totally understanding, gave me my second month free, and were happy to help me coordinate multiple drop offs (the movers with my furniture, and the insurance fire/smoke remediation people with much of my "stuff") This is the second time in three years I've used this location for short term storage needs (2-6 months) between apartments. Each time they have been helping full and great! The units have high ceilings makeing it easy to get your stuff in and out including large furniture. clean carpet throughout. Wide hallways make it possible to manuever. It's all inside so its warm and dry and bright and exactly how you'd want a storage place to be and feel.

The facility is clean and well run. The problem is they keep increasing the price. we have had…read moreour locker for just over a year. They gave us a discounted introductory price and after a couple of months it went to the regular amount which was fine. They have increased our price twice in that time and it is now a third more. I feel giving 2 increases in a year is unreasonable and one that's a third more then the regular price is unacceptabl. We will be moving out things to another facility.

Review for Public Storage - Central Rd, Mount Prospect…read more I recently moved out of my unit at this Public Storage location and was extremely disappointed to discover that many of my household items were covered in mold. This included a leather couch, large desk, two kids' mattresses, a large rug, framed pictures, a decorative wall hanging, food tray tables, a couch table console, two kids' dressers, and a trundle bed. Nearly everything had to be thrown away, except for the trundle bed and dressers, which I had to power wash and treat with mold spray just to salvage. When I spoke with a staff member at the front desk, he was kind and understanding. He acknowledged that at least 3 other tenants had complained about mold and the strong mildew/musk smell in he month of August alone. He also informed me that the facility is only heat-controlled, not air-conditioned, despite the website advertising "temperature-controlled" units. This is incredibly misleading and contributed to the damage to my belongings. The staff member mentioned that there should be signage inside clarifying the heat-only setup, but the manager refuses to hang it. He also said he's repeatedly asked for the facility to be remedied due to its poor condition. The smell of mildew is very evident, and even he admitted to it. I was told I'd receive a call back within 72 hours to discuss what could be done to help me, but it's been over a week and I've heard nothing. This lack of accountability and follow-through is unacceptable. I would strongly caution anyone considering this location for storage--especially if you're storing furniture or other sensitive items. The misleading advertising and poor facility conditions have cost me hundreds, if not thousands, of dollars in damage.

This service is as bad as it gets on the closing the account side. They give you a number that is…read moreno longer in service. And the local number wont answer. Goes to voice mail. The menu tree for the local number at my rental location tells me to try chat. They keep asking me if Ive moved out of my rented parking space. Ive told them yes, and also I have no car there and Im done using it but they just keep asking me if Ive moved out. I have pressed the digit for a new rental, when they find out Im trying ot close my account they transfer me and it hangs up on me. This has happened three times now.

5 stars! Mike C and Pascale P were so helpful and attentive. Very easy move in and move out…read more Fantastic all around. Facility was very clean and you were treated with a smile

In April I was in need of a 5x10 storage unit and I decided to do this on one of the rainiest…read more days!! The manager Carlos was patience and very helpful consider the crazy weather. After looking at different units I decided on the larger one. In May my situation had changed and now I needed to downsize. When I arrived Mike was very accommodating made sure that the smaller unit would work for me and so we went to see the 5x10 unit just to make sure. He also selected a unit that was closer to my larger unit, that I did not really need to use my car to transfer my "treasures". :) I highly recommend this location.

I have been renting at Rite Storage for many years and have always had a great experience with the…read morepeople there and especially with the pricing. Extremely happy with the professionalism.

I moved into this facility because the price was great.. but now they raised the rates from 90 to…read more109 to 139. The ladies that run the office are mean and only care about their money... my locker was broken into and I received no compensation.. the lockers are not weather proofed and everything I stored for last 5 years is worthless.... I would stick to a name brand that has quality behind its name.. not here this is a small family ran place that doesn't care.

Thanks to Carla at the front desk for the exceptional customer service - would recommend!read more

This place is a SCAM! They start you off at low rates, but every couple of months you get a…read morepostcard in the mail that your rates are going up. They give you a low rate to get you in and then because they know moving your stuff is hard, they can force you to pay insane rates. In November of 2023 we were paying $141 per month and in June of 2025 it is up to $278. Doubling the cost in a year and a half is ridiculous. I do not recommend.

I recently rented a truck from them for my Chicago-Arlington Heights move, having found them…read morethrough Penske's truck rental options. I did a lot of research to find the best value given the time and distance I needed the truck. When I called to clarify something, they were extremely friendly and helpful on the phone, and even offered a better price than listed on Penske's site. When I arrived to rent the truck, they were very welcoming and helpful, even allowing us to pick it up a couple hours early at no extra charge. No line, no waiting. The truck was clean and in good condition and they talked me through the various rental paperwork. I dropped off the truck in the evening and called a week later to stop by and pick up the final receipt. I assumed they'd be a little unhappy about having to dig out the receipt, but the guy on the phone seemed genuinely happy to help! When I picked up the final paperwork, the charges were clearly spelled out and there were no surprises. Moving yourself is a REALLY stressful process and these guys make the process hassle-free. I've used Uhaul numerous times before and regret it every time--long lines, small print with some hidden cost, and grouchy & overworked staff (and customers). Highly recommended.

The staff are efficient and nice, check in/out is super fast, and they've got the cheapest prices…read morein town. :) $20 for a half day + less than $0.80/mile is fantastic! I used them for my Schaumburg-Arlington Heights move and kept it under $50 TOTAL for 8am-3pm with a 10' truck. There was no waiting whatsoever and the truck was clean and ready to go. I don't know how picky they are, but I'd just make sure that you have all the current scratches/dings marked on the check-out sheet. They were pretty good about it, but I always double check because I don't feel like paying for scratch I didn't make, at Noffs or anywhere else. :) *You have to return the truck on Full. They give it to you on Full, but only AT THE FULL LINE. If you just let the gas fill all the way up at the pump, you will be paying for like 3+ extra gallons because it will go BEYOND the Full line. Just a little fyi for those of you trying to move fast and cheap! :) Overall service was great, quick, and clean. I am actually going to use them again because I need to move some couches. Highly recommend!