Be cautious when extending credit to this company. We have been trying to collect on five invoices,…read moretotaling over $16,000, for more than 100 days and have not had any reply.

From the owner: DG Packing * Export Packing * Project Packing * General Cargo * On-Site Packing * IATA Training *…read moreDG Training - WE DO IT ALL!

HORRIBLE! DO NOT BE FOOLED!…read more Esea Van Lines apparently contracted with Panther's Moving and Storage out of (Liberty) Austin, TX for my move. Esea Van Lines initially quoted an estimated moving price of approximately $5,666 based on a 1,000 cubic foot estimate. However, after the Panther's movers arrived in a Ryder truck and were midway through packing my home, I received a call from Diana with Panthers alleging "there was not enough room on the truck" and that my inventory now required 1,325 cubic feet, increasing the price to over $8,800. Additionally, I was informed of a $500 packing charge for fragile items, specifically including two televisions and two mirrors that had already been disclosed and itemized during the estimate process with Esea. I offered to personally pack those items myself and requested clarification regarding what specific items allegedly exceeded the quoted truck space. Diana agreed to consult with a supervisor and call me back. While I awaited a callback from Diana regarding these issues, the foreman for the move, John, also with Panthers, was on the phone with his supervisor and abruptly stated that he was "done packing" because I "didn't want to pay for packing". John, then went throughout the house and loudly instructed the workers to stop packing and stating: "She's refusing to pay for it so we aren't packing anything for her." When I explained I was waiting for Diana to call back so we could resolve the pricing dispute John repeatedly spoke to me in a degrading and hostile manner, telling me to pick my "priority items", because he was not going to move the full house. When I asked what he meant. John mocked me in front of his crew, asking each worker whether they understood what "priority" meant and stating: "She's the only one here not getting it." He also stated: "We don't have to take your stuff. You'll be stuck. I'm getting paid for the full day regardless." Even after, Esea called back and stated that Panther's would load all items on my estimate inventory on the truck, John (Panthers) refused and started to close up the back of the truck without any of my belongings. At that point, I informed him his behavior was unprofessional, intimidating, and making me uncomfortable and requested that he leave. He refused to leave my property due to wanting to come inside the house and unpack the items he packed and retrieve the moving blankets. I then contacted Esea and advised that I would call the police because I feared for my safety due to his escalating behavior. I also overheard John refer to me as a "stupid b*itch" on more than one occasion. A potential renter even called my realtor stating she was interested in seeing the property, but there were multiple men sitting outside of the house and she felt uneasy. During this time two workers advised me that this is allegedly how Panthers commonly operates: increasing prices after items are packed or loaded and pressuring customers into paying thousands more to avoid unloading fees or delays for their move. Apparently, most people succumb and pay. Eventually, Esea texted and acknowledged the situation needed to be resolved and stated she would ask John to leave the property. Even then, John refused to leave and attempted to re-enter my home to unpack the items that were packed and remove the blankets. This entire experience was unacceptable, coercive, deceptive, and deeply distressing. Panther's company's conduct appears consistent with a bait-and-switch pricing scheme in which customers are pressured into paying substantially higher amounts after packing. Additionally, they employ unsavory employees, like John. You've been warned!

I used this company twice. My first experience with them they damaged one of my end tables and…read moredragged my king mattress on the ground and I am fortunate I had a thin cover on it . The only response I got was send me a picture of the damage but no follow up with replacing or fixing my end table so i let it go. My next move I requested a two bedroom move and all of my furniture didn't fit on the truck not to mention they showed up late . The main issue this time was I had three televisions to move and they damaged two of my55 inch televisions but will not take responsibility for replacing them. I have called emailed and sent text messages but I am not getting anywhere with replacing my items . I heard everything from let me talk to the owners and send me estimates but never a follow up when will they take blame for smashing my screens on my televisions . It has been since December 13 and I haven't gotten anywhere .I f you decide to move don't even think about calling them because you will totally be dissatisfied . Horrible service .I wouldn't even give them one star but I hit it by mistake .

I realized I never reviewed them even though it was almost two years ago. But they were great!…read moreAnswered all my questions and the cost was clear and within my budget. They showed up on time (even early) and did everything quickly and efficiently. I felt bad because my new place didn't have the AC on (annoyingly) but they still worked and even worked around the two guys still working on my apartment (because my apartment wasn't ready even though they said it would be). Great service and I'm planning on using them again when I move soon!

Santiago's Team was first class…read more Good: - Showed up on time. - Great attitude from all the team members. - Handled with care. - Efficient with time. Bad: - None. Tip: - I would recommend using multiple people for a higher hourly rate. This was move 1 out of 2. Hope the 2nd round is just as smooth. Overall: I would recommend using this moving company.

I always come here when I need to ship a return back from an online order. I appreciate how fast…read morethe process is every time I come. I also really appreciate getting greeted, it goes a long way.

This location has great customer service. Prompt and friendly. The staff are proficient and get…read morecustomers in and out expediently.

Very professional and always on time for all deliveries. They usually keep you updated on the…read moreprocess and will call you before the driver arrives to your location. Prices have been very fair compared to others.

Great company to work with. ANR has a team of great individuals. Their professionalism, constant…read moreconsideration of logistic challenges, and overall pleasant attitude are some of the many reasons we love to work with ANR.

Handed us off to Anapa Movers (who were terrible). Didn't honor timeframes. Terrible…read morecommunication. Broken items, missing pieces and didn't assemble the basic items

From the owner: A better moving experience awaits! Dependable movers provide quick, affordable service for every…read morestep of your journey. Act now!

AVOID frontier van lines! They are extremely unprofessional, rude and shady. The managing…read moresupervisor, John Stanford is egotistical and refuses to put the paying customer first. They have not called us regarding the status of our move for the past month even though our stuff was supposed to arrive 2.5 weeks ago. When you tell John that it is courteous for a moving company to inform their customer of where their stuff is, he responds with "we are operating within our protocol to not inform our customers until 1 day prior to delivery"; this type poor business etiquette and customer service should and WILL be reported to the Better Business Bureau. Frontier Van Lines should not earn any business. They are taking advantage of their customers during a stressful time. If I could give them 0/5 stars, I would, but I'm forced to give them something. 1/5 stars is giving them way too much credit. BTW - Ben S. probably works at Frontier and is trying to increase their rating. The truth speaks for itself.

Do not use them. I have been asking the location of my items and they have no answers. Super…read moremanager John stanford. The entire staff is rude and do not acknowledge their mistake. It's been more than a month and I don't know where are my items.

This was they worst move I've ever experienced! DO NOT use them. They unprofessionally moved my…read morebelongings. Even broke my entertainment center. Go somewhere else!!!!