Update: flex storage did reach out to fix the issue…read more We were quoted 950 for a 4 bedroom house, garage, and we listed in the contract all the heavy items. We were given 3 movers, and at the time my dad was in the hospital needing a triple bypass, so it was just me and my mom. They refused to talk to my mom, since my dad set up the move. They didn't bring tools, dolly, anything. They took everything apart, and stopped working a hour in because they didn't think they would finish. They spend 2 hours on the phone with the company, and the company quoted us a new quote. 2,500. And that they wouldn't be able to move us till Monday now. Again we still had to pay for the "4 hours" which was one out of labor. My mom told then no and to just bring what's in the truck (which was 1 king, 1 full, 2 twins the bedframes to all beds in pieces, our kitchen table in pieces, our dryer but not our washer, and my moms desk in pieces. And maybe 20 boxes). Oh let's not forget one of our movers was 76 and not moving anything. When they dropped our things off they didn't even put together anything! Again all while my dad is in the hospital for open heart surgery.

!!!!!!VETERANS DO NOT USE!!!!!…read more I wish I would have looked at the reviews before hand. This team was out of Killeen. First they gave me a window then changed it. Then they send two young kids to move my stuff. They slide my 250-300lb dresser down concrete stairs on its top. I witnessed it about half way down. So I'm thinking no problem, surely negligence is covered. NOPE! Janella with Flex's Claims Team said my 97lbs dresser would received no coverage. I'm 6' 1" and 210 pounds, do you think I needed help with a 97lbs dresser. Bottom line this place is trash and they employ trash. -Retired, Disabled Combat Veteran.

Unless you like paying your rent on time and still being locked out of your unit time and time…read moreagain don't rent here!!!! I always pay my rent on time and today was the second time I can't get into my unit because they have put a lock on it for "supposedly" not paying. Receptionist or woman managing the office always has an attitude like it's not my fault this is your job. Needless to say I will be moving out of my unit as soon as I can. Hopefully I'll get a call back now.

Customer service was horrible 2:06pm on aug,29,2018 poor attitude picking up the phone and…read moreinforming me on size and prices

This is a great place for a rental they are not too busy, and not too crowded. Service is always…read moregreat and fast unlike many other u hauls I've rented from before. They also have a night-time drop off that's very convenient for me

Rented a trailer one-way, and despite there being half a dozen other closer u-haul places near me,…read morethe "central system" had me go all the way down here to pick it up. My first time renting a trailer and the people were extremely nice. Since I was traveling to a very rural area the system at first wouldn't let me choose a drop-off point. I got an email later that the lady was able to choose the location we talked about, so that saved me some time when I finally did drop it off. Even though it was raining off & on, the guy there was kind enough to bring the trailer out front and hook it up to my truck. We walked around and made sure the lights worked and the tires were good and all that. They answered all my questions about what I should do, what numbers to call, what if something happens, etc... Very polite and personable people. Would definitely rent from them again. The location is on the feeder heading south just as you pass under the beltway. Not the best location but if you've ever traveled 45 in that area you've probably passed it a million times.

had some damaged in my home and needed an air condition storage space…read more While the repairs were done I had to remove everything out of my home. But Not knowing the time needed for repairs I needed an accessible and safe space. Especially because repair supplies were non existent in the Houston area. I went to see Pam &Tom Knight at the Stuebner airline Self Storage area. Everyone was professional clearly understood and helpful. I can recommend this storage area (14929 Stebner Airline) and the staff as an excellent source. Great selection space and packing materials & understanding. Short or longer term storage I will always chose this location. Thank you very much. Stephanie K

I was in need for a vehicle transport and was referred to Pam. The most excellent service. Would…read moredefinitely recommend to everyone. Honest and trustworthy people. Thank you all

If i could give less than 1 star i would. Even 1 star is too good for this place. Stay away from…read morethis place. They tell you wrong information purposely to try and get more money from you. I'm only 1 month in and will be seeking a different facility. Customer service is non existent at this location. Will also be filing fraud charges from my bank to get the difference returned.

The worst management company ive seen in 20 years of storing my stuff. The place is totally run…read moredown. The doors dont work right and weigh a ton. my door broke off its mount while i was opening it because they let the support beams rust through. Leaks, thieves and complicity is obvious. my unit was broken into and they didnt even call me. they shut the door with no lock. totally absurd. Concrete floors have no moisture barrier so water leeches up. you cant even pay cash because of covid. thats the tip of the iceberg. Just not worth it. pay a little more to keep your stuff safe clean and secure.

Hands down the most professional and friendly storage I have ever been with!! Andrea is the real…read moredeal, her and her team keep a close eye on things and communicate very well, not to mention keeping the facilities so CLEAN!!!! GREAT JOB! Best storage investment ever!

Very friendly and helpful manager . Their prices are very competitive and they even had a nice and…read morethoughtful gesture when we opened up the unit we rented. In it were two bottles of water and a padlock they very well could have sold us instead of gifting it. I've used one of their sister companies in another part of town and was very happy with their service there too.

I have been using storage facilities for a long time with my business. Houston Premium Storage is…read morethe best. The door s entering are larger than most. They also have lights and power.

Mrs Lu Ann at public storage on Veterans Memorial @ Blackpool was Awesome helping me with my unit…read moreshe is fast and pleasant too talk too!

La Creasha was very kind and friendly,thorough and helpful. I felt safe and welcomed I would…read morerecommend this facility to my friends THANK YOU La Creasha for your great professionalism!!