I have been using Stor-It Mini warehouse for many years &…read moream grateful to have as current administrator Jennifer Blake. Jennifer has been a blessing, living in Hawaii, her communication has been above & beyond. Always letting me know what's going on pertaining to my RV storage needs. The value in service she provides is priceless! You have storage needs, call Stor-It mini warehouse& Jennifer! You'll be happy you did!

Very friendly and welcoming. The employee, Steve is believe (my apology if I misremember your…read morename), was very patient, knowledgeable, and helpful in finding the right size unit for my needs.

I called in to find where the military button on app for a small discount couldn't find it. so I…read morecalled the U-Haul company themselves and they said no we don't and the lady on the phone said I do not know why. know why either terrible business practice.

Make sure to DOUBLE CHECK your miles and gas they gave me a paper saying the miles on the van was…read more55517 but when I checked the van it said 55519 and the ladies didn't want to come out and adjust the papers for me since they was getting ready to close they told me to do it on the link they sent but I didn't know how and I had to come back the next day to pick up a hitch to pull my car and the ladies here didn't want to do it for me either or said that they couldn't but since I prepaid 30 miles they gave me 32 miles and said I wouldn't be charged for it unless I go over it

Great having the courtesy and attention to detail offered by the team at Ace Self Storage on Lamb…read moreBlvd in Las Vegas. They always have the place very clean and Accessible....and their professional, positive energy is a pleasure every time. Thanks to Sue , Beth & Darryl for the Great Work over the years !!! Kyle Turpin Sr.

I have rented a storage unit from Ace for over a year and I couldn't be happier with the service or…read morecost. Last year during a microburst storm, they called me while it was still raining to say they noticed water pooling in some areas; wanted to let us know in case we wanted to check our unit. We went right over and everything safe and dry. All the staff were working hard to clear puddles. Beth and the other lady who works in the office are unfailingly professional, and courteous. I should return the courtesy by learning her name! Thank you for your excellent customer service & security measures.

If you're okay with taking a gamble, feel free to use this company. I'll keep this short…read more We moved less than 5 miles away and somehow our 75" TV was damaged in the process. There was a team of 6 that showed up for the job. They were nice and professional. As a matters of fact, their team lead pointed out the crack in the TV after it got moved to our new residence. He assured us we would be able to submit a claim and it would be taken care of. The claim was ultimately denied and they said it's because we can't prove the TV wasn't like that prior to the move. So basically when we did the initial walk through, not a single one of the 6 men noted the crack?Interesting. Read other reviews and do your own research before using this company. It looks like this has happened to a few people.

On May 9, 2024, I reached out to Zippy-Shell, dba Pack-Rat ("Pack-Rat"), and spoke to company…read moreemployee, Ray Gudeman. He emailed me a generic price page for local moves, then directed me to Forrest Maynard, Long Distance Sales manager for Pack-Rat, out of the North Carolina headquarters. My request was for a move from Henderson, NV to Marcola, OR. At the behest of Mr. Maynard, I completed a reservation form and locked in the price of $11,248.00, to which we had agreed verbally. On May 20, 2024, Mr. Maynard offered me a senior discount, lowering the price to $10,750, which I accepted. He also advised me that my move would require only 4 containers. Within a day or two Pack-Rat sent at local "expert" to my home to do a walkthrough to determine if 4 units were enough. The expert's walkthrough was, in my opinion, very thorough, and included view of some large items, e.g., 7' work bench, patio furniture, 6' x 36' dog run, three 50-gallon water barrels, and three horse watering troughs. From the walk-thru it was determined that a 5th container would be required and that the new price would be $13,680 (this was later adjusted to $12,500, given that we chose to move to a destination which shorted the haul by several hundred miles). Mr. Maynard advised me via email that we would be packed up on January 17, 2025, and that we would be furnished with unlimited moving blankets and given 1-month free storage in Boise, ID, our destination city. No other changes were discussed nor were any other changes brought to our knowledge. My husband and I were shocked on the January 17th moving day to learn that Pack-Rat then determined that it would not only take 3 more containers to move us, but that we would have to pay for those containers as well. To our added surprise, not only did Pack Rat not move the contents of the dog run (we moved it), the workbench, the water barrels, and the horse tanks, but their actions demonstrated that the so called "expert" walk-through was without credibility, given that ultimately the company required the use of even more containers. Clearly, the original estimate, as well as the walk-through, were little more than a guess or a low-ball. Then, once our items arrived at their storage location in Boise, Pack-Rat refused to release those items to us until we paid the full balance they claimed was owing, bringing our total outlay to $20,100. In order to get access to these items, I had to pay Pack-Rat the final balance. Notwithstanding promises made to the contrary by Mr. Maynard and company agents, Pack-Rat committed other offenses as well. By way of example, and not of limitation: a) the company attempted to bill us for fuel charges, stair charges at the new residence, blanket charges, and various supply charges; b) they refused to repair or reimburse us for a cracked-in-half oak kitchen table, broken floor lamp, smashed collectable mugs, a hole kicked through the back of a hardwood bookcase, and c) they managed to lose a number of valuable items. My attempts to communicate with personnel of Zippy-Shell/Pack-Rat were not only incredibly disappointing but became increasingly frustrating to the point of maddening. I was treated with disrespect and passed from one person to another, none of which brought to me the satisfaction I sought, so desperately needed, and deserved. Management personnels' smug denials with regard to their failure to adhere to the agreed upon pricing and services, their condescending treatment of me, and their dishonest act of holding our goods hostage, not only speaks to Pack-Rat's total lack of credibility, but it smacks of what I have concluded, was dishonest intent from the start. Based on my experience, the buyer would do well to pass on what is, in my opinion, a classless organization, as it will likely result in the buyer's peril.

My storage was broken into and it seemed like know one at the facility even cared they told me that…read morethey saw nothing on camera footage.how does 10 units get robbed and nothing pop up on camera .no police came or anything .I literally tried to tell them about footprint and fingerprints and no one would listen

Great service! The agent assisting was very polite and explained all the details about renting a…read morestorage unit.

Mr. Altu is very informative, and ready to assist you, and super friendly! Said he would refund me…read morefor the locker and sure enough, I sent him a text after I finished signing the lease and paying from my home computer and he quickly responded back and confirmed the refund had been processed ! Even answered any other questions I had via text ! Super fast and friendly.

Stuff was in storage for 1 year and 11 months not once did we worry about our things the staff was…read morevery pleasant and helpful professional all the time , the building was very clean safe very easy to communicate with staff and I appreciate your help. Thank You Extra Space Storage

Best Self Storage and U-Haul rental around! Great location, very clean and well maintained, great…read moresecurity, and amazing staff. Kris and Ruth are always very friendly and helpful. Would highly recommend!

We've been with all storage. I want to say almost 3 years now maybe a little longer I know Debbie…read morerecently lost her husband, but the place never looked better. She's definitely got hands-on and keeps the units looking amazing. Every time we go in there she has a big smile on her face and she just makes us feel like we've known her forever. Where can you go to a storage business where the Manager really makes you feel comfortable? , There we know our stuff is safe and clean. We don't ever have to worry about the items in our unit getting stolen or broken into. The grounds are always clean! There's times where we have forgotten to lock our unit and Debbie will make a phone call to me and let me know that I need to come back and lock the unit. She looks out for us. We really really appreciate her. There's times where she's actually driven her little cart over and chatted with us and makes us smile because she always has something funny to say. I feel like we have made a good friend in Debbie and I know that if she wasn't there, we would be looking for another storage unit. It's amazing how one person can make all the difference. With all that being said, it's pretty obvious we love her to death and you're very lucky to have someone like that working for you!

Each time I patron this location, Jacob and Yvonne far exceed my expectations!! I have witnessed…read morethem clear out a full waiting room and every customer leave with a smile. My reservations are always handled timely, the accessories I need are always on hand, and the customer service is second to none!!

Jacob and Kristeena are very good, the customer is immaculate. I was very impressed! The team…read morework and knowledge of both of them. We went to a storage company prior and the guy who showed us the unit was like "i don't know he just told me to show you". But then we stopped here and they were very helpful and put my mind at ease because it was a last minute decision. They had everything we needed truck, dollies etc. thank you guys and keep up the good work. You are appreciated!!