I really hate to leave this review but I feel like I'm being ignored and have no other options. I…read morehired them for a move Friday morning and it has been a nightmare since. At the start the guys seemed cool, but as the move went on their attitude changed. They started complaining about how much stuff I had even though I did a full intake with them beforehand and we already agreed on a price. They even started insinuating I should go to an ATM to pay them more money, which made me feel uneasy and was unprofessional since the rate was already set. I moved into a brand new building where I'm only the 3rd person on my floor. A hallway light fixture was broken during the move and they told me they didn't do it. However, management knocked on my door later saying they have them on camera breaking the light and damaging the walls. On top of the building damage, my vanity was broken, some furniture was scratched, and the monitor for my work computer is broken. I've asked repeatedly for their insurance information so we can resolve this, but they aren't responding. I believe I've been blocked now because my messages are no longer going through. Please reach out so we can resolve this.

A little pricey for my move, but they showed up quick and moved quickly without damaging my things.read more

Have used this company before and it was a 5-star move. Called to see if they could move a bedroom…read moreto the office space and the office upstairs. They were here on time and did a very professional job will be using them in the future for other moves.

Unfortunately, my experience with First Step Moving was extremely disappointing. I read all of the…read morereviews and we specifically went with this company because of the amazing reviews. Our experience was quite different. I understand that the owners of this company are not present for the moves so they may be unaware, but these movers seemed to be amateurs. After the move was completed, the movers left their trash on the curb of our home, including water bottles, and also left partially empty tea bottles inside the house. That alone showed a lack of professionalism and respect for a client's home. During the move, they spent time talking on their phones, which slowed the process down. Several items were also left behind at the original house, forcing us to travel back after the move was completed to retrieve them. Many pieces of furniture were not placed in the correct rooms, which caused additional frustration and ultimately required us to hire another set of hands to help reorganize and move items properly. There was also damage to our belongings. My daughter's $400 dollhouse was broken during the move, mirrors were not attached back to the bedroom sets, and the bed was not put together properly. In addition, multiple parts of our furniture were left at the old house. To make matters even more concerning, my wedding ring also went missing during the move. This entire situation created far more stress than relief on what was already a very demanding day. I explained that as we hired movers specifically to make moving large items easier and less stressful. Unfortunately, this experience was the complete opposite. I truly hope the company takes these concerns seriously and improves their professionalism, accountability, and care when handling customers' homes and belongings. The owner Kristy reached back out after I left a vm and she credited one hour due to certain complaints expressed but after the movers left, we found several other issues. Christine was absolutely amazing with scheduling the move but there has been no follow up since I've expressed several other concerns.

AMAZING!! Wade &…read moreNoah were on time, worked efficiently and professional and they were very friendly with upfront pricing!!

I am a repeat customer simply because they are extremely professional and always go above and…read morebeyond my expectations. They are so careful with my items, wrapping each piece in blankets, straps and shrink wrap and gentle with everything they touch. Their attention to detail is excellent and they communicate well before and after the move. They may charge a little more than other movers, but once you see them in action, you'll agree it's well worth it. I highly recommend this mover over all others.

Put my household items here for a few weeks. Turned into a few months!! Price stayed the same and…read morethe items were untampered and all good (from what I can see from moving). Once I unpack and confirm billing has stopped for the next months I'll update (if there's any issues). Other than that... Dana, Paige and Nikki are AMAZING! This is my first time using storage and I didn't have to haggle. I didn't have to double check on charges or deal with any drama! In fact, Paige called to let me know that my account was not on auto pay (I thought I had set it up but that was something else). I was so happy she called!! After that it was plug and play. I ended up doing the unit longer and when I came out I was half expecting to maybe have some type of issue with maybe bugs or you know just regular stuff it was inside and air-conditioned but I figured there's gonna be some thing you know since it has been so many months. Everything was great for him as far as what I can tell if anything changes I will come back and update. This was one of the most positive experiences not only from calling around other places, but pricing, location and cleanliness. The biggest and most impressive part was when they cut the lock for me because I had left the keys in another state. They were able to give me a very good price for the extra work and I was incredibly grateful rather than having to call a locksmith! Dana is amazing! I absolutely love these three ladies! Great work! Thank you again so much for all of your help!

I big thank you to both Paige and Tanner yesterday who went out of their way to help myself and my…read morefather when we were getting things out of our storage! They went above and beyond and even helped me with cleaning some dust/dirt off furniture with a blower machine and sweeping out the unit without asking. Amazing costumer service! Thank you both!!

Manuel Luis and Juan Best move to date, and I've moved…read morethree moves in five months. Their care was exemplary in the wrapping and moving of my belongings and furniture, and no time was waisted. Hopefully I will stay in one place for a while; however, should I plan another move, I'll be sure to contact AM Moving Company. thank you Gentlemen!! Jim Wishart

They didn't complete the move because the truck was too small, delayed the delivery holding my…read morebelongings hostage for yet another demand for more money and another payment had to be made before they would unload. They ended up charging me almost $3000 over the estimated $5000. I've tried for a resolution but keep getting passed to different departments and companies. I finally filed a complaint with the Texas Consumer Protection Agency and considering a small claims lawsuit. I just kept paying their new demands to get all my worldly possessions delivered supposing I could resolve it afterwards. The reviews I read before hiring them were all positive but since, I'm finding the negative reviews describing the same abusive patterns. This is definitely not the moving service to hire!

First Step Moving is the BEST moving company I have ever used. They are communicative, fairly…read morepriced, customer service oriented, careful not to damage anything, flexible and ensure everything is where you want it placed and much more! I used them not just to move but also to help pack & unpack. They saved me DAYS of packing and unpacking and the frustration associated with trying to box, unbox and place a house full of belongings. Someone told me this organization would be a blessing to me and they absolutely were! Small leadership team is very engaged in every step and work hard to ensure satisfaction. I would give them 10 stars if I could! They are fantastic...... HIGHLY RECOMMEND YOU GIVE THEM A TRY.

First step moving company is top-notch! Dio and Logan were punctual, responsible, respectful and…read more100% fabulous! They came to help me move my piano to a new location. Not only were they super careful with it and completely understanding of my feelings but they also provided me with some great advice on how to repair a piece that fell off the wheel. I would highly recommend first step moving company and I will use them for all my moving needs!

Dallas best of the best! I move about every two years and…read moreused multiple different movers. Upon hearing them from a friend, I've never looked back. Used their services twice now, I can't give them enough credit on how professional, caring, and quick service they provide. They're exactly what you expect from a moving company. Their rate may be a little higher than most competitors but you'll end up paying less overall. I saved $150 during my move since they finish faster than other competitors.

Good job. Movers arrived on time. Everything made it safely. The two hour move was reasonably…read morepriced.