This is the premier storage company anywhere! I hate to give a great review in fear I won't be able…read moreto get another unit Hah! The manager Nik is a cool dude and Megan is so sweet! Their prices are way below market and never go up like the big storage companies do. They are family owned and that's rare my wife and I recommend them highly

Storage Town is one of the best storage facilities I have seen. The staff is great and very…read moreaccommodating and pleasant. The facility is very clean and orderly, unlike others that I have seen. If you are looking for a storage facility this is your best bet. It is a very secure location, and you can tell these people care about your belongings

The units are amazing. We were looking for a storage place close to where lived. ATX appeared the…read morebest for the buck. There are elevators on site and carts to move your items in and out of the units with ease. I recommend purchasing a lock on site. It is easier with this lock than a normal padlock. There are four sizes of the rooms. The largest is a large 10x15. I find getting the largest unit was better and few dollars more for the unit value. The next is 10x10. They have two smaller units. When you select a unit, be to remember your access code. You are going to need it to where the units are and to ride the elevators. Be sure to return any cats you use, it's a good sign of proper use in a storage facility. The two top mangers Paula and Howard are super nice along with the rest of the staff. You have a three day grace period to pay your dues before a late charge is applied. To prevent late charges, they accept auto pay. The units are open 9:00am to 9:00 pm Monday -Sunday. The staff is on duty from 9am-6pm. Be sure to be out by 9:00 or you will get locked in. They also have boxes and pack stuff in the office.

The facility is easy to access and the on-site staff are courteous, but I strongly advise against…read morestoring your belongings here due to an ongoing rodent infestation and poor handling from management. There has been a known rodent problem since September that management has failed to properly address or communicate to tenants. Several of my belongings were damaged, and others exposed to mice excrement as pictured. The only response from management has been to place glue traps, which do nothing to resolve the larger issue. When I requested to move units because of the infestation, I was initially offered a new one at a higher rate, which I found shocking and poor customer service, and then moved to another unit on the same floor--only to find that one quickly infested as well. Despite acknowledging the rodent issue, management offered no meaningful assistance or compensation beyond insurance that didn't cover the extent of the damage. This experience was extremely disappointing. Avoid storing your items here, and if you are currently stored on the 3rd floor, I would strongly suggest checking your items for signs of rodents.

I really enjoy the staff who works here at East Central mini storage. It isn't the most convenient…read morewhen you have to make an appointment just to speak with someone. When you perhaps need a lock cut or need anything of the storage unit nature, it's not as easy as walking into their office. But when you have the appointment, they are so helpful and nice. I suppose that's really not so bad considering the decent price in this small storage unit operation. The units are just fine and what makes this place special is the unique, local vibe to it. No corporate gimmicks or pricing.

East Central Mini Storage has exactly what you want in a storage complex…read more + It's entirely made of drive-up units (aka, no lugging couches up elevators) + It's a locally owned business + Competetive prices + Gated Access, where everyone has a unique code + Lights in all the units + Centrally located I haven't been here long, but so it's rained 3 times since I signed my contract and there's been no flooding in my unit. There are large gaps between the doors and the ground, but that can be fixed with some plastic wrap if you're super concerned about it. Overall, I'd recommend this facility to anyone who's looking in the area.

Absolutely disgusting and infuriating experience…read more Do NOT rent here. My original unit was infested with rats -- droppings, urine, and filth everywhere. My property was destroyed: boxes chewed through, rugs and belongings soaked in rat urine and feces, and I had to throw so much away. After months of dealing with this, I moved to a new unit just three days ago, only to catch another rat inside. There isn't even a trash bin available to dispose of the rat that got caught in the trap. It's unbelievable that a facility charging these prices allows this kind of unsanitary, unsafe environment to continue. Management needs to take action immediately with full extermination and real preventive measures. This place is a health hazard. Do not store your belongings here.

I would give this place negative stars if possible. Not only has my unit rate doubled in the past…read more2.5 years, the units have become infested with rodents that have destroyed over half of the stuff I had stored. Much of which cannot be replaced. I have complained about the rats multiple times and nothing is ever done. They just keep hiking rates. We are moving what's left of our stuff out of there this month. STAY AWAY from this place! When I contacted them about the loss of items and the rats....they did graciously offer me a 1 time $61 credit to my account. I told them to keep it and put it towards pest control. This entire facility is run by a slumlord.

For more than 2 years I leased two spaces in your Unit. During all of these time, Douglas your…read moremanager, was very efficient, very kind and fair. Thank you for your services, I will recommend your business to all my friends!

I stored my vehicle at this facility for a month and the experience was flawless. The space is…read moresecure, clean, and perfectly organized. Communication was prompt and clear from day one, and I always had access when I needed it. I loved that the location is in a quiet area with constant surveillance, which gave me complete peace of mind. My car remained in the exact condition I left it in. It was a professional, reliable service--highly recommended for anyone needing worry-free vehicle storage

STAY AWAY FROM HERE!!! My vehicle was towed here and after a big run around to finally get it back,…read moreI had many things STOLEN from it! money, shoes, a bunch of tools, and other valuables. They even took all the spare change, pathetic I know, but just shows they are willing to take ANYTHING from you. The responses that I was getting back from the guy in charge on why all my stuff was missing seemed so scripted. Don't think it was his first time STEALING nor will it be his last so BEWARE of doing business here they are nothing but THIEVES at this place! This is my first review anywhere but I'm hoping I can save someone out there the headache of dealing with this "business"

Great place and great price to park my TT. Security looks good there. Jesse was very helpful.read more

I've had my items here only 3 months and apparently someone possibly an employee broke in and stole…read moreall my tools. I think it's really odd there was no sign of break other than them removing my lock nothing was broken on the door. But I was late with my payment so they broke my lock off and placed their own lock, then when I paid up they left an extra lock in the unit. It appeared they threw the replacement lock on the floor on top of all my things that had been thrown and scattered all over the floor from the break in. Honestly it feels like they were the ones that went in and took all my tools that I use to make a living. I think they were trying to recoup money since they thought I wasn't going to pay before they auctioned it off. It's really some bs and my instincts are strong about this one. I believe it was broken into last week. If yall had your unit on Victor street broken into on the third floor last week, I would definitely call to complain to the owner or the corporate office for public storage on Victor street in Austin tx. Especially if you were about to go into auction or were late on your payment. I think it's wrong that there are no cameras in the halls of this place and what's the point of have onsite property managers or anything if they aren't reporting the storages being broken into or calling the owners. Why do we have to go to our storage a month later to find everything missing. I really feel they either go in or have someone go in for them to steal. There was a suspicious dude outside when I went he was literally sitting in his truck just watching people drive in and out. He wasn't security or maintenance. I have half a mind to sit and watch for suspicious behavior because I paid to have peace of mind and my peace is gone along with 5,000.00 worth of my tools!!!!! I covered my tools in blankets that's why it feels it was an inside job. The main items missing were my tools mechanic tools and a back pack containing all my medical records and birth certificates of my children's. I have OCD and my storage was neatly organized so I know exactly what was taken. I read some where that public storage takes your legal docs or medical paperwork out of the storage before it goes to auction. I'm pretty sure it was an employee went took my valuable things along with the back pack so they could pass it off as normal procedure. They didn't count on me paying my bill before the cutt off date.

Building was fairly clean inside and out. Seems relatively secure. App to open main gate and doors…read more There was only one cart, which was in use when I got there but I did get to use it. It's a larger facility. Exits are marked, but I'd also like signage pointing to the front entry, differentiated from side exits that open to the outside. My unit had some dust/powder stuff on the side floor but pretty minor. Manager is friendly and courteous.