THIS FACILITY THREW MY STUFF IN THE GARBAGE WITHOUT EVER NOTIFYING ME. My bill was paid, and…read moreapparently there was a miscommunication with the manager on the amount of units I was renting (they claim just one, when we had discussed two) but NO ONE ever reached out to me, despite them reaching out about other issues. Long version- I rented a small storage unit and quickly realized I needed another. I spoke to the manager and got it taken care of. Apparently when this happens, you have to transfer your goods from one unit to another as SafeGuard does not allow 2 units at once to be rented (which i found out yesterday via disturbing details of my items being thrown in the garbage). I was never told to transfer my items; I live a hop and a skip down the road and surely would have been there to retrieve my items that were "necessary to transfer". Fast forward several months, I go to the smaller of the two units I rented and it's "available for rent". Everything is gone- they said they threw it all away. Apparently there was a miscommunication with the manager and he believed I was simply moving my stuff to the other unit instead of renting both. Fine. But no one ever reached out to me about it. No emails. No calls. No texts. No letters. Meanwhile, I was two-days late paying on the unit last month and got a call each day I was late. They clearly had my correct information for that, but not before THROWING MY THINGS AWAY. They offered me a pitiful 2 months off my storage unit for the inconvenience. Less than $500 for a laptop, my entire summer wardrobe, cameras, camera lenses and supplies as I have a photography company, not to mention items of sentimental value that cannot be replaced!!! I find it suspicious that the boxes were simply thrown away- typically storage that is abandoned in their eyes would be auctioned- this was just thrown in the garbage? This has been a horrible experience and I am weighing my options on how to proceed.

I made a reservation online for a unit. I tried to stop by 4-5 times to pick up keys and finish up…read morethe paperwork, and every single time there was no one there and a sign saying "be back in 30 minutes." It took me over a week to get my keys, meaning I paid for an empty unit for over a week. However, Hector at the counter was really nice and helpful. I highly recommend working with him. He was super helpful and patient in asking all of my questions while seamlessly dealing with other guests as well. The actual facility is very clean and well lit, and the units are reasonably priced and a good size. It seems safe, too!

They tried to scam me out of money after I returned the Uhaul vehicle. The emailed me without any…read moreevidence. So I disputed it and asked for basic supporting evidence, including the actual citation, citation number, issuing agency, date, time, location, and proof that it occurred during our rental period. Because I pushed back, they wrote me and said it was a mistake and still never provided any evidence. Very likely because no violation ever existed. I would not recommend this business.

Thank you for the fast and professional service. Will be back. Did not have to wait long. Employees…read morehelped me right away

Jenna, Jade, Kenny and Brian have gone above and beyond to help with my daughter's move from…read moreFlorida to Bushwick!! I can't thank them enough for their persistence in finding her misdelivered packages! First class all the way. I will be doing business with them again for sure!

I recently purchased a work of art at an Auction House in Brooklyn and contracted with Bushwick…read morePost to go to Manhattan, pick up the item, pack it and ship it to me in Delaware. They responded quickly, unlike most of the other options suggested by the Auction House, quoted a reasonable price and did a FANTASTIC JOB! They were very easy to communicate with, the item was shipped very quickly and was packed with amazing care. I have used many shippers around the country when I have purchased things and Bushwick Post was among the best, if not the very best!! I HIGHLY RECOMMEND BUSHWICK POST.

This is the 3rd time I have used Piece of Cake. They completed my move from lower Manhattan to…read moreCenter City Philadelphia this past week. They had seamlessly loaded the contents of my 650 square foot apartment including large/heavy fragile furniture with glass (8 foot tall dresser with mirror weighing 250 lbs, and 50 galloon reptile tank) in about 1 hour. We promptly left via car to meet them at our new address in Philly, and they arrived at exactly the same time as we did. They unloaded the truck in about an hour again, and helped partially unpack and put items in the proper places, especially the furniture that would have been hard for me to move on my own later. I will continue to use Piece of Cake, and have recommended to several friends over the years that I have been using them. It was quick working with the customer support team initially to quote the move, make payment, and on COIs and confirmation. When we move again in a couple years Piece of Cake will be the only mover I call. My recommendation to others considering the service, be transparent and honest about the contents of your move, especially items requiring extra protection even if there is an additional fee involved. There were no surprise add-ons in my move because we carefully selected every single item that would be included in our move early on in the process, and made sure to reply in detail to the follow up emails regarding insurance, access to the apartments (stairs vs elevator, reserved elevator, etc.), and so on move-in day everything went off without a hitch. Piece of Cake are professionals and we love the service.

I want to post an update to my prior review…read more As bad as the moving experience was, Piece of Cake Movers completely changed my view when it came time to address the issues I raised afterward. Emily handled my concerns with professionalism, fairness, and real diligence. She could not have been nicer. She listened, took the issues seriously, and worked through them in a way that felt fair and respectful. My original concerns about the move itself remain what they were. But I also recognize that any business of this size can occasionally have a bad crew or a bad experience in the field. What matters is how the company responds when that happens. Here, the response after the move was excellent. Credit is due where credit is due: the post-move customer service, especially from Emily, was outstanding. For that reason, I am giving the company 5 stars for how it handled the aftermath and resolved the issues. I will use them the next time I move. Emily was that good. HIGHLY RECOMMEND! Thank you, Emily.

staff always friendly never wait long, they even take clothes for donations. This definitely helps…read morewith decluttering for me . They are open on weekends as well. highly recommend

Super disappointed. The service was terrible. Everyone seemed all over the place, overwhelmed and…read moredismissive like if they didn't want to help me but needed to. Not friendly at all!! Would not be going back.

In 2019, I worked with Mr. Aron Freshtman for an apartment move, and his team made the process…read moreincredibly easy. Aron is super communicative and transparent--no hidden fees or surprises. Now in 2026, I sought him out again and was happy to see his firm has grown significantly since my first experience six years ago. The pandemic years really did warp time! Even after all this time, Aron was quick to respond and connected me with Jacob. Jacob has been fast, communicative, and accommodating. I'm happy to report the firm remains just as committed to a superior moving experience. Jacob walked me through every scenario and potential challenge for our upcoming move and provided an excellent price. Moving in NYC is rarely stress-free, even with meticulous planning, but I'm feeling confident. The move is coming up soon--I will update this review then, but fingers crossed for another smooth experience! Update from move day (UES to UES) : we had to reschedule our original move date due to unforeseen circumstances. I reached out to Up and Go on the morning of the move and Luka got back to me at 6 AM. I was so relieved he gave me a new date and time (and charged me a reasonable reschedule fee) and the crew showed up on the new date and time and were exceptional. Shout out to sr. Bojan, Jr. Bojan and Lala. Really the speediest moving team. All in all I am so happy with our moving experience, they really are Up and Go!

I would strongly discourage anyone from using this company. If I could give zero stars I would…read more This was one of the worst customer service experiences I've had. I hired them to move furniture from a storage unit in New Jersey to my apartment in Brooklyn. Before the movers started loading, I personally walked through the storage unit and pointed out everything that was supposed to be transported. Despite that, one of my largest items, a standing mirror, was left behind. What made the situation even worse was the conflicting information I received. When I asked where my mirror was, I was initially told it was in the building lobby. Later, I was told it had never been transported because it wasn't on the inventory. Those explanations contradict each other, and no one took responsibility. The move also resulted in damage to my carpet and trash can. Several of my moving boxes were crushed, and my sofa was wrapped so poorly that the protective wrap had already come apart during transport. Instead of addressing these concerns, the company responded with excuses and attempted to shift responsibility. Another thing that stood out was that payment was required before the move was fully completed. Looking back, I understand why. Once they had been paid, there seemed to be very little interest in resolving the problems. If something goes wrong during your move, don't expect accountability. Based on my experience, I cannot recommend this company and would never use them again.

Excellent service, the staff is very friendly and the space is very clean, its easy for parking and…read morethey help you with everything you need!!

Very friendly, very transparent. And very helpful workers and work environment. I feel safe and…read morevery accommodated.

I have been using them for the past 2 years and I can say all around great…read more Prices, service, on time delivery SoI am definitely will recomandvthem to all

I have to move in a couple weeks. I need boxes in which to put stuff so I can have my stuff at my…read morenew place. I can't get these boxes by going by supermarkets, I need real boxes that have never been used. It's not me, it's my stuff - none of my things like to be anywhere where food, livestock or various sundries have been first. I have ordered from U-line in the past, but their shipping is outrageous, almost as much as the whole order. I did a little Google search and found suppliesformoving.com. At the time of the order, I had no idea they were in Brooklyn. The site is clean and all the information is readily accessible. One can guarantee that this website did not cost a lot of money, but it works. One of the best things about this company is that they have pre-prepared packages of boxes, tape, etc. divided by room and/or rooms which makes it a little easier. They have boxes for junk, boxes for tvs, boxes for lamps - are you following me here? They have supplies for moving - tape, blankets, plastic wrap, paper. So I go online and make my order (FREE shipping by the way on everything!) and expect it to come in a couple days according to the site. After the confirmation of sale is where it gets good. 30 minutes pass and I get a call from the company saying they can deliver today, the same day, in the late afternoon. OK. One hour later I get another call that they can deliver right now. Yes please. Approximately three hours after I ordered many, many boxes, they arrived in perfect shape. Having no idea this company was in Brooklyn, I guess I should consider myself lucky. The customer service was fantastic and the boxes have been working just fine. If you want quick, efficient service and if you want to get your supplies to pack and move in an instant, go to suppliesformoving.com.* ________________________ * If all of the bottoms of the boxes break while moving, damaging all of my kids' toys and my valuable possessions, I reserve the right to come back and be extremely agitated.

Great service. A great member of the community. Lots of great art supplies. Decent prices.read more

I went to drop off my fedex package at this store on Saturday. The store a bit far from my home but…read morebecause of my local store is closed on weekend so i have no choice to walk farther. Actually I went to this store many times, passport pictures, printing documents, shipping, etc. they are dog friendly so Im glad they are and this store will be one of my list for weekend shipping.

Express Haulers Moving company helped us with our local move this past week. I was very impressed!…read moreI probably sent about 6 requests for quote out to different companies and Lynn at Express Haulers was the first to call me within a minute of sending the request, and the only one persistently following up with me. I told every company that we have a small move as we had been moving things little by little by ourselves, only Lynn provided me with the lowest minimum hours and competitive pricing. When I said I would get back to her, I appreciated her persistence in following up. They estimated 2.5 hours of work and Carlos and his team did a great job efficiently moving things, only took 30 more minutes than they estimated. They also didn't have any hidden charge for wrapping material for couch etc. My husband at the receiving address said they were very careful with our newly renovated home, the floor, the wall etc as they moved and assembled furniture. After the move, the owner Diego himself reached out to check in and asked for feedback. As somebody running a business myself and working with business owners, I really appreciate how they run their business, the efficiency, the flexibility and the care. Will recommend them to anybody in my network who needs moving services.

Eddie, Carlos and Mejia did a great job! Would highly recommend their service 10/10!read more