Edit: After posting this review Hy's contacted me, apologized for the overcharge and refunded the…read moredifference to my credit card. Because they corrected the problem I have revised the review to 4 stars and will continue to use their service.

Their pricing is misleading and they charge you much more than what you were told. When you call…read moreto discuss it with them, they make all kinds of arguments that don't apply, even in the face of a written quote. Do not use this service.

My iPad Pro was having a difficult time installing the new iOS 1 5.0.2 for reasons passing…read moreunderstanding. At about 10 o'clock last night I managed to schedule an appointment with the Apple store at Westfarms mall in West Hartford Connecticut so that a tech could look at it in person. My appointment was for 5 PM today. I got there a few minutes ahead of time and was greeted pleasantly and asked to sit down and they would be with me in a few minutes and they were. A technician asked me several questions about the problem, seated me at the table and said he would be right back. He came back with his Macbook, connected up my iPad, put it in DFU mode, and in less than 30 minutes I had ios15.0.2. Through the process he showed me how I could've done this at home if it ever happens again. Terrific job by great people at the Apple store!

I walked into this store to buy a product. Instead of walking the sales floor or doing anything…read moreuseful, a clutch of employees were leaning against tables talking. What? You can't stand on your feet? It has to be tush to table? Cool. They saw me walk in and go right to the product I wanted. I know this because the product was five feet past them. Since this store can't just have registers like a normal store, you need an employee to come over and ring you out. I had to go interrupt the gossiping teen boys (ok they were men in their thirties but as far as I care, they had the souls of gossippy teen boys). Nobody who works at this store seems to understand that it is their literal job to help customers. Finally a woman helped me. Interesting. Only saw women helping people. All the men standing around talking to each other like they had a thumb up an orifice. After insisting I give her enough personal information to successfully steal my identity if the store wanted to, I was allowed to purchase some headphones. When I left, the manchildren were still talking about their video game, as they had been the entire time. I think the 20 min I spent in there showed me enough about the management of that location that if I were making decisions, I'd be cutting people. Crap leadership leads to crap behavior from your team and crap experiences for customers is the end result. Thank god I was just passing through and don't have to go back there. Slack jawed buffoons. And one overworked woman.

While the individual teachers are great the management of this location has been lacking. Even…read morebefore this most recent COVID flare up there has been staffing issues causing children to not be allowed into their assigned classrooms, requests for voluntary days off and the occasional closure. There is a closure next week for a few days which is COVID related and to be clear that's not what this review is about. What it is about is long lasting staffing issues that are effecting my child and family. This is not impossible to deal with but it's difficult to recommend EPC when compared to its local contemporaries until things stabilize. Any follow ups or comments to this review will be addressed with updates.

I'm new to the EPC family but have been a happy customer thus far! The center is in a bit a flux…read morewith staff changes, room changes and the expansion but they are doing a pretty good job managing things and keeping everyone happy! My favorite feature of EPC (and is actually a primary feature that sealed the deal compared to other centers) is the tadpole program. I've got so much anxiety about being away from my child and so its nice to see her happiness during the day. I greatly look forward to getting those pictures each day. Unfortunately with all the things going on, there are some days where we get either 1 picture or none at all; however I know once things start to settle, it'll get much better! :) The tadpole system can be a clunky and so sometimes you get these random pieces of information in your daily report...probably not an EPC issue but hopefully feedback goes to tadpole so they can improve their software! In addition, sometimes all of the information isn't correct in tadpole (i.e. maybe your child ate twice but its only logged once) however i am able to ask the teachers and they can let me know what happened in a given day...again I think its just been a little crazy lately and things will start to smooth! I'm glad I can ask any and all questions and everyone is extremely responsive and helpful. The free diaper service is awesome for the under 1 year olds and much appreciated! The physical location is great and convenient even during rush hour! It's nicely tucked away and not in a congested area. Most importantly, the staff is amazing. Love the chickadees ladies! I can talk to them about my daughter or the random things happening in my day/week and its nice to be able to build a connection with the people who spend the most time with my daughter during a week. I appreciate the time they take to listen to all my comments and questions. Lastly! We would highly recommend EPC to any family. Looking forward to continuing our time here and for all the in the process things to settle :)e

They called me multiple times and were insisting I signed with them immediately. I stated multiple…read moretimes I was only looking for quotes and they were insisting I signed. I finally had to be a bit rude to the girl because she wouldn't stop. They then called me 2 other times that same day. They were also significantly more expensive than other companies I did check out later.

Do not use this company. After calling on a Friday and told a representative will call me on Monday…read moreto set up appointment for evaluation, no one contacted me. After calling 8 different numbers by inept people answering phones and giving me other numbers to contact and leaving voicemails, no one called. Going locally. Orkin is too big and their customers are too small

I had an exceptional experience with Frontier Fiber installation at my house yesterday. The…read moretechnician was thorough, personable, and made sure that everything work everywhere in my house and even outside the house on my property. He was there for three hours because they had to run cable from a neighbors pole up the street. Excellent service.

Very poor customer service, attempted to contact a live agent and got prompts with a computer…read morevoice. Got nothing. This is the first time dealing with frontier and I am very disappointed. Everything came to a crashing halt. The app wasn't much better either. Could not get to reschedule an appointment. Kept getting an error message.

Fantastic!! Abdul and Kyle just left and this is the best cleaning that's ever been done here! I…read morehave a light colored entryway and it's SO difficult to keep clean! I'm looking into their frequent buyer program, and will definitely have them back! Very fast and thorough!!!

FRANK the "'manager" from south Florida was a jerk from the…read morestart over the phone. I made it quite clear what I was interested in and how much I was prepared to pay (without any up charges). after waiting all day at home, the technician tried to upsell me, which I politely declined. he then said that the job would cost approximately $100 more than originally quoted over the phone due to the "material of the carpet"- mind you, it is a standard 8x12 carpet and I could just buy a new one from Amazon for the amount they wanted me to spend. I apologized for wasting the technicians time but was unwilling to pay almost $200 for a basic carpet cleaning when you can rent a steam vac from Home Depot for $40. he called his "boss" who said he told me over the phone initially it was a "free estimate" for someone to come down. never was that explained and I had also made sure to ask about the total cost in advance so that there were no surprises. it was not the technicians fault but it was a big waste of all of our time. additionally, the guy was subcontracted did not even come in a Stanley steamer truck. this seems shady and unsettling. will never call or recommend Stanley steamer again. As a woman, I feel like if this were my husband dealing with them this would have never happened. VERY dissatisfied and disappointing

Never hesitate to call this company. a year ago our drier wasn't working; Trevor came to check it…read moreout . It wasn't the appliance; the juice wasn't coming through. Found out water got into the fuse box and the circuits were jammed up . Trevor not only saved us from buying a new drier but rebuilding our house as the electrician was surprised we never had a fire. Fast forward to now, the drier is squeaking Trevor replaces a few parts. Basically a new drier for less than half of the cost of a new one. Trevor, you are a gem and a gentleman!

I would not recommend using this company. We originally hired them to repair a component on our…read morestovetop. Not long after the repair, the stovetop began sparking in the exact same area where they had worked, so we had to call them back. The technician who came out was very professional and even acknowledged that the original repair had caused the new issue. He advised us to contact the office regarding the charges. Unfortunately, despite this, we were still required to pay another $226 service fee to fix a problem that resulted from the initial repair. The technicians themselves were friendly, professional, and courteous. However, our experience with management was disappointing. They were condescending and unwilling to take responsibility for the failed repair. Because of how this situation was handled, we will not be using this company again.

If you wanna get over worked -,under paid & appreciated + simply just get ripped off then this is…read moreyour company.

I have been emailing, chatting to the company to change my mobile number in the system for over 6…read moremonths... The only thing they say is we need your license and picture of you. And I send it and NOTHING CHANGES. YOU CAN'T TALK TO NOBODY OR NOTHING. YOU ALREADY HAVE TO WAIT A WHOLE YEAR TO BE ACCEPTED.