If you are late on payment you are in trouble!!…read more I had a $185/mo locker for several months and was late on November due to a shortage in my work schedule. I was inundated with texts and emails and ultimately had a $505.00 total due with $185/mo locker!! Beware!! Fat cat that ownes this place is a blood sucker that will jack your payment so high that you wont pay and they will slap a lein on you and they will take your possessions!

Although the facilities are nice, beware of large yearly increases in rent. Also beware when you…read moregive the required 10 day written notice to move out, they will only prorate if you're out by the 5th (and they don't share that information with you either). There's no on site garbage either. And when I complained about the large price increase for no reason, the did come down a very little bit, until I told them I was moving my stuff out then my price was increased for the last month. I'd never go back there again for my storage needs.

I used a 10x10 storage unit for a year and 4 months. I always had access to it without any issues…read more The facility was super clean, and they had a dolly and flatbeds to use for moving items in and out, without any charge. Their application is easy to use and user-friendly for accessing the entrance code and making payments. Catalina assisted me with completing the move-out, and she was super helpful and attentive. I would highly recommend CubeSmart for storage needs.

Kathy at CubeSmart has been amazing to work with. She has been very attentive to our needs and…read moreextremely helpful. This was our first experience with a storage facility and we are very satisfied. Great customer service from Kathy!!

Had to switch units from one day to the next, and both DJ and Angel were very helpful in answering…read moremy extensive questions and helping me with the transition process!

One star only because II can't give 0 Worst customer…read moreservice ever Especially 2620 Lake st in Hanover Park IL but also the company as a whole. Don't return phone calls, don't follow up, prices raised without much notice, rude, terrible experience overall

After making my third payment, I just received notification that my monthly cost went up $100…read more During my first month of occupancy, the wall between my unit and another unit was blasted open and knocked all my shit over. It would be extremely inconvenient to move now so I guess I gotta suck it up. What an absolute shit business model this place has. If you don't want your monthly cost to go up, don't rent here.

I wouldnt rent here. my rate increased by $70 in middle of winter, which doesn't make sense because…read morethey said they had trouble renting my space out because it was the biggest one. so i decided to leave. I was told I had til the end of month to get my stuff out but wasn't allowed access through the gate unless someone let me in. there's almost no one there when you need someone. if you call, they call you back days later.

Mary (the Property Manager) and Daniel both were very helpful in finding me the right unit and…read moresigning me up. The $1 "first month fee" only applies to some units and does NOT include two required add-on's: (A) a $25 admin fee and a (B) $20 lock for the unit. So while you get a month of rent almost for free, there is fine print that costs $45. Just a heads-up on that. The climate-controlled units are really nice; the hallways use motion sensors to light as you walk around and it's 55-degrees all day and night, so perfect regardless of outside conditions. There are no electrical outlets understandably, so if you need light, you can store/bring an electric light source just in case the hallway lighting isn't enough for you. This is a big place, so the front office is kind enough to borrow out [upon request] two flatbed carts so you can roll stuff away from your vehicle. Nice touch! I recommend reserving online to get the best price and availability. This location has an awkward entrance and exit onto Irving Park Road (it only works well if you're headed west and then continuing west, haha). Of course, that's what a U-Turn is for... :-)

Signed up 3 months ago; today I received notice that my rate was doubling due to "market…read moreconditions".. I called to ask questions, and received somebody on a different border who played the card that they couldn't understand me or my questions. 100% bait and switch. I also had a problem with the representative on site. I specifically declined insurance when I signed up, and I was given insurance anyway. I work in insurance; I didn't select it. The manager knew what she was doing when she created my account. I do agree they are a bit shady.

I stopped by the Roselle IL location ( property # 26824) to figure out a good size unit for my…read morefurniture that i would like to store. I met the most professional, sensible, positive, and warming Manager by the name of Princess G. She was very knowledgeable about her store had a answer for everyone of my questions without hesitant, offered great products to protect my furniture which were at great prices. I definitely recommend stopping by this location so your experience can be as awesome as mine. sincerely I. A.

This review and decision to move out and discontinue all business effective next day with Public…read moreStorage is in response to how I was treated and talked to today by Monique at this location. I have never had issues with Public Storage in the past and this location was no different. Was happy with accommodations made for me, previously. Today, I was moving around things between home and storage and came across an old metal shelving unit in my storage garage. My truck bed was already full with items so I was not able to drive up to the garbage area with it loaded. In a hurry to avoid the rain, I quickly carried the shelf around the first row of garages and left it near the garbage to circle back with Monique to discuss if leaving it there was an option this one time. After quickly returning to my truck to grab the rest of my things, Monique came around the corner and in a very rude and charged manor, approached me with the very first question of whether or not I was moving out. Then on to the shelf being left near the garbage, then quickly scolding me for leaving it there. I was interrupted several times by Monique and not given the opportunity to even speak or explain my intention to ask her about the shelf after I was finished loading my backseats. Monique was incredibly rude, inconsiderate of the situation, and was too focused on the posted signage than to listen to a long term customer across Public Storage locations on what the situation was and what my intentions were knowing the rules already. I will be moving all of my belongings from this location and going elsewhere. Highly recommend staying away from this location in particular. 1 star is generous after today's interaction. Not to mention price increases every 3 months that have to be 'fought against'.

Susan was nothing but great getting us set up with our storage unit! The facility itself is clean…read moreand convenient. Would highly recommend if you're in need for a storage unit (we did climate control).

It's a nice place and the storage units were clean when I moved in. It's also very convenient to…read moreget to from my house. The rating is only 2 stars because they raise their rates often and I feel that the rent is already high. It's getting to the point I can't afford it, especially the next time the rate goes up.

rodents. don't store here unless you like mouse poop & random rent increases with no warning. I…read morehave been using facilities for ove 25 yrs & this is the only time I have had to throw stuff away - they should be ASHAMED of themselves & when I leave I am going to be leaving anything that has mouse piss in it.

The place is infested with mice they delete my reviews on google. We are looking for a new place we…read morehave caught 6 mice the past 2 weeks with traps in our unit. There's mouse poop everywhere. They didn't seam to care when I had brought it up to them either. The place is disgusting. Never had issues when it was Extra Space storage