I was a tenant for over a year and needed a bigger unit so I inquired to the manager and he quoted me a price. I still had like a week left on my unit at the time but really needed to move into a bigger unit so I came back the next day to make the switch and pay the difference and all of a sudden the rate increased $15 for and he stated "yeah the rate can fluctuate up or down from day to day just how it is" ok I say I still have sometime let me explore my options because it really felt like he was just trying to get one over on me. So I let a few days pass and then I reserve another unit online for when the smaller unit is up hoping I can just pay online and not have to deal with the manager but no he comes rushing over in his little golf cart talking crazy to me and telling me that he didn't say the price fluctuates day to day and I misunderstood when I know for a fact what he said. And tries to threaten me saying I'll just terminate you then. Needless to say I found a another storage location with a friendly and professional staff that's very clear on their rates. read more

This place is old, filthy, and poorly maintained. Both rented units had water and blowing dirt intrusion causing damage, the door seals are shot. Drywall in units is in disrepair. The black top is cracked and has many bare areas. Parked vehicles limit access to one row of units. Yearly pricing increases amounted to over 11% per year, outrageous! They really took advantage of the COVID influx of people to Reno. Management is accommodating and very helpful though. read more

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Self storage is a pretty simple business, so it getting a five star is just about good service and good fair prices. This place (which by the way is now CubeSmart and not American Self Storage so it is under a new owner) has both. I really like their manager, Sabrina, who is always cheerful and helpful. There service is efficient and nice. They seem to have great security with cameras and lock verification procedures that help ensure your lock has not be surreptitiously removed and replaced. You will probably end up checking the place out because of the prices, since storage is such a commodity business, but you will be happy when you do because of the great service. read more

They make you buy insurance when you don't need it and if your disabled they don't care and if you don't pay on time there interest is unbelievable you can go anywhere in Reno and pay half of there charges. read more

Today I toured the CubeSmart property with Mikkael. OMG! I have never enjoyed doing something as simple as choosing a storage space before. Mikkael (cool spelling) was so professional, knowledgeable and really nice. I had an appt to see another place right after that, but they didn't hold a candle to the customer service I received from Mikkael. He SOLD it! The unit was clean, easy access, security, no weird smells from the unit next door because the unit is completely enclosed and the rate was really reasonable. He made it very easy to call back a finish my rental over the phone. It's amazing how a little sincere good quality customer service can make the difference. Thanks Mikkael! read more

Michael the manager was incredibly helpful. While I decided to go another route with my truck, had I not, I definitely would've stored it here. read more

We've used this storage facility for over 4 years and they've been great. It's clean, very secure and the onsite managers have been quite helpful. We chose this facility because our neighbors are here, recommended it, and and they've been here even longer than that. The only hiccup we had was at the very beginning, getting auto-pay set up and working reliably. It took 2-3 months and we didn't always get an email that the payment wasn't received. I'd recommend monitoring your bank account when the payment should be withdrawn. The best way to resolve any problem was to call the onsite office and speak to them. Melissa and Jessica are both terrific and can take care of any problems. Getting personal attention from the manager on the weekend is nearly impossible. It's absolutely necessary to make advance arrangements with the onsite manager ahead of time. Sometimes they can help, sometimes not. It says that the office is closed on the weekends, so anything they do for you is during their time off. read more

Extra clean, extra secure! All the necessities are here to make any renter very satisfied. Friendly staff coupled with the added bonuses of access to a bathroom with sink, coffee and water are even more to keep you satisfied! read more

This was the worst place to store our belongings, due to the fact that when they put a lock on your unit, and you paid the amount, and its during the weekend and you need something out of it and they didnt remove the lock. Auugghh, they had done this 3 times, and the last one was in july, I paid my bill way before it was due, told them to remove it, and was told they send a email to Melissa , well a week went buy and there was still a lock on it, when it was to be taken off, I was so mad, we needed to get stuff out of there that day, , well I called and told them that im paid up and your holding me hostage on my stuff and I will get a lawer if you didnt have that off lock off the unit. Being it was 4th of July weekend, I was told that they wasnt to be disturb, well to bad, I paid on my unit and that lock should of been removed a week ago. Well she did go and removed it, and we moved out, thank god. You people have no consideration what so ever. Oh and while I was paying my unit on line , everything was fine and then I could'nt even signed in, and that was half my battle, there was never anyone in the office at anytime when I would go pay it or that the kioks was down, im so glad im done with this Melissa is not a good manager either, I thought she was but after the last lock out it proves that she don't do her job. Oh and one more thing you Do Not get your money back either if you move out early, fyi, dont go here they will do the same to you think a pro rate on this would be the right way to do get your money back. read more