We were very happy with the great service we received from Jamie and from John in cleaning out and…read moreclosing a locker within 3 weeks for an exwife. They both helped us with several situations, gave advice for donating, and tips for a fast cleanout. Jamie was friendly and helpful and cared about our newly-acquired storage locker situation. She also discovered that the door was broken when it was lifted and she ordered the repair, which was completed a few days later. John helped to get the lock cut off so we could temporarily add a new one and updated the storage account. Jamie and John are to be commended for their excellent customer service at Public Storage.

NOTE: I believe this location seems to have 2 listings on yelp. One listed under Main Pl and this…read moreone on St Charles Ave. This is the proper location for the storage as it is also the location of where the main office is located. Used this location for our first ever storage rental while moving into a new home. Would not rent from Public Storage again (not just this location). The Good: The app to check in and move in was convenient, as was using the app to unlock the gate. Unit was clean and about what we'd expect. The Bad: *Check-in:* For the most part we didn't have to interact with anyone as we checked in and rented via the app. However on arrival we were having issues with the code we were given and couldnt get into the facility. Had to wait for someone to come around to give us a new code. They had issues getting us a new working code and we went through a cycle of 2-3 code before finally getting it to work. Not sure if it was the employee or their software, but the staff seemed equally flustered. *Check-out:* We "checked out" via the app. Note that check out is in quotes as we later found out, it really doesn't do much. It notifies the staff of your "intent to move out" but it never executes the move out. YOU MUST GO INTO THE OFFICE TO CHECKOUT!.  Sure Its nice that it notifies them of the intent to checkout but that really doesnt amount to much. I can intend to move out today. And days can go by and nothing happens. Its like a reminder to yourself more than anything. We found out about this little easter egg 2 weeks later when we were hit with another bill & a late fee. Looking at the app after receving the notice via email, I saw a banner still stating something like "Checkout scheduled for 9/26/2021" which was now about 2 weeks in the past. After calling around and trying to get things figured out, (why hasnt the checkout completed? Why am I getting a bill?) that's when we learned this "checkout" was not actually a checkout and just an "intent to move out". Now we are hit with a ~$200 bill for an extended service we never intended to use and had never utilized, which up until now, thought we had canceled 2 weeks ago. We were able to get through the whole check in process without interacting with anyone, why wouldn't the checkout have been the same. We had to go into the location to checkout and pay these fees and do out checkout 2 weeks later. I'm still not sure why they offer the checkout via the app when it doesn't do anything of value aside from a "notice of intent to move out" which ultimately means absolutely nothing. *Customer Support* It is hard to reach customer support. If you want to reach an employee at the office its somewhat easier though they have to cover a large property so you usually end up on voice mail with a call back later. Calling into their support lines is difficult. Their live chat gave me an answering bot that allowed me to only communicate for renting a new unit or managing an existing unit (which I no longer had). Going through prompts for an existing unit yielded no results and was a dead end as my unit was never found via the auto lookups. I eventually got through to some kind of billing support by going through the options to setup a new unit. All in all, we had an unpleasant experience and wish we would've just gone and paid the few extra bucks to get a rental with a local company rather than public storage. In the end, the app does nothing to simplify the rental process and rather seems to be a means for them to obfuscate the checkout process and skim more profits off the customers who are ending their service with them. Staff seemed friendly from our interactions but its unfortunate that the processes and technology in place seems to provide so much of a negative light on their workplace.

If you are late on payment you are in trouble!!…read more I had a $185/mo locker for several months and was late on November due to a shortage in my work schedule. I was inundated with texts and emails and ultimately had a $505.00 total due with $185/mo locker!! Beware!! Fat cat that ownes this place is a blood sucker that will jack your payment so high that you wont pay and they will slap a lein on you and they will take your possessions!

Although the facilities are nice, beware of large yearly increases in rent. Also beware when you…read moregive the required 10 day written notice to move out, they will only prorate if you're out by the 5th (and they don't share that information with you either). There's no on site garbage either. And when I complained about the large price increase for no reason, the did come down a very little bit, until I told them I was moving my stuff out then my price was increased for the last month. I'd never go back there again for my storage needs.

I will start by saying that my unit is not great, especially for what they're charging me monthly…read more I called to discuss how high they raised the monthly fee, and the person that I spoke with said that there was nothing she could do but if I wanted to, I could pack up my storage and move my things to another storage facility. I didn't raise my voice, I was just shocked considering how long I have been paying public storage and on time every month. I've had my storage since 3/2022, it's 6/16/2025. Enrolled in auto pay. Seeing all of yhe specials at other facilities I'm guessing I'm going to have to bite the bullet and move my things.

My dad stopped by yesterday to measure something. He forgot his measuring tape and stopped into the…read morefront office to ask if he could kindly borrow one. Apparently, the lady behind the desk, working on June 18, 2024, who was blonde, was bluntly rude. She said they had a shovel and something else but not a measuring tape. When he came home and told me, I was so upset that someone would talk to my dad in that manner. We have not one, but two units. Previously, we had three. We pay close to $1,000 a month, and that is how you talk and treat customers!? I advised him we should move to another facility because that is absurd. A formal apology from the blonde team member would be appreciated.

Had such a great experience today! Tiffany was extremely helpful in getting everything set up and…read moreexplaining things. The facility was spotless. I highly recommend this place to anyone in need of a storage unit near Lombard.

Wonderful staff, impeccably kept, because of the security cameras and other measures I always felt…read moresafe there, even when coming in at off hours.

My go-to storage was always Public Storage ... I live in Glen Ellyn and googled storage places near…read moreme. Lock Up Self Storage popped up so I decided to view their website for prices ... I found the perfect sized unit at a great price, the unit was very clean, carpeted and climate controlled! And to top it off the renting of the truck for 3 1/2 hours on my moving day came with the rental. I though it was too good to be true but I called them anyway and all of it was true so they definitely won me over from Public Storage. Best Decision Ever!!

The computer system was down on the day I tried to pay rent, so they couldn't take payment. They…read moresend emails "Call our office" and dont reply when you email respond What Do You Want Worst customer service ever.

I moved out this past Friday after two years and Megan was amazing during my move out. She's always…read morebeen very helpful any time I've had to communicate with her. Will definitely do business with this location again

Don't waste your time going here, showed up at 4pm and they close at 6pm and there's nobody in the…read moreoffice and not a soul around. Tried calling many times and left multiple voicemails and they don't even consider calling you back. I even emailed and 2 days later have received no sort of communication back. Drove here multiple times to see if I could just speak to someone in person and just seems like there is never anyone in the office no matter what time it is. If you want to have a storage place that will ignore your calls, emails and voicemails this is the place! Absolutely worst customer service I've ever seen. I even had to reach out to public storage customer service and they messaged the property manager and still absolutely no call or email back. Save yourself a huge headache and go somewhere else!!! Get someone who can actually run this property and be an adult and can communicate back!! Pretty sad that the corporate office can't even get ahold of their employees. How they continue to have a job is beyond me. Do not do not do not go here you will be ignored!

I have nothing but the highest regards for the staff of Glen Ellyn Storage Corp\ Mayflower\ McMahon…read moreBros and their partner Go Mini's Streamwood. Through a series of events that required short prep time under a lot of pressure, both Judy and Steve rose to the occasion and exceeded all expectations. I managed to do a couple of estimates before hand and GoMini's combined with Glen Ellyn came in ahead over the other's who seemed not as motivated for the business or resting on their laurels. In the end, we did a local move with the surplus going to a Go Mini's container. The team that showed up on move day led by Jason was Brian , Don and Joe who did an extraordinary job. They were hard working, honest, trustworthy ultimately they packed that 16 foot pod solid eliminating the need for a second container. They made this effort as painless as could be under the month from hell. These companies together are a winning combination well worth your business.....Give them a chance, you won't be disappointed

I'm not sure who the driver of this truck was today, but witnessing this was honestly disturbing…read more The driver appeared to be texting while driving and ended up almost crashing into two separate vehicles not once, but twice. The driver whom he almost hit was constantly beeping, warning the truck driver that they were switching lanes too quickly and without using a turn signal, yet they continued driving carelessly. I even pulled over to make sure the driver of the first vehicle was okay because the whole situation was so concerning. It's such a shame how careless some people can be behind the wheel. Driving distracted puts everyone around you in danger. Do better!

Susan was nothing but great getting us set up with our storage unit! The facility itself is clean…read moreand convenient. Would highly recommend if you're in need for a storage unit (we did climate control).

It's a nice place and the storage units were clean when I moved in. It's also very convenient to…read moreget to from my house. The rating is only 2 stars because they raise their rates often and I feel that the rent is already high. It's getting to the point I can't afford it, especially the next time the rate goes up.