Public Storage

3.6 (22 reviews)

Self Storage

Open • 6:00 am - 9:00 pm

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Public Storage - Self Storage Near Me - Bolingbrook, Illinois

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Kuya K.

Having previously been let down by E different storage company, public storage made it really easy and affordable to arrange a location to store our furniture until we move to Chicago. Public Storage has an online contract and text messaging that made it possible for us to reserve a storage space from 350 miles away. By the time I arrived at Public Storage, they already text messaged me the information on my storage space, gave me the password to get in, and had a free, complementary lock sitting inside the storage space. The transition couldn't have gone more smoothly with this company.

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Jennifer T.

3 days ago

Eric was extremely kind and helpful during my move in. He went above and beyond to assist me with switching my reservation to a larger unit. read more

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Richard D.

4 months ago

Richard DeMyers I'm renting a storage from public storage in Bolingbrook The service was A1 and the storage itself was very clean The people are really friendly read more

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Claude D.

11 months ago

We rented a unit, paid, we were charged in full, went to access our unit for the first time and we were denied access, told we moved out! Without a notice whatsoever. 0 stars. Negative stars. They didn't even notify us much less offer a refund! Jackasses. read more

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Kuya K.

5 years ago

Public Storage - Public storage site map. - Self Storage Near Me - Bolingbrook, Illinois

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Lachea H.

4 years ago

All my furniture, boxes, anything that was stored in my unit has been ruined by mildew and dampness. My cardboard boxes were all damp and warped.items that were in the boxes had mold and mildew on them. There was some kind of leak in my unit that ruined everything. For the amount of money they charged me monthly my stuff should have been pristine. Went to move out and the property manager was no where to be found. From 12-2 I was moving my stuff and the management office was closed the whole time. I saw her leave and deny someone the bathroom and then she came back but never unlocked office door. There are plenty of storage places around that I should have gone to, I highly suggest that you do what I did not. read more

Public Storage - Mildew on the ceiling of the unit - Self Storage Near Me - Bolingbrook, Illinois

Public Storage - Mildew on ceiling - Self Storage Near Me - Bolingbrook, Illinois

Public Storage - Mildew on my plastic tub - Self Storage Near Me - Bolingbrook, Illinois

Public Storage - Mildew on storage container - Self Storage Near Me - Bolingbrook, Illinois

Public Storage - Mildew around the base of an antique chair - Self Storage Near Me - Bolingbrook, Illinois

Public Storage - Mildew on unit - Self Storage Near Me - Bolingbrook, Illinois

Public Storage - Mildew on ceiling in unit - Self Storage Near Me - Bolingbrook, Illinois

Public Storage - Mildew on antique chair - Self Storage Near Me - Bolingbrook, Illinois

Public Storage - Antique chair - Self Storage Near Me - Bolingbrook, Illinois

Public Storage - Hole in the ceiling of my unit where water was leaking from - Self Storage Near Me - Bolingbrook, Illinois

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Billie M.

Elite 26

446

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4 years ago

I have had a storage unit here for over a year. Their billing is a mess and there are mistakes majority of the time. They say they have a texting system and it will work for 1 month and then be down for 8. I have been promised numerous credits and refunds due to these issues then I have to follow up numerous times for them to decide they cannot keep their word. read more

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Mitchell G.

3 years ago

Rented at this storage before and can't say enough about staff. They are so helpful and just plain nice. Facility is very good.

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Nicole U.

4 years ago

The website was extremely easy to navigate and j was also able to get an online special. The app for entering and exiting is also a plus.

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Greg H.

12 years ago

Moved in today to a 7.5 by 10 in the outdoor lot. The process was straight forward, easy, and fast. Jessica showed me my unit, explained the process of accessing my space, how to use my lock and key, and explained everything from time the facility was open to insurance. Will update as the months go on, but so far so good. One note: the back of the lot is not fenced in, but contained by a deep ravine with trees. It faces the mall which is fenced so it does seem secure, just a little strange. read more

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Katie M.

6 years ago

This is our first experience using a storage facility and the whole process was fairly simpled. I suggest locking in a price online as that's where the best prices come from. The manager, Erik, was extremely customer focused and very kind. He answered all the questions I had and gave me great information. The actual unit itself was clean and very easy to access. Only downfall is not having cameras at this location. We aren't using it for valuables or anything but definitely an opportunity to step up their game. Overall: Very affordable and very easy to use. I would recommend read more

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Liza N.

6 years ago

Facility is fine but customer service is terrible. Please be aware that the rent is not prorated - so if you move out on the 2nd of the month, you will be charged for the entire month. Very poor business practice. read more

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Debbi R.

5 years ago

Great staff! Clean Units. I was concerned about safety since I planned to move in and out at 6am. No Problem. I would rent here again if the need arises. read more

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Edward L.

130

7 years ago

We selected Public Storage for it's location and price. Reserved online the night before and were moved in by 9:30 am the next morning.

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Brent G.

9 years ago

Convenient location, friendly helpful staff. We use storage locations all over the us and we have been pleased with the flexibility and facilities of public storage. Jessica is so awesome !! read more

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Mike C.

8 years ago

Would always raise the prices. When I decided to leave they made me pay for an entire month just to take my stuff out for 10 minuets. Bogus

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Erick M.

10 years ago

Jessica was so helpful! She was able to answer all my questions and was very nice.

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Mike H.

14 years ago

A great place to store your overflow. And when you are done, drive around the corner to the Promenade and buy some more, now that you have all that room in the house! read more

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Sydney Sharmaine B.

11 years ago

Just rented today. Jessica were very helpful and gives all the information that i needed.

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Eric H.

11 years ago

Finally spoke with the District Manager. Basically, he told me that the reason I had to call back 23 times to speak with someone about my account is that it is one of the "busier" properties, and there is generally only one person working, so they are frequently out of the office doing other things. I guess their staffing issues are MY problem. He also suggested that the communication breakdown was essentially my fault because I did not leave a voicemail message for a callback...because I was at work...much like his own staff. But that doesn't really matter, I guess. Anyway, he did agree to a "one-time courtesy" credit of $20.00. And he made it clear that was the best I could expect from Public Storage. In short, this company sucks, its philosophy on customer service sucks, its level of greed sucks, and I wouldn't recommend it to anyone. read more

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Michelle J.

12 years ago

I would not recommend this facility to store anyone's items. I stored here for 3 months and had nothing but problems at this location. I used public Storage in the past when I lived in California and never I never had the issues I had here. 1st when I went to look at the property everything seemed normal. I rented a unit outside. One Saturday morning I needed to buy some more boxes so I went in the office and there were 2 girls behind the counter and 3 guys sitting with them. As soon as I walked up the guys ran back to the front of the desk. The employees seemed too busy in their conversation to really help me with my boxes I needed. I just blew the whole thing off. When I went to my unit there was lots of trash and broken glass bottles I had to drive through. I found a cut lock in front of my door and thought it was mine but realized it wasn't. I saw one of the office girls and told her I found the cut lock and she just shrugged her shoulders and said it's normal to find them on the property that people lose there keys all the time and cut their locks off to get into their unit. I asked her what if they cut the wrong lock and get into someone else's unit and was told "that is why you are required to have insurance." I only had 2 more months until my house would be ready and I could get my stuff out of there. Every time I went there it was nothing but problems. The office girls weren't very friendly and I asked for the manager and was told by one of the girls she was the property manager (I believe her name was Alex or something like that) and rudely asked what I needed. I complained about the way there is always trash and glass in the driveways where we drive and she said we'll take care of it. I did see her go outside with a broom but she then sat on her cell phone complaining to who she was talking to that these stupid tenants need to leave her alone and stop complaining all the time. I was very frustrated with the service I was getting. I was paying to keep my items in a place that has rude people working. Also I came there multiple times and the gates were wide open.. How are you secure when anyone can just drive in and break into peoples garages that hold personal belongings in. I called the customer Service number that was on the envelope I got when I signed up for my space and was given the run around. They never apologized nor was anything done about the way I was treated. I will never use them again or recommend storing here. read more

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Rob R.

12 years ago

I just rented my unit today so I may need to update this review in the future, but so far so good. The price is great for my size unit, the location is close to the highway, the sign up process was a breeze, and the property manager Jessica was nice and helpful. read more

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Cecil W.

11 years ago

I have stored my car at this location during many winters. The unit was very good and staff very helpful. Recently I came into buy some shipping boxes . I was helped by Jessica who went out of the way to find what I was looking for. read more

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More info about Public Storage

615 E Boughton Rd
Bolingbrook, IL 60440
Directions
(866) 677-5147
Call Now
Visit Website
https://www.publicstorage.com

Payment methods

Does Public Storage take credit cards?

Yes, Public Storage takes credit cards.

From the Business

Specialties

Public Storage rents spaces large and small, from closet-sized units to ones that can hold the contents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient. A Great Deal: $1 first month's rent* No credit card required for reservations; no obligation Rent month-to-month Clean and trusted: Convenient Access to your units Well-lit, fenced properties Computer controlled gated access You keep the only key to your unit Extra perks: Climate controlled units available Managers live on site at many addresses Packing Materials and locks available for your convenience Personal, business or vehicle storage Pay and manage your account online or on your smart phone Call now or visit our website to find a location, check rates, reserve! * Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

History

Established in 1972.

The first Public Storage building opened in El Cajon California, but the new business was only supposed to be temporary. Two partners pioneered the concept as a way to use their real estate investment while they waited for the Southern California community to take off and value of their land to grow. They kept building, and people continued to fill their units. Eventually the pair realized that self-storage was here to stay, and they never looked back. Today, there are thousands of neighborhood Public Storage locations to choose from, many right around the corner from you.

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Review Highlights - Public Storage

“He answered all the questions I had and gave me great information.”

Mentioned in 3 reviews

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Amy was so helpful with every issue we had, even when it was busy! Very thoughtful and kind!read more

Global Self Storage

(16 reviews)

Super friendly employees, helped us find what we were looking for. Really helped us out. Highly…read morerecommend!

[Edit: The regional mgr issued a refund of the last month's rent, which is appreciated, and for…read morethat action I'll move the 1 star to a 2 star, even though we suffered far more financial loss than that one month due to staff errors.] We'd never rent here again! We have been on the road for several years and couldn't move out of this location, otherwise we would have. The staff cost us a LOT of money! We moved from a small unit to two larger units, then had relatives come by and take things out while we traveled. When they got us down to one large unit, we asked staff to make sure that we had the same gate access code. The person we talked to (Leo?) assured us that would be the case. A family member rented a truck and brought a friend out from Chicago to pick up some things. They couldn't get in, and since it was the weekend, nobody was in the office. So they wasted the cost of the truck rental and their time. Then after we got that straightened out, we were able to downsize to one smaller unit. I called Leo again, and he assured me that the gate code would be the same. Again, the relative rented another truck and got a helper - guess what, the gate code had been changed again, even though Leo promised us it wouldn't be. Asked point blank, Leo said he had no idea that gate codes changed automatically when renters moved into different units. It wasn't until AFTER this that we were told about the kiosk in the office entryway, but that might not have helped because when our relative arrived, we were out of cell range and couldn't have provided login info. Then when we finally left the facility completely, they wouldn't pro-rate the month's rent (we left on the 3rd). "Company policy!" I guess company policy overrides the money and time we wasted believing your staff when they said we could use the same gate code. And again, they had raised the rate on us. The new place we rented with a competitor cost us less than half what we were paying at Global Storage, and it has far superior carts for moving items into/out of storage. We often had to go hunting for carts because there aren't enough spread around. Also, the exterior doors have door stops on them, to prop open the doors - and most of those door stops are broken! The last day, when we moved out, a man was cleaning fishing equipment and other stuff right in the main entrance near our unit. He blocked access for about 45 minutes, so we had to go the long way around to our stuff. Staff should have noticed this on their video system and asked him to move. Currently, there are a lot of empty units at this storage facility, and now I know why.

Hobson Storage

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I am new to renting a storage space. Went to Hobson and Ricki was amazing. She is very…read moreknowledgeable and answered all my questions. Made renting a storage space a breeze. She's the best. Thx Ricki

I was really excited to use this place, Rikki was amazing and answered all of my questions. When I…read morearrived however, it was a nightmare. They are so unorganized, the employee took 20 mins to enter my info and then had to call his manager 6 times to ask how to do things on the computer. It is very dingy and everything is made of wood. Also the lift for the uper units was broken when I arrived with no estimated repair time. They told me I could use it indefinitely on the phone. Great prices but you get what you pay for.

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This was a great experience. I have rented here several times over the past 10 years, and they have…read morealways been professional and helpful. Their pricing is excellent for the various types of storage they offer.

Great experience. First time my husband and I have ever had to rent storage unit. Fran Garner…read moremade it so easy, quick and unintimidating for both us. We would highly recommend doing business with this location and with Fran herself.

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Nate was fantastic and made our first visit the most welcoming! Facility is very nice! Highly…read morerecommended.

Very easy to set up; easy to access the unit when we needed to. Best of all, when we no longer…read moreneeded the storage, the cancellation process was extremely easy. We used our storage unit for 5 months and I would do it again.

Safeguard Self Storage

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From the beginning, Cynara at Safeguard was friendly, informative, and patient while I asked…read morequestions about renting a storage unit here. I didn't visit other facilities, I only did research online, but from the exterior Safeguard looks a lot more clean and safe. On the inside, Safeguard is spotless and secure. The access hours are flexible enough, as I don't need access after 10:00 p.m. anyway, and I like the security features. You get one key fob to access the elevators (or building after hours), and then your key is separate to your storage unit. I wish the unit had been less expensive ($198/month for a 10x15), but the unit we rented had a promotion which included the first three months for half off. We expected to rent for approximately six months, so it really made the price comparable to $150/month. I was able to reserve the unit 7 days ahead of time. Cyanara worked with me to make sure I didn't miss the promotion and followed up with e-mails and phone calls - but she didn't overdo it. She was also very helpful when I arrived to rent the unit. I would strongly recommend this facility.

1 Star -- Loyalty Apparently Comes With a Penalty…read more I am absolutely disgusted by the way Safeguard Self Storage treats long-term customers. I started renting my unit in September 2020 for $110 per month. Nearly six years later, after NEVER missing or being late on a payment, I received a letter casually informing me that my monthly charge is increasing to $657. Let that sink in. $657 a month for the SAME unit, on the SAME floor, with ZERO improvements, ZERO upgrades, and absolutely nothing different to justify this outrageous increase. Then comes the real slap in the face. This letter talks about how rent increases are only made "when absolutely necessary" and after "serious consideration" of customers facing economic hardship. Yet when I went online to price the EXACT SAME UNIT, I was quoted an introductory rate of $150 and a standard rate of only $319 after the promotion. So new customers pay $319... while loyal customers with perfect payment history are expected to pay $657? That's a $388 difference for literally the same space. This isn't "customer appreciation." It isn't "serious consideration." It feels like exploiting loyal renters because you assume moving out is too inconvenient. And the cherry on top? The letter warns about late fees and thanks me for my "continued patronage" -- as if I should feel grateful for being charged more than DOUBLE the advertised standard rate after years of on-time payments. Businesses love to talk about loyalty until it affects their profits. If you rent here, watch your rates closely. Apparently staying loyal just makes you a target for endless increases.

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Eric did a great job!!j He's the best! I've been there for over 10 years. I'll keep my items there…read morebe of him.

I dealt with Deb at your location and she was very helpful, patient and knowledgeable. She was a…read morepleasure to work with. This is the kind of customer service that all companies should strive for in their employees.

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19 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Cal L.

8 years ago

We had a horrible experience at the public storage on E.Boughton road Bolingbrook Location and would recommend everyone avoid it to protect their property and for the incredibly POOR customer service. The doors are thin. The thieves can easily break the cheap doors. They don't lock up the buildings at night and leave main storage units open all the time where the crooks could jump the fences at night to enter the open buildings. Inside storage unit, smell like urine and mod.... There are no cameras inside the storage units. At beginning , they try rip you off to make you buy their lock...and insurance etc... front desk man name Craig always ask you provide the best google review ...i now know why and glad not to provide five stars review for a very reason... this place DOES NOT DESERVE ONE STARS ! PERIOD!! They increase the rent without letting you know ... instead blame on us because apparently they "sent email a while ago" ...?? when i called district manage Sylvia Chrzanowski ..she replied and left voicemail indicate she will issue refund for us and will call in a few days...instead ask Craig to call and left message saying no refund?? what a LIE from district manager who represent this company!! Two days before moving out this crappy place, met Craig.. told him i will file a formal complaint to BBB ..he said "what if we refund you and hope you don't complaint..we are just the small business.." we are sick and tired of their dishonest!!! For those of you in same situation, raise hell and complain to BBB, Yelp, State Dept of Consumer Affairs. These guys are crooks! PLEASE DO NOT REMOVE OUR REVIEW FROM YELP !! THIS IS OUR TRUEST EXPERIENCE WITH THIS PLACE!! read more

Jin W.

8 years ago

We had a horrible experience at the public storage on E.Boughton road Bolingbrook Location and would recommend everyone avoid it to protect their property and for the incredibly POOR customer service. The doors are thin. The thieves can easily break the cheap doors. They don't lock up the buildings at night and leave main storage units open all the time where the crooks could jump the fences at night to enter the open buildings. Inside storage unit, smell like urine and mold.... There are no cameras inside the storage units. At beginning , they try rip you off to make you buy their lock...and insurance etc... front desk man name Craig always ask you provide the best google review ...i now know why and glad not to provide five stars review for a very reason... this place DOES NOT DESERVE EVEN 1 STAR!! PERIOD!! They increase the rent without letting you know ... instead blame on us because apparently they "sent email a while ago" ...?? when i called district manage Sylvia Chrzanowski ..she replied and left voicemail indicate she will issue refund for us and will call in a few days...instead ask Craig to call and left message saying no refund?? what a LIE from district manager who represent this company!! Two days before moving out this crappy place, met Craig.. told him i will file a formal complaint to BBB ..he said "what if we refund you and hope you don't complaint..we are just the small business.." we are sick and tired of their dishonest!!! For those of you in same situation, raise hell and complain to BBB, Yelp, State Dept of Consumer Affairs. These guys are crooks! read more

Larry M.

8 years ago

We had a horrible experience at the public storage on E.Boughton road Bolingbrook Location and would recommend everyone avoid it to protect their property and for the incredibly POOR customer service. The doors are thin. The thieves can easily break the cheap doors. They don't lock up the buildings at night and leave main storage units open all the time where the crooks could jump the fences at night to enter the open buildings. Inside storage unit, smell like urine and mod.... There are no cameras inside the storage units. At beginning , they try rip you off to make you buy their lock...and insurance etc... front desk man name Craig always ask you provide the best google review ...i now know why and glad not to provide five stars review for a very reason... this place DOES NOT DESERVE FIVE STARS ! PERIOD!! They increase the rent without letting you know ... instead blame on us because apparently they "sent email a while ago" ...?? when i called district manage Sylvia Chrzanowski ..she replied and left voicemail indicate she will issue refund for us and will call in a few days...instead ask Craig to call and left message saying no refund?? what a LIE from district manager who represent this company!! Two days before moving out this crappy place, met Craig.. told him i will file a formal complaint to BBB ..he said "what if we refund you and hope you don't complaint..we are just the small business.." we are sick and tired of their dishonest!!! For those of you in same situation, raise hell and complain to BBB, Yelp, State Dept of Consumer Affairs. These guys are crooks! read more

Sue B.

8 years ago

We had a horrible experience at the public storage on E.Boughton road Bolingbrook Location and would recommend everyone avoid it to protect their property and for the incredibly POOR customer service. The doors are thin. The thieves can easily break the cheap doors. They don't lock up the buildings at night and leave main storage units open all the time where the crooks could jump the fences at night to enter the open buildings. Inside storage unit, smell like urine and mod.... There are no cameras inside the storage units. At beginning , they try rip you off to make you buy their lock...and insurance etc... front desk man name Craig always ask you provide the best google review ...i now know why and glad not to provide five stars review for a very reason... this place DOES NOT DESERVE FIVE STARS ! PERIOD!! They increase the rent without letting you know ... instead blame on us because apparently they "sent email a while ago" ...?? when i called district manage Sylvia Chrzanowski ..she replied and left voicemail indicate she will issue refund for us and will call in a few days...instead ask Craig to call and left message saying no refund?? what a LIE from district manager who represent this company!! Two days before moving out this crappy place, met Craig.. told him i will file a formal complaint to BBB ..he said "what if we refund you and hope you don't complaint..we are just the small business.." we are sick and tired of their dishonest!!! For those of you in same situation, raise hell and complain to BBB, Yelp, State Dept of Consumer Affairs. These guys are crooks! read more

Julie L.

8 years ago

I have no choice to give one star for this company! they don't even deserve one star!! I was told that I had a climate controlled unit only to find out I did not and they would not switch me or help me told me I add to remove my stuff myself and no apology. When I went to remove my belongings everything had mold on it.They did not show any signs of care or sympathy or had any answers . This facility has a rat infestation problem (Health & Safety Issue) which took them several months to even acknowledge even though rat droppings were all over in the hallways in addition to my individual storage! No communication of any kind was sent out, even when they were made aware of the severity of the issue, no action was taken to remedy the problem or send communication out! They do not take any action to remedy the problems or send communication to their customers to notify them of a problem that could cause health and safety issues. They deny responsibility of any sort! They have not taken any type of action regarding improving their pest control (if there is any!) or look into the mold issues which is another health and safety issue at this facility! read more

Rachel R.

11 years ago

I have been renting here since November and Jessica has been great. Jessica showed me the unit without delay. She is very courteous, prompt, and she knows her stuff. Jessica always listens to me and my issues with my living situation and she remembers me when I come in to make a payment. Recently, I have been wanting to move into a smaller unit for the last few months and she has been great with helping me find the prefect unit to move into. I ended up moving into a unit that was right next to the old unit; which was very helpful in moving my things over. Overall, I have had no problems with my personal property either. read more

Janet M.

4 years ago

So as much as I like the pricing and the convenience of a first floor, I did not like the fact that I had to put mice pellets on the floor, that totally changed my storage organization, my mattresses had to be put up on a couple tables, , wasn't happy with that lifting and shifting, mice are known to bed into fabric, eww, and it was very musty in the storage, I will be going back to freshen up the space and put down captive boxes read more

Byron R.

12 years ago

Jessica and Matt are really awesome. I am a phd student from UW Madison and I can tell you that their customer service is spot on. They are not overbearing, but they make you feel comfortable and they are very flexible with the needs you as a customer might have. I would highly recommend them to family, friends and other business professional. read more

LaShon L.

11 years ago

This review is about the Bolingbrook,Il location where Jessica manages. This location is clean and rodent free. I have been there for 1 year and a couple of months and i have never seen a mouse or a mess. Jessica is warm and inviting. I will suggest anyone who is worried about their property getting damaged to rent at this location. I love it! read more

Forstina Y.

5 years ago

I love the facility is nice and best part I like the most was the great cu service I got from Lauwesha, she was friendly and helpful. Because of the great service she provided I will recommend my family and friends. Keep up the great Job Lauwesha read more

Luis M.

116

10 years ago

Tracy and Candice were amazing and extremely informative and helpful. They helped my mom and I find everything we needed and didn't know we needed! Amazing associates that take pride in their work. read more

Chuck G.

11 years ago

Jessica was very helpful. She went over all of our options and explained to us what services they had to offer. She also was very thorough as to how and when we could access our belongings. read more

Angelo S.

9 years ago

This public storage was very helpful to me and i liked it alot. Jessica was very helpful to me and took me through each and every step carefully so i understood it exceptionally. read more

Marie M.

11 years ago

Recently Stored my belongings here... I'm Exceptionally Please with the service.... 5 stars for the young lady who helped me... Jessica B Thanks A lot For your help... read more

Adam K.

10 years ago

The staff was incredibly friendly in getting me set up with my unit. They accommodated us nicely and even let us borrow a moving dolly. Great experience! read more

Jordan A.