Super friendly employees, helped us find what we were looking for. Really helped us out. Highly…read morerecommend!

[Edit: The regional mgr issued a refund of the last month's rent, which is appreciated, and for…read morethat action I'll move the 1 star to a 2 star, even though we suffered far more financial loss than that one month due to staff errors.] We'd never rent here again! We have been on the road for several years and couldn't move out of this location, otherwise we would have. The staff cost us a LOT of money! We moved from a small unit to two larger units, then had relatives come by and take things out while we traveled. When they got us down to one large unit, we asked staff to make sure that we had the same gate access code. The person we talked to (Leo?) assured us that would be the case. A family member rented a truck and brought a friend out from Chicago to pick up some things. They couldn't get in, and since it was the weekend, nobody was in the office. So they wasted the cost of the truck rental and their time. Then after we got that straightened out, we were able to downsize to one smaller unit. I called Leo again, and he assured me that the gate code would be the same. Again, the relative rented another truck and got a helper - guess what, the gate code had been changed again, even though Leo promised us it wouldn't be. Asked point blank, Leo said he had no idea that gate codes changed automatically when renters moved into different units. It wasn't until AFTER this that we were told about the kiosk in the office entryway, but that might not have helped because when our relative arrived, we were out of cell range and couldn't have provided login info. Then when we finally left the facility completely, they wouldn't pro-rate the month's rent (we left on the 3rd). "Company policy!" I guess company policy overrides the money and time we wasted believing your staff when they said we could use the same gate code. And again, they had raised the rate on us. The new place we rented with a competitor cost us less than half what we were paying at Global Storage, and it has far superior carts for moving items into/out of storage. We often had to go hunting for carts because there aren't enough spread around. Also, the exterior doors have door stops on them, to prop open the doors - and most of those door stops are broken! The last day, when we moved out, a man was cleaning fishing equipment and other stuff right in the main entrance near our unit. He blocked access for about 45 minutes, so we had to go the long way around to our stuff. Staff should have noticed this on their video system and asked him to move. Currently, there are a lot of empty units at this storage facility, and now I know why.

Very disappointed. The lot was not plowed 2 days after snow. I fell twice trying to unload vehicle…read more I tried to call corporate office and was hung up on.

Staff was very accommodating and helpful both at move-in and move out…read more Facility is well maintained, storage items safely secured, and overall facility is clean and orderly

I have a storage unit in Secure Storage in Waukegan, Fountain Square. I initially had issues with…read moreprior owner due to neglect on considering my concerns of the condition of my unit. The roof was caving in and particles kept falling on my items, mold was atrocious. Obviously, if I store it, it is important to me. However, not to them. The mice were also entering and eating any bags or boxes. It was very upsetting. Thank goodness for new owners. I was going to move the next hike in price when I decided to voice my concerns with new owner. Right away, Pricilla, property manager reached out and immediately moved me to a better, clean and close by unit. As difficult as it is to move, I immediately started to move before my belongings completely got destroyed. This new owner is awesome. Really know what customer service is. Comforting because customer service has long been gone and non-existent. Thank you, Priscilla. I was definitely on my way out to a new storage facility, however, having heard my concerns definitely made me stay here. Would definitely recommend, now.

Amy was so helpful with every issue we had, even when it was busy! Very thoughtful and kind!read more

Newer, very clean facility with larger storage units (14 x 40 two door and single door) available…read more Rick put me on the waiting list for one of the larger units and let me know as soon as one was available. Month to month rental, no security deposit and electronic payment options. Excellent choice if you are looking for storage.

beautiful family owned facility. local and well managed with brand new units conveniently located…read moreand a lovely atmosphere

Rented an outside storage unit & this is what I got. Broken walls made of drywall only. Literally…read morezero reason to even put a lock on this when anyone could just squeeze right in, not to mention critters and bugs

I have never used a storage facility before so this is a first for me. I set up everything online…read moreand it went smoothly, everything has been extremely convenient and the app is so useful to have. Being a first time customer I did have a few questions to ask and so I called the office on Ogden in Naperville and the office manager Sallie, I believe that was the young woman's name, was very helpful and informative, sounded as if she had been there for a while. She answered all of my questions and more. I'd highly recommend, going forward I'll continue to use their facilities.

Recommend, for sure:…read more I rented from two separate Public Storage locations, extra big and also closet-sized-small units, for a few months last year while I moved from downtown to the burbs. Not only were the people running the business consistently professional - I felt safe. Always safe. And it's just simple. No stress. Which is a big deal when we move (Maslow's Hierarchy of Needs) ... Can't be self-actualized... be authentic .... when you're in a flag-football race of a move situation When moving is more stressful than divorce, standing up speaking, or dentist appointments ;) So Thank you

The service was great for my Aunt Jenni Mari is the best. Her customer service was Magnificent.read more

Tanicia was very nice. She explained everything to us in and answered…read moreall our questions. So far, the experience has been great. However we are only on day two. I will let you know later how everything turns out.

Public Storage raises the rent frequently and without any rationale offered. Some upward…read moreadjustment should be expected over time given their costs may be incrementing up. However, the rent increases seem quite arbitrary and significant. Know this going into the arrangement. The (brilliant) business model factors in people not wanting to move the contents of a full unit to another unit in the same facility (yes, same size) to get the rent adjusted to something closer to what was being paid prior to the rate hike. Other than exorbitant rent hikes randomly and regularly, the facility is quite satisfactory.

This was a great experience. I have rented here several times over the past 10 years, and they have…read morealways been professional and helpful. Their pricing is excellent for the various types of storage they offer.

Great experience. First time my husband and I have ever had to rent storage unit. Fran Garner…read moremade it so easy, quick and unintimidating for both us. We would highly recommend doing business with this location and with Fran herself.

I was hesitant to store my possessions in a storage unit but it was so easy. You can come and go…read moremost hours of the day with your code, it's to get in and out quickly, they're nice, I love it -Lydia

I've rented here (for far too much longer than I should have), but I will say that their prices…read morewhere fair and their customer service was spot on. I've never had an issue.