I have a storage unit in Secure Storage in Waukegan, Fountain Square. I initially had issues with prior owner due to neglect on considering my concerns of the condition of my unit. The roof was caving in and particles kept falling on my items, mold was atrocious. Obviously, if I store it, it is important to me. However, not to them. The mice were also entering and eating any bags or boxes. It was very upsetting. Thank goodness for new owners. I was going to move the next hike in price when I decided to voice my concerns with new owner. Right away, Pricilla, property manager reached out and immediately moved me to a better, clean and close by unit. As difficult as it is to move, I immediately started to move before my belongings completely got destroyed. This new owner is awesome. Really know what customer service is. Comforting because customer service has long been gone and non-existent. Thank you, Priscilla. I was definitely on my way out to a new storage facility, however, having heard my concerns definitely made me stay here. Would definitely recommend, now. read more

Amy was so helpful with every issue we had, even when it was busy! Very thoughtful and kind!

Great storage place. Owners very nice, and seem to care about the customers. Has a security gate to be able to get into units.

Very good storage lockers, very easy to deal with, does have security gates with an access code needed to enter. Convient location in Lockport read more

I have not rented but have had interaction with the owner and staff. Professional, kind, honest, hardworking, what else could you want from your storage provider. If I needed storage I would come here, most people do as they rarely have anything available. Put them in your book, and call them when you need storage. Secure Storage is A++ read more

I cannot give a more positive review for a business. From day one, the staff has been so friendly and professional. I had a storage unit for 18 months and not once had an issue. When I initially set up auto pay they were more than helpful because their site was a little hard to navigate. On the last day of using their facility, I was able to to cancel my account via a conversation from 6 ft distance due to the Coronavirus situation. I was not charged any late fees even though it was my error of not giving a 5 day notice. I was told that they were more interested in my happiness than a late fee. Geez, when does THAT ever happen?! I am absolutely delighted with my experience here and wish all businesses operated in the same manner as Secure Storage of Lockport. They treat you like family which is so appreciated by me! read more

Friendly hands on ownership. Facility is safe, clean and price is reasonable.

AMAZING all around!!! The owner is the kindest person that genuinely cares for his customers!!

I had been in this facility for 10 years. The people are very friendly, helpful and accomodating. I love how clean the facility is as well. If I ever need a storage unit again I will definitely return to Secure Storage of Lockport. I highly recommend it! read more

I have used Secure Storage of Lockport twice now, and I highly recommend them. Friendly service and clean secure storage areas. Locally owned business that I would use again. Thanks Tom And Steph. read more

I called Secure Stoarge with an unusual request (our non-profit received a large doantion and needed stoarge but wasn't sure exactly what day it was showing up.) Tom was most helpful in accomidating our needs and worked with our wonky schedule. The facility is close enough to the street and main office that you don't feel like you are tucked back in a creepy corner like I have at other storage facilities. It is clean, affordable, safe and friendly- everything I need from a storage business. Thank you for taking care of us Secure Storage! read more

I rented a storage unit from Secure Storage a few years ago and the Custormer Service was friendly, easy going, and affordable. Although I no longer am in need of a storage unit, I purchase packaging merchandise from Tom (owner) quite often. He is such a great person and enjoy the small town feel of the business. He truly makes you feel like family. read more

We had reserved a moving truck with U-Haul. The day prior to the move, U-Haul informed us that our truck was only available at a location much farther away than we were reasonably going to travel. Luckily, I recalled an ad for Secure Storage in the Lockport Legend newspaper. I called Secure Storage with the last-minute request of renting a moving truck for the next day, and they were able to accommodate me right before they closed for the day! Dealing with a local business was so much easier than dealing with a big corporation! I knew exactly who I was going to deal with that morning, and what to expect. The representative was friendly and gave us all the necessary information. Everything went smoothly. Very helpful and friendly local business! And we saved a bit of money than if we had actually used U-Haul. read more

I have rented here twice, very helpful and friendly staff. A convienent and secure location. The payment station is also very convienent when your in a hurry and need to make a paymet. read more

We were planning to purchase a home in Lockport, but had to sell our Lisle home first. It needed to be cleaned out, but we had no place to store everything. Thank goodness for Secure Storage!! We rented one of their largest spaces and filled it to the brim...then, rented a second one! Tom Drake is one of the nicest people to deal with; and you can see he takes pride in making Secure Storage a safe, clean, convenient place to leave your personal belongings. After four years, we finally have our new home - in Winfield (yes, wrong direction). Our belongings were happily waiting for us when we arrived to collect them. Thanks, Secure Storage! Kathy read more