Super friendly employees, helped us find what we were looking for. Really helped us out. Highly…read morerecommend!

[Edit: The regional mgr issued a refund of the last month's rent, which is appreciated, and for…read morethat action I'll move the 1 star to a 2 star, even though we suffered far more financial loss than that one month due to staff errors.] We'd never rent here again! We have been on the road for several years and couldn't move out of this location, otherwise we would have. The staff cost us a LOT of money! We moved from a small unit to two larger units, then had relatives come by and take things out while we traveled. When they got us down to one large unit, we asked staff to make sure that we had the same gate access code. The person we talked to (Leo?) assured us that would be the case. A family member rented a truck and brought a friend out from Chicago to pick up some things. They couldn't get in, and since it was the weekend, nobody was in the office. So they wasted the cost of the truck rental and their time. Then after we got that straightened out, we were able to downsize to one smaller unit. I called Leo again, and he assured me that the gate code would be the same. Again, the relative rented another truck and got a helper - guess what, the gate code had been changed again, even though Leo promised us it wouldn't be. Asked point blank, Leo said he had no idea that gate codes changed automatically when renters moved into different units. It wasn't until AFTER this that we were told about the kiosk in the office entryway, but that might not have helped because when our relative arrived, we were out of cell range and couldn't have provided login info. Then when we finally left the facility completely, they wouldn't pro-rate the month's rent (we left on the 3rd). "Company policy!" I guess company policy overrides the money and time we wasted believing your staff when they said we could use the same gate code. And again, they had raised the rate on us. The new place we rented with a competitor cost us less than half what we were paying at Global Storage, and it has far superior carts for moving items into/out of storage. We often had to go hunting for carts because there aren't enough spread around. Also, the exterior doors have door stops on them, to prop open the doors - and most of those door stops are broken! The last day, when we moved out, a man was cleaning fishing equipment and other stuff right in the main entrance near our unit. He blocked access for about 45 minutes, so we had to go the long way around to our stuff. Staff should have noticed this on their video system and asked him to move. Currently, there are a lot of empty units at this storage facility, and now I know why.

I reserved a unit at another location online. I went into this location to get boxes. As I walked…read morein I was greeted by Suzy. She was very friendly and interactive. I happen to ask about the truck andb policy and mentioned I reserved a unit at the other location because they didn't have the size I needed outside. She asked me what I was moving. I told her and she asked if I had seen the unit. I said no. She took me to see what unit I reserved and I was very surprised. It was definitely too small. She took me to see the unit i I really needed and it was perfect. Because Suzy interacted with me and asked probing questions, she saved me a lot of frustration on moving day. On move in day, the process was quick and painless. Tony and the manager Michael greeted me with high energy and great customer service. The process was seamless. I especially liked the jokes and laughter. Sometimes that's things can be boring and you just want it to end. Lol but they made it cool. Even when I was returning the truck. As I parked, Michael was coming out. I didn't have to wait. Finally paperwork was a breeze and cool even with me being super tired. Lol Thanks you guys. I recommend this location.

Please note that employees here pressure you to write a review upon your first visit or the day you…read moresign up. Therefore the many positive reviews are likely before the client experienced full service. Unfortunately, my experience was not a positive one. From April to May, the main security gate remained open and broken. Repeatedly driving by and seeing the gate open for anyone to access became increasingly frustrating. I understand we're paying for storage but the purpose of a secured facility is completely undermined if the gate is not maintained or repaired in a timely manner. What finalized my decision to move out of my unit was the extreme disappointment I felt from the lack of urgency in addressing the issue. After doing a bit of research, I can assume why there was no rush. Based on the company policies/terms it seems the condition of the gate does not create a significant liability for CubeSmart. Therefore, if an event does occur, the customers lose, not the company. From this experience, I discovered this company does not prioritize customer concerns when serious issues arise. After moving out due to the circumstances mentioned, I overpaid for three weeks and requested a $75 refund. They denied without hesitation. The only compensation offered during this whole month-long debacle was a $10 credit that could not be applied to my final payment. I called to discuss this and never received a return call. I lost even more money moving units to StorageMart, but I would do it again to avoid this Cubesmart and all others. They clearly do not believe in making an unfortunate situation better for their customers. Fun fact: According to public figures, Cubesmart made $333.8 million dollars in profit last year. They can surely afford to refund their customers when wrongdoing has occured.

This was a great experience. I have rented here several times over the past 10 years, and they have…read morealways been professional and helpful. Their pricing is excellent for the various types of storage they offer.

Great experience. First time my husband and I have ever had to rent storage unit. Fran Garner…read moremade it so easy, quick and unintimidating for both us. We would highly recommend doing business with this location and with Fran herself.

I am new to renting a storage space. Went to Hobson and Ricki was amazing. She is very…read moreknowledgeable and answered all my questions. Made renting a storage space a breeze. She's the best. Thx Ricki

I was really excited to use this place, Rikki was amazing and answered all of my questions. When I…read morearrived however, it was a nightmare. They are so unorganized, the employee took 20 mins to enter my info and then had to call his manager 6 times to ask how to do things on the computer. It is very dingy and everything is made of wood. Also the lift for the uper units was broken when I arrived with no estimated repair time. They told me I could use it indefinitely on the phone. Great prices but you get what you pay for.

Picked this location and business based on all the positive reviews. After going in vetting to…read moredifferent places ultimately I picked this business. My 1st visit was really good as Maria showed me around and explained how the units worked. Upon hearing that I would need my storage unit for a couple more weeks Maria extended my reservation to keep my rate and that really helped. On move in day I was given a phone call the day before, to check to make sure what time I was going to arrive. I was able to reschedule my time when I realised that the time slot didn't work any longer. The office staff were very flexible with helping me out. I was able to complete the whole moving process in less than 30 minutes. Overall I am happy with my unit I end up getting a 10 by 7 and a 1/2. I do like the ease of unloading my S UV into their docking station. I appreciate the climate control as it can get really hot during the summer and I was worried about my electronics. This was the true reason I picked this location even though about $50 more per month than the location about 2 miles away. All in all super excited about the fringe benefits of this location, To include utilization of a moving truck. The nice thing is that they allow you to use the moving truck up to 2 weeks from your moving date. This alone is going to save me a $150.

Best staffing and owner business. Quick response and extremely helpful in setting up a storage…read morelocker for out-of-town customer. Great communication.

They are renting units online, but no one is here to grant you access. My car is loaded and I can't…read moreget access. sign says temporarily closed. What is going on here?

Great service, and well kept facility, that I am ready to move my belongings into comfortably. Jim…read morewent above and beyond to ensure my needs were met all around. Sheila was of great assistance as well. Would definitely recommend Safeguard at this point, and confident that will feel the same when moving my belongings out to a final destination. Thanks for making this step, in what can be a very challenging moving process, smooth!!

Tanicia was very nice. She explained everything to us in and answered…read moreall our questions. So far, the experience has been great. However we are only on day two. I will let you know later how everything turns out.

Public Storage raises the rent frequently and without any rationale offered. Some upward…read moreadjustment should be expected over time given their costs may be incrementing up. However, the rent increases seem quite arbitrary and significant. Know this going into the arrangement. The (brilliant) business model factors in people not wanting to move the contents of a full unit to another unit in the same facility (yes, same size) to get the rent adjusted to something closer to what was being paid prior to the rate hike. Other than exorbitant rent hikes randomly and regularly, the facility is quite satisfactory.

Everything is inside so nothing gets stuck in the elements when loading or unloading Very clean…read moreand staffed by some really nice and knowledgeable people.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 1255 S Naper Blvd is no exception. Our Naperville storage facility offers a large selection of unit sizes with convenient options like climate control and drive-up access. Located near 75th St and Naper Blvd, we're trusted by neighbors in Downtown Naperville, Woodbridge, Bolingbrook, Darien, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Buyer beware! This place is a dump. There is no security. One camer for whole lot. Gate stays open…read moreall day so anyone can come in. After hours there is a pedestrian side gate that is chained open 24/7. I wouldn't trust my belongings here so I moved out. The manager Jim is a creep. Gives off a bad vibe. He likes to walk around and look in your unit. Also, you will have your neighbors looking in there too because of the crowd that rents there. Save your money. You will be disappointed. Hidden fees...especially when you go to vacate.

After a long day of moving, it was such a pleasure to deal with the staff of Simply Storage…read more Blanca, one of the most professional individuals that our company has ever run across, greeted us with a warm smile and had our unit prepared for a quick and easy unload. The facility was clean and Blanca proclaimed to love to keep everything tidy. She gave us the feeling like we made a safe decision with our valuable storage. I can't say enough about our positive experience. Jim ( the site manager) and Blanca ran the operation like a smoothly oiled machine and gave my partners and I the confidence that Simply Storage was right for us.

I found this company on Reddit and I'm glad I listened to the post. The move was seamless,…read moreorganized, and handled with great care. The three movers packed up my things with a lot of thought and efficiency. They also listened to what I wanted and how I preferred my belongings to be packed and delivered. I will definitely be using them again!

It was a complicated move with multiple pick up and drop off locations and in the middle of…read moreinclement weather, making moving conditions dangerous. They packed and moved everything quickly, no damage was done to the houses or items moved, everything arrived where it was supposed to end up. The movers were very nice and adapted to the tough weather conditions without complaints, they were on time and they are worth the price.