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    Cucamonga Valley Water Dist

    3.0 (4 reviews)

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    Cucamonga Valley Water District

    Cucamonga Valley Water District

    1.9
    (18 reviews)

    Yikes. After years of speaking with customer rep Linda, she still has a bad attitude. Always rude,…read morecurt, and unhelpful. Really defense stance from the beginning in any conversation had with her. I get customer service isn't the most fun job but Jesus. Happy I won't have to deal with her or that company anymore. We called to confirm acct is closed and a really nice and helpful rep named Sarah was able to assist. Thank you Sarah for being better than Linda.

    I am very disappointed with the customer service. I called twice for different reasons:…read more 1. I was frustrated that I didn't see any past history of my payments with their new online payment system via InvoiceCloud about a month ago. The girl couldn't stand my frustration and she hung up on me. The RUDEST one I've encountered. Lesson learned to never check e-statement. You would want to have paper statement. 2. I called another time to see if they could check/fix my water pressure being too high. They say they can check but they can't fix the water pressure valve. And today I saw on their website that they have this no-cost program for residences with above 80psi. I am not happy at all. I already paid $800+ for a new PRV. Customer service for CVWD need to learn what programs our district CVWD is offering. I normally check their websites. I'm not sure why at that time I didn't, and decided to "trust" their customer service's knowledge instead. My mistake again. 3. And... of course their rates just keeps on climbing higher and higher without residence's consent. My monthly bill (with 2 months combined) is higher than my bi-monthly bill. Hmm... I wonder what they're trying to mislead... But that's something everyone already knew... Sometimes I feel that we need more choices instead of a monopoly controlling our utilities.

    Jim & Sons Plumbing & Rooter

    Jim & Sons Plumbing & Rooter

    4.9
    (257 reviews)

    Stephen, the plumber that helped me out, was very transparent from the beginning and walked me…read morethrough all of the issues that was going on with my plumbing. He discovered a slab leak and listed several options. He is probably one of the most "real one's" there are out there. He does not just come to do a job, but genuinely cares about each of his customers. He tries to establish a relationship with his customers by making it feel like he is taking care of a family member. He tries to get to know you and is willing to hold a conversation with you and hear you out. Plumbing issues can be very expensive and Stephen is sensitive to that. It is never a great time to get plumbing work done, but Stephen is there to talk with you, hear you out, and just be someone who genuinely cares about the customer. I will be using Jim and Son's for any plumbing needs in the future and I highly recommend them to anyone. I wish I remembered the name of the other plumber that helped him out during the job, but he was awesome as well. Again, he understood the importance of customer service and making sure that customers are left with a great experience in addition to getting the work done. 6/5 stars if I could.

    My issue was a clogged kitchen drain with grease that backflowed into one of my bathrooms. From…read morebeginning to end Jim's & Son's took care of me. Angie took my call and quickly found a same day appointment. She was very courteous, understanding, and was patient when listening to my concerns and questions. She had James dispatched later that same afternoon and was punctual. Let me tell you, they know what they are doing and are properly equipped!! Very courteous to boot! James respected my home and mother who greeted him when he arrived. He proceeded to identify the issue and had my drain hydro jetted. He informed me through the whole process and really made me feel comfortable with the work he was performing. He is one of the Son's and I would call him over again in a heartbeat. I greatly recommend Jim & Sons for all your plumbing needs. Thank you Angie and James!

    All City Plumbing, Air & Electrical

    All City Plumbing, Air & Electrical

    4.7
    (4.8k reviews)

    We had an issue with the drains in our bathroom, so Hernan came out to service them and did an…read moreawesome job. He was very friendly, professional, and worked quickly to resolve the issue; he gave a thorough explanation of what he was going to do, and I appreciate that he didn't try to upsell or pressure us for any additional services. It was a five-star experience going with All City Plumbing--thank you, Hernan!

    From the very first phone call, I had a great experience with All City Plumbing. I spoke with…read moreJazmine, who was friendly, professional, and took the time to listen as I explained that the floorboards in our main bedroom were wet and we were worried we had a slab leak. She scheduled us for the first available appointment at 8:00 a.m. the very next morning. Our technician, Alexis, arrived on time and was incredibly respectful and professional. He walked through the issue with my brother and father, performed a thorough assessment, and clearly explained exactly what was causing the problem. After a brief conversation with my brother, it was obvious that Alexis and All City Plumbing were the company we wanted to trust with the repair. Alexis was extremely knowledgeable and took the time to explain everything he was doing. He even showed us, using a camera scope, that our pipes were clear and free of tree roots. That gave us tremendous peace of mind and ended up saving us a lot of money by avoiding unnecessary work. The quality of service, honesty, and professionalism were outstanding. On top of that, the work is backed by a one-year warranty, which gives us even more confidence in the repair. We will absolutely be calling All City Plumbing again for any future plumbing needs. Highly recommend!

    Cucamonga Valley Water Dist - utilities - Updated July 2026

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