I recently switched to using Cuddles and Tails' services from another company and have noticed such a huge difference! Suzy takes the time to wash out the food and water bowls daily as well as clean all the litter off the floor after cleaning the box- something the previous company didn't do. Also she sends loads of photos of my cat getting her treats and heat scratched which is so great. When I return from my trips my cat is now cheerful and talkative so I know she's getting lots of attention and care! I wish I had found C&T years ago. Suzy is very caring and has a very high level of attention to detail. I highly recommend Cuddles and Tails! read more

I had a really unfortunate experience attempting to schedule a sitter for my cats. Initially, I was told that there was availability and even had a day scheduled to meet with the sitter. Once I volunteered that I lived on a fifth floor walk up, however, I was informed that there was an extra $5 fee per visit as well as a 5% fee on the total due to COVID (I don't argue with the 5% fee, as I really appreciate people willing to come into a home to care for an animal during this time). While not unwilling to pay what I needed to pay, I questioned the $5 fee per day - if this was a dog walking situation, I would totally understand, because of multiple trips up and down stairs, but to walk up once? I know it's not fun, but I do it every day. Further, the fee was not included in the rates listed online. I really was only looking for clarification, and would have paid the fee. In response, I was told that these services "do not work for everyone's budget" and was referred to another company. I REALLY did not appreciate the poor-shaming for asking a question. When I said I was still interested in the services, but was taken aback at the response, suddenly no one was available to watch my cats. This was extremely poor, and frankly insulting, customer service. I have never had my financial situation questioned like this for simply asking a question, and as a paying customer I SHOULD be able to ask for clarification. I'm sure there are plenty of great people who work for this company, but my interaction with the owner was horrible, and now I am in a bind trying to find care for my kittens. read more

We have used Cuddles & Tails to sit our cat Keoki many times and it has always been a fantastic experience! Both and owner and every employee we have interacted with has been courteous and professional. They visited our home every day we were gone, fed & medicated Keoki, played with her, and took detailed pictures of playtime and well as her cleaned-out food & water bowls. As long as we have a pet, we will use Cuddles & Tails! read more

Cuddles and tails have been a godsend since I moved to NYC with my fur babies. I travel frequently and sometimes for weeks at a time globally....even though it breaks my heart to leave them. They have always nurtured my kitties and sent lots of pics and videos to help ease my anxiety. Both sitters I've had have been not only animals lovers but also thorough at keeping up all the dishes/ meds/ etc. I also have to travel last minute and email Suzy sometimes in the middle of the night. I always wake up knowing she provided a response. I even recently moved and it helped tremendously to know I could walk the sitter through any new changes and they could accommodate my new home. I truly appreciate their love for our animals and all the cuddles they provide. BIG thanks to Natalia and Rosanna who have taken excellent care of my princesses. read more

Cuddles and Tails is a great place to board your dog. I met with Suzy, which I believe is the owner of the business and she was very friendly and upfront about pricing and scheduling. I was traveling a while back and everyone at this facility was obviously a dog lover. They're caring and responsible. Leave your dog here with confidence. read more

We've used C&T several times over the past year cannot be any happier. It's always tough leaving our little guy and I was nervous the first time as I have never had to leave him alone. However, each day I received an comprehensive email filled with photos of a happy content Bean. This process is used each and every time they come and we have some of the best photos of Bean courtesy of Natalia! Thank you for being there for us Suzy and Natalia, you are very much appreciated. read more

Cuddles and Tails Pet Services - Pet Sitting Near Me - New York, New York

Suzy and her team are the best. I have used them for over a year and half and I have nothing but good things to say about them. I have two cats who are my life who I feel bad about leaving even when I leave for long days at work. Suzy and her team relive my guilt so much cause I know they are going to be well taken care of. The photo updates and notes are so cute. Also, they are great at being able to get me in last minute. For work I had multiple last minute overnight trips come up and they would be able to watch my babies even with a very short notice. They are the best! read more

C&T has been such a relief for me. They understand how stressful it can be to leave your pet at home while you travel, and they do an incredible job of sending you lots of pictures of your animals while also showing you pics of food amounts, medicine doses, cleaned litter boxes, etc. All the proof you need that everything is being taken care of. I can't recommend them highly enough! read more

Loved their service. Very communicative and sent daily updates with a ton of pictures. The sitter took in packages and watered plants. I always felt my 2 cats were in safe hands. Made my trip away from home that much better! read more

We love Cuddles and Tails so much! Suzy and Lawrence are the absolute best. We have been using them for over a year now and I honestly would never board my dog anywhere else. They treat my dog, Griffin, like one of their own. They also send updates with pictures daily. I would recommend them in a heart beat! read more

I couldn't be happier with Cuddles & Tails and Lawrence's services in the Midtown location. About a year ago, I was leaving for a week-long trip and couldn't fall back on the usual family/friends to look after my cat. Feeling anxious, I did a lot of research online and was impressed by all the glowing reviews at Cuddles & Tails. It seemed too good to be true, but it really is exactly what you'll expect. I've left my cat for boarding with Lawrence many times now and he is always super friendly, attentive and extremely professional. My cat has grown so comfortable with Lawrence during his boarding visits. He almost seems a little disappointed to be back home with us! I love the daily email updates and pictures while I'm away and feel confident (and at ease) that my cat is in the best hands. Lawrence is amazing! If you want your pets to be looked after with great care, empathy, attention and knowledge, I highly recommend Cuddles & Tails. read more

This was the first time we boarded our 8 month old Cavalier King Charles Spaniel and like most new "parents", we were quite apprehensive. We read reviews for traditional boarding places and preferred a more personal touch. Cuddles and Tails seemed ideal for our needs. Prior to making our final decision, we met with Suzy so both parties could get to know each other better. My immediate impression of Suzy was that she clearly and deeply loves and cares for animals. This put my wife and me at ease because we wanted someone who was going to give our dog (Landry) the same love and attention as we would. We walked Suzy through our list of "must knows" about Landry and she stressed that she wanted to keep the same eating/walking/sleeping schedule as we keep for him at home. As any pet owner knows, keeping your pet on a consistent schedule is very important--this was something else that put us greatly at ease. We left Landry with Suzy for 6 days. Each day, Suzy sent e-mails updating us on how Landry was eating/sleeping/playing, etc. Each e-mail included plenty of pictures and quickly became one of the highlights of our day while on vacation. Suzy is all about putting your mind at ease and her e-mails certainly did so. When we returned to pick up Landry, Suzy had recently bathed him because he decided to roll in something on the sidewalk (which he periodically does with us). Suzy said that she wanted to return Landry is the same--if not better--condition than when we dropped him off. Most people likely would have simply wiped Landry down if even that. However, Suzy took the extra step of bathing Landry and returning him to us smelling beautifully. This was greatly appreciated. Since our dog is a puppy, he averages six walks a day with us. Three of the walks are at least 30-minutes and the other 3 walks are quick pee breaks. When researching boarding options, we saw many places that offered 4 walks per day but few/if any offered six. Again--a key differentiator with Suzy is that she's more concerned about keeping your pet on schedule versus putting a cap on walks. Suzy gave our dog six full walks daily which was even more than we're accustomed to doing. We were concerned that being a puppy in a new environment Landry might have an accident in Suzy's home. While Suzy knows accidents are part of the job, Landry did not have a single accident due to his frequent walks. These six full walks also allowed him to get proper exercise as well. Overall, we were very pleased with our experience with Suzy/Cuddles and Tails and will absolutely take Landry back. I can tell you that my wife and I had high expectations and Suzy met/exceeded them all. She even slept in the same room as Landry since he was used to having someone close by during the night. For two parents who love their dog deeply (like most pet owners) and had a lot of concerns about leaving him with a stranger, Suzy understood our feelings and quickly reassured us that Landry would receive tons of love and attention. We fully believe Suzy cared for Landry like her own pet and appreciate all she did for our little boy. read more

The best pet sitting company in the city!!! I first boarded my 6 month old kitten in a facility called The Cat Practice, and while they were great, my kitten was very shaken when I picked her up. The process of boarding and keeping her in a cage did not sit well with her. So I looked up the most recommended Pet-Sitting company on yelp and found Cuddles and Tails. I am SO glad I did. Lawrence contacted me immediately with a detailed description of their services and daily rates. He requested we meet in person first to get better acquainted and to meet my kitten, Piper. He is very knowledgeable and has a great connection with cats and dogs, and it doesn't hurt how incredibly friendly and personable he is. I was able to ask him a variety of questions and even asked advice when it came to training Piper. While I was away, Lawrence visited once a day. He changed the water bowl, fed Piper AND my fish, cleaned the litter box, and played with her for a half hour! I also received an email each day with photos of Piper playing and photos of the fully stocked food/water bowls just to put me at ease. But the most amazing thing about Lawrence was how he went above and beyond. I didn't have enough cat food or cat litter for the two weeks while I was away and he graciously offered to pick some up for me on his way to work! We also had an issue where a friend of mine locked the deadbolt on my door and Lawrence was unable to get in. Luckily Lawrence was prepared for just that. He notified me immediately to let me know that Piper had enough food set out for another day or two and that the following day he would give Piper some extra attention. He's the best! All in all I highly recommend Lawrence from Cuddles & Tails to anyone who is looking for an attentive and professional cat sitter. read more

I usually have friends stop by my apartment once daily to check on my cat Leo when I am out of town for a few days, but I didn't want to have to rely on them to watch him for the six days I was going to be away - I wanted to make sure he was looked after all day every day. After reading reviews of various pet boarders, I knew Leo would be in the best possible hands at Cuddles and Tails. While my decision to have someone look after him was extremely last minute (evening before I would need to drop him off), Lawrence responded to my email inquiry immediately, giving thorough information of their services and letting me know he had space to take Leo in - phew! The following evening, I brought Leo to Lawrence's beautiful apartment and knew he would love it there. From the moment I met Lawrence, I knew he would far surpass my expectations. He was so knowledgeable about introducing Leo to his new environment and just had so much knowledge of cat behavior in general. He was sure to ask about feeding times, vet information in case any problems arose while I was away, bad habits, etc. Lawrence's love for animals was very apparent, and he definitely understands what pet parents need to feel comfortable with a pet sitter. I was sad to leave Leo but knew he would be so happy with Lawrence. Lawrence sent multiple emails each day with updates and photos of my King Leo in his palace, and always remained in constant communication throughout my trip. It was nice to know that Leo was being looked after by a truly passionate, trustworthy, and professional pet sitter. I know Leo was sad to leave his new buddy, but I have already booked Lawrence's services for my Thanksgiving and Christmas vacations and look forward to seeing my angel via email daily! Leo and I are so thankful for Lawrence and Cuddles and Tails! I could not imagine a better company with better people to take care of my little King! read more

This review is long overdue and very well-deserved. I used Cuddles and Tails when I went to Jamaica for about a week last October. As someone who loves her kitties so much that she has neglected to go away for longer that two or three days in the past, I was super-nervous about leaving my grouchy old guys in someone else's hands. Suzy was great, though! She took care of my Yossi so wonderfully. I received daily emails with pictures of my kitty, as well as his food and clean litterbox! Yossi's food dishes and box were probably--nah, scratch that--definitely--better maintained by Suzy than myself. :) She and Yossi seemed to get along very well and I couldn't have asked for a better, kinder caretaker. I should note that Suzy showed real integrity in suggesting that I medically board my grouchy old Isaac, since he was receiving insulin injections and is freaked out around anyone who isn't me (that said, I paid twice what I was paying Suzy to medically board Isaac at my vet, and I wish he had gotten half the love and kindness there that Yossi received from Cuddles and Tails). I have no doubt that there are services who might have said they would be able to take care of Isaac's needs but might not have; when observing the way he interacted (well, he didn't really interact at all) with strangers, Suzy was forthright about wanting to make sure Isaac received the care he needed and didn't think he would be cooperative with getting injections from someone who wasn't his "mommy." I hope this is coming out the way I intended; I don't want to discourage anyone with medically needy pets to pass on using Cuddles and Tails at all. To the contrary, I know Suzy has taken care of *special* pets; the fact that she realized Isaac was too, um, *special* speaks to her experience and professionalism. Since I returned from vacation, I've recommended Suzy to friends, colleagues and neighbors. I'm on Yelp right now looking for a kitty sitter because I sadly have to cheat on Cuddles & Tails, as they'll be closed for vacation when I'm away in a few weeks, but I look forward to using Cuddles and Tails in the future. read more

Let me start by saying this was the first time I've ever left my 5 year-old Frenchie, Marshall, with anyone other than one of two close friends and also the first time I had spent any time away from him in 5 months. To say I was nervous is an understatement and anyone who knows me knows Marshall is my baby. He may or may not be a little spoiled - but Suzy was up for the task! Before leaving him in Suzy's care, Marshall and I stopped by her place for a temperament test, for me to meet Suzy and see what the space was like. She asked all of the right questions, took copies of his paperwork, was incredibly clean and Marshall fell in love with her turtle. It put me more at ease but I was still nervous just because I didn't know what Marshall thought of the whole thing. When I left him for the three days - I am pretty sure I had more separation anxiety than he did. Suzy understood and gave me regular updates with pictures (great pictures at that) and I was able to enjoy some much-needed away time at a friend's wedding without worrying about how he was doing. One of the greatest parts of this experience was that Suzy delivered Marshall to my apartment before I got there because my flight came in pretty late in the evening. Being able to get home and have my little man greet me at the door was the perfect way to end my trip. I've already recommended Cuddles and Tails to a bunch of friends - I just hope there will still be availability for us the next time I go out of town! read more

I cannot say enough lovely things about Cuddles and Tails. I came to them after having a very bad experience with a previous cat sitter, and I was nervous. But Suzy and Natalia were so kind and thoughtful and THOROUGH in taking notes about my kitty, his eating schedule, his quirks (he learned how to open my fridge...on his own). They always sent plenty of cute pictures and detailed updates while I was away. Everything was clean and tidy when I got home. Natalia would even go above and beyond to bring my packages in for me. My kitty was always so happy to see her. Even when my plans changed and I had to update his visiting schedule with them, they were always able to accommodate. I'm so sad I'm moving if only because it means I'll have to find a new sitter. We'll miss you Suzy and team! read more

I found Suzy while desperately searching for a cat sitter over the holidays. (It might have been the dog photos with Santa hats on her website that won me over.) Her immediate response and flexibility was an instant relief. She came over to meet my two kitties just as quickly and was very thorough and kind. Needless to say, Pumpkin and Chlo were into her. Suzy's email updates were always on time and very descriptive about my cats shenanigans. I'm also pretty convinced Suzy should become a professional animal photographer. ++ Very flexible on key pick-up! Long story short- Suzy is a complete sweetheart and extremely reliable! I will be using her services from here on out! read more

Cuddles and Tails Pet Services - Pumpkin - Pet Sitting Near Me - New York, New York

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Suzy at Cuddles and Tails is both a serious cat lover and also a consummate professional. I could tell that she had a deep affinity for animals the moment she met my cat, which is important to me because I want my kitty to get TLC when I'm away as much as I need him to be fed and watered. He is now so spoiled by her visits that I have to increase playtime just to keep him happy. Suzy sends an email after every visit with lots of photos of both my cat and the food and litter areas. She also keeps everything spotlessly clean. Suzy also runs her business well, with clear invoices and prompt emails. In short, I highly recommend working with her. She's the best! read more

We absolutely love Cuddles and Tails - we've used their cat-sitting service and our sitter Rossana follows our overly complicated (crazy cat parents) instructions to the tee and follows up with amazing photos and emails whenever she makes a visit! As others have said, Suzy coordinates everything and is in touch extremely quickly with booking/payment-related matters. Our cat Ollie is always extremely happy and relaxed when we get home, and the apartment is always spotless. read more

I was really nervous about the thought of having a stranger take care of my cat, Isabelle, and being in my apartment. Requires a lot of trust but I needed an economical solution and wanted my cat to feel comfortable in her surroundings and know she would prefer to be at home. As soon as I met Suzy I felt very comfortable. She is super professional and really cares about each animal under her care. She visited Isabelle 3 times over the course of the time I was away (as we had pre-arranged) and every time she visited she sent me a wonderful update email with lots of pictures showing all of the details about Isabelle and the apartment. I felt excited to know I would be getting an update on Isabelle while I was away and knew with absolute certainty she was being well taken care-of. It was really nice coming home to all of my mail organized on my table, clean litter box area and food area and a calm cat! I will be using Cuddles & Tails again anytime I am away! Amazing service. Thanks again Suzy!! read more

I needed a cat sitter for a few weeks I had out of town. I was really nervous to let a stranger into my house to take care of my cat, but Suzy was great. Paolo, my cat, instantly loved her. Her appointments were flexible and she was always reliable. I'd highly recommend her! read more

I'm hesitant to write this review because I'd like to keep C&T my secret. Suzy has boarded my french bulldog a half dozen times over the last 2 years, and I only have praise--boarded sounds cruel, its more like pampered and spoiled. I mean, she gets to sleep in a princess bed! It's always stressful to leave my dog, but Suzy's daily summary and daily photos really take the edge off. I think what's most telling is my dog now drags me to C&T when I say Suzy. Your dog is in good hands here. read more

They did an excellent job of looking after my cat both times I've used their service. I love that they send pictures and check in every day. All my plants were watered and the litter box very clean. I highly recommend them and will only use them for my pet sitting needs. read more

This recommendation is long overdue as I've been a client for nearly 2 years. But I cannot say enough amazing things about Suzy and her team! Suzy is extremely professional and accommodating and I know that she is taking the utmost care of my two little girls. Whenever we drop them off, they are SO excited to see Suzy and don't even care when I leave anymore ;) She is very careful to keep them on the same schedule that they have at home and I feel confident she is keeping them as safe as possible. She treats my dogs like part of her family and lets them cuddle on the couch with her for movie night. It's not your typical "boarding" experience. The daily email updates with photos are the best! My husband and I look so forward to our "pupdates" when on vacation! The girls have also stayed with Lawrence and had a wonderful time! And we've recently had visits from Danielle and they love her! I would give 10 stars if I could! read more

I can't say enough nice things about Cuddles and Tails! Lawrence in Midtown boarded our cat for two days, and it was a wonderful, caring and easy experience. He sent me picture updates a couple times a day, and I felt completely comfortable knowing our cat was with him. Lawrence is super kind, professional and accommodating. I highly recommend Cuddles and Tails! read more

Rossana at Cuddles and Tails came a couple of times at our place to take care of our cat and everything went fine for a while as she sent me updates with pictures of my cat and ending the emails with respectfully. We came back home a couple weeks ago from our trip and the door level of our entrance door was broken. She sent me an email saying that the screws from the front door handle came loose and that was why according to her that the door ended up like that. My superintendent who has been working for 15 years in our building knew exactly what has happened to the door handle and he told me right away that the cat sitter broke it because the only way this could have happened is for the cat sitter to put too much pressure on the door handle. When I met Rossana at the meet and greet, I explained to Rossana how to open and close the door in person. When I sent an email to Suzy, she backed Rossana saying that Rossana sent an email regarding the door handle and basically good luck to me and not offering any help with the repair. I emailed Suzy back and I said to her that my superintendent told me that the only way to break the door handle is to put too much pressure on it and things do not break like that by itself. Then Rossana sent me an email and basically saying sorry that she did actually broke the door handle. Well, Rossana should have told me right away, I am sorry, I broke the door handle, how may I help you to repair it? I am extremely disappointed in the lack of respect and standing up when you break something. If you break something in a store, you have to pay for it, the same applies to someone home. You break it, you pay for it. Fortunately, my superintendent save the day as he had an extra part of the broken piece for the inside door mechanism and he did the job of a locksmith which would have been very costly and time consuming. Now, shame on you Rossana for not telling the truth. I have lost my trust in you and the company. It is a question of principle, always tell the truth and stand up for your mistakes. read more

Lawrence was wonderful! He came recommended by a friend, and so I knew that I could count on him to take good care of my cat while I was away. And he did not let me down! I loved all the daily photos I received while I was away and I could tell my cat was also very pleased (much less hissing upon my return than with other pet sitters!). Will definitely be reaching out for his services again! read more

Suzy and the Cuddles team have been taking care of our cat, Pebbles, for years now, and we could not be happier. Recently, our pet fell ill while we were away, and Suzy immediately knew something was wrong and took our cat to the vet. I'm happy to say Pebbles is back to her healthy and grumpy self; if it were not for Suzy, we might not be so fortunate. You never know when something unfortunate might happen, but with these critter loving folks, you're always in good hands. read more

I needed a cat sitter for the Holidays and went with Suzy. I was happy to meet her for her consultation visit and immediately could tell my cat, Richard, would be in good hands. Every morning I was gone I received an e-mail with a picture updating me on my pet's status and behavior. She was very flexible in coordinating the key drop off and pickup which was great since I couldn't find my spare set of keys, Next time I am out of town I plan on using her services again. read more

Cuddles and tails is a 5 star business. Honestly. Suzy and Rossana are true animal lovers and it shines through in their service. They even came to my place during the blizzard we had, caring for my sweet cat while I was away on my trip. Not only do they provide top notch and efficient service they send SO many cute playtime photos and even take custom request - for me, that's turning on the bathtub so my cat can let it drip on her head. They don't forget either :) can't recommend them enough. read more

Amazing!!! I can't say enough nice words about Suzy and her caring for dogs. She takes super cute pictures of our baby dog and send them everyday with an update. We feel very happy that we found her. Our dog always seems to have a fantastic time over there. I highly recommend Cuddles and feels like our dog is having his own little vacation over there! read more

I have used Cuddles and Tails several times over the past year and I can't recommend Suzy highly enough. I have two cats-- one of who can be a little cranky-- and both of them love Suzy. When I first booked her service, Suzy arranged a meeting to answer any questions I had and ensure that she had all of the necessary instructions/ info. It was clear that she cares about getting it right. What a relief to have a pet sitter that actually likes pets! In addition to feeding and cleaning up, she takes the time to play the cats and gives them plenty of attention. No more coming home to traumatized cats! I love getting the daily pictures and updates and knowing that everyone is happy and healthy while I am away. I am so happy to have found a pet sitter I can trust with my cats-- and apartment-- when I travel. Cuddles and Tails is great. read more