Great service, arrived same day, ended up needing new system as my is 18 years old, quick to follow…read moreup with estimate and to schedule replacement, highly recommended

I was having sump pump issues. My sump pump has a backup system. The experience wasn't bad, but it…read moretook 3 weeks, I made 2 trips to Home Depot for parts & 4 visits by 3 different Staley's tech to have my system up & running. All the techs were professional & efficient. I just didn't know I would be responsible for getting the parts & then paying Staleys to install them.

Unethical business. Sold a system in 2021 under their entire guidance and testing of our water. We…read morehad failures under warranty, and in 2025 October I had another technician out - he sated bluntly "you should never have been sold this unit, it was always going to fail in a few years". I have attempted to get some level of support to make this right, at best a few hundred dollars off what is nearly a $1,500 investment now to fix a system that under their own staff, I should not have been sold. Their service manage was incredibly rude and condescending to me - blaming us for choosing this system despite it being one of 2 suggested to us - and the billing person being worse, now threatening to send a $97.50 charge for the service call (which I had never been levied before, nor informed of in advance to have consented to) to collections and being very combative on a call where I simply tried to find a positive resolution. Do not do business with them.

I recently purchased a home with their system in it. So I called them to have them come and just…read moremake sure the system was working and to put salt in it. The short version of the story is... the lady showed up and didn't even bring any salt AT ALL came in and took the cover off the salt bin, and took the cover off the timer and pulled a piece if paper out and told me "it's going to be $2600.00 to replace the system." She couldn't give me a single reason why the system needed to be replaced). Because there was absolutely nothing wrong with my system. It literally just needed salt). I asked her multiple times why I needed an entire new system, and IF something was wrong how did she know bc she hadn't looked at anything at ALL.. she had no answer. The fact they showed up with zero salt says it all when that's literally what I asked for

Great experiences with Douglas. Zack was very clear in his explanations and upfront, gave me…read moreseveral options. Installation was quick and easy.

i purchased their Ecowater sump pump combo backup system. Did not end well. I so wanted this to…read morework but I found out my warranty was voided because they installed this unit in my 15" pit which after installed realized it has to be 22". I kept getting alerts my water level was high then it would kick in and drain. Then I got high voltage alerts, then another that said undefined. Douglas was willing to honor my warranty but then in reading the paperwork I discovered it was not recommended using a generator with it. Another thing not disclosed to me. They didn't even realize it. Which why would they not know these things?? It is overly sensitive sending alerts over every thing. They did agree to remove it so I could get something else and return my money .... However when they came to pick up their sump pump they had no money to give me. After feeling lied to I did not give them their pump. I now have to return the pump to the office and then I get a check. I would have recommended their water conditioning but at this point I definitely don't trust them. This sump pump is apparently new to them and they have no knowledge of restrictions it has. I'm deeply disappointed this happened as the installers Connor and Wes were great and did their best to help. I definitely do NOT recommend this company at all especially their sump pump that they know nothing about. Call the manufacturer like I did. Every little thing voids the warranty.

We needed a new kitchen Moen faucet installed because the previous one, a sensor touch unit,…read morefailed. Brock Mechanical came the morning after we called and replaced the "touch sensor" faucet with a standard manual faucet of the same style. I was very impressed with their response time, on time arrival, quick replacement and reasonable price for this service. I had the pleasure to recommend them to a friend for a plumbing leak. I will be using them again.

We called Brock Mechanical to assist with the installation of plumbing to add lines for an…read moreadditional washing machine in our basement. Bill came out to perform the service and was extremely professional, detailed and informative regarding what was needed and he also brought some additional items needing to be addressed to our attention. The price was fair, honest, and the work area was left clean. We had done our research before calling Brock Mechanical, looked at reviews and are very glad we chose them. We are new to the area/Michigan, and will be using Brock Mechanical for all of our plumbing needs. Cheryl and Jeff W.

We are so sorry we chose Beauchamps…read more Do not be mislead by their advertising and sales tactics. Please trust me when I say to stay with the smaller shops who do a good job at a reasonable price, like McIntyre's Soft Water Service or Wolverine Water Treatment. They've both been around for 40 years with the original owners still working there. They will take their time, not be in a hurry, and explain everything to you. Beauchamps installation people are untrustworthy, sloppy, do a poor job, and leave the house a mess. The sale person said they have 'master plumbers'. The installation person laughed when I mentioned that to him. He said he wish he was a master plumber. Beauchamps has to hire pretty much anywho they can get to get the job done as quickly as they can and hope customer standards are low. They will always be rushed, in a hurry, and learning as they go. They have NO pride in their work. For that, your installation will be sloppy and compromised ! Sales talk a good a talk but you don't see the full picture until installation shows up. Then it's too late. Goto any location and see if you like what you see. The people you will have to deal with when something goes wrong. Think about it and don't be in a hurry to buy. It's a big investment. Don't go for the modern store look as it's all show. Go for those that are honest and will be there for you when something goes wrong. I wish more people would see our message.

I love my water because of Beauchamp. We have had 0 issues with their products over the last four…read moreyears of filtering our well water through our entire home. Definitely would recommend them to all my family, friends, and neighbors!

Did an inspection. Was courteous and informational. Provided quotes. Would recommend.read more

Best ever even with weeks later follow up with my needs.just wow.....water is so much bettet.read more

My goto for salt for my house both for the softener and to deal with my angled drive way. Pleasant…read moreand attentive people. Highly recommend.

I've ordered softener salt deliveries from them for several years now. I have nothing but praise…read morefor their delivery and service! The young men that deliver are friendly and polite, and I especially appreciate that they open the bags and fill my softener!