Their service, their sales and communication very bad. They wouldn't send technician out to look at our water softener. They sent a sales Rep. Feb 24, 2026. Sales Rep says they don't have this unit anymore. They wouldn't fix it! Tried to sell us new one. $4000 or lease $69 per month. Salesman was to cancel our old lease and have them pickup old unit. Never happened. So they kept billing us. I emailed and texted,no customer service or response. We finally called and gal said we will have someone pick up and credit you for three months. So far we got one credit for May. Feb 24 was date salesman came out in which he knew Our unit hadn't worked. I do not recommend Culligan for anything. The salesman said our nitrates rate in our well water was 5%. We had County check it and it's 11%. It's over the legal limit to drink. So we have to buy drinking & cooking water in town. Very poor customer service, very poor communication. Stay away from Culligan in Sacramento, CA. read more

I called on 4-21-26 to make a service appointment. First available appointment was more than a month away on 5-26-26. I never received a reminder about the appointment so I called on 5-26-26 to see if I was still on the books. After being on hold for a very long time, a customer service person answered. She verified I was on their books for today, and said the service person would call when on the way. That was about 2:30PM. ( Appt was for between 1:00 and 4:00PM) Just before 5:00PM I tried to call because they had not called, no show, and true to form went straight to the 'we are experiencing a high call volume' hold recording. The softener system I bought from them is not working..... I would not use this company if I had to buy a new system. read more

Very antiquated business with poor customer service. Prepare to be on hold for very long wait times. They are understaffed, under trained and non-friendly. The service techs take weeks to come out to fix/replace things. When you call the "service" department with error messages and beeping from the machine they say, we'll get back to you, and take days to send someone out. The latest situation: Originally I was told by the salesman I wouldn't have to think about the system filter replacement and would be contacted in a year by Culligan. One day in late November our kids and I noticed the water tasted funny. I looked up our install date and realized it was 3 months past the initial install date a year ago. Our City tap water tasted better than their reverse osmosis system. It has now been several weeks since my call and they can only come out Dec 16. That will be 3 weeks after I called to tell them the water tasted funny and almost 4 months after the one year date. We have a family of six so the filters probably have to be replaced even more than annually because we use the water for all of our drinking, cooking and washing fruits and vegetables. I am deciding to cancel since we have been without water for many weeks. The tagline for this business should be over promise and under deliver. I requested a refund for all the months we have been drinking sub par water. Why aren't there notifications when the filters are dirty? There is a new smart RO system and we weren't even offered it even though when you are on hold forever it says the new RO system can notify you in the app. I will be writing a Better Business Bureau complaint so that other customers can be aware of this business's poor operations and faulty promises. read more

Refer to the above message from you Mr Mark. I tried calling you on the mentioned number, but i was not able to speak to you. Seems the reply from you is auto generated and there is no way i can contact you.Thank you for the response. I did attempt to follow the instructions provided in your reply. I called the number listed multiple times and asked to speak with Joseph Hradetzky, but I was informed by the staff that no one by that name (or Mark) works there or is available. Unfortunately, I have also not received any call back or follow-up regarding this issue. I would genuinely appreciate the opportunity to resolve this matter, as my intention from the beginning has been to clarify the billing terms that were originally communicated to me during the sales process. However, it has been difficult to move forward when there is no clear point of contact. If someone from Culligan of Sacramento is truly willing to review this situation and help resolve the billing discrepancy, I would welcome a direct response or contact. I hope the company can address this matter properly so other customers do not experience similar confusion. read more

We have had issue from day one with our water machines. Either they do not work or they leak. The new "touchless water" machines are terrible along with the customer service. We have a unit that is leaking and the response time is 3-4 days out. Completely unacceptable. read more

I bought their products they don't honor their warranty. I called the same area manager who sold it to me 3 times she said she will send someone to check the low salt alarm. No one came. Stay away from this company. Not sure if the system works. read more

What is the lowest rating then minus 10 stars and it still wouldn't be low enough. Culligan ,Sacramento is the worst customer service I have ever received in entire life. The equipment stopped filtering water properly nearly 6 months ago. I call, no one ever answered the service department line. After numerous attempts including even though sometimes I waited over an hour on the phone line. I finally gave up and left a message. Said they wanted the equipment removed from my house. It has not been working for almost 3 months when I made that home. No one responded. After about a month, one of the technician showed up at my door, no appointment no free notice, but he indicated he had arrived to remove the equipment. He removed the equipment and I thought that would be the end of it, but I continued to be billed by Culligan now making threats will be charged late charges, and I'm assuming they will report a negative credit report to my credit bureau. If anyone there is looking for water treatment for their home, if your service office is the Sacramento office of Culligan Water treatment, I would suggest you find another company. There's not much more to say, except I regret the day than I ever made the call to accompany that I thought was reputable only to find out that this is the worst one company I have ever come in contact my entire life. read more

Worst experience I've ever had. TLDR: Ordered service online. Never came. Called to ask why not. Rescheduled me. Never came. I called to cancel order and refund. No refund. They billed me monthly and I never received anything. Sent me to collections after 13 months of me being billed unknowingly. Still dealing with this. Stay TF away from this company. read more

The service tech was nice but the repair cost was ridiculously high. Replacing a valve costs over $450! The purchase and maintenance costs do not worth what the system does, at least not for Culligan. I would look other brands if I have a choice again. read more

System never seems short of issues. This time it's beeping. Surprisingly, I got through to Culligan by phone--shocking! It's going to be over a month to get a technician out to check the issue. Standard. Very long wait for service. Meanwhile my system beeps and I have no idea what the issue is. Typical. read more

i have a whole house system bought in 2019 several years ago i don't remember it filtering and it haven't been using any salt , i can't remember when i had to add any , but anyway i have been calling the service to come check it cause its not filtering they have been here 5 times for the same problem but they wont replace the unit and im paying for warrenty every month, Technician tested my water and says my water is hard. I'm paying to have soft water, not hard water, but they still refuse to switch out my unit. They just taking my money and I'm not getting anything for it. Do not use this company. They do not stand behind their warranty. That's what all the complaints on this site is saying they do not stand behind their equipment.. read more

Do not use stay away. They just stopped billing my card and sent me a bill for collections after just two months. They never sent me a notice not a phone call nothing, just a collections notice. When you call to pay your bill and cancel your service your wait time is 37 minutes. After 4 years of service i get this. GO WITH ANOTHER COMPANY, don't waste your time read more

RUN FAST. The absolute worst company I have ever dealt with. No response from them in months about services. Just a collections call. Cannot get them to remove their equipment. read more

My parents signed up 8 months ago and have many issues and it's never worked! They do not treat it as though it matters, she paid in full, and has been without water more than once. They blame her current plumbing and well for all the issues. Although they've never had issues before they came out to screw everything up! It's a big problem. No one there knows what they're doing! Snd they actually do things to mess up their system. Value-BAD So many others have similar issues. Has anyone gone to the Contractors Board to get help?? It's a crime in my eyes and something needs to be done. When I called to get their license number I was hung up on, finally after an hour and a half they had the general manager call me. He was concerned that I was asking for the number. I did get it finally. But, this is a BAD business. Eight or 9 months the system has never worked and something needs to be done. I think they are taking advantage of seniors. read more

We've had water softener and kitchen under sink water filter(Reverse osmosis) for over a year. Love them. Amount of build up on my bath and kitchen staff reduced dramatically. It is much more easier now to clean them. Water after water filter is our main water that we drink and it tastes good as well as we feel better than before. Dishes taste better with this filtered water. Ray was our consultant and he gave us honest review our water and his feedback. He sold to us exactly what we needed. Until now we can text him anytime and get help, if we need. The guy who installed the equipment was extremely nice, friendly, clean, and patient. He took time to answer all our questions, even though he had to stay longer than expected. Extremely recommended. read more

DO NOT DO BUSINESS WITH THIS COMPANY! For the second time in as many months, the installation connectors and pipes for the PH Unit they installed, cracked and burst and tonight flooded my pump house with a least 2 inches of water until we caught it. Sheet rock destroyed. When I called I was put on hold for 15 minutes and then forwarded to voicemail!!! So far, no return call. So we were forced to call out a repairman to stop the leak and repair the pipe. Currently I have no water and Culligan takes no responsibility. By the way, I've had nothing but problems with this company for the past 2 years. My original water softener has never worked correctly and the company has done nothing to make it right. I went with them because Culligan was known for decades as the company for soft water. Now they put the units in and forget about them. So disappointed, so upset. No customer service. They could care less. read more

Culligan - Leaking pipe and connector to PH UNIT. - Water Purification Services Near Me - Sacramento, California

Service came out and worked on my water softener and reverse osmosis system. He was very friendly and professional. However, after he left the water pressure was off and the soft water system started leaking. I called the office and couldn't get through to service. No one answered the phone. I left a message with an answering machine and there were no return calls. Since Culligan has created an on-line, nobody is answering their phone or calling back when there is a problem. I have been a customer for many years and their customer service has gone downhill. It makes me sad to see. read more

The service technician was very knowledgeable and answered all my questions. My water bill was off the chart so I had scheduled a service request to check out my softener. Making sure it was running in tip top shape. It was running perfectly. read more

Thank you, Jason the regional manager from Culligan water , you are awesome and you listened to me as a customer and you handled my concerns as a caring business manager. Thank you for taking care of me and keeping your word. Jason I cannot stress enough you are awesome and the best. I see why you are a regional manager your quality of service and your Customer Service and intelligence will take you a long ways. It was truly a big plus in my mind and Jose The Water Softener service contractor was great as well. Folks the regional manager is the best and trust me he helps his customers. Like I stated before I've been in Customer Service for many many years and I most definitely can tell Excellent's, sincere and caring Manager Jason is a A plus.Oh! Jose in service was great as well. Thank you both for taking of me as a customer. read more

Jamie from service, and Greg the service manager were very very helpful. They spent quite a bit of time with my problem with an older system and got everything that I needed as far as parts and information so that I knew my softener was running, right. read more

Bought a system in 2017 was told by salesman it came with a 10 year warranty and lifetime on tank. Our system quit working I called our local culligan and said it should be under warranty they sent someone out and was told it is not under warranty and it was going to be $600 to fix and to add insult to injury they charged me for the service call. Save your money and buy a system from the box store that will last just as long for 1/4 the price. read more

PLEASE READ BEFORE PURCHASING. There were multiple red flags that we initially dismissed, and the very last FIFTH flag was unacceptable. We want everyone to know about our experiences before they invest into Culligan product(s). After researching, we went with Culligan at the recommendation of two relatives. We had a consultation with Lorraine Nolen, area sales manager, for water softener system and reverse osmosis system. Lorraine said that she assigned Arturo, their best installer, to install the system for us because our drywall needs to be patched up during the installation process. We thought this was great because Arturo patched our relative's drywall, which was unremarkable. Lorraine also said that we won't have water marks on our glass. Thus, we signed the purchase agreement, which did not specify their return policy pertaining to us (FIRST red flag). We dismissed it because we really wanted to like them--huge mistake. On the installation day, Arturo did not show up and his colleague covered him instead (SECOND red flag). We dismissed it because life happens. After the covering installer was done with installation, we looked at the drywall patch--it was terrible (THIRD red flag). Because Arturo couldn't come in, we dismissed it. We didn't bring up the terrible patchwork with the covering installer because he had another place to attend to and it was already late afternoon/early evening. We had our water softener system and reverse osmosis for twenty days and still noticed water marks on our new shower glass walls and on our dishes in the dishwasher. We texted Lorraine to request a checkup. In addition, the RO system inconveniently takes up half the space, which we did not expected. We had our inspection/evaluation within 30 days from installation date. We told the inspector our dissatisfaction with the water softener system. He inspected the system and reported "soap scum", which didn't make sense because the "soap scum" doesn't come off with rubbing or Lime Away. In addition, our glass in the dishwasher has water marks--even with Rinse Aid. (FOURTH red flag). We reported our thoughts and concerns with Lorraine. She came in, tested the water, and mentioned that if we are still unsatisfied with the system to request a refund. So far, these experiences left a bad taste. We didn't want to receive Culligan services anymore and to return both systems. Thus, we requested refund. HOWEVER, this request was denied by Joe Hradetzky, area general manager. Of note, their website advertised, "if customers are dissatisfied with their Culligan product for ANY reason within 30 days of their purchase, Culligan will REMOVE the product and refund the purchase price." In other words, if we needed to report dissatisfaction with their product within 30 days. This is exactly what we did, but Joe denied our request. He said that we needed to request return within 30 days--which is different as advertised on their website. My husband and I really wanted to be respectful. However, this FIFTH red flag was UNACCEPTABLE. Red flags after red flags! This last red flag is the reason why we are writing this review. We spent thousands of dollars for both products and expected excellent services. Instead, they set our expectations high and let us down many times. We went with Culligan because they did a great job on installing their product for our relative, who had the same exact floor layout as we did. That didn't happen. We were told that there will be no water marks. That didn't happen. Moreover, how can Joe deny our request for refund/removal when this refund policy not specified on the purchase agreement/contract? Proceed with caution and advocate for yourself if you notice the first red flag. We moved into a new construction neighborhood. Many neighbors asked us about their products. We advised all of them to stay away from Culligan. Joe Hradetzky, Area General Manager of Northern California, if you see this, we will not delete this review until you give us our full refund and remove both products. read more

Don't use for water softener tanks. Doesn't work still hard water spots. Pricey. Save your money. read more

Worst customer service. I've left two voice mails and contacted them by email with no response.

Byron came out and repaired the under sink fresh water spigot for us. He and his helper epitomize great customer service! Thanks very much.

I've had service with Culligan of Sacramento for several years. Apprently the business sold in late 2023, and that's when everything has gone down hill. First I get a billing showing I haven't paid my bill for 3 months. In reviewing by bank account, all payments were made timely. Then they tack on a late fee. I tried contacting the company, and they would never return my phone call, or respond to my e-mail messages. Finally after about a month I was able to get hold of someone in their accounting to get it straightened out. It seems the problem occurred because I had paid via the Bill Pay at my bank (electronic payment), and that was never deleted by Bill Pay upon transfer of ownership. Instead Bill Pay send a paper check to the company. Additionally, they increased my monthly fee by $4.20, and have now added a $5 fee for processing the paper check. All this without any written notice of the increases until I get the next billing notice. BAD BUSINESS PRACTICES. I will now be looking for another company to provide my water services. Way to go Culligan of Sacramento. read more

Culligan Water Sacramento has really gone downhill. They are not responsive to problems in their equipment and consistently overcharge for the "service" they do provide. They used to be a much friendlier business. They've bought up smaller Culligans in the area and now are too big and understaffed to respond to their customers. I am removing my Culligan softener asap and going to another more local company. It's a shame, but I cannot recommend Culligan Sacramento. read more

Go elsewhere Long story Go elsewhere Thanks Possibly trouble with staffing good and nice employees that are polite on the phone. Possibly trouble with having a skeleton crew come out in a timely manner to do anything. They act like it's your fault that they hAve to come out. Workers are probably great people. These sort of problems come from corporate greed and bad management. read more

We've had their water softening service for several years. Now they are refusing service because they can't get through the gate. Which is odd because the pool guy doesn't seem to have any trouble, the exterminator was fine too, and the landscaper. I'd hate to think they have a guy who can't push open a gate have to carry around all those heavy bottles, anyway they made no effort to reestablish service so I'm looking elsewhere for soft water service. read more

their water was so horrible that I switch to frigidaire water and refilled water myself

Scheduled appointment was cancelled and they never got tried to reschedule. Sent emails and no response

Culligan of Sacramento has been sold to someone else. I paid for 2 bags of salt over $65. 00. The New owners have made it clear that they want to price gouge its customers to make more money. Find another water company that will treat you better. read more

TERRIBLE!!!!!! Don't do business with these people. They are trying to charge me hundreds of dollars in 'finance' charges that very much exceed the receipt of goods, and didn't notify me until they were ridiculously racked up. When I questioned the manager, she told me "we don't make phone calls" . I filed a BBB complaint and instead of honoring a settlement, they told me they were sending me to collections. Looks like they're hungry for undue money and extremely sad and pathetic to see business done this way. All I want to do is pay them what I owe them minus the ridiculous fees, and they refuse. Disgusting! read more

They came and gave me a good sales pitch. I like their product they changed some things around gave me a good discount on installation because of a coupon. When it came to installation, they confirmed my installation date via voicemail and via email and it took me over a month to get an installation date with them. Come to the day of installation I called them as they're late and they have no idea why I'm not on the schedule anymore. No follow up from them. IT TOOK ME A MONTH JUST TO GET THIS DATE. Would not recommend them at all at this point. Update: they were able to get me on the schedule for the next day. Updated rating. read more

The installer of my whole house system actually stripped the valve on my water spiket resulting in the pipe having to be rerouted. I never knew when they were showing up to service my whole house system. They kept changing the schedule without sending out a new one. They continued to bill me for service I wasn't getting. I finally canceled my service and had the system removed. Will NEVER use them again. read more

Since they changed ownership they have billed me 2 times 147.00 when it should have been 60.00 and now they have changed their routes not giving the driver's enough time to make all the deliveries I called and was told she would put in for a special delivery I ask to speak to the manager she said he was out in the field and couldn't get a hold of him! Really everyone has a phone!!! Not a happy customer!! So my take if they run out of time the customer is just shit out of luck!!!!! read more

I've been getting quotes on various softening and reverse osmosis systems and called this local store. Right away I was told that my reference to a "whole house filtration" made no sense because reverse osmosis requires maintenance, is costly, not ecologically friendly... and rep went on to explain that you would only ever get that type of filtration at the faucet. So what exactly was I looking for? I explained I'd been considering systems that include a whole house filtration as well as a softening system, with the reverse osmosis at the kitchen sink and refrigerator line and that I was interested in comparable quotes. Again with the discouragement that "filtration is a big word," so what is it I'm trying to accomplish? The woman finally conceded that they did have "some sort of whole house filtering and it wasn't that costly." (WTF - are you trying to sell a product or argue with every caller about why they shouldn't be calling you?) Rep finally said first step is to set up a site visit and "we're not scheduling until the end of November." Someone needs to train this staff on phone customer service and sales. I really got the feeling they DON'T WANT BUSINESS. If this is an example of how this company is going to deal with customers - no thank you! read more

SSDD. My husband's family has dealt with Culligan at this address on and off for 50ish years. I've been here 4 and oh my goodness, what a mess! The system was not operating when I moved in, my husband had said he was having a problem.getting them to come out (we live between Davis and Woodland?!?!) Then a guy from Woodland came came out basically said we hadn't turned it back on when the power went off. (My husband says they never had to do that before.) And ran me around when I asked what the hardness was. I called a couple days later because, of course it still wasn't working, and he lied about even measuring the hardness - said he had done it before he knocked at the door, which would be insanely rude AND our german shepherd would not have let that happen. AND he told me the faucet he got it from, except there is no faucet at that location. Didn't seem to bother management. But they did send someone out who got it working qell enough so we could figure out which direction to go - it was old, it really did need fixing, and he was SO gracious to not charge us another service fee. Now its Sacramento. We had THREE people come out and none of them were prepared, none of them fixed the problem, all of them charged us. The last one suggested we lease a new unit. We thought "hey, if its their unit, they'll take care of it." Didn't mention the $$$ we had to pay for installation. So, here we are. The tank was "installed" wrong. Its a third of the way off the pad, and, of course, the bottom is broke and leaking - spilling salt all over our yard. Oh. Yeah. And not been connected for who knows how long. (I know. My hair knows. My dishes know) We called in early June. We called in late June. The route guy came out in early July. and he said "what a mess, this is all wrong." He didn't think he should put salt in and called the shop and had a big discussion with the person about what was wrong. We got our bill last week and my husband called Billing and said we're not paying until it gets fixed. We got a return call on that one. The service guy just came and went. He brought a new tank. That's all. He rought nothing to actually fix the problem with. He said " I wish they would have told me what was wrong here - do you have any bricks or wood?" My husband got his tools and wood out and actually created a new pad for it. Seriously! The service guy was very nice (with 1 or 2 exceptions, they've all been nice) but he was here for around 10 minutes total without being assisted (read having the work done) by my husband. Oh. Yeah. And he left us a bill for $120 !!!!!!! Seriouslyl !?!?!?!!?!?!?! p.s. just went out back and the guy a bunch of the salt water in my yard! 2 holes about 4 in. around by 1.5 in. deep and the salt evaporating on the grass. Quality job..... read more

Unfortunately, culligan has moved out of Woodland leaving us residents high and "DRY". Now, to do business with them requires a trip to Sacramento, and not just Sacramento, but clear cross to the other side of Sacramento by Arden Fair. I don't go that far on a good day let alone for water softening business. Now that culligan has fucked everyone over here in Woodland, and Davis as well I recon, who will fill the water softening void here. read more

We called for service on our Culligan water softener that was installed in 2005 as the technician who brought out the salt for our unit told us it was not using salt and needed servicing. Culligan came out at the end of February 2022 and replaced various parts, fixed a leak, and installed a new filter. They also did some adjustments to our timer and cycle. Soon after this service a loud beeping noise came from the unit and displayed an error message that said the unit was not regenerating. Culligan came out again in March. Not sure what they did however whatever they did the problem was not fixed as the unit was beeping and showing an error message the next day. I called several times after this and Culligan failed to return my calls. When I did talk to them they said they couldn't come out for service until the end of June which was later changed to July, then again rescheduled to August 30th. When they came out in August, they reset the board and cleared the error code. The next day it was beeping again and the error code was back. They sent out another technician yesterday, Sept. 15th. The technician thought the seal pack had failed, replaced it at an additional cost of $100, and reset the board. The next day, Sept 16th, it was beeping again and showing an error code. Yikes! I called Culligan on the 16th and was advised that the soonest they could come back out was October 26th. Needless to say, we are not happy about all the effort we have had to put out towards this repair. I asked that the manager call me and am still waiting for their response. Hopefully, they will resolve this sometime soon! read more