Hired culligan to install a water heater back in February and they couldn't come out till June 8, now they pushed it back another month to July 14. Very sad they keep pushing it back. It is stopping us from moving into our new apartment we just built. read more

Michah just let my home after he installed my water softener. This guy was great. He was very respectful to me and two my property. thoroughly checked everything before he left and left the area cleaner than when he got here. Michah needs a raise! Scott W read more

I wanted to maintain the copper plumbing in my house and was told that a water neutralizer helps with that by balancing the pH. A salesman came out (Ray), tested the water, and told me with a 6.5 pH it needs to be neutralized and their system could do that. I went ahead and had it installed for around $475 plus a monthly rental fee of $55. I was told after the first three months they would come out to make sure it was performing correctly. I had to call their office three times to get someone to test the water properly. When they tested my well water it was 7.0 (perfectly neutral). When they tested the water out from the neutralizer is was 7.5 Why am I paying this money? I called and spoke with a Chantelle to ask if I still need the system, and perhaps a water softener would be better. She said she would get the right person to call me back. That was four days ago and I still have had no call back. Is this franchise a scam? Anyone else have a similar experience. "Hey Culligan Man, call me" like you said you would now that you made the sale and have my money for providing me with water that is the same as my well water...!. read more

Trouble free soft water and water filtration installation Supper nice folks follow up and aim to please Ray the sales rep and Franco are some of the nicest people to work with Been extremely happy with people we encounter in upgrading our new home Thanks again read more

I really wished I could give zero stars... Worst service experience I have ever dealt with in any company! I paid Culligan water system for a professional installation on a whole house filtration system as well as an under counter Reverse Osmosis System. The "professional" hired by Culligan to do the job made a rookie mistake, not correctly hooking up a value and water line inside my house with the RO system. This negligent installation caused a massive flood in my house. The current repair estimates to put my house back together ( kitchen, walls, living room, flooring, etc all being ripped out) is over 60 thousand dollars. This incident was 5 months ago, and we have been living in a construction zone for that 5 months. I have spoken on several occasions to Mike Wegener, ( second in command, according to him). He has been rude, condescending, and has not once issued an apology for the damage I am having to suffer thru due to their incompetence. I have asked for my install fees to be reimbursed to me from Culligan as the service was NOT done correctly, and was in fact, negligent as per our contract. Mike Wegener's response is " that's life, this stuff happens. Contact our insurance company". I have explained their insurance co pays on a depreciated value and I should be made whole, due to their mistake. I do not feel this should have to go thru an insurance company, this fee for the negligent service should be refunded by Culligan Water directly. I personally own two businesses, and if I had an employee of mine cause damage to a client as this has, I would be refunding their money immediately with my sincerest apologies. The flippant responses from this company and in particular Mike Wegener have been shocking to say the least. In contacting their insurance company, I was told about the depreciated payments ( and the install would not be covered anyway). Their insurance company advised me to file a claim with my homeowners policy ( my rates will go up due to this) so that I will get reimbursed in whole for what this is costing us. 5 months later, I am having to take personal loans out to put my house back together while the insurance companies fight it out. NONE of this is fair to me and I will NOT pay for the rental or continued use of this equipment. In addition to this negligent service, I have texts and emails from the sales person representing Culligan stating that she was very tardy in getting the contracts, etc to me. She had been on vacation and had not gotten the contracts to me in time. They had the installation scheduled for Monday am, and the contract paperwork, which included a right to cancel within 3 days was sent to me on Friday with notes to "back date the paperwork to make it work with the 3 day cancellation period". I was advised by the Culligan rep to put an erroneous date on the contract if I wanted the equipment delivered on time as they had promised! I was not given the option for the 3 day cancellation as per her written instructions. I was also never given a full copy of our contract, with both sides, including the back with the disclosures. I was only emailed a copy of the front of the contract. I have tried to work this out with this company and they simply do not care. When explaining that I felt they should refund the installation fees, Mr Wegener stated they would credit me for the time I am unable to use my kitchen while the demo is being done and ONLY on the Reverse osmosis. His offer was for about 25 dollars! What a joke! I am asking for my money to be refunded for this disastrous endeavor with Culligan, and they can come get their equipment. I will have it removed by another professional installer and they can pick it up in my driveway. I will not allow them in my house again. I'm afraid I cannot afford to have another one of their "professional services....." I have also reported them to the Better Business Bureau. read more

We bought a Culligan water softener in 1983. It was serviced several times over the years, but finally quit. We bought a new unit and could not be happier. If you get 34 years of service from an appliance you got your money's worth. Love soft water, and highly recommend Culligan! read more

We have a Culligan water softener and we're happy with it. We reached out to the company last week. This review is for their costumer service and I wish Yelp allows "no star". The drain pipe clamp cracked (a Culligan part) and caused leak under the sink. My husband took a picture of the clamp before going to Culligan to get the part. The sales manager who sold my husband the clamp said it would work. Our plumber put clamp on pipe and we turned the water softener back on to test. It sounded very differently (dripping like sound) and it seemed the flow was cut off. With comparing to the old clamp, my husband found out they sold us the wrong part. Talked with a couple of managers and the owner of Culligan, they said we would need to pay them to switch out the wrong part they sold us. So there is no consequences of selling customer the wrong part? What happens to owning up to your mistake and make it right? We were shocked to experience such bad customer service supported by the company owner. We were actually thinking of upgrading our water softener in the near future to another Culligan model because their product is great. With this kind of customer support, we will definitely look for an alternative water softener. read more

I recently moved from an area that had good water to an area with hard water...which didn't take long for my skin to realize hard water is unbearable. After searching and finding culligan, my husband and I had a very knowledgeable rep come to our house and gave us very good information. (You will have so much more respect for water after you meet with a professional) It was then that we knew we were in good hands. Two weeks later we had culligan install a softener and water filtration system...we felt immediate results, hair is softer, skin isn't as dry. And the water tastes amazing. We just couldn't be more happy with culligan, thank you!! read more

Thank you for the all the year's of great persona l service a great staff and wonderful product

I purchased my home last year and the water was extremely hard. If you did not dry things quickly you were left with spots. I went with Culligan, just because I have heard the name many times through out the years. Lorraine came out tested my water which was a 10, explained to me the process of how a water softener works. I was sold. I purchased the system that was recommended for me and my house size. I believe the guy who came out and installed the system name is Franco. He did an awesome job and he was very professional. My house now has soft water, no more hard water spots, my skin is loving the soft water. Another bonus for me is Culligan will deliver my salt add it to the system and throw the garbage away. I don't have to do anything and there is no salt for me to store. read more

Our water turned off due to the water softener breaking down. We called many places and no one was able to help us out. We called culligan, they were at our home by 12 and got our water running again!!! Great service, great price!! read more

I'm am extremely picky about my water and always have been. We were buying our first home and wanted to make sure we made good decisions for it in the first place. We knew the water in the area wasn't good and we talked to a few companies before we decided to go with culligan. And I'm so glad we did. Our water is soft now ( we like to say it's double shower time soft cause you stay slippery.) once you realize that that's just how it's going to be, you don't mind. My favorite part is the reverse osmosis water filtration! It so SO worth it!!! I love our water and our kids drink one month re water now too. My dad jokes that it's our fancy Parisian water. He's also really impressed with the taste. I highly recommend culligan! read more

I've had a great service experience with Culligan of Sacramento for my house in Grass Valley. Their regular salt delivery guy is reliable and courteous. And today I had a problem with the softener running continuously. Called at 9am and they had a service guy there by 12:30 who fixed it and explained what parts wore out and needed replacing. Great help talking the problem through on the phone before the visit, too. Just good service all around. read more

Culligan has been a very reliable soft water solution for my household. I believe my return on my investment has been well worth it. I have no complaints or service issues with my system which has been installed since 1998. I would strongly recommend Culligan for your soft water solution needs. read more

We have extremely hard well water and Culligan came to the rescue. I bought a water softener and reverse osmosis system from them and now have wonderful tasting soft water. Their customer service is outstanding and the sales person was very informative but not pushy. I would highly recommend Culligan for anyone looking for a water softener or water service. read more

Service Manager called and admitted their wrong doing. Promise to change their procedure. Re-fund my service fee as compensation. Accepted. Advice to small business...One bad worker can ruin your business. read more