I'm so mad I didn't take pictures. We stopped for custard after dinner. I ordered the turtle sundae which is my favorite. The staff was very friendly and brought our custard right to our table. We also love the cheese curds, fish and the burgers here! read more

Always fresh food, I've never had a problem with that at any Culver's. This one is very clean and fast, the employees were friendly too. During the ordering process and when they brought our food. my only issue here is being charged for ranch. If ur gonna charge for condiments, then you should be asking if I need them when I order. So I don't have to get out of the car and go get them inside. And pay again. read more

Athough I like Culvers this particular store cannot get your order right. In the last two months the forgot my cheese curds on one order and them on another order I ordered walleye and they gave me cod. I called them and they offered me some lame $2 coupon or free ice cream scoop . read more

I had the Culver's Bacon Deluxe at the Riverside location on 09/04/24. The patties were dry as sand from being overcooked, the bacon was straight up burnt, and the vegetables were haphazardly thrown on. It was an awful experience. Meanwhile, my buddy ordered a fish sandwich that gave any other competitors in the fish sandwich department a run for their money - not only did it look luxurious and tasty, my buddy chowed it down happily. I used to count on Culver's to provide a superior burger experience in a sea of mediocre fast food places, but for the last few years I have found their burgers consistently disappointing. There is a terrific burger mom & pop burger place called Buddy's burgers that is just a few feet up the road - they care how they serve their food. My future business bypasses Culver's9 read more

Stopped by to pick up an order and gave the name when I arrived. After about 20 minutes, I asked again and it turns out the food had been ready the whole time. Would've appreciated a heads-up or at least a quick apology. Lay off the green. read more

It's a fast food burger / ice cream restaurant chain. They are made fresh and the custard comes in a generous scoop. I love the crinkle fries too..Sorry no photo of it. read more

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My family and I come to this location every Sunday, we've never had any issues. But as the old saying goes "it only takes one". After our families meal we went up and all ordered custard. We waited a good 10+ mins. By the time we got our custard both sundaes and concrete mixers were very melted. I went up to ask for one of the sundaes to please be remade, the cashier was happy to do so and handed it over to a young male employee to remake- another young male employee then intervened and said "don't remake that it's because of the hot fudge" to which he came over to me and said "I'm not going to remake that because you had hot fudge on it and it makes it melt." I looked at him stunned and said "all of our custard is melted not just this one" he said "I'll remake the concrete mixer but I'm not remaking the sundae" which left me shocked as a concrete mixer is by far thicker and would take a while to start melting vs a single scoop- which in my eyes proved my point that the custards had been sitting on the counter entirely too long. he sent another employee over with the replaced concrete mixer. When we went to leave, I noticed a manager was now up front as there wasn't one during the previous issue. I brought the now totally liquid sundae and let her know that since her employee refused to remake our dessert they could indeed keep it. She looked at me shocked and said "I'll remake it no problem" and I let her know we lost our appetite since we were refused service. She immediately looked at her employees and asked "who did this" unfortunately, the damage was done and we left feeling very uncomfortable and upset with our trip. read more

Culver's - Concrete mixer - Ice Cream & Frozen Yogurt Near Me - Rockford, Illinois

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We really enjoy coming here. Their food is very tasty and the people that work here are very nice and are exceptional at customer service. The orders have always been fast and accurate. The location is always clean and well kept both inside and out. At times, employees here have gone above our expectations. Most recently, my son has been collecting the drive through numbers and when I mentioned it to an employee, they were kind enough to supply him with a pack of numbers. This made my son extremely happy and as a result it solidified my belief that this is one of those good places with really good people. I highly recommend this spot. Again, for its food and location but best of all, it's people. read more

We used to go here frequently but the last couple of times have been a huge disappointment. The issue was missing items in the order. This via both online and drive thru ordering. Spoke to the manager who exudes a spirit of 'get over it.' In one instance Culvers failed to provide compensation for the missed items. Too bad since the burgers and concrete mixers were actually pretty good. Not good enough to get us to go back however, especially with so many other (better) places to go on Riverside. read more

This girl kept pacing around the restaurant, i felt super uncomfortable and she took my food when I wasn't even done eating... Please don't go here, spare some time and go to the one on phelp's street. (the server's name was ashley and she wears a big hat) read more

Cold fries, shakes are just like drinking chocolate milk because they are so runny, and the amount given is much less than other locations (ie coleslaw, etc). I don't know what is happening at this particular location, but go somewhere else with your hard earned money. It just isn't worth it. read more

This Culver's is consistent and good, cranking out the standard Butterburgers, cheese curds, and custard. I tried the cod sandwich and really liked it, even more than the burgers. This is a nicer than average fast food place that has variety and some classic comfort foods. read more

Culver's - Ice Cream & Frozen Yogurt Near Me - Rockford, Illinois

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Culver's was a staple for a lot of my friends when we were in college so when we were all reuniting for a friend's wedding, I convinced my friend to stop here for lunch. Culver's is ridiculous but in a good way. They're known for their custard shakes, cheese curds, and butter burgers. Back in the day, I would have ordered the whole deal - custard shake, cheese curds, and butter burgers but my stomach wasn't what it was like then so I can only handle a butter burger and the split the cheese curds. Unfortunately, the cheese curds at this place was overcooked and maybe due the recession, the patty wasn't as thick as it used to but I went to Culver's in WI and not in Rockford. Different franchises, different expectations? I don't know but I couldn't give them less than 5 stars because I'm such a fan. Plus, the associate who created the chocolate shake for my friend told us she gave her a bit of custard which was really nice of her. read more

Culver's - Cheese curds - Ice Cream & Frozen Yogurt Near Me - Rockford, Illinois

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I've only been to to the Culver's off of Phelps one other time. Tonight we went and got malts. About halfway through my daughter and I sharing this, I feel something sharp on my tongue so immediately I spit it out and found a piece of jagged edged plastic! Like something on their machine broke. read more

Culver's - Chocolate malt with a jagged piece of sharp plastic - Ice Cream & Frozen Yogurt Near Me - Rockford, Illinois

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I see as participating in the Fry day of Culver's, bit of a treat for myself. I ordered a double deluxe meal, only mustard lettuce, tomato, medium fry, drink. Smelled great. Fries being a forbidden element, well was really great! I do not eat buns so mustard on bun then shredded lettuce. Ugh@ nearly tasteless and soooooo messy. Try to put things like mustard near the meat. I know I am not a common customer, and not likely to be too often. You need to offer a low carb idea. I find a lot of my visits are because of friends. Custard is good, but rarely eat. read more

This apparently constitutes a full serving of chili. Perhaps they should use a smaller container. read more

Culver's - Ice Cream & Frozen Yogurt Near Me - Rockford, Illinois

Tonight, I sent my 16 year old to pick dinner up for the family. Unfortunately, this simple process took over a 1/2 an hour. After they gave him the wrong order, he complained and tried to return the food, but they made him keep it (fish & shrimp ), understandably, due to Covid. However, it shouldn't have taken 30 minutes to give him the correct food. After complaining 5 cars after him all received their food. Unacceptable and reason why we will not be returning. read more

I love Culver's and would recommend them anywhere any time, but this location is slipping. The bathrooms were atrocious and the staff were not super attentive. You can tell when a Culver's has a great store manager, there's pride in the store. This one doesn't seem that way, I could be wrong, but I've been there a few times and it's like this. If you're in town for a tourney, go a mile further to beef-a-roo, you're welcome. read more

Love this location. Very convenient. I had excellent service today. Sydnie went above and beyond today. Deserves to be recognized for her politeness, professionalism and hard work ethic. However the slobby cooks in the back were throwing French fries at each other like juvenile idiots. Extremely gross and maybe aren't mature enough to work or serve in the food industry. Should take their jobs a little more seriously. Not worth risking any customers health over their selfishness. read more

Though they've removed hot dogs from the menu (Boo!!!), I still enjoy the occasional butterburger. Never disappointing, last nights meal was filling and delicious, and easily topped off with an amazing caramel cashew sundae. First time? Try: -butterburger with cheese (get a double if you're a big eater) -cheese curds -concrete mixer -caramel cashew sundae My current favorite: snack paks; small fry, burger or other entree/meat, and small drink, all $4 or less. read more

We usually go here a lot, but lately quality has been slipping. They messed up our order today, and the crew leader made it a point to take back the messed up order because they gave us new. They didn't refund the difference for the overage charged. Always get a receipt and check it. read more

This is my half cooked bun and half cooked burger with cheese that's not even melted. It's cold and the bun is hard from not being cooked all the way (which you can see by the photos). Super disappointed to get home and not even be able to eat. read more

Culver's - Ice Cream & Frozen Yogurt Near Me - Rockford, Illinois

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this was not the first time i was disappointed lately. the last time they were super busy. this time we hit a great time with nobody waiting. the order was simple. two double butter burgers. one plain and the other with everything. well kids, i should have ordered plain too because i got a thin unripe tomato and maybe 10 shreds of lettuce. it's summer for all ripe tomatoes and veggies here in the midwest!! i dressed it up when i got home but the point being is that i spent 30 bucks for that and cold fries!! fresh my dairy air !! i spent 10 min waiting to speak to a manager and no answer. no time or money for gas to go back to complain, next time mom and pop's burgers for sure!! read more

Love that it's all fresh! And because of that, the wait time isn't really an issue. Every time I go here the staff are very friendly. I usually get the Cheddar butter burger with bacon and a side of either onion rings or cheese curds! It's very delicious! Overall I like it! read more

I always enjoy the food at Culver's but I wanted to write a review about the service. After a huge snowstorm the Culver's lot was covered in snow and ice. My car got stuck and wouldn't move and not one, but FIVE Culver's employees came out in the subzero temperature to push me free. Thanks! read more

Great Culvers! I had a double butter burger and green beans. Their green beans are my favorite! Of course I had a custard....original vanilla with caramel and pecans. Custard was rich and dense. So good! read more

took 30 minutes, to get our food, unacceptable service, my food came out cold too.anddddd they mixed up my burger order and out onions on it. it was connected to the cheese so I could take it off and I live cheese read more

You cannot possibly go wrong with Culver's Frozen Custard. We stopped in on a hot day to get some custard. We were served promptly by a very polite and funny cashier. We were able to hangout and enjoy our delicious custard and some fun family time. read more

I don't know what happened to this location of Culvers. It used to be quite nice but now has sticky floors and wreaks like garbage. We had to eat outside because of the smell. read more

The burgers are ok- but salty as the beach. Custard is good however.

Burgers are great. Served fresh and hot, and beef is never frozen. I like the seared crust they put on the burgers. Great beef taste. Fries are made fresh, as are the cheese curds (which should not be missed). Custard is great, especially the shakes. Service has always been fast and efficient. Can't go wrong here, unless you're trying to stay on a diet. read more

You can't go wrong with the Concrete but plan ahead as it will account for a large portion of your daily caloric intake.

Extremely slow service if you go inside to order. They cater to the drive thru. I waited 20 minutes inside as 30 cars went through the drive thru. I had to complain.before they got concerned about my order then they decided to prepare it. read more

I normally love Culver's, but this is by far the worst Culver's I have been to (and I've been to a lot!). We arrived here and the management was rude, as the lady taking orders stood with her back to us for 3 minutes after being instructed to take our order. It then took 35 minutes to receive our food (which was for 5 people). This is very frustrating because we ate at Culver's for something quick, but did not receive that. read more

We always come here for frozen yogurt, butter burgers, and cheese curds. All are delicious. The only thing I don't like is their chicken tenders. Great atmosphere and great service. Its a good place to go after sporting events or to go out to eat with family. read more

The Culvers company should really appreciate the greatest bunch of young adult associates and manager at their East Riverside Rockford, Il location. They are a total Welcoming Committee to the customers as they enter. Always smiling, always helpful at the counter. They really deserve 10 stars. I have been to several other Culvers in the area, but this East Riverside group really shines. The only thing I wish the Culver company would do is have their restaurants post a weekly "soup" menu. It could either be posted on-line, or part of an automated telephone menu. I think customers calling in daily to find out what the soup menu for the day is a distraction to the associates during busy serving times. read more

The slowest service ever, we will not be back. Waited in drive thru staging area for 25 minutes, inquired about our order 3 times and finally got our food after I got a little huffy-chested with the manager. The coupon for a free scoop of ice cream was not much consolation, but I suppose the manager did try to make amends. read more

Food hot and fresh. The drive through was fast even at noon! Right off the highway. Staff were friendly.

For a fast food place, the double (triple, depending on how hungry you are) butter burger with cheese is one of the best bets. Good environment for the kids too. read more