I love potbelly it's my go-to sub place. However this location customer service sucks employees don't look like they want to be here cashier would rather check her text and service others instead of waiting on people at the register. If your in a hurry don't go here. read more

Never received my food. A new person was left alone and he made a mistake on my sandwich and got overwhelmed with customers and after 15 minutes he still had not gotten around to my sandwich. They wanted me to pay before i got my sandwich this was before I knew a mistake was made. i had to wait for a refund because the manager was busy. The cashier was very rude telling me she was not a child so I should not talk to in an that voice. Really do not know what she was talking about. The help is not trained very well at this location. Will not be going back. I have alot of choices and this location does not seem to care is customers are satisfied or not, especially the cashier. read more

The chicken pot pie soup just truly incredible and has made it into my top 3 soups. The sugar cookies also S L A P. read more

Love Potbelly's! If you're looking for a sub that's just a little different then Potbelly's is a great choice. A little pricier then Subway but uses the same concept. Their bread is great and they have a bunch of different sandwich options as well as free veggie add ons. They also offer great dessert options from ice cream to shakes to cookies! If you're looking for some healthier options Potbelly's also offers the skinny sub options. Only suggestion for this place would be to expand their veggie options. read more

Potbelly - Sandwiches Near Me - Rockford, Illinois

Picked up my order today 1/16 and it wasnt ready yet so i stepped off to the side .. the lady ringing people out and preparing pick orders was very rude... very short with me .. wouldn't make eye contact and had me repeat myself a good few times its like she couldn't get my name n order down..she definitely shouldnt be up front helping customers she has very poor customer service read more

Most of the staff was nice but the cashier was rude. It was like she was being bothered to complete the order.

Look, I'm not big on Potbelly's by any means. The sandwiches are generally fine, and it's one of the only chains in the northern US that stocks Zapp's chips (that I've found, anyway), but the hipster-y atmosphere can be a little bit of a turnoff, especially when you couple it with the grumpy older folks at any given Potbelly who spend 10 minutes interrogating the cashier about menu options. But man, I love the Rockford branch. The past couple times I've been in here, the dude running the sandwich counter is just the cheeriest, most personable guy. I've been in plenty of restaurants where the male cashiers will rush you through ordering if there's a scantily-clad female customer in line behind you, but this dude never seems like he's in any rush to be anywhere besides making your sandwich and cheerfully discussing whatever pops into his head. I wish I knew the guy's name, but seriously? Potbelly? Corporate this guy now. He rocks. read more

This place was tasty and good! We went here today for lunch in Rockford. The Italian sandwich has Capicola, Mortadella, Pepperoni, Salami & Provolone Cheese on a white bread, Potato Chips, and a drink! Is a good choice to have! I'll have to keep my eye out for all Potbelly location in Illinois! read more

We love sandwiches, and Potbelly's are just so much tastier than any other sandwich chain. The bread isn't too thick, the meat is real meat instead of deli slices, the mustard is good stone-ground mustard. Two of our kids are big soup fans, and they love that there are always several varieties to choose from along with fantastic Mac n Cheese! We don't go to other sandwich shops anymore because Potbellys is so much better. read more

The halirious and talkative employees make this Potbelly's #1 in town for sandwich choices. Always Yummy read more

Love their veggie sandwhiches! And the BLT is bomb! The workers are always so nice when you go in to order, and I've never had a bad experience here. I wish it was a little cheaper, but it's so good that I'll suck it up and pay a little more for a good meal. The chili, soups and Mac and cheese are tasty and the dream bar gets me every time! If it's in season, the pumpkin cookie is *chef kiss* amazing! read more

First time and last time eating at Potbelly Sandwich Shop. On my first bit... I pull out a big piece of hair out of my mouth. I was so disgusted. Ask for full refund and got it but no apology. read more

I love this place! I pick it over any sandwich shop! The food always comes out delicious and fresh! Never disappointed. They gave the best shakes here! Definitely recommend ! read more

This place was tasty! We went here twice during our Rockford stay and were pleased both times. The new salad, recommended by the staff, was great! The sandwiches were fresh and delicious; I love the hot peppers. They have the option for wheat bread and a thinner bread for the carb-conscious. A few different soups, served piping hot. And don't forget the mini cookies at the register. That gave us something to take back to the house we were staying at to satisfy the sweet tooth. I'll have to keep my eye out for Potbelly locations in Phoenix! read more

Nothing against this particular potbelly's, I suppose, but I am so disappointed in their sandwiches. I've been on a huge sandwich kick lately and I decided on a whim two times in the past few months to venture over to their sandwich selection (I usually get salads, which have always been great and satisfactory). The first time I had the pizza sandwich. All I have to say is meh. Today I got the chicken salad sandwich and added lettuce and onion. The particulars I don't like about this sandwich is that the chicken salad seems to consist solely of chicken and mayo. I did not see or taste anything else. I didn't really know what to expect because they don't have ANY written description of the chicken salad or what it consists of. The bread is always toasted, which I don't even like. I wish they would say that somewhere or give me the option (ask). After eating the first half, I finally opened up my sandwich to reveal the disappointing contents. There was probably a tablespoon of actual chicken salad filling on the other half of my sandwich. It seems like the sandwich is 75% bread. I hated it. The only reason you get two stars is for your salads. I won't be eating your sandwiches anymore! One more thing: I don't understand why I have to tell THREE separate people what I order. What does the first person in line even do?!! I tell them what I want to order just to move to the next person and tell them all over again. And this is the case for salads and sandwiches. So I don't get it. How about your employees communicate with each other so I can take a gander at your chip selection or think about ordering a dessert. Which I won't do either because I'm not going to pay $3.00 for a few cookies that are the size of a nickel. But just a thought. read more

Potbelly - Chicken salad sandwich: the worst. - Sandwiches Near Me - Rockford, Illinois

I like potbelly's more so than any other fast food sub chain. The decor inside is really hip. Typically they have good music playing as well. Classic rock/rock. As for the the sub itself it is more upscale than subway or quiznos. They only have to choices of breads. Sometimes, less is better. Another thing I enjoy here is that they have a different selection of sodas and san pellegrino flavored drinks. I wish they had these chains on the east coast. read more

Sandwiches are good, especially the Italian with hot peppers. Service though is quirky - at times annoying, and often very slow. Zapp's chips are a nice touch. read more

They make sandwich's and those sandwich's are actually pretty good. They have a really good soda selection and I say that only because they carry IBC rootbeer :) It's a decent place to break up the monotony of sandwich places. Better than Quizno's for sure and can be as good as Jimmy John's if you're craving a fancier sammy. read more

The sandwich is very tasty....the resturant was run down and the workers annoying. I wasn't sure if it was a show and they were acting but either way annoying. Messed up our order of 2 turkey clubs. In all it took about 25 min from the time we walked in the door to actually get my sandwich. Thats all I ordered nothing fancy. Workers very slow and very annoying. sorry thumbs down read more

Good food, a little pricey but good service and friendly people. I go back for the soup and a sandwich. I can do without the hipster atmosphere. read more

This is a really good place to get a sandwich if you want something a little more upscale than Subway or Quizno's. The decor is something a little different than anything else around, which is cool. Something a little different is always cool with me. read more

Amazing sandwich spot! My brother and I love going there. Definitely the best sandwich shop in my opinion! I especially love the staff they are so friendly and kind to us anytime we go! read more

Pretty good sandwiches. Service was great. I added avocado to my sandwich for $1 and the pieces were fresh but very rubbery because it was not very ripe. In all I think I would go back. read more

Loved the employees very friendly and helpful. Was it first time and we loved will defenently be back!!