The counter where you place your order is extremely confusing and backed up. People were not ordering on the kiosk, but neither did I because that's confusing also but there were lines on both sides people waiting for food people not knowing if they should step in front of other people to order a little crazy and hectic, but this was my first time ever visiting and I ordered the five dollar smash burger with fries and a drink and I cannot believe how impressed I was. The burger is definitely made fresh and so are the fries everything came out hot and it tasted good. I didn't eat the bun but lettuce, tomato pickle onion, and the beef patty were delicious. The fries are natural, cut and thick and also delicious. Definitely going to come back and it's got a cool vibe like superhero stuff. I feel like my son would definitely like it. read more

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I will be coming back to tom and Jerry food smash burger was amazing the atmosphere was excellent! read more

Tom & Jerry's - Not gonna lie, smash burger was - Burgers Near Me - Rockford, Illinois

The burger was good. I usually get the gyro but I changed it up and didn't disappoint.

Recently put in a kiosk ordering. The couple next to me tried it and walked out without ordering. Another couple to my right gave up and ordered at counter. I stuck it out and ordered with kiosk. Service was very slow. Drive up is much faster. They forgot my drink and I had to wait at counter 5 minutes to get order right. Food was subpar and prices were high. Will not be coming back. read more

Must be a different owner now? Not sure on that. the food is not as good as it used to be, Less product also. ( Quality is lacking.) Would not recommend to anyone. Ordered at the kiosk and numerous things we paid for did not come out with the order. Sad because this use to be a family favorite. read more

Clean store!! That's always a plus!! They are having a Gyro war w/uncle nicks and in my opinion is that they have them beat because they have indoor seating!! Love 3 sizes of gyro sandwiches, 3 different kinds of fries, a great variety of shakes, and $2 add on to things ordered!! We came from DeKalb and this Tom & Jerry's is by far the BESTEST!! We came to visit family and decided on this place so for future reference this is our go to spot, when we're craving gyros!! Prices are reasonable, serving size was decent. Keep up the amazing job.... But please don't start skimping on serving size. I get that everything has gone up but that doesn't mean that a customer should get less like so many other places have done. read more

I only got one of two sandwiches. They left out an entire patty melt then told me I could go in the "book" or apply to DoorDash for a refund. It wasn't DoorDash's mistake. They clearly stapled the bag with only one sandwich and one fry. Then stapled the receipt to it lol!! Don't order if you can't go in personally. Going out to all my travel nurse friends!!! read more

Tom & Jerry's - Burgers Near Me - Rockford, Illinois

Consistently excellent food and service. Excellent value all things considered. Italian beef and gyros always good. read more

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Delicious Chicken Philly Cheese sandwich and great fries! My husband enjoyed his Chicago hot dog and a gyro. We will bring our grandchildren next time to see all the Super Heros. Very cool! read more

Quite possibly the nicest, friendliest fast food employee's I've ever seen. I'm not joking, from the moment we walked in we were greeted and the gentleman who was managing struck up a conversation with us, and asked if we had any questions about the menu. He would later walk around the restaurant asking if everyone had what they needed and were satisfied. Class act. The menu itself has a whole lot to love so it took several minutes. My son decided to get a double cheeseburger and fries and I went with a couple of all beef hot dogs and fries. The proportions were huge, we walked out stuffed. We made this our Icehogs pregame dinner and it just might have to stay that way, as there are a bunch of other sandwiches here that I'd like to give a whirl. Tom & Jerry's was very clean, as I mentioned..great service, and great food. An easy 5 stars here..more if they were an option. Cheers! read more

Maxwell polish and Fries was horrible burnt fries and polish tasted like rubber. I won't get that anymore yuck.

The food is good. We had cheeseburgers and fresh cut fries and curly fries. I preferred the fresh cut fries. My daughter also ordered the Oreo shake and it was pretty good. The restaurant has realistic Marvel and DC characters. My daughter got a good picture with the Joker. I would recommend this over a fast food place. read more

What's with this place? Do they hate their own Gyros Dinner? I've been to Tom & Jerry's 3 times now. Each time I've ordered their Gyros DINNER. The last 2 times I've gotten their Gyros sandwich. Of course they charged me for the DINNER price!! There's nothing really wrong with their sandwich. It's just not what I have ordered. Unless I go inside and eat there, I doubt I'll ever get a Gyros DINNER from this place. read more

Today is literally the 3rd time in a row my Company has ordered from this establishment and they didn't give us a complete order. This place has to have the worst management ever. I'm so disgusted by how incompetent they are as a business. Not only will I never go here again, but the company I work at will no longer order from them again. Enough is enough. One time I ordered a plain chili dog from them and they just gave me a hot dog w/o chili. I called to complain and the woman on the phone actually said that the order said "plain". The stupidity at this store is one that scientists should examine. It's incredible that this staff is able to find their way to work everyday. read more

I was pleasantly surprised by the food. The burger was excellent and fries were very good. Everything was fresh. The two patties on the double burger were perfectly cooked and the cheese was melted. The crinkle fries were hot from the fryer and they were asking to be dipped in ketchup. The service was excellent too. Overall, a very goof burger and fries. My ticket before tip was $8.73. read more

Tom & Jerry's - Burgers Near Me - Rockford, Illinois

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all I ask for is fresh crinkle cut cheese fries..and I keep getting old re fried fries with hot cheese...I feel like it's easy to make a fresh basket of fries for your customers..had me sitting like they dropped some fresh fries only to get back to work with hot..old bs read more

Tom & Jerry's - Burgers Near Me - Rockford, Illinois

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The food was great. We got exactly what we ordered and our service was pretty prompt. I got the 12 mini tacos for $4.99. What a deal. We went inside to order with our masks on, but the clerk was wearing his. (I'm not from Illinois, so I'm not sure what the law is about that). We stat outside at some tables. I brought clorox wipes to clean things down and I was disturbed by how filthy the tables were. I just think in this new "normal," we're living in, why are the tables this dirty? read more

Tom & Jerry's - That's the clorox wipe after wiping down their table. - Burgers Near Me - Rockford, Illinois

I ordered a gyros on November 27th, 2021. The food was left in the kitchen for so long. It became dried and nasty. Please have quality control on your food. I want a better gyros next time. Good luck next time! read more

Tom & Jerry's - November 27th, 2021 Gyros - Burgers Near Me - Rockford, Illinois

Some good things, but not the burgers. They say on the menu that it's not frozen, angus beef patties. My mouth tells me something different. It has the wrong texture to be all beef. It tastes like there is soy filler, or possibly organ meat in there. Not good. I haven't had a burger that bad outside of third world countries. Friendly service, and the fries and chicken were great, so order that instead. Gyros are meh, go to uncle nicks if you want great gyros. read more

I should have known better and turned around and walked out but I didn't! I went to the counter and the guy just stood there and stared at me. He took my order but didn't listen to anything I said. The sandwich was wrong, I got the wrong type of fries and he put it to go even when I told him it was for here. Then instead of putting it in line for the cooks he just left it on the counter. Finally one of the ladies working there found it and gave it to the cooks. I used to eat here all the time when the previous owners had it but it has steadily went downhill since the new owners took over. The floors and tables were dirty another customer complained about the slippery floors and was told just be careful. read more

It's been a while since we dined inside of Tom and Jerry's on E State. We got the gyro "meal," which consists of a large gyro that includes tomatoes ,onions, and tzikii sauce. Fries that were hot and crisp. It comes with a Greek salad with the Greek black olives, cukes, etc, Greek dressing, and a huge piece of feta. We also ordered the Chicago style hot dog, made perfectly. We have been back since. The front order taker is very courteous, and the guys in the kitchen are doing a great job. You can see they are working hard and they can cook! Reasonably priced food, a variety, generous portions served hot. read more

Always good. So. There are three things that I always judge a restaurant by. The first is cleanliness: have I ever gotten sick after eating, here? The second is the food and its consistency. Is the food good? If it's good, is it consistent? Three, do I feel welcome? Tom & Jerry's is a solid 5 out of 5 stars across the board on all three of these. I have NEVER gotten sick after eating here. I eat out once or twice a day, every day, and this is the only place that I can trust. Two, the food is good, and it is CONSISTENTLY good. It is one of those places where you can order something and it will taste the same EVERY SINGLE TIME. Three, the people there are nice. :3c I have a very sensitive stomach and, for whatever reason, the food here hits like it's homecooked. So that's why I always eat here. My favorites are the chicken fingers, the hot dogs, and the gyros. I once ate the gyros here every day for two weeks. It never got old. THE SAUCE IS SO GOOD. They also have THE BEST FRENCH FRIES I HAVE EVER HAD. AND THEY'RE CONSISTENTLY GOOD! You don't get that anywhere. It's impossible! The onion rings are great, too! If you're passing by, stop in. Get some chicken fingers with the honey mustard sauce, it tastes like they make it themselves, from scratch! AND GET SOME FRENCH FRIES AND ONION RINGS. Please! You'll thank yourself! read more

This was disappointing . I kept getting asked if I wanted more cheese with that. You want more cheese with that ? Implying the with the fries. What WAS ordered is The # 2 King with mozzarella. For a $1. More, sweet peppers , red sauce,and with Hot peppers on the side. Soda comes with the #2 Iwas told. Twas told came with the combo A full slab dinner $26. For the dinner . Bread cole slaw slab included '. The Beef sandwich came in 5 Container (see Photo) , sandwich was NOT assembled.#1 container For the Mozzarella cheese melted in to a sheet of Foil. Container #2 (styrofoam container) the Beef plentiful (waist full ) but plentiful. Container #3 a loaf a bread wrapped in foil. Container #4Hot peppers, Container # 5 ah juice . Missing entirely Sweet Peppers, Red Sauce Bread and ColeSlaw $26.00 for a full slab dinner. That's what I Paid . Menu said market price. But dinner implies More items than the entrée . Out Right Harassment! Why would you treat another human being this way . I'm disgusted with the lack of of ability and management of this Tom and Jerry's. The phone call they received from me was less than polite. They tell me I have a credit on file for 90 day's. No refunds. No delivery. NO Quality of service. read more

Worst customer service I've ever experienced. Or just outright intentionally unwilling to work and do their job correctly read more

Tom & Jerry's - A unassembled beef sandwich. Without reason The order cost me total like $45. Low life employees. All went into the garbage. - Burgers Near Me - Rockford, Illinois

I got cheese fries and a drink to-go. They were good until I reached into the bag to grab another french fry and I grabbed a cat hair along with my fry. I don't own any pets so it was an unpleasant surprise... read more

Tom & Jerry's - Cat hair - Burgers Near Me - Rockford, Illinois

This is another must whenever you visit Rockford. The East State location is the original but there is one in Machesney Park too. The food packs a lot of flavor and portion sizes are pretty big. Another staple is the cheese sauce. Mix in some salt and pepper and BAM cheese fries. read more

Tom & Jerry's - Grilled chicken club. - Burgers Near Me - Rockford, Illinois

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Decent food! Came out this way cause we went to Twisted Crypt Haunted House and this is right in front of it. Family liked their chicken noodle soup, was very home made like which is always good. They said there BLTs were super fresh and tasty. I had the gyro which was decent. Not the best tasting one I have had, but not "bad" either. Just okay. Overall good little place to grab some grub! Pricing is decent too. read more

Picked up a NY strip steak sandwich yesterday. A great meal. It came with two packets of steak sauce, but was good enough to eat without them. Steak was decent sized and quite tender, came with large chunks of grilled onion. The sandwich only required a bit of salt and pepper. Will definitely have again. read more

Brown, slimy and wilting greens. We got a bunch of different items in our order and all the salads looked like this, even the stand alone salad items. Also, the chicken was cold , overcooked and heavily overseasoned. The rest of the order (gyros and burgers) was alright but there was a lot of inedible stuff. read more

Tom & Jerry's - Gross and slimy greens - Burgers Near Me - Rockford, Illinois

Awesome food and service as well . Made a visit tonight and got some cheeseburgers and it was one of the best I've ever had . DEFINITELY recommend to anyone looking for a quality meal. read more

No one in drive through line, waited 15 minutes for a gyro and wrap. Got home and the gyro was almost inedible. Drowning in sauce, tomatoes so old they fell apart as they were touched. Really disappointed read more

Tom & Jerry's - a sandwich wrapped in tin foil - Burgers Near Me - Rockford, Illinois

Loved the ribs and the wings. Disappointed in the size of the sides for our Rib Dinner. We will definitely order from these folks again. Had them deliver our meal and they were spot on with the time they told us for delivery. read more

Very disappointed order a king gyro. Today on State st Rockford . The pita bread was un cooked. Tasted like dough raw. Tomatoes gave me 2 So slice so thin. You could read the news paper. I like onions on my gyro. But they gave me enough to fit in a thimble . Management. Need to talk to your team. . read more

Let's be honest, this is just another fast food shop with the same style of food as many others. Gyros, Italian beef, Burgers, Chicago Style hot dogs, etc. The thing that sets this place above from the rest is that they deliver. That's right, they deliver! I've only eaten in the restaurant a couple of times, mostly I get my food through delivery or take out. the food is what it is, fast, greasy, and comparable flavor to all of the other restaurants like it on the planet. The Reuben is good, but there are many better out there. Gyro's are decent, but not great. Hot dogs are hot dogs. So if you are looking for that meatball sub that will haunt you for the rest of your life as being perfect, you are not going to find it here. If you Just keep that in mind when you order here. Nothing great, but you won't be disappointed either. read more

Though this will be listed under a hot dog list (among others) and is indeed a wonderful place to go for your dog cravings in the Rocktown, this time I went with the classic gyro. Hadn't indulged in a while and it sounded great. Tom and Jerry's, you delivered. A delicious sandwich, with juicy meat and fresh onions. And as always, perfectly cooked fries. Combined with my love for fountain soda, Tom and Jerry's never disappoints. (disclaimer: I burped gyro-onion breath the rest of the night. Worth it.) Not open too late, but they do deliver and have a drive-thru. They also have baklava. read more

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There is no way to overstate how horrible my experience with this restaurant was. Their driver left the restaurant without HALF my order and they called ME to call the driver and tell him to turnaround and get the rest of my order. ME! So, after asking them, "isn't that your responsibility?" they hung up. Needless, to say the driver showed up with half my order, rude as hell and merely replied, "Oh, well." with a shoulder shrug. NEVER AGAIN TOM & JERRY'S IN ROCKFORD! NEVER AGAIN! read more

The Rubens were cold they came with no sauerkraut and then we waited 10 minutes to get our sauerkraut we will find somewhere else to have a Reuben. read more

Not happy. Something has changed very recently. Old reviews, great, recent reviews not so great. Sept 30, 2021 - Rockford - I had a lukewarm cheeseburger with a stale bun, limp lettuce (which used to be shredded, not now) and a very small order of fries. Tasted like an OK microwave burger. The person I was with had an Italian beef sandwich and thought it was good. The new(er) drink machines in the Rockford and Machesney Park stores are not calibrated so soda tastes just like the carbonated water. Something has gone wrong at Tom & Jerry's. I believe it is fixable. I can pass at least five restaurants from any direction getting to any of the Tom & Jerry's. Give me a reason to not stop at those and make it to Tom & Jerry's. Like another reviewer, I would have emailed, but there is zero contact information the website. read more

I'd actually give them a 3-1/2 just b/c for a dog/burger/gyros place, they would be what one should expect and they did not disappoint. The portions are very generous (I got the Gyros sub and the Greek chicken sandwich.) The prices are fair. They were pretty hoppin' on a Thursday night, so I didn't think I'd be facing any surprises. The inside had some neat Chicago-roots decor items too. That said, the food was good, about what you should expect from a decent establishment of this cuisine. Gyros meat was good.The fries were crinkle-cut and made well (but note here that I like fries firmer in the middle.) Having tried them, I would feel safe coming back. read more

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Excellent food, great service, friendly staff. Best fries in town. They are taking every precaution to protect customers from COVID. Every employee was masked, plexiglass between cash register and customers, hand sanitizer set out for customers' use. They've limited eat in dining to 50%. Also, when I got there an employee was cleaning and sanitizing the door. read more