Whatever you do , if you go into Culver's here...DO NOT use the bathroom. Filthy, disgusting ! Crap all over floor . On walls. Water and sink pulled from wall . read more

I was terribly dissatisfied with the lack of service that I received at the Culver's in Matteson, IL. I've been to many different Culver's restaurants and I've never been treated with such disrespect. I ordered a kids meal. With the kids meal you get a scoop of ice cream. The employee that took my order didn't offer to fulfill my ice cream token. So I didn't get it at that time. When my sister came to the table with her 2 kid's meals, ice cream in tow it reminded me to go and get my ice cream. After I'd finished my meal I tore the Scoopie token off of my bag and took it to the counter to redeem my ice cream. The employee told me that I'd torn the wrong coupon off of the bag. So I told him that was all I saw on or inside of the bag. He just kept repeating himself as if I didn't understand. Then Amanda the manager stepped in. From the start she had an attitude. I told her the same thing that I'd told the other employee. I told her that I didn't get my ice cream with my meal. For some reason she didn't believe me and she started to question it. I guess she assumed that I was trying to get the ice cream for free. Collectively we'd spent over 20.00 on food and ice cream. Why would I try to get something for free after paying for my food? She asked me for my order number and I gave her the number I thought was mine. I didn't have the receipt because I'd thrown everything in the trash. When she pulled up the order she recited the order with an attitude and told me that I did get my ice cream because she made that order herself. I told her that wasn't my order number because I'd only ordered one kid's meal and that order had two kid's meals and an extra ice cream. That order belonged to my sister. I told her that I would gladly try to retrieve my bag and receipt from the trash. She just kept cutting me off. I even pointed out the guy who had taken my order. She just refused to help me. She didn't even attempt to ask the other employee who both took my order and brought me my food if he'd given me ice cream. So after about 3 minutes of arguing with her she asked which ice cream flavor I wanted. I chose the flavor of the day which was chocolate covered strawberry. She stalks over to freezer and returns with this very small scoop of ice cream. This scoop was small even for a child. I asked her where the chocolate that was supposed to cover the top layer of the ice cream was and she lied and told me that there was no chocolate that was supposed to cover it. My sister had just ordered two of the exact same thing and Amanda herself admitted to making earlier in the conversation. I put the ice cream back on the counter and walked out of the restaurant. My sister came behind me and told her that she'd just ordered the same ice cream and that both of her scoops had chocolate on top. Again Amanda the manager refused to put chocolate on top of the scoop. When my sister asked for the number to the corporate office Amanda refused to give it to her. Needless to say we left very upset. After spending almost 6.00 for a kid's meal all I expected was what I'd paid for. Later that day we came back and ordered kid's meal through the drive-thru. When we got up to the window Amanda was there to give us our food. But not before she rolled her eyes and gave us a scoop of the flavor of the day. And this scoop had chocolate on it. Just like the other two my sister had ordered earlier and unlike the one she tried to give me. I don't know what your policies are and I do not believe that the customer is always right. I do however believe that everyone is to be treated with respect. I am more hurt than angry at the situation. I don't like to "pull the race card" but I do feel as if I was racially profiled. I did not appreciate her tone and her attitude. If I'd known this was they type of service I'd be getting I would have gone somewhere else. A bad report travels a lot faster than a good one. If is the type of service that is being given at the Matteson location, I wont be surprised if that location is closed very soon. read more

Culver's pot roast burger with cheddar cheese is amazing also is there cheese curds double cheeseburgers walleye fish and there famous custard us amazing I highly suggest you try a Culver's near you read more

Visited twice in one week. Both times we used the drive thru. First time we ordered 2 burgers (greasy but damn tasty), 1 fry (not great), 1 fried cheese curd (unbelieveably good), 2 sodas and 2 single scoop custards (excellent). The food is not the problem....... After 20 minutes waiting to order (it was worse inside) then 25 minutes after ordering, some teenie girl comes out with the food and 1 custard. She basically drops it in my wife's lap and says "that it?". After informing her we did not receive a custard and 2 sodas, she went back and it took another 5 minutes. I proceeded to devour my custard pre-dinner, mom would be dissapointed. Second visit we went for custard again. No food just custard. The line was only 3 cars to order. 3-4 minutes and our order was paid. We pulled forward and proceeded to wait 15 minutes for partially melted ice cream. They were acting like chickens with their heads cut off, asking people what they had instead of looking at the dang order ticket. This is 100% a sign of extremely weak management. Wont be going back real soon, hopefully they will iron the kinks out. This is the Tucson broadway location BTW. read more

Culver's in Tinley Park Il Is the Best! Have been there once a week,Service is great. Food is very fresh.Never had any issues. I guess that's why they have been voted the best for many years. On customer service,And also to go food.On the to go food it's always packed correctly.I go out of my way just to come to this Culver's. So far the best Culver's Keep doing what you are doing.General Manager well done. You just do not get this kind of good service and fast food places. read more

Culver's is awesome. I mean, I really love Culver's. This review is about the service at this particular location. My friends and I came here before a concert on a Sunday around 6 pm. The place was full of local residents, as well as other concert goers. The service was extremely slow, to the point of waiting 25 minutes for a cheeseburger and fries, and at which point, my order came out wrong, but they did correct it thankfully. One of my friends ordered just a burger and her order became lost. Rather than acknowledge this, the workers kept telling her "it's coming up." More than 45 minutes later, she still did not have her order. She let them know this again but they gave the same reply. At this point, the crowd had diminished greatly and there was no excuse. Eventually, she got her order, but without an apology or refund. read more

Went here for fresh cooked food. I ordered corn dogs for me and my kids. Eat in... They were ready in 30 seconds. I took a bite they were soft greasy and old. I asked for fresh corn dogs. They brought out more in like 1 min. Still greasy. They just re duped old ones in grease. Still sucked. I returned my food and won't be back. To bad I really love culvers but this one ruins there name.... worst corn dog in my life read more

Culvers is a upscale fast food Resteraunt. After your, they give u a card and if u want, u sit in the dining area and your food is brought to you in a very timely fashion. The food is fresh, and toppings are served on your sandwich or nicely on the side. There no other way to put this...The food is Phenominal.... Very well cooked, and neatly served. All the workers were kind and welcoming and seem more than Familiar with the menu. They also were very giving when it comes to proportion sizes. The ice cream is good and they give u more than enought of it. A hybrid between a sitdown and your traditional sit down resteraunt. I recommend to all read more

I appreciated the customer service provided. They're always on their toes fulfilling a multitude of orders and match it with courteous interaction. The food is well-cooked as well as swiftly delivered. Definetly worth your time read more

Amazing service and amazing food! This is my go to Culver's. Everything from their burgers to their concrete mixers amazes me. I recommend stopping by some time to try them out if you haven't yet! read more

Came here after a night in the city and had a taste for some butter burgers. I saw the crispy chicken and I had to have 2 full meals. They need to make a double bird. The fries were great. Some of the best I've had. The rings need some work. The butter burger that my friend had was dripping in his hands. Funny way to die. The butter killed him! read more

Stopped by with a group from work between meetings. Culvers was just what the doctor ordered! Hot, fresh food, ready in a hurry. The house brand root beer was really good, and the burger was great. The star of the show was the girl working the dining room. She helped us push a couple of tables together, picked up our trays and trash when we sat around for a bit after we finished eating, and was working hard to keep the tables clean and the place in order. Service like that isn't found just anywhere; she's a high school-aged kid going above and beyond. At a risk of sounding like I'm 100 years old, there's hope for our future! read more

I had the worst experience. I went through the drive thru and was handed my order, brought it home and was all wrong, every single item. Not to mention my pretzel bites had a huge blonde hair cooked into the dough. Awful. read more

First discovering Culvers while in Wisconsin, they have finally made their way to the Chicago area. They specialize in butterburgers, and they are pretty tasty. They also have frozen custard, and make many a different specialties. This location is always super clean, and a staff made up of some really friendly people. But the one thing I can't live without here are the Cheese Curds! They truly are addictive! read more

Culvers. You tricked me in believing that you were something different. Not like other fast food establishments, you bring your food to me with a weird type of half services that makes you consider tipping cause your employees are always super perky and nice, but then you make me clean up after myself so no tip for you. Your menu is pretty different too. You offer variety and choice in your greasy dining experience. People can rave all they want about your butter burgers but I like how you deep fry that chicken thigh. Mmmmmm. But sadly the last two times I have stopped in to eat. You have disappointed me. Your butter burgers are not very good and I do feel like I am choking on all the grease I am ingesting. It is also horribly over priced for "baskets" and the sandwiches are never dressed. Why is that? When I pay $4 to $6 for just a sandwich, could you at least sprinkle some lettuce or even slap on some sauce? Unacceptable. Very weak sandwiches knock you all the way down in my rating. I have given you 4 chances now and outside of that first experience where my judgement must have been impaired. I am truely disappointed. In the world of grease you are only heart attack invoking, not crave satisfying. read more

Fell in love with Culver's in 2005. Prior to that, never had their food. Real quick, the food here is quite good. The chicken is awesome, burgers are yummy and the Caramel Nut Sundae is the best sundae imaginable. The Strawberry Shortcake is to die for. read more

THE BEST real BEEF burger I have EVER tasted....HANDS DOWN!!! The menu is so DEEP! They have everything! My sister and I tried it for the first time on ur way out of Chicago and so GLAD we stopped! The onion rings are the bomb, the cod fish sandwich was the bomb, and that double burger was splendid! Excellent customer service and our order was cooked exactly how we wanted it! I WISH Culver's would come to Calfiornia! They would give a LOT of burger joints a RUN for their MONEY!!! Eat Culver's-you won't go wrong!!!! read more

Management is absolutely terrible. Their food nearly makes my arteries clog. 'Nuff said.

It's good for fast food, though I'm not sure why the veggie burger automatically comes with cheese. This location is great and pretty convenient to I-80 if you're coming through Tinley. Staff here is really helpful. read more

I am a big fan of Culver's for a tasty quick lunch. When it comes to chains these are the guys that all the others should try to be like. A few of us went to this location for lunch the other day and I was thoroughly impressed with their service. the dining room and the patio were packed and the line at the front counter was really long. In a typical fast food type place this would be a lunch experience of catastrophic proportions. They moved the line at the front counter very quickly and brought us our food really quickly. Everything was fresh and prepared attractively and my butterburger and fried cheese curds were out of this world as always! read more

Excellent culvers location! I was walking in with a baby and a nice employee named Dijon ran to get the door for me. Later, I also noticed an elderly woman leaving and another employee ran to get the door for her! Now that's great service! read more

I've always liked Culvers but the crew that works here is great! From the moment you come in the door until they wish a good evening as you walk out. Shavera walked through the dining area and asked how she could make our visit better. My friend said some ranch dressing and I said kiddingly any free ice cream laying around would be good. Well guess what , she brings the ranch back and a sundae for me. Just blew me away! Everyone was very nice. read more

Every time I've been here, the food was excellent & the staff was courteous & on the ball. If I'm nearby & see the $1 ice cream promos on the screen, that's a delicious bonus because their Flavor of the Day is always tasty. read more

Hot Fudge sundae on a cold winter night, yum!

I had been to Culver's before in Woodstock so I was prepared to be served in a nice, clean environment. I had the cranberry chicken salad which was pretty good and the fried chicken fingers. Overall better quality then one would expect at a fast food joint. I usually don't eat fast food but this is an exception. The staff was really nice and polite...i even had the front door held for me. Keep it up!!! read more

I went there today with my friend and her mom and grandmother and I ordered the fries and the chicken tenders basket. Mind you when it's a basket there should be more than four pieces at least there should be six to eight pieces. Also they charge too much for four pieces of chicken since I made it a meal to get the cheaper price. I see Culver's commercials on tv and I've had them before when I was out with friends, but it's not as good as many other places. I also thought that the chicken tenders would be good they're not as meaty as other places I've ordered the same thing from. The food is OK, but not enough for me to rate higher. read more

Great staff super friendly and helpful everything was very clean and the wait was not too bad. I am huge Culvers fan and this one held up to the standard so no complaints and the food was great read more

As a Wisconsin girl I was excited to find a Culvers in Chicago! However when I pulled in I wasn't sure if they were even open, the dining room was SOOO dark! I'd recommend Brightening the place up for people driving by in the dark. It wasn't busy on a rainy Monday evening, but the staff were professional & courteous - even held the door open for me! read more

Culvers never lets me down. The food is absolutly delicious and it makes you hungery for more Culvers!!! They have the creamiest frozen custard I have ever had. Their butter burgers are wonderful! If you have not had Culvers yet, you are not living. read more

I wasn't originally going to write a review on Culver's but after I got home and there were several things missing I decided to. It took a solid 5 minutes at the register to get one of the four high school kids to break up their gossip circle and actually work. The kid that actually took my order was so disinterested in taking my order that it would explain why several things didn't make it to my bag. The kid that brought me my food practically threw it at me in a rush to get back. I had to ask another person for the chocolate shake that I ordered, because no one bothered to make it. These are the same people asking for $15 an hour? read more

Don't bother going here unless you want to waste your time and money. For the 2nd time I ordered a concrete mixer mint oreo, some how they have managed to mess up this order for the 2nd time. Not only is all the mint just poored on top and there is maybe half an oreo in it, but it some how also took around 10mins to make it. This Culvers is awful and I will never return. read more

Very nice team. Every employee we came in contact with was friendly and helpful. I wish I had gotten the cashier's name as he was so patient while my son ordered. Connor, the manager, was great. read more

Went to the Culver's in Tinley Park before the Keith Urban show at Hollywood Casino Ampitheatre. The concert was awesome, wish I could say the same for Culver's. The person at the counter was very helpful and the wait staff was quick to bring the food. However, the burger I ordered was the GREASIEST burger I've ever had in my life. Grease was dripping all over and the toppings were sliding all over because of it. Told my friend we could have went to Burger King just up the street and it would have been better and cheaper. He agreed. The only reason I'm giving them 3 stars instead of 1 is because of the counter person and the wait staff and also because we later ordered desserts and those were really good. We won't go to Culver's again for food but possibly for dessert. read more

Pretty good food but they always leave something out of your bag you paid for. Bad managing going on here. I save my money from culvers now

When we walked in they had a few tables. We went and placed the order, the worker who took our order kept repeating what did.we need, we kept saying what we would like. He seemed like he was more interested in the other conversations that was happening with the managers,( I assume they were cause they were wearing blue, and he was in white). I ordered soup, he then said they didn't have any, how can you.run out of something? So the rest of party ordered I ordered nothing, due to me having dental surgery. We sat, food came out shortly after, food was semi warm, not very hot. We ate and mist of us eating the workers were tossing and playing with the numbers. They seemed to have more interest in games than work. There was a lady who was cleaning and asked if things were ok, we told her the food was cold and not very good, she went to them upfront she spoke to.them, they looked and continue doing what they were doing. Definitely won't be back. We left and didn't even get acknowledge. Hope things get turned around read more

Food was great but the service SUCKS!! My honey luvs this place and wanted me to try this location. My cheddar bacon burger was great, I have no complaints about that. However all the tables were DIRTY. If you haven't been to Culvers before, let me give you a little insight...ok so when u come in u order your food and they give u a number to place on your table and a server brings out your order to your table when its ready. Well we couldn't find a clean table to occupy. My honey goes and asks them can someone come out and wipe the tables down. NOTHING happens. So I get some napkins and attempt to wipe off a table that wasn't as bad as the others, however the table had dried up condiments so it needed to be washed. Well the same girl he asks to come and wipe down our table brings our food out, I tell her the table is dirty we can't possibly eat our food here. She gives us a confused look and says oh yeah i forgot and takes our food back to the kitchen. Next a guy comes out with our tray of food. So then we ask him, what's the problem with washing off the table, he's like oh yeah the girl will be out to wipe the table down, and then attempts to put our food on the dirty table. My honey takes the tray from him and holds it while we wait for the girl who finally come out with a dripping wet wash cloth. She washes the table and leaves. Now its soaking wet!!!! I get napkins and wipe it dry. SERIOUSLY, this was TOO MUCH for just burgers. If you are running a fast food place that offers seating, i don't think its too much to ask that the tables are clean, right! read more

I usually just go through the drive-thru here. The food is always fresh and the wait is usually pretty quick.

Food is great, but the guy on Custard on October 28 (I think his name was Baha) kept me waiting for a concrete mixer for almost 8 minutes! Eventually someone else went over and made it for me, but that should not have needed to happen in the first place! I think Baha needs to go over his training again. read more

For a fast food chain (though, not national yet I don't think), this place is very good. All of the food on the menu is good. The service is good usually. The prices aren't bad. And the frozen custard is freaking great! I go to this location most often because of it's proximity to me. But, generally, at any Culvers location, it's the same. read more

i love culvers and the opened one in homewood off 183rd so it is closer but moved to lincoln park chicago for 5months and there was no culvers around. i mostly went there for dinner and subway for lunch lol. i only had there salads alot and also on the way home from detroit with a major hangover stoppd to get culvers at 11am and had their fried chicken which was the best food ever!! other than that i never tried their hamburgers but everything else is good read more