In 2018 just prior to a really hot and extremely humid July 4th holiday weekend my Mitsubishi A/C…read morestopped working. With each visit by my local HVAC outfit things were continuing to spiral out of control. Each guy they sent to solve whatever the problem was appeared as if it was their very first service call. Yes that's right, on the job training experimenting with my $12,000 almost brand new 3 year old state of the art computerized Mitsubishi! Finally, I had enough!! I began searching for a new HVAC company. I remembered that my family had been using Comfort Control in East Northport N.Y., but was told that normally they would not travel to Nassau County. I called and spoke with Samantha. I explained what I had been dealing with for well over a week and that I really needed help. She said since my family were longtime customers they would come over and have a look. The next day a gentlemen named Anthony showed up. I explained what had previously been done which included bypassing Mitsubishi's internal water pump and jury-rigging the computer board to force the fan to blow warm air even though the unit had shut itself down. Anthony got on the phone with Mitsubishi and began to attempt to first undo the damage which had been done. He was calm, professional and courteous and explained to me he'd get to the bottom of this. After about 2 hours he did just that!! He then began to troubleshoot what the real problem was. This didn't take much time as he discovered a clogged drain pipe and explained one of the first things any company should look for is just that!! He then blew the drain pipe clean using pressurized air. So for well over a week I was sweating my ass off because the local idiots couldn't think to try that first along with charging me hundreds upon hundreds of dollars, which I did get back thanks to a comprehensive report that Anthony wrote up for me to show them. I will always remember and be grateful that Comfort Control bailed me out of a very frustrating situation. Fast forward to Tuesday Aug 25, 2020 and my Mitsubishi shut down for the first time since back in 2018. Called the local outfit and insisted they send one of their two senior technicians. On Friday Aug 28, 2020 they responded and were not quite sure what exactly was going on however they were able to get the unit working again. I got right on the phone with Samantha and explained that I really do not have much confidence in the locals and could she send someone over to give me a second opinion. She said if the unit shuts down again she would do her best to accommodate me. I want to emphasize that over approximately a 40-year period I have used more than a half-dozen HVAC businesses in my area and discovered the hard way that each one is worse than the next and that finding a really good one is nearly impossible. Comfort Control is just that. I cannot say enough good things about Samantha, her father Bill, and Anthony. Besides all that they are just very nice folks who have helped myself and my family with all sorts of referrals having nothing to do with heating and cooling. Unfortunately for me they only serve Suffolk County, NY.

Bill came and diagnosed the problem after a thorough analysis. He took the time to explain to us…read morewhat was happening and what our options were. On installation day, everything went smoothly and on time and as planned. I recommend him highly for his professional service! One of the best contractors I have dealt with.

Needed a whole new hybrid unit, inside and outside. John was exceptional. The old unit left in the…read morecondo was horrible and there were so many things wrong that we didn't realize until it finally stopped working. John, James and Kyle went above and beyond the original scope of the work to do a proper install. Needless to say we now have an amazing unit done correctly. He and his crew are meticulous, neat (cleanup looks like no one was working there) and his recommendations were spot on. A real pleasure to have found him. Hopefully I won't need his services in the future but if I do he'll be my first call. Thanks again.

Kyle Called back immediately, was here in 15 minutes. Knew exactly what to do and was right. I…read morehighly recommend.

This truly is a professional organization…read more The installation was seamless, perfectly done and they had no problem when I needed some adjustments made. They were always most willing to answer my questions and never made me feel that I was imposing, or a bother. They removed my old air conditioners, installed the heat exchange system and left my house in perfect condition. It's as if they were never there, except that I now had a wonderful new system. I can't praise Cool Pro enough and I can say without a doubt, that they are one of the best companies that I have ever dealt with. This truly is one of the most professional and the best organization and they were most reasonable!

Eric and the team were so helpful. after they installed our new heat pump he stayed to make sure we…read moreknew how everything works. Hiighly recommended.

I had a great experience with this plumber, very polite, honest ,on time ,solved my purifier issue…read moreright away job was done carefully and efficiently . no complaints

The UpRight Plumbing Team was awesome. Professional service was given throughout. They identified…read morethe problem with my toilet flange and quickly fixed it at a reasonable price. They left the area clean and tidy and my wife and I with smiles on our faces. Choose UpRight Plumbing and you won't be disappointed.

Absolutely amazing overall! My AC stopped working, and instead of immediately trying to charge me…read morefor a service call, Nick took the time to troubleshoot the issue with me over the phone. He figured out exactly what was wrong, told me which motor to purchase, replace the capacitor and patiently explained how to replace both and get everything working again all without ever having to come to my house. He was extremely knowledgeable, honest, patient, and genuinely cared about helping me. It's rare to find someone who provides this level of customer service and doesn't try to take advantage of you. I highly recommend him to anyone who needs AC repair. Nick definitely knows his stuff and will be the first person I call for any future HVAC issues or new purchases!

***HIGHLY RECOMMEND! 5+ stars***…read more My furnace stopped working yesterday, so I started making phone calls to different HVAC repair companies. After requesting quotes on Yelp, I got a slew of phone calls from different companies asking if I wanted to make an appointment for an estimate. At 8pm, Nick called and instead of pitching himself to do the repair, he gave us some suggestions as to what the problem could be and how to fix it. Following Nick's suggestion, we made a quick trip to Home Depot, bought the $40 piece, replaced the broken piece. The fix took less than ten minutes and just as Nick had said, the furnace was working again! Never, in my 29 years of home ownership, has a service person ever turned down an opportunity for a job that probably would've cost several hundred dollars (not including the initial diagnostic fee)!! Nick showed himself to be a stand-up guy who wasn't just looking to make a buck off me. And if in the future, I have any other HVAC needs, Nick will be the first person I call. I only wish I could give him more than 5 stars.

Called them for a no heat situation before hours. They responded with a call back within the hour…read moreand came to my house within the hour. My furnace is older and the parts are discontinued. Nick searched, found the part locally, ran out and got us going. Many thanks!

In the middle of a heat wave, our AC went down. It turned out our air handler motor failed, and…read morethey diagnosed and repaired it within one day of us calling them. We got the bill, and it was less than expected. They are our go to HVAC guys.

It has been a blessing finding Galette Air Conditioning. Their integrity, honesty, customer…read moreservice, and genuine human touch are truly unbelievable. Not only will I continue using this company for my air-conditioning system, but I also plan to purchase a service contract for my heating system as well. I have already referred a close friend who was desperate to find a trustworthy company like this. I highly recommend Galette Air Conditioning to anyone looking for reliable and honest service.

The team at Gallett Air worked tirelessly to get my air conditioning system fixed and reliably…read morerunning. They were knowledgeable, professional and positive. They made it happened! The best and nicest group who cared about my home. I highly recommend this team/company for anyone who wants an honest team for your home.