I had them come out for troubleshooting. When i asked them any questions they said "pay the service fee" when i asked when they were going to repair or get parts to repair it. I was only told "pay the service fee" The person didn't know how to communicate and only say "pay the service fee" I tried to call and schedule the repairs but they don't awnser or return phone call. I only went with this company because it is through my warranty. I would NOT reccomment this company to anyone. Don't waste your time. read more

Needed a whole new hybrid unit, inside and outside. John was exceptional. The old unit left in the condo was horrible and there were so many things wrong that we didn't realize until it finally stopped working. John, James and Kyle went above and beyond the original scope of the work to do a proper install. Needless to say we now have an amazing unit done correctly. He and his crew are meticulous, neat (cleanup looks like no one was working there) and his recommendations were spot on. A real pleasure to have found him. Hopefully I won't need his services in the future but if I do he'll be my first call. Thanks again. read more

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Kyle Called back immediately, was here in 15 minutes. Knew exactly what to do and was right. I highly recommend.

I had an appointment between 1-2 . He messaged me at 2 he was stuck on a job. He won't be able to come until around 5. Ok, no problem. I sent another message around 530. No response. Then I sent another message around 7. No response. Horrible customer service! read more

True Comfort is the reason why I love local companies. They take pride in the service they provide to their neighbors. Excellent service and response. I now have a reliable HVAC tech. read more

John installed an inverter heat pump for us. He knows his stuff, is able to trouble shoot in real time, and has very reasonable pricing. And to top it off, he's a good guy. read more

After over 40 years of living in our house in StonyBrook NY we finally found an AC/Heating technician that really knows his stuff and is honest. John just didn't tell us what we needed but went over in detail how it works and why the new Inverter Heat Pump system will solve all the problems the other many technicians were unable to solve. He also isn't priced to rip you off like some other services we have used. Look no further - John is your man. read more

I waited a week for an appointment, if you call your on hold for 30 min. when a person answer they put you on hold. The service person showed up waited three min on ring camera and left said reschudule . read more

Great Service, boiler was up & running in 20 minutes. It was $300 for tank to be bled. read more

John was expedient, personable and well versed in repair. He fixed my boiler and got her running when two other guys couldn't. Definitely going to call him for all my HVAC needs and you should too! read more

True Comfort should be your go-to HVAC company for all your HVAC needs. Mike is an excellent technician; honest, timely, respectful, and knowledgeable. He always shows up on time and goes the extra mile. True Comfort's dispatch text alters allow you to track the status of your service order and when your tech is arriving and on his/her/their way. Mike is supported by phenomenal office managers Matt & Brian who ensure everything runs smoothly and step in when needed to expedite resolution. This is a winning combination and why I won't have anyone except True Comfort service my HVAC! read more

The guy told me he was gonna be at my place at 8am. Then he said he had to stop and get supplies at 9am then he never answered any more of my calls and never showed up. I called close to noon and told him hes awful and don't bother coming at all. Didn't get any apology for inconvenience. The value was terrible. I think his name is John. read more

I requested a replacement of the old oil furnace and installation of the brand new central air system. John came and assessed the situation, noting that with some minor enhancements, the current ductwork can support both - and heating and central air. As a result, the final quote was more than reasonable. John and the team did an AMAZING work!!! They did not compromise, nor cut corners, explained everything, suggested the best possible way to address issues. In 3 days I had a brand-new heating and cooling systems. Everything was tested and delivered on-time, per-agreed-cost and with the highest possible quality. Highly recommend John and True Comfort Company. read more

True Comfort HVAC - Heating & Air Conditioning/HVAC Near Me

I had John come out to help with what we thought was a blown out fan in our attic HVAC system. While that was in fact the case, John was able to uncover an absolute nightmare that we had going on upstairs. He educated me about everything that needed to be done and he went WAY above and beyond to do the work the right way. I received way more value than what I paid for, and am very glad my old HVAC guy retired to make room for John and his team. Refreshing to find a kind, capable professional with integrity. Myles read more

I had a great service experience with John fixing my heater unit. He was very knowledgeable, accurate, and provided an affordable repair price. Highly recommended for HVAC service! read more

John from True Comfort was an absolute pleasure to work with! My mom's condo had an air conditioning issue, I used to own a HVAC company so I figured I'd fly into town to see if I could fix it. Unfortunately, I needed more tools than I had with me, so I checked Yelp to see about finding a good contractor to work with. I always like using the smaller companies because they tend to not oversell you on services or installs and you tend to get a better price and a more experienced service guy. My intuition in this case was correct, John and team was great at communicating, showed up, and got the system running the same day. John's an honest guy with very fair prices and he knows what he's doing. For any future issues, I'm going to save myself the trip to New York and just call John to stop by and sort mom out. Thanks John!! read more

I found John on Google and he came out to my parents' house on a Saturday night for no extra charge. My parents had no heat and he was able to replace the entire unit the next day. True Comfort HVAC has tremendous customer service and they have my highest recommendation to anybody looking for an HVAC service! read more

True Comfort HVAC is official! John is the absolute best! I called for service because I had no hot water and John came the very same day. He was able to assess the issue right away and explained it to me so I understood. Him and Tony were on point and after all was said and done, I saved $1000. John worked diligently on repairing my hot water tank so I didn't have to put out $1600 on a new one. Even came on a holiday when he was supposed to be off. I couldn't ask for more in an HVAC company and True Comfort has gained a customer for life! Highly recommend to anyone in search of a reliable company that gets the job done and doesn't charge an arm and a leg! read more

John came with in a day or two after calling with our problem. We have an Airbnb and a timely professional repair is a blessing. The big names in our area wouldn't take us until at least 2 weeks later. I couldn't be happier with Johns work and pricing! read more

John is truly outstanding. Responded to my call and came over the same day. Promptly diagnosed the problem with one of my Goodman AC units that stopped working, had the defective capacitor replaced within minutes and my AC was running again nice and cold! I can't recommend him enough. Great service and excellent prices! Thank you, John. read more

When I first called just to get information and ask what I need to since my heat stopped working with a broiler that's less than 3 years, John was amazing. He was reassuring and willing to help that same day. He explained everything (I ask alot of questions) and was patience with me. John showed up, was professional and a great help. I wilm definitely be using him in the future for all my hvac needs. read more

John is absolutely amazing! I had an emergency & John came over right away & saved the day! He is so knowledgeable & courteous & took his time explaining everything to us. He did everything to save us as much money possible. I am so relieved to have found him, I already referred my friends & family. He will also be taking care of the HVAC at my agency. Wonderful man & wonderful service! Thank you again! read more

John was able to quickly fix a leaking ductless mini split that two other AC companies were totally stumped on. Nice guy too. Definitely recommend. Thank you! read more

When a homeowner knows little about HVAC especially as it relates to the cost of replacing the flex duct for the entire system, you rely on the honesty and expertise of a company like True Comfort. John was patient, thorough, skilled, and honest. His estimate was thousands less than other HVAC companies and the quality of his work was superior. read more

They responded almost immediately to my Yelp request to repair my non-working A/C and gave me a number to contact them for quick service. They came out same day (on a Saturday!) and immediately diagnosed the problem, explaining everything in detail. They came back first thing Monday morning with the correct parts (the stores were all closed over the weekend) and got it working more efficiently than it has ever worked before, even after other multiple competitors have come out to try to fix the same problem. read more

John came quicker than expected and diagnosed my issue. He gave me a price estimate up front and that's exactly what I paid. He seemed very honest and knowledgeable. read more

Had a Mini Split done in a my garage by True Comfort. Could not have been happier! Neat,professional,reasonable, and most important reliable! Highly recommend John to anyone needing HVAC services read more

Friendly and knowledgeable, John is great all around. Quality work, good price. Highly recommend.

Our split unit AC got fried by a power surge two days before we had renters moving in and we were lucky enough to stumble across True Comfort. I can't recommend John and True Comfort enough, he was incredibly responsive and was able to book a same day diagnostic appointment and let us know best next steps, provide fair pricing and explain process. He is very easy to communicate with a quick to respond and went above and beyond to make sure the repair was completed to the very short deadline we had. All around a great experience we're very happy to finally have found a reliable HVAC service! read more

John is the HVAC doctor - he diagnoses the problem and recommends effective solutions that fit with your system and your budget. My central AC stopped working in the fall, and John recommended that I use the same workhorse brand that had worked for so many years (unlike several other quotes I received). He could install the system only at a time when I couldn't be home. He did the installation, FaceTimed me after the work was done, and left my house in pristine condition. I asked him to come back another time to install a vent in a bathroom, again unsupervised. And today he met with me to adjust my heating system and made some recommendations that already have the temperature feeling better in all the rooms. I wish John did everything! I can't recommend him highly enough. read more

first of all when I had call John response fast comes with estimate reasonable number I believe he saved me thousand $ , he and crew show up start to work as promised they finish with 2 days work late also leave the job with nice and neat, I recomment to anybody who need HVAC system don't hesitate call him right away. read more

I needed a ductless AC put in my basement. I had gotten several quotes (many of which were insanely high), and John gave me the best price of all of them. Aside from the very reasonable price for the job, John's customer service and workmanship were excellent, and I was able to have the unit installed on my tight timeline. John was great - quick response in communication, great work, and very friendly. In this shaky economy, I am very appreciative to have had high-quality work done at a good price! read more