You receive text notifications saying your order is ready when it has merely been received, not even bagged! This leaves customers waiting 30 minutes to many times over an hour to three hours in the parking lot. How do you take someone's money and Id and have them waiting in the parking lot for three hours? Only to go back and tell them their cert isn't good or some nonsense. Many people were pissed today! As a medical patient, I'm done doing business with them. As a worker, I'm glad I quit after three days. Seeing what they do to customers is absolutely atrocious! read more

This dispensary goes out of their way not to tell you their specials, for example I'm a new client for about a month with them, and a new medical client to New York. At Lie-a-leaf quarters usually cost $85 and they sometimes have bundle specials where if you buy an ounce you get $80 off which can be substantial. The only way that you're going to know about the specials if you call in because the text message and emails about these specials don't necessarily get sent. Long story short is I missed the bundle sale because the last time I called in was around Mother's Day and everybody there told me that bundle specials rarely happen and the next time they will probably see any special is on Father's Day. So because of this I fell back and I figured if anything changes I could rely on my text message or email notifications to inform me to make a move. I decided to call because I want new weed/hear about new strains and guess what happened... they told me that there was just a bundle special that was going on for the last two weeks during the time I was advised my Curaleaf to fall back and wait like WTF. Now I missed the opportunity to save $80 on an ounce taking an oz from $260 to $340!!! Which is substantial especially for a medical client in a pandemic. While on the phone I said to them hey I'm a new client and I never got the sms/email messages on this latest bundle sale and that's what I've been looking for and now you're saying it is over... it ended Literally the day before it hasn't even been 24 hours (this was yesterday 5/25). They said there's nothing they could ever do to honor the sale and or retroactively honor the sale despite misinforming me and signing up to a text and email system that never sent me the notification there was a bundle deal. I said to them well if I wasn't on the text message subscription that didn't work or if I wasn't wrongly informed by the staff they are saying that bundle sales rarely happen and the next time you should look up is around Father's Day I would've maybe done something differently and perhaps I would've got this sale. I'm at the point in my life where things like this make me say AJ "out produce the problem and forget it", but when it comes to stuff like this I have to say something because this falls underneath "the customers right". I did every single thing on my part to be informed about a bundle sales even signed up to the text message email subscription and called in to double check and it still went wrong because of the miss information that Curaleaf gave me and they will not acknowledge this by retroactively honoring the deal. What they told me was I should come back in this weekend and take it advantage of the memorial day sale. But this is the kicker and why I don't even wanna do that because they told me they don't have the ability to know when future deals are coming and they said they don't have the ability to retroactively honor a sale but then how is it possible that every employee there is telling me to come back on Sunday for the new sale... wait... but how do they know about a future deal when they said they don't know about future deals until the day of, another cure-a-lie. Lastly I told the rep that I'm a great client and they should do the right thing... so she looked at my history in the cpu and she said I barely bought anything and when I said every time I go there I buy about an ounce and she said well that's really not that much anyway I smoke more than that, thanks counter woman. My curalie history is new bc I just signed up in may and I already spent $1000, i didn't know $12k a year was not worth any consideration especially when the company not the clients drops the ball and I spending mad bread. Thanks for the capping it off with consumption Shame. If cura-lie wants to earn my business or have this review dropped call me and honor the deal or my money goes elsewhere as does my referrals to anyone whom inquires. What would rectify the situation is this, honor the ounce special for $260 and deliver it to my house today because you do deliveries on Wednesday from what I was told yesterday and have Stasia do it. I have a strong feeling in my body that corporate will see this call the queens location and tell them to do the right thing by Adam Fiore 5168150153, and again the right thing will be honoring the bundle special price and on top of that delivering it to my house today. I'm waiting.... read more

If patronizing Curaleaf, try the Queen's location. The connivence of parking in Carle Place, does not outweigh the lack of attention to service. On a recent visit, five staff behind the counter, only one caring for a client, the others were engaged in personal conversations. I waited, as no one in line ahead or behind me. Upon receiving service, really not helpful or informative. This location does not feel as tightly run . Ironically, my visit coincided with their " corporate " people on premises. Maybe they were trying to impress the bosses, not the clients. If I , were to use this location again, it would only be out of necessity, fortunately there are other vendors read more

I want be as fair as possible so I'll start by saying that going CL Carle Place is typically a pretty painless experience. The product is good, and visits usually take only a few minutes. Unfortunately, my visit this last weekend was less the acceptable. After waiting outside for about 15-20 min the staff asked me to come in and wait for the next available cashier to call me. The problem was that only 1 of the 4 cashiers was handling in store orders. The others were only handing curbside, and preorders. I sat inside this store for another 40 min waiting for this (1) cashier to free why everyone that was behind me in lines orders were taken, paid for, and filled before I even got called. I made multiple attempts to try and place my order with one of the staff going back and forth to the cars in the parking lot but was repeatedly denied. What really upset me was that one of the girls behind the counter was visibly aggravated that I was upset after sitting there for so long. Instead of trying to help she decided to compound on my bad experience. First she called me out across the floor about the placement of mask, which was fully covering my face. Either way I apologized and went through the motions of adjusting it. After a a few min she then started snickering to her co-worker " if they're going to come without calling, they're going to wait". As a caretaker and card holder myself I frequent this location quite often. I was extremely offended by the staffs comments. I would love to call ahead but you can never get through and their website is so ambiguous I don't know what I'm buying so they leave me so option but to place my order in person. I do understand that covid protocols complicate things and it was patient appreciation day but this situation had nothing to do with that. This was purely the poor planning on the part of the staff and there was no discernible manager present to talk to. If everyone on line waited an hour I would feel better about my wait but they weren't and nothing excuses the comments that were made. I really hope that management re-evaluates how they are handling their customers moving forward. read more

Great experience- everyone was COMPLETELY CHILL ! Pricing is as good as you will find on Long Island- plus they have some nice discounts (specials of the week, new customer , etc)- Highly recommended read more

Updating review by adding a star, since according to business owners reply of my initial review, not sharing the strain name is a NY legality issue. Not a curaleaf issue. Cant understand why it would be illegal to know a strain name, but I guess not everything in life makes sense. read more

The nicest staff EVER! They are super accommodating and always have a smile on their face. I'm so happy I decided to start coming to this dispensary - best customer service ever! read more

Great place awesome staff very professional. Even handling unreasonable people they do it with class. Can't wait to return.

This was my first visit to any dispensary so I didn't know what to expect. I was so impressed with the facility itself but especially with my consultant Abhi. He was wonderful! He was so kind, patient and knowledgeable! My husband, a pharmacist, who accompanied me, was so impressed with Abhi, if he still owned his pharmacy he would have tried to steal him away. The entire experience was extremely positive! read more

Curaleaf In Carle place is a gift from god. I have visited two other NY dispensaries and have been extremely disappointed. Finally a place where the staff is extremely kind and the pharmacists are extremely knowledgeable. Tom, Abhi, Emma, to name a few of the Pharmacists and staff, have gone out of they're way to make my visit fast enjoyable with the least amount of hassle. I think the medication is The best that New York state has to offer and the products are very good. The staff at Curaleaf, Are the real deal and have helped me get through some of the worst pain I have ever experienced. Thank you Curaleaf in carle place read more

Out of all the dispensaries on Long Island, this one is by far the nicest, up to date one. The employees are so helpful and nice too Not only do they sell a nice selection of THC products, but they have a ton of CBD products as well. If you're s to a Marijuana patient, or just looking to purchase CBD products, then definitely come here. You won't be disappointed read more

Excellent and professional dispensary. From a warm greeting at the door, compassion during my consultation and having my order processed quickly - it was an overall great experience. I met with Allie who sat with me for a consultation and explained all the options for treating my medical condition. She was extremely knowledgable about Curaleaf's products and how to use them to get optimal and personalized results. She answered all my questions without hesitation and was a pleasure to work with. I am already seeing positive results from my treatment course. Thank you! read more

Location is very spa like (white furniture, green plants). Employees seem to love their job and know products read more

They call back never pick really bad customer service been trying to order from them n never get my order, another thing the carts they have never come completely full always 80% full but the 1st time u go everything is good 2nd ok 3rd is when they start giving u bs pens n everything read more

the quality is high, great owners, the wait time is insane because they have to log each purchased item to a NY database. ‍ so, annoyingly you gotta wait. simultaneously work on your patience while you re-up on quality goods, :) read more

Nice staff when you wait in a long line without pre-ordering, however ordering online when they have a promotion for curbside pickup just doesn't happen. Twice in one month I received an instant order confirmation but the text msg letting you know the order is ready doesn't happen. Don't bother calling during a promo. As an example, call and you receive a recording that you're # 7 in the queue. After 15 or 20 minutes you get to # 1 only to get another recording with the option to leave a message. I've done this at least 5 x's during two different promos and no one calls you back. I missed out on a 20% and a 25% promo. They're clearly overwhelmed when running these promotions. If you're willing to wait on a 1 + hour line you'll receive the promo. I ended up going to Sunnyside where the cost is a little higher but they treat you much better. read more

so easy and the staff is very helpful and friendly. I will say management should def get some blinds other than that i have no complaints!

Just returned from a visit to Curaleaf and so far this seems to be the best dispensary on Long Island, and I've been to them all. Everyone there is very knowledgeable and seems to have had extensive training. I met with Caroline who I felt was particularly knowledgeable and was also very warm and answered all of my questions. Their prices also seem to be the best in the area and they have a wider range of product than the other local dispensaries. I hope to update my review to 5 stars after I've been on the products for a while. Don't hesitate to try Curaleaf and ask for Caroline! You won't be disappointed! read more

Hi my name is Vincent campos I've been a patient for about a year. in the beginning it was great, good pricing nice staff and always got text for discount days which helps a lot.so far it's been months since I've gotten a patient appreciation day text. I ask the staff and nobody knows why. I've had some issues weather it be bad carts or them not giving me my loyalty points and every time I have a problem I have to go back and forth whitch is a hassle I've spent a lot of money there and kinda expected maybe some loyalty points for being such a loyal customer and having multiple issues.i would still recommend them over any other dispensary just had some problems along the way.i am very loyal and talk highly of your meds hopefully someone from Curaleaf can help with some points to compensate for all my issues thanks. read more

After researching dispensaries on Long Island I decided (also with my doctor's recommendation) to go to this CuraLeaf location. It was my first visit to a dispensary and I was not disappointed. I was helped by Allie Weehsler who could not have been more caring and informative. She gave me all of the time I needed to explain the various offerings Curaleaf provides and tailored them with a plan to meet my needs. She was really nice and she made the experience a positive one. With Curaleaf you also get the highest quality products! It's a truly amazing place! Thank you Allie and thank you Curaleaf!!! read more

I've been to the others - none even come close to this business. They've got such good staff, from the security guard who opens the door, to dispensary associates like Brian - who just helped me a lot today with my checkout. The prices and selection are amazing compared to other local dispensaries, which were seemingly always out of product. The kicker? Curaleaf also offers regular discounts just for being a fan! Can't recommend this place enough. I've been a customer since they opened and hope to bring many other patients their way to see how the best local medical dispensary operates. read more

DO NOT WASTE YOUR TIME, MONEY, OR ENERGY ON THIS PLACE! It's a real shame that they have a good selection of products because this place is so beyond atrocious and has the worst customer service I have ever delt with in my life!! First of all, you'd be the luckiest person on earth if you got through to speak with someone on the phone from curaleaf because no one ever answers... what kind of business is that!? The wait times and rules they put into place without any further explanation are ridiculous (such as arriving for curb side pick up at 5:01 and being told you have to wait outside in the cold since you are 30 seconds too late). One time when I went to pick up my order, they bagged it wrong TWICE and sent me home with an incorrect product (after ensuring to me it was right). When I spoke with the manager about the incident she was understanding and said to just bring in the item within a week so they can process it as a return, but that I was free to use it in the meantime since it was their mistake and fault. Of course it was not as easy or seamless when I went in to do this process and the workers gave me the hardest time, ultimately not allowing me to give back the WRONG product since "too much of it was used" EVEN THOUGH THEY TOLD ME I COULD USE IT! I was extremely frustrated after this experience and reached out multiple times to the manager and curaleaf's customer support by phone and e-mail and still have received ZERO RESPONSE ! The entire business is run like a joke and they're only in it for the money, which is so disappointing for the patients. There is absolutely no way this place can support customers when it becomes fully recreational because they can't even do it properly with just medical. This place needs to be completely redone with an entire new management team or else they're just going to keep losing loyal customers that have been coming here for years like myself. I REPEAT , DO NOT WASTE YOUR TIME COMING HERE! read more

Can't figure out how an up and coming dispensary doesn't have proper blinds in their reception area. Thank god it's been a rainy spring or everyone would be blind. Was there earlier this year and there was an issue with the A/C. Wake up management and make some common sense investments Staff is great and knowledgeable but definitely seem stretched thin. Again, common sense investments. Management wake up read more

it's never a great idea to speak about a customer when there are other customers in the store. let alone state the customer's name!! some are patients do work for the state, be mindful of that. read more

I recently went to Curaleaf @ Carle Place. It's a busy parking lot. Their new Select & Select Live are much better (in my opinion) then the previous CL carts that they had. I found the originals harsh on my throat. The new ones go pretty down easy and seems to work better as well but I have a difficulty getting high anymore The issues I had were more administrative. I understand Covid but it's not hurting their business and they can hire more ppl. I placed 2 orders on Leafly that when I got there they didn't have it. (I drive about 20-30 min) the last time (this time) I ordered directly from their site. I waited an hour didn't get any messages so I called. Gabriella (she is the only nice person I have dealt with there) said it was canceled,then she said my cert expired so I emailed it and she got it and said I'll get your order started. We hung up. About 5-10 minutes later I received the text saying that my order was canceled and the same time a text that my order was ready for pick up. I was already driving so when I got there I checked in at the unfriendly desk ( not so much as unfriendly but more ambivalent to my presence. I gave my name , was told ok it will be about a 1/2 hour (big order?) so another thing to repair is it's not ready for pickup it's ready for you to check in. read more

Amateur hour! This place has went downhill so fast it's a shame. Used to be a pleasant experience lately it's just been a nightmare. The staff working behind the desk are so unprofessional. Thier website is a disaster. They don't even explain what strains your buying. Curbside pickup although convenient has become an absolute nightmare. You place an order on the website and they get back to you 6 hours later when your at work telling you it's ready for pickup. Emails asking the status of the order get ignored. This place is beyond terrible. New products are out of stock in 3 days. Oh yeah - They got reported to the dept of health about their flower. So now they no longer carry any flower! This place is a complete waste of time! Your honesty better off getting illegally from someone in the street than wasting your time and money here. Curaleaf Carle place is a disgrace and is an embarrassment to medical patients read more

Placed my order online for curb pickup. Confirmation was instant as well as my pickup order was ready. Got my order in 10 minutes. Would have been alot sooner if my debit card swiped read the chip. Still customer service was great, never left my car. Products were great, vapes supieor, full leaf was the best if ever had. Would highly recommend for customer service & product. read more

I've been shopping here since I first got my medical card over two years ago. I have been trying to give them the benefit of the doubt, knowing they are busy and it not being the majority of the workers faults. However, today was my final straw when I placed an order online over five hours early and waited in the parking lot for twenty minutes before someone came to me and told me what I had ordered was sold out and I had to come inside and wait on the long line if I wanted to order something else. It's 97 degrees and I was not even dressed to be leaving my car but had to and had no other choice since I had already driven there and my house was 45 minutes away. The whole reason I place my orders online is to avoid going in and the even longer wait; now I had to wait double the time. The way they treat their customers is like absolute shit and I will not be bringing my business here any longer. I'm going to The Botanist now which has rave reviews and no complaints of long wait times. Fingers crossed I have a much better experience here!, DO NOT GO TO CURALEAF IF YOU WANT A GOOD EXPERIENCE!!!!! read more

Curb side pick up took an hour, completely unacceptable. Staff did nothing to speed up the process. Shame on curaleaf for letting customers wait for product!! read more

Every time I come here the wait is long. This time it's the worst. I ordered for pick up. They said 25 minuets. I get here around the time the projected. I've been waiting for over an hour. Asked the guy outside handling the orders if it made since for me to just go inside and in his dismissive nasty tone he told me to wait in my car. People that have gone inside instead of doing pick up have come and gone. There's no communication about how long it's gonna take or where you're at in line. They just leave you waiting. You can't cancel it because they take your ID, then come back and take your money. I'm looking forward to next year when more dispensaries open and this won't be one of our only choices. They need more staff or something. I shouldn't be waiting for over an hour with no end in sight. Finally after seeing the pissed look on our face the Peking lot attendant said he would check on it for us. read more

Very friendly, knowledgeable and clean. Nice place. Best dispensary on Long Island. Very conveniently located too.

This place just keeps progressively getting worse. I place orders and I'm told the wait time is 13 hours??? 13 hours ????? WTF. I don't understand why it takes hours to put pre packaged items in a bag and bring it out? I started placing order after hours since the website says those can be picked up 1 hour after the store opens and they still take until the end of the day to be ready. This place always has numerous employees walking around but only 2 behind the counter actually helping. This is medication how can they tell you a 800 minute wait time for medication ? I also went with my caretaker so they can put him on file for me to be able to pick up for me and the employee said ooo don't worry about it if they are registered with the state it is fine they're on file( it was busy and i dont think he wanted to go through the process of putting him on my file) as expected... next pick up the caretaker went and they said they have no record of him coming with me the first time and that he couldn't pick up for me.... calls go un answered,,, emails go unanswered this place is a joke now. it doesn't matter what time or day you go it will take HOURS for 1 item to be ready read more

Great front desk service. Truly helpful fun and welcoming. However, once inside we waited to be consulted. Once we were consulted we were truly disappointed by our "advisor" who admitted he has not tried any of the products he was telling us about. He admitted to not being very knowledgeable on taste of products and effects. How can someone like this be truly advising people. We felt insulted us with his assumptions and it was an uncomfortable experience. read more

I would like to leave a formal complaint about the Carle place curaleaf. I have never in my life experienced such a HORRIBLY run place in my life. Carle place curaleaf is clearly understaffed there MANAGER Kim ( who refused to come hear my complaint) is unhelpful and useless. This is my fourth trip to curaleaf in the last three weeks in an attempt to pick up my medicine only to have to leave because the wait is more than two hours long. I don't understand how there are no other options for patients who run on specific time sensitive schedules and why nobody on CURALEAFS staff is willing to accommodate or help those who do not have the time or resources to wait on a line all day. When I asked for delivery I was told that because I'm not available for the specific hours of delivery. ( that they only do twice a week) I'm not eligible. Also since I live "far" (barley 15 miles away) they wouldn't be able to do said deliveries "often". THIS WEEK After my last three failed attempts at picking up my order I called ahead of time and pleaded with them to please prepackage my order ( which I attempted to order in bulk because of the difficulty picking up over the last 6 months) only for them to say NO With no explanation or attempt to help.I do not have anyone who can pick up my order for me and I just think that as a company and an establishment that is meant to serve people like me this is completely outrageous and uncalled for. Going this long without my medicine has been difficult and is beginning to effect my everyday life and I'm sick of curaleaf in carle place weak ass apologies and lack of genuine care. I'm disgusted and will be doing everything I can to get in contact with someone higher up to let them know exactly how this establishment treats there patients. read more

Abhi took great care of me, can't wait to go back, made it so easy to get started. Makes it comfortable to get started doing something your unfamiliar with, wouldn't go anywhere else read more

Experience was different depending on who I spoke to. 1-2 stars for who I spoke to on the phone to book a meeting same day on Friday. I believe his name started with an O or A. When I came in, they told me I had no appointment. They were really busy when I came in so I'm not sure if it's his fault, management, or front desk for forgetting to book. 3-4 stars for a young woman I spoke to when I came in. She was willing to squeeze me in but told me because I was never actually booked, it'd be a long wait (hours) and possibly rushed. Didn't want that and I could see she felt bad. Told her not to worry as it's not her fault. She insisted to give me a 10% off coupon. I came in the next available day they were open, Tuesday. 3-4 stars for the pharmacist explaining options. 5 stars for the rep Anthony. I saw him go on bended knee to explain cannabis to an elderly woman sitting down, and he thoroughly answered my ?s. read more

Staff friendly and helpful like everyone else said BUT products are sub par at best . I only tried vape carts but oil taste like ass and they're really not that potent or anywhere near what they should be. Also prices way too high . $65 for .5 gram cart? That's robbery. They run a lot of sales which is cool but still prices inflated so with sale you are really only getting a fair price . Sorry Curaleaf hopefully things will get better. read more

Curaleaf in Carle place is seriously where it's at!!! I have been eager to return time after time and they really make it very simple. You can order online, ask questions through out the order and learn something new in the process. I consider my self an experienced user and I have gained knowledge from Alison who works there and she always lets me know if I have points to apply (which brings your total down!!) The quality of the flower pod refills is top notch and I really enjoy the edible selection. The mints are great for after dinner and the curaleaf chews are delicious and hit the spot. It's really worth checking out Curaleaf if you have your NY medical card and it's right off the parkway N State and Meadowbrook Parkway so getting there is super easy. Check it out y'all read more

This is the BEST dispensary by far in NY..Excellent customer service and compassion ..You cannot beat there prices or promotions when they text discounts .Everyone is friendly and willing to answer any questions you have .Kim is my favorite read more

The best Dispensary on the Island . Great prices, great staff, and very good products. Plus you get text messages when they have specials! Keep up the good work read more