We purchased an existing house 4 years ago which had a dual-fuel HVAC system. I contacted the…read morecompany I used for many years at our old house which I was very happy with but, they didn't seem to understand the system. I did a little research of reviews for HVAC companies in Chesapeake and found Simmons had great ratings. I found quickly why they had 5-stars! My previous HVAC contractor had been out twice and I was left with, " you need a new thermostat" and left with a cold house. That's when I found Simmons. They were very responsive and were out within 8 hours. The technician was very polite, professional and explained everything about the system (since I was unfamiliar with a dual-fuel system). He identified the problem and made the necessary repairs quickly. Having had a great experience then, I put the system under contract with them. Since then they have not let me down. They have kept my system in excellent condition. This week I suddenly had an issue with heat. Called and had a technician here within 3 hours. He got the system working but the next day I had the same issue and on one of the coldest days the system was out again. I called after hours and within 15 minutes had a call back from the on-call tech who said he would be here in 20 minutes. He was. The problem was so minute, a loose connection, but trouble shooting that was a pain for him, but he found the problem within 15 minutes. Simmons is my only HVAC system contractor. I know the age of the existing system and understand it only has a few years left in it. I feel confident that Simmons will keep it running great and when the dreaded day comes, it will be Simmons technicians installing a new system.

My heat pump needed repair so I gave them a call. They can take a look at it in 2 to 3 weeks.read more

Can't say enough about this company. Started out with only partial system failure. They came in…read moreand got it figured out on a very old system. After a second failure (different issues) we decided to replace entire system to save stress. They managed to get the old system out and new one installed in 1 day. They said it would be more efficient and OMG! Our sunroom has never kept temp since we bought house 8 years ago. It has kept temp in this heat all but one day when it only jumped 2 degrees. They were all so friendly, knowledgeable and show up "on time". Thank you for your work. Robin Downs

I called this morning because my air conditioner was making a banging noise and my breaker kept…read moretripping when the fan shut off. Alice was able to get me scheduled within just a few hours! Dalton and Brendan were my technicians and what a great job those two did! Dalton was the lead and could not be more understanding, listen to my issues and was very patient explaining everything that they were doing. My AC is running normally now, I purchased an annual maintenance plan, not only out of an abundance of caution, but because I really like this company, they are everything that I had hoped they would be based on the commercials that I've heard! Customer for life!

At a time when there was a major Heat Rush this company specifically set aside time to come and…read morecheck my leaking AC. Five other companies did not care that it was going on to my floor

Very pleased with their prompt and courteous service. Showed up when they said they would. Would…read moreuse them again.

I requested service to have some work done on the house I just purchased. I live in another area of…read morethe country and flew in for this appointment. I confirmed the day prior. A few hours before the appointment, it was canceled due to staffing availability. This happens, but the impact on customers lives with last minute cancels can be significant. I had to take my business elsewhere. Update: Not long after the cancellation, Nipper called and had worked it out and had someone over.

We had Roger out to our house for a diagnostic session and he was just the very soul of…read moreprofessionalism. He was kind, polite, thorough, and knowledgeable. He found the issue, addressed it on site, and was neat and efficient, and mindful of our belongings. I cannot recommend Nipper Electric enough after today, definitely a returning customer!

Rene Apapa is the owner and is a class C licensed electrical contractor, I went through my home…read morewarranty and put in a claim for my dryer. A++++++ for clear communication, A+++++ for the prompt service he provided, I sent him through text pictures of the make and model of my dryer the broken part, he ordered the part and installed within minutes, very professional, courteous and kind! I have been without my dryer for several weeks and I refuse to go to a laundromat. Today I am happily do laundry thank you Rene you are top notch :),

Excellent communication skills and reasonable price. Work was done to put in a new outlet changing…read moremy stove from 220 to 110 to accommodate switching from electric to gas. Technician put down floor covers from front door all the way to the kitchen. He swept up the area . I am so thankful to find this business and highly recommended them.

Mike's installed a kitchen ceiling yesterday. As usual they were professional and on time. Been…read moreusing them for 20 yrs and have never had a bad result. They are my go to electrical contractor. Give them your business, you won't regret it

He sold me two fluorescent light bulbs for $60. When I got home they didn't work. I called him…read moreand he said he would not take them back after talking to another Electrician. I realized that I was overcharged. I called Lowe's I could get the same light bulbs for $13.99 opposed to $60 for two. On the sign in the store it did not no returns on this item. He did not care that I am senior citizen and I can't afford to pay that much money and just throw it in the trash.

Wayne is an excellent and highly experienced electrician. He arrived promptly and efficiently…read morereplaced the AC breaker, ceiling fan, grounded wiring, and corrected double-tapped breakers. He even discovered a second double-tapped breaker that the home inspector had missed and fixed that as well. The price was very reasonable for the amount of work completed. Very thorough, knowledgeable, and professional -- I highly recommend his services.

From the owner: Serving Virginia Beach and the Hampton Roads area, Castles Electrical delivers consistent, clear…read morepricing, fully licensed and insured workmanship, and attentive customer support. Services encompass electric vehicle charging station installation, main and subpanel upgrades, wiring for both commercial and residential properties, lighting and outlet installation, backup generator and solar integration, electrical repairs, safety compliance solutions, smart home automation, and emergency repairs.

I've had issues with my HVAC and heat pump system, and ClimateMakers has always made sure to make…read moreit out in a hurry. I would highly recommend as they also have great pricing for their services.

I wanted to take a moment to share some honest feedback about a recent service visit to my home. My…read moreintention isn't to complain, but to express how the experience felt from a homeowner's point of view -- especially in a stressful situation with a non-working AC and a newborn in the house. When I booked the appointment, I was told there would be an $89 diagnostic fee, which I completely understood. But once the technician arrived and saw that the line was frozen, I was told I'd need to pay an additional $229 to thaw the system before any diagnosis could be made. This caught me off guard, as I didn't expect such a significant extra charge for something that seemed like a necessary part of troubleshooting. After the line was thawed, I hoped for a clearer answer, but the technician told me: * He couldn't say how much refrigerant I needed * He had only 1 lb of R-22 * He would need to leave and return, which would cost another $175 for travel time, plus $280 per pound of R-22 * Alternatively, he offered to fill the system with an alternative refrigerant, and kindly noted that if we replaced the unit later, we wouldn't be charged for it * Lastly, I was given a $10,000 replacement quote and was asked to leave a deposit if I wanted to move forward I respect that the technician came out and did his part, but I walked away feeling like I had paid over $300 and was still left without a real solution -- only an expensive replacement quote or the promise of more charges if I wanted to continue. I'm not trying to question anyone's integrity. But as a customer, I left the visit feeling overwhelmed and unsure if this was truly the best approach for someone in my situation. I understand that older units and R-22 systems are tough, but I think more transparency upfront -- especially about extra charges -- would've made a big difference. Thank you for taking the time to read this. I hope this helps your team see things from a customer's perspective, and perhaps guide future interactions with families facing similar situations.