Sure there might be someone who complains and that is because they don't know what they have…read more Love this place and Keene is lucky to have it. You need a belt for your antique tractor, it's there on the wall. Brand new sthl, it's there. They fix and order anything that they can. It's not just a store, it's a resource that most towns don't have. I am thankful for shops like this one.

I have had my ride-on mower and other blades sharpened here in the past. The mower experiences have…read morebeen mixed while the blades are sharpened with a quick turn-around. The big problem I have with them every spring when I call for my mower to be picked up is that "it will be picked up over the next 2-3 weeks and we'll call you the day before." In the spring of 2022 I called in late March thinking this would certainly beat the rush, after the 2-3 week wait, they never called back so I called them and they told me the "pick-up" guy was going on vacation. After complaining about this, they got the guy to pick it up. The woman (owner's wife?) on the front desk is simply a puppet, she always needs to check with the owner on everything before I get an answer. After my mower then sat over the time period they promised, I spoke to the owner and told him the background on how my mower is never picked up on time, and it happened this time. Trust me when I say this, I never raised my voice or got contentious, but this is what happened next, he said, "if you are going to act this way, I'm not going to fix your mower." I was dumbfounded and shocked and said, "wow" with a pregnant pause from both of us. He then started ranting, "I'm the only one here spinning a wrench" and "you should call to get it tuned up in February and March" (surely what every mower owner is thinking of then!). What was I going to do when I needed to rely on him on delivering it, he had the upper hand. The conclusion is, despite all my early planning and my initial patience, I got the shaft coupled with terrible customer service. I will never set foot in that place again. There are at least two other places in the surrounding towns who can service it.