Corrupt HOA and Board Members. The management company changed to Keystone Properties Management. You live in a HOA community where the Board Members only care about them selves and how they can gain. Rules are broken all the time and they don't care or pick on certain homeowners. It's not a friendly Board of directors they raise the dues and can't enforce anything. Lots of renters and they break the rules all the time! Dogs running loose and people stealing from everything from cars to include fruit and your plants! Definitely a place of low life people who's Board of Directors take the blind eye. If you say anything you become the bad guy! One person runs the HOA because the rest are incompetent! read more

Our community pool remained open during COVID-19 for the last eight weeks. Curtis was notified by county officials on May 15th that the pool should now be closed. The homeowners and residents were never notified. Curtis claimed there was no time for notification (no e-mail contact list). Instead of posting signs on the gates on the evening of the 15th or early morning on the 16th, at 2 o'clock in the afternoon on May 16 Curtis management called the police to remove 20 residents, including children, from the pool! It was a humiliating and horrible experience. Very poor, almost non-existent communication with homeowners on many other important issues as well. read more

Curtis Management Company, Inc - Property Management Near Me - Carlsbad, California

I have been with Curtis Management / Seagate Village for 28 years now & have always gotten wonderful service with whatever my issue was. The staff is professional, curtious, & pleasant to deal always. I am glad to have such a friendly & respectful home association. Sheila M. read more

Could give zero star to Joanne Diaz. All she is doing just saying everything is board decision. So why we even need her? She is not responsive for basic requests from home owner. read more

I have always mailed my HOA check to Curtis mgmt and never had a problem until December 2022 and this month January 2023. In December My late fees were waived as a result from LA processing, then the check showed as processed --- this month my check was mailed on January 9 and it was sent to the LA address listed on the stub again. After 2 weeks (very unusual) my check hadn't cleared the bank. Then I received the February statement and it was double. At that point I called the office and it took 3 days to get a response. No one knew what to do. They acknowledged there were issues with their processing company but they didn't know what to do. I asked the Rep to reverse the late charges because I've never been late, and she did. Then I received the check back in the mail as returned with no forward address. I was very disappointed and dis- satisfied with their customer service. I'm looking forward to seeing a new company replacement read more

I do not see the value that Curtis Management brings to our community. They continuously claim that all responsibility falls on the HOA Board. Even to fix a pool FOB for gate access, they estimated the repair to take weeks.... Meanwhile our HOA costs have increased nearly 50% over 3 years.... read more

Curtis Management Our community had Curtis Management Company as our Community Property manager for over 30 years, and I, as a board member for 23 years. The last 3 years saw a significant decline, and recently they forced our hand and although we(the board) knew it would be a very painful process to change management companies we voted to not renew the contract (The contract required and 60 day notification prior to the expiration of the contract otherwise it would've automatically renewed for another 12 months.). There was no effort on the Curtis' part to save the contract. In fact the President of the company seemed to go out of his way to imply "and don't let the door hit you on your way out" and then abdicated all management responsibilities for the 60 days following notification. He may have been receiving misinformation from employers about the situation, but he never even picked up the phone or sent an email to ask why, or what caused us to do this. The property managers that he had assigned us over the last two years did not instill a lot of confidence in their abilities to provide proper service to us. They continue to under perform or in some cases no performance at all on some of the simplest tasks. When I tried to reach out to the president months before our decision, all he did was be very defensive and stated "everyone's having problems and you won't find a better company elsewhere". Again we all knew the changing management company it was going to be a long and painful process for all of the homeowners, s o it had to reach a very high pain level for us to make this decision to actually change. Maybe in their defense they were just totally overwhelmed and assigned way too many properties to effectively manage, over the years we've had excellent property managers with Curtis, and the last time we had a series of four property managers in the course of one year, the president of the company actually took over the job of our property manager until he could find a suitable substitute, which he did in the form of Andrew Sheldon, who was outstanding, and then his successor Eva Rosette who was also outstanding. Then came a series of property managers and assistant property managers who never fully understood the property and lacked the turnover of the properties documentation to effectively do their job. They kept very little information on site, and sent it off to a deep storage facility which they never referenced or looked at, we know this because we had 44 boxes from storage sent to a board members garage and we went through it, shredding was no longer required, sorting what needed to be saved, and keeping for quick reference that which should've been kept in the files at Curtis Management which they just sent off to storage and never could find. So often we got "but we don't have that" or "we can't find that" as an answer. The bottom line is the fault is with the owner/president of Curtis Management, the buck stops there, if he had only listened to us and took some action, but he blindly excepted whatever his property manager has told him, plus it had to have been his decision to continuously turn over assistant property managers and property managers for the same organization with such a short period of time that there could be no continuity or proper turnover. I say again, we did not make this decision lightly, but delayed it for 18 months until it became intolerable. And again our hand was forced because of the 60 day rule prior to expiration of contract otherwise automatically renewed for another 12 months. And once that notification was given Curtis Management chose not to have any discussions to try and save the contract, to us it felt like a " too bad so sad, bye-bye don't let the door hit you on the way out" situation. read more

Well if you want your property values to go down. And you want. Less than workers hired for your maintenance work. Then this is your company. CM and Andrew Sheldon are unqualified to run a complex as big as Vista Pacifica. In san Clemente I think we're going to need a lawyer and find out where all our hoa money is going. Because it isn't going to the maintenance of our condo complex CM and Andrew. FAILED. read more

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Steer clear. Rude, rude and rude. They don't return phone calls, they are still under Covid rules so you can't go in the office. Someone needs to tell them Covid is reduced to sniffles now. But they hate dealing with people so it's a great excuse to keep doors closed. I went in to get garage door openers, smile on my face was in a great mood and greeted with nothing but smirks and gross energy. read more

They have recently switched over to Keystone Property management. But same old horrible service. They literally stole my property, lied and do not return emails or calls. Tina R is incompetent and unprofessional. And she is supposedly the VP. If you are looking for a property management company, you do NOT want Keystone. This organization is a joke and should have zero stars. read more

I was on our HOA board for a year and half and we were given four different community managers. the last one was Joanne Diaz and she is by far the worst. Lacks communication skills but loves to dictate to the board. I will never live in a community managed by Curtis. read more

These people are the most non committal, passive aggressive HOA and I would not use them if I had any other choice. They do nothing about renters and are afraid of owners that bark back at them and yet threaten legal action over dead plants and sidewalk chalk. They allow the whim of a few cranky owners to run the show, jack up the monthly payments to build the reserve, make renovations prematurely, and charge 15% for paying with a credit card. It's as if they can't stop their power trip and greed from their all powerful throne. PS. All those 5 star ratings are clearly plants, there is no way and the lack of detail... good try. read more

I am currently renting a condo from a private individual in a complex that Curtis just started managing. I have had an ongoing, persistent noise issue with an adjacent unit for several months. I sent emails to the previous management company and my landlord, which didn't get me anywhere. I recently found out that a new management company took over, so I sent them an email. I got a response back right away. I invited them to come by so they could witness what was happening, if they'd like. Less than a week later, a lady by the name of Jenna knocked on my door. We went out to the patio. She agreed that this was not acceptable and annoying, and she assured me that she would track down the owner (we believed it may be coming from a vacant condo). I'm glad to report that this issue was resolved in less than 10 days, and I'm extremely happy with their services. Even happier that I get to enjoy my peaceful home. If I had any rental properties in this area, they would be my go-to management company. I have a lot of experience with property/HOA management companies both as a property owner and tenant, and none of them have gone out of their way like Jenna did...not even close. Thank you so much, Jenna and Curtis Management. read more

This is by far the worst management company I have had to deal with. I've lived in serval apartments over the last 17 years and I have never had a worse experience. Extremely unprofessional and they will try to take as much money from you as possible. Do not do business with them, it is a huge headache and you will regret it. read more

Terrible. They Blane everything on the board or no money, while the actual property manager, Andrew Sheldon only comes here once a month? When you call to get answers you get lip service and excuses. Unless you just have money to throw away, avoid at all cost. read more

I have to agree with all the other comments about this poor company. So many times I have experienced miscommunication and instead of taking responsibility they blame the vendor. I am hoping my complex will move companies, so that we can actually get a service we pay for. Do not use. read more

I really enjoy working with Curtis Management, particularly Allison Lucy . She is very professional and truly cares about the community she serves as well as the residents. Thank you Allison for making it so easy and pleasant to work with you. read more

Awful. I can't believe their BBB rating is so high, that's definitely paid for. This is not a business, this is an illegal practice where they take your money and do not fulfill their obligations as a management company. They don't even look into the matter, they just say NO to everything, no matter what the liability is. They harass and abuse. How do they get away with this behavior? I have never missed a payment but I can't imagine what would happen if you did. Awful, awful, awful. read more

Thank you Curtis Management, you helped me smile again! I have been so sick of my house! I decided this year I was finally going to do something about it and start with the exterior to boost the curb appeal. I have been working with Jenna and her assistant Kari and they have been so helpful. Jenna has been quick to respond to issues that have come up for architectural approval. It has been a bit of a process, but so worth it! read more

I made a request and got it handled within 1 day and I'm very happy. I have never had a bad experience with them. Thank you guys for all your hard work! read more

There a far better options in the industry. They left our Association abruptly with 2 weeks notice due to "staffing problems" at their company. Their transition was horrendous and unprofessional. I would definitely reccomend AGAINST hiring them. read more

Customer service representatives do not listen. They are simply waiting to talk. Supervisors did not respond to a request to return my call. This is a prime example of a change many who collects money and treats its constituents as if they were a burden. Poor management. If looking for a new company...keep on looking. read more

Be very careful who you talk to here. I spoke with a woman named Hillary Rond and she was very rude. When I told her she was being rude she didn't agree with me and continued being disrespectful. I just needed assistance in parking in my complex. I wasn't aware that my parking pass being a guest pass and that I can only use it 10 times a month. My teen daughter got her lic. and was parking in parking space. She wanted me to give her $300 and she would give me a year pass. I just needed to think about what to do and she wouldn't even extend my pass for a few day's until I could figure things out. There are other people in that office that are kind and I wish they had answers the phone when I called. read more

REALLY WISH YELP HAD A ZERO STAR OPTION. This management place is AWFUL do your research people please before you move into an HOA managed by Curtis. Keep your complaints in writing that's what saved us. Also don't think you will get anyone who cares or is competent. I think they hire high school students. This needs a revamp more help or a class on customer service. read more

Living in Harbor Point is amazing. Having to deal with Joanne Diaz for HOA stuff is a disgrace. I know I'm not the only one that has had to deal with her unprofessionalism. Just check out Harbor Point's FB page and see all the bashing by home owners. Not sure how Curtis Management hired and gave someone like that the position shes in. Should be fired! Us homeowners pay Curtis Management to manage our community. When you have a sh!tty manager, things need to change. A group of us will be going to board meetings to get someone else in the seat that is here to support the homeowners rightfully and manage our community correctly. Shame on Curtis Management. read more

Curtis management has proven time and time again how professional their company is. Allegra Cody is the property manager for Park Place Bluffs. A huge complex of 328 townhomes with a half million square feet of landscape. Let's just say Curtis was handed a huge mess. Long story. After looking over the property they took it on. Fast forward two years later. After one curve ball after the other they haven't walked away. In fact they professionally handle each and ever service provider, homeowners, tenants, board of HOA the list goes on. We are not charged like an attorney would. And other management companies have. To say I highly recommend Curtis Management is an understatement. Thank you Allegra, Amy, Hilary and owner Pat Campbell. read more

Worst property management! They never call back or answer phone calls. We've been out of heat for 2 weeks and they don't do anything about it!! read more

I agree with all of the one star ratings. Really sad that businesses like this even operate. If you want to get someone to pick up and help you here, it will not happen. I used to be in property management and would never leave an issue unresolved. Why do people keep hiring them to manage. read more

I live in a condo complex that is managed by Curtis Management Company. The representatives of this management company exert a dictatorial presence in this community that is offensive, counterproductive and reduces the value of every condominium within it. Shortly after we moved in, every single neighbor stopped by to warn me of the towing policy set forth by this management company, unethically misrepresented on the posted signs and unmarked curbs and unethically enforced by their so-called security force. Several of my neighbors had reason to suspect that the "Security Company" hired by Curtis was in an unethical alliance with the towing company...reaping illegal kickbacks for tows. They have reported them to the District Attorney's office. Curtis has permitted several of our most prime parking spots to be partially blocked by large cement polls....planted directly within the space. Then...the cement polls have been actually painted green...so they blend in with the landscaping. Each pole bears the scars of numerous collisions with unsuspecting vehicles. This is outrageous. A close friend of mine lives in a neighboring Condo complex also "managed" by Curtis. Curtis actually permitted the earthquake insurance on every one of their properties to lapse. The cost of buying new earthquake coverage would now be prohibitively expensive. So the value of their properties has been impacted substantially. My own landlord lost 2 previous valued tenants within the span of several months...due in large part to the antics of Curtis Management Company. If you're in the market for a management company who will treat you autocratically and often even contemptuously....a management company who can create dissent and greater unhappiness within your community while concurrently reducing the value of your property and the pleasure of living in your community...then Curtis is the management company for you! read more

This management company is the WORST management company ever! They are undoubtedly a form of muscle for HOA board members that have issues with individuals in the community. In our complex, the only residents that receive notices are the ones that constantly bring issues to the board of directors and renters. Jimmy has no problem sending out notices for false claims made by a board member in an attempt to create a level of discomfort for residents that disagree. It's sad that a company would take part in this sort of Chicago style politics. The worst thing about it is that Jimmy, who is completely unresponsive to anybody, refuses to answer any questions from renters who have been given the legal authority to do so by the owners. We feel that renters are an integral part of our community that care about it and Jimmy ignores them. He greatly assists in creating a toxic environment amongst homeowners and residents. We have started keeping track of his the notices sent out by Curtis and they have only be sent to NON-BOARD MEMBERS. The majority of them have been for "violations" that were less than a day., Jimmy only likes to appease the board, since they are the ones that hire Curtis and he doesn't actually care about the property. He ignores actual homeowners and doesn't like to be bothered with questions. The majority of homeowners are in the process of moving to eject board members and fire Curtis property management. read more

DItto,DItto,Ditto, Clementine's review. I live in an association that we let them go,,,,thank goodness!! Rude, and totally not customer oriented. They act like you're an idiot when you call to address an issue, talking down to you in a patronizing way, their Managers are the worst. Do not return phone calls or emails and when they do it's like you are bothering them. Absolutely the worst I have ever encountered, and I used to be a Board president. Whatever you do HIRE SOMEONE ELSE. read more

Jeff has been amazing to work with. His communication is timely and clear, and he always gets the job done. I have worked with many property management companies and Jeff with Curtis certainly is at the top of my list. If I ever need anything, he is the guy I go to. I recommend them for all property management needs. Great Job. read more

They are the worse!!!!!! I live at Vista Pacifica San Clemente for 20 years and never had a problem before! recently they change management people in charge of this place from Curtis management and they don't care about anybody, they don't don't what they are doing, had a leak on my place on November 13 2022 from a pipe that wasn't even mine and when they came they realized it's been there for years I had mold and sewer water all over my condo, they removed my walls my kitchen, my closet my bathroom almost my entire house, and I still waiting for them to put it back I had no sino, kitchen bedroom or closet since them, and they just don't care, now they hired a new towing company who is towing cars from the parking lot illegally and even when know I'm showing proof of it, they just don't care! This people needs to be remove and pay for everything they are doing to residents, for the last 6 months I'm living in hell thanks to this people!!!! I hope they pay for what they are doing soon! read more

They are such a breath of fresh air. I am in Encinitas Ranch and they just took over this week as our management company. I was 3 months into trying to get questions answered from the previous company. VERY frustrated!! In the first week that Curtis took over- I had answers from Trisha Somerville and then Jenna responded right away about another check I owed!!! I am sooo relieved to finally get my paperwork submitted for my glass fence. I almost came to the point to just forget the whole thing!! Now I don't have to!! Thank you Curtis Management!! read more

I've had nothing but the best experience with Curtis Management. Jenna and Allegra are so helpful every time I call! I highly recommend!

On Saturday I emailed a question asking about color scheme options. Monday a response was received, but didn't answer my question. The response said the question would be forward to someone else, which I appreciated. Monday afternoon I called hoping there was an answer. During the call my communication with Joanne Diaz, was a horrible experience. I explained I need the answer so my home can be painted this week by the painter I've contracted, especially since I received a 3rd notice for painting on Saturday. Joanne lectured me like a child stating I should have taken care of it on the first notice and I wouldn't have received a 3rd notice. This insensitive female has no idea of my cancer, chemo, radiation, and life altering events. The last thing I needed or wanted was her INCREDIBLY CONDESCENDING LECTURE and disrespectful attitude! My communication up to that point had been kind and professional; however, she was so rude I responded angrily due to my disappointment in Curtis Management and Joanne's unprofessionalism! It is NOT your job to lecture, condemned, or judge. Life is much better when you treat people with kindness and respect - TRY IT Joanne, you actually might enjoy it!! Perhaps she was having a bad day or I caught her at an inopportune time......I just hope this is not a typical response received by other homeowners. UPDATE: An email was received later Monday with the needed answer from Joanne Diaz; which again was greatly appreciated. Nevertheless, I will not soon forget the customer service interaction. SECOND UPDATE: Even though our rules and regulations state: "Thinking of painting your home or fencing? Approval is NOT required if your paint colors fall within our Approved Color Palette", an email was received today stating I must get my neighbors to sign off on my painting. Now keep in mind, my colors DO "FALL WITHIN OUR APPROVED COLOR PALETTE:" ; however, I guess there are new rules just for me. Beware: If these people take a disliking to you when you take up for yourself, they can be most vindictive. It really is quite a shame to be subject to this type of harassment. I will now change my 2 star to a 1 star, not that anyone at Cutis Mangement cares. read more

Very disappointing. Emergency numbers are not answered when called, ongoing maintenance is neglected, community problems go unaddressed. Unfortunate that management fees are not tied to actual performance. read more

I wish I could give this company negative stars. Hands down the WORST company I've ever dealt with. There is ZERO communication to their residents. They turn off basic functions (like water/etc..) without giving proper notice. They take zero accountability, dont answer the phones, and are slow to respond. It's insane that they are considered "property managers". STEER CLEAR!!! read more

As a professional that has worked in homeowners association's and with property managers I can say that the managers at this company have been very professional and responsible in their dealings. They return calls, emails and look to fix problems. Their jobs are incredibly difficult since they have to serve every homeowner in a community and as everybody knows... It is absolutely impossible to make everyone happy. Add that to the fact that rarely does anybody take time to say thank you but often people make time to complain. I would recommend Curtis Management very highly. read more

I recently called Curtis with a few questions regarding guest parking at my HOA. I left a voicemail for Cierra, who promptly returned my call, and took the time to help me fully understand the parking rules within my community. Thank you! read more